26668 comments found.
Hi guys! Can you please make the urban dance demo available in Elementor? How can i customize the spaces in mobile in right and left sides of the home? When i open the PROMO video appears a “m” letter how can i delete this’ Thanks!.
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys! What font are using in the logo URBAN STUDIO in urban dance demo. Thanks.
Hi,
Unfortunately design files for this demo are no longer available so we cannot check this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I gave up on my Bridge purchase years ago and never got to use it as I couldn’t figure certain parts of the theme out. I am now giving it another chance and trying my luck as it’s a shame to let it go to waste. I am almost at where I would like the site to be in terms of customization but stuck on one part. I know my support has ended but if you could please help me out and take a look and guide me as to where I can resolve this issue.
At products page, there is a white border around the thumbnail and between product rows which I’m unable to locate the source to remove or change colour to make it blend with the background. The side border goes away when I change the no of images per row to 4, or when i zoom out on my browser. Please see image attached: https://i.imgur.com/aHWMaOL.png
Hello,
Thank you for reaching us!
We located your email and we see that it was updated with response. In case you need further assistance please continue the conversation over email and we will gladly help you. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a problem with the Listing function, but I cannot open a support ticket at helpcenter.qodeinteractive.com because the theme is not detected as a supported product. I use the same e-mail and have registered the theme. How come? What can I do?
Hello,
Please note that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a loop builder in bridge?
Hello,
The theme is compatible with WPBakery page builder, Elementor and Gutenberg Block editor.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No, I mean loop function like loop builder in Elementor.
Hi,
The theme has its own custom post types and list shrtcodes for these posts. You can check available elements here. Blog, portfolio, products, listings and other post types have their own list elements already.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
It says my theme is activated on other domain. Can you please tell me how to check on what domain is it active? I must have activated on some test site.
Hello,
Thank you for reaching us!
We’ve checked and your purchase code was linked to a domain which is no longer active. We have deregistered the purchase code for you, so you should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey Qode,
I just updated plugins on one of my Bridge sites as I always do and noticed that my site menu seems broken.
When I click on one of the menu buttons/items, it takes me to the page, although it remains blank, until I refresh the page and then the content loads.
Do you have a ticket or documentation/FAQ entry that addresses what to do in this situation?
I really will appreciate.
Thanks!
Hello,
Thank you for reaching us!
First, please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin too.
You can also try suggestion from this article – How To Solve The Page Transitions Conflict.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, All old tabs have stopped working on the website. The content of the first tab is visible when page is freshly loaded. But the content on the other tabs do not show when clicking on the tabs. When clicking on the first tab again, that content is then also gone. Backend all should be updated unless I missed something? (Wordpress, theme, plugins etc.) Please advice how to solve this. The website is using the old tabs on multiple places.
Thanks for a great theme! Regards, Judie
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys,
Apologies for a base question…
However, I am seeking to de-active an install from another domain as I have shortened my url to drop .com.au tosimply .au.
How can you assist me in de-activating from a prior url to a new url I have set up so I can demo your theme to a new client?
BTW, any past installs have not been used for any commercial project so far.
Cheers
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – i’ve been trying to change the license from one site to another for a month and just emailed your team again – please reply to the email just sent to your support@ ###.pro address
Hello,
We don’t have any support@ ###.pro contact mail.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry yes you’re right – wrong page 
For you guys i wanted to open a ticket but my support just ran out – i have installed a demo and enabled a feature somewhere for a second image on hover for headers and some page elements. How can i disable that? i only have one image so don\t need it. I do not see an option to disable it now…
Searching support docs i do not see anything about switching on or off this 2nd image on image hover effect – see screenshot: https://snipboard.io/N42mlh.jpg
Hi,
The Bridge theme doesn’t have a feature to enable second image on hover for headers. Have you perhaps used some 3rd party plugin to add this feature?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’m finishing this website but I have 2 issues.
1. How to increase the text shown on post excerpts to avoid it being cut? I’ve already increased the number of words in Mansory and number of words in blog listing in the theme’s blog settings but nothing changed and excerpt text is still being cut.
2. is is possible to show the year anywhere in the blog post? As it shows it’s not possible to know in which year the post was published, which is weird but I saw no setting to change it.
My support is expired, hope you can still send me in the right direction though.
Thank you
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ll do. Thank you
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
my old license website domain expired long time ago and i want to delete the license and assign to new wwebsite. please let me know how to do it.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i have this theme but when i try to imports it’s demo data the importing stucks at 24% and not going beyond it ? How can i solve this ?
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve been waiting 48 hours and still no response in the Qode help centre, how long do your support tickets take?
Hello,
Please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I’ve installed locally and activated my copy of Bridge. Just wanted to check whether the Elementor plugin is only the free version or if I should be able to access all the options? currently it is asking to upgrade to use any of the pro menu items
Hello,
Thank you for reaching us!
You only need free version of Elementor. All of the header layouts showcased here can be achieved with the theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am interested in your WordPress theme and would like to know if it is compatible with the Ultimate Member plugin for managing user accounts. Additionally, could you tell me which translation plugins are compatible with this theme? Is it also possible to customize the menu to suit my needs?
Thank you in advance for your help.
Best regards,
Hello,
Thank you for reaching us!
We haven’t tested the theme with this plugin unfortunately. For translation plugin we can recommend Loco Translate and for more info please check the article in this link where it’s explained how to use this plugin with the theme.
Header and menus are customizable and for more info please check the video tutorial here.
Feel free to reach us if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Have updated to Bridge Core Version 3.2.0 – I see a persistent error with rending of tabs: Either error with referenced file sticky-widget-part.min.js?ver=6.6.1:1 or that forcing of layout before complete stylesheet being loaded – https://wineguide.evoinos.com/producers/argyrides-vineyards/
Hello,
This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins (Bridge Core, WPBakery…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, When I try to register the theme, it says “Code is already registered for other domain” How would I know which domain?
oh nevermind I already found where to deregister it. Thanks!
Hello,
We are glad that you’ve managed to resolve this in the meantime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I was testing out different demos and one was overwriting other CSS settings so I thought it’s best to delete and start all over, but I forgot that would use up and require a new licence code. Could you please reset the theme for me? Sorry for the trouble.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I added my purchase code on a test website, and then deleted the server. How can I now use the theme because it says “Code is already registered for other domain”.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
post info on blog posts page is not displaying like category author snippet or name currently it’s displaying like this > https://ibb.co/DW0Cz91 but i want something like this https://ibb.co/2hHQC6Z i found this from one of the demo https://bridge503.qodeinteractive.com/top-10-popular-sports-on-the-world/
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
