39372 comments found.
Hi -I have 20+ licenses but support expired and this is more a feature question. We want a sliding carousel on page like the blog one, but instead it pulls from certain pages not blogs. Is this possible? I imagine not as no way to filter what pages it pulls from like categories. Work around is image carousel with links to pages maybe? Thanks
Hi,
Post cards will work with posts, products, portfolio posts etc but not with Pages, I’m afraid. You can indeed use an Image Carousel and link to pages from there.
Thank you. – Abbas
ok- thanks
We’re glad to assist. 
Hello, I want to replace the old website design, and replace it with a new design. but the process will definitely take time, so I need to develop on another subdomain or somewhere. can you tell me how ?
Hello Hean1203
Avada supports staging site registration, so you should be able to setup a staging site with your purchase code and built your site there, once that is done you can migrate to your original live site, more information about staging site can be read here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
If you need any further assistance, kindly reach to our support following the link below and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
ok thanks man .
We’re glad to assist.
I am trying to buy support. I have bought the theme three times and My Avada shows only one registered domain. I need help with off canvas elements. Do I need to buy support for $69? I hope not! Is there a way to buy support for cheaper? Please help ASAP. TIA
Hi,
Renewing support costs less than a full Avada purchase.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account. You can send in a ticket once you’ve renewed support.
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Also, please see that you add all your purchase codes to your Avada support account so our team can see you purchased multiple copies.
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this, add more purchase codes or (click the chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
For now please check our off canvas documentation to get started and see if that helps:
https://avada.com/documentation/how-to-use-the-off-canvas-builder/
Thank you. – Abbas
duplicate
Does this package have revolution Slider? I saw a folder or Extras which has Revolution Slider docs. What’s the purpose of that. And if it is included please guide me to the right docs you have. Thanks
Hello @mshakirtahir
Yes, Avada comes bundled with revolution slider and you should be able to use it without any issues, we have a detailed document about this here => https://avada.com/documentation/how-to-use-slider-revolution-with-avada/
If you need further assistance with this, kindly know that you have an active support and should be able to open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
I am having some issues with resetting my license on a new project. I had initially registered the license using a staging URL and the process was not importing the template pages as it ought.
So, I cleared the entire database to start afresh and reinstalled WordPress anew in order for me to do a complete Website Template import, but the license is showing me UNREGISTERED: the same URL nothing changed. I tried to reenter the Purchase-code again it showed error that the code is already registered on another domain, but it is still the same URL. For days now I have been trying to access https://my.avada.com/ with no success as the page or the site is not opening.
What do I do to resolve this issue please? That is why I am here.
Kind regards.
Hi
You can manage your license from my.avada.com You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site. In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/s8HbaJX4Z8ge Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/2ay1ZV4xihxh Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/yEeGjfX
Please do refer the documentation, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
That is what I am telling you here that I can’t access the https://my.avada.com/ page to login to unregister the domain or create ticket to complain about this issue.
Hence the reason I am on this comment page of Avada theme for solutions. Below is the screenshot of error page: https://prnt.sc/tabqvtayQBm9
Update
The site: https://my.avada.com/ is working now. I have successfully deactivated and reactivated the domain now.
Kind regards
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I’d like to purchase this theme once more. I’m interested in using it for a plumbing service this time. However, I have a question: on the home page slider for the desktop version, there is a “Request A Callback” box, but it doesn’t appear on the mobile version. Is it possible to have the “Request A Callback” box visible on mobile as well? If yes let me know how to do it.
Thank you!
Hello @designgocanada
We are glad to hear that you are interested in buying Avada again as a loyal customer, regarding your query on the CTA button on mobile, it is definitely possible, you will have full control over what to show and what not in each of your device including Mobile, Tablet and Desktop.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, I have two licenses that I want to deregister the domains from. I have removed the theme and tried to delete the association from Manage licenses but it still has the problem. Please advise.
Hello @whardson
Kindly make sure that you have completely removed the license from older sites, means you have unregistered it, once that is done, then you will need to actually reset it from your my.avada.com dashboard.
We will need to take a closer look into why your licenses can not be reset, we suggest you to kindly get in touch with our team via a support ticket further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I need email support. It is very weird. The license says available. However, it is still showing cannot register the license on the same website that shows in the console but is inactive on the same site. Please provide an email so I can send the license information to.
Hi,
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and our team will get back to you as soon as possible:
https://avada.com/contact/#contact
Thank you. – Abbas
thanks
We’re glad to assist.
Hello, i have a licence of Avada for wp and i want to know if it can replace easily with no issues the actual website of my client: https://freecoder.dev . thank you by advance.
Hello @NiceAuther
If the license is free and is not used anywhere else, you can certainly use it on any domain without any issues, only 1 live domain can use a single purchase code so if you are already using it on some other domain, that will require you to purchase a new license.
You can learn more about how licensing works here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, is it possible to edit each category page by live visual? If I buy your layout, will I get a prebuilt of avada.com?
Hello @adrenalinas
This is possible if you create a separate layout using our layout builder, the default category pages are not editable by WordPress on its own, also the avada.com is our company site and is not a prebuilt so importing that is not going to be an option.
Thanks
-Ammar
I have an existing woocommerce site that is already working but I’m planning to change the theme to yours. Is that possible without breaking the website when importing. I want to use one of your prebuild theme.
It has a lot of products already (by the way, they’re square shaped images but I saw in your demos that they use rectangle photos, Is that a problem?)
Hello @GoCampus
Avada also uses WooCommerce so there will simply be no issues showing those products with Avada, also you can always have your own layout and design for products by using post cards, so there are indeed further possibilities than what you currently get with WooCommerce.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Could someone please tell me if I can center the logo and menu bar for the Videographer theme before I purchase it?
Hello @joepolk
You can definitely change anything regarding any of our prebuilt website in terms of how the header and content is being setup
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, I would like to know if with AVADA I can have several sales pages with different AVADA themes on the same domain. For example, I am going to launch a beauty product, I am going to create a page with the AVADA X theme, but at the same time, I have another health product and I am going to use another AVADA Y theme, as if it were like this mysite.com/productA with one theme and the other page, mysite.com/productB with another theme, both AVADA templates, would that be possible?
Hello @daveidsonbrandao
While it is possible to actually have multiple single pages from different prebuilt websites, however you cannot have the global options for different prebuilt along with other one, so any styling that is coming globally will have to be sacrificed or set individually instead on the page basis.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Does the Avada theme support LMS?
Hello @Alex_overman
Yes, we do have many of our users on different LMS plugin(s), you should be able to get in touch with the plugin(s) author about the compatibility of the plugin further in this case.
We will be happy for you to be a part of this amazing community!
Click Here to Get Avada Support
Thanks
-Ammar
We are creating a website using the Avada theme and would like to have captions (text field) above the slider. So for some pages we would like to have text capations above the slider (text element) and some pages won’t have any text element above slider. How to go about it. Here is a screenshot to explain – https://www.dropbox.com/scl/fi/vk56p9ezxsdo2e9fkkxx9/2024-07-29_19-17-28.jpg?rlkey=ftskskxugt5388cj5fggq2duo&dl=0
Hello ThermeSurf_TF
The easiest solution here is to actually use the container with a background image and then add the text on top of it, this can than be changed across every page of yours as per your requirement.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar that is a great idea! Thank you for sharing!
We’re glad to assist.
Hi Team, Is the theme ready for WP 6.6
Hi there
Yes, Avada is always compatible with the latest version of WordPress.
Thank you, MB
The purchase code is already being used on another domain.
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
I bought it, but the child theme doesn’t install due to an installation error. And I heard that slider revolution can be used as a premium plug-in, but I don’t have a premium license, right?
Hi there
You have active support. If you need assistance, please use the link below to submit a support ticket, and a member of our team will gladly assist you.
Click Here To Get Avada Official Support
Thank you, MB
In the tour operator, https://avada.website/tour-operator/tours/special-maldives-tour/ 1. When we click on Book this tour button, It is redirecting to form but even after changing the link in layout to some other page like WooCommerce cart page in the layout section, It is just refreshing but it is not redirecting to cart page. 2. In the Tour booking form, is there any way to dynamically bring the product/package name? Because in the above maldives tour link if we click book this tour button, In the form again we have to select the package but the Maldives name is not dynamically passing to the form even after trying multiple ways like adding JS or some other way. Because of this we have to configure a form for each package but not generic form where the product name is taken dynamically.
*Please help for the 2nd point if there is any way as it would save us alot and help our Startup alot and more over this theme is very good for our website.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is it possible to create a custom portfolio and portfolio category pages where we can showcase the categories as buttons. let me know if the theme allows it. i don’t want to use the existing postcard or any other portfolio showcase.
Hi,
If you mean to show the category names as buttons the on single portfolio or category pages, that will be possible with a bit of Custom CSS.
Please reach out to our support and our team can guide further.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi!! Is Avada compatible with the Yootheme Widgetkit plugin?
Maite
Hi,
We haven’t tested the that plugin officially but in general most properly coded WordPress plugins should work fine with Avada. If there are issues, you can try an alternate plugin for this purpose.
From Avada side we ensure support for plugins we advertise support for on our store page here e.g. WooCommerce, Event Calendar etc
Thank you. – Abbas
