3271 comments found.
Presale question. Is the license key manageable by envato within the site? Often deciding on themes may mean its switches and a lot of people seem to have problems here switching the domains using your website. I dont want to spend money just to have hassles when testing a domain when this is easily handed reliably by envato.
Hi, Good question. No, you don’t need Envato to transfer your website domain license. You can do that on your profile at the Averta help center. Please read our guidelines here:
https://docs.phlox.pro/article/240-managing-licenseHi, could you please reset my license?
Hi,
Which Phlox Pro template you would recommend for faster download and minimal dependency on plugins? Please suggest, we need to purchase one for our upcoming project.
Thanks
What happens with the Phlox vulnerability reported multiple times?
“Shortcodes and extra features for Phlox theme <= 2.16.2 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer” https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes- and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer
i have purchese 5 years ago im not using theme now im using theme but this error show im not using any ather domain, You already have activated this license key on another domain, please deactivate it and try again.
Replay me
Hi, I hope you are fine. We have sent you an email and our support agents will get in touch to check the problem on your website. Please follow up there.
I have tried to install the demo but my website keeps having critical errors. Please How can I fix this?
Just a heads up you have an addon-plugin that is not secure or safe right now. I hope your fixing this A.S.A.P. https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-portfolio/premium-portfolio-features-for-phlox-theme-233-authenticated-contributor-stored-cross-site-scripting
Thank you for your time.
Hi i tried sending support ticket to your website but failed. Here are my questions.
i have imported the demo content from agency advertising 2 template https://demo.phlox.pro/agency-advertising-2
pls find below my questions: 1. How do i remove the logo from the demo content ? 2. Can I edit use the demo content for my website instead of starting from scratch? 3. How do/can i add a pricing section? Similar to the pricing on this demo content https://demo.phlox.pro/business-4
Hi, I hope you’re doing fine.
We are receiving support tickets from our users and there should not be any problem with that.
Anyway, our support agents have emailed you directly and we will do our best to resolve both problems regarding the ticket submissions and your questions as soon as possible.
Hi, where can I find a responsive table example?
If you have more questions or need help regarding that, make sure to contact us at our help center.
Hi, I want to change the site domain, can you please reset my license key? thanks
Hi, Thank you for using Phlox. Please check our guidelines here. We have explained everything regarding managing your license. If you still need help, please contact us at our help center.
https://docs.phlox.pro/article/174-transfer-licenseNo response from you previously, still not fixed.
High-risk Vulnerability discovered almost 5 months ago
WordPress Shortcodes and extra features for Phlox theme plugin <= 2.16.0 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.16.0) Date: 16.04.2024 | Source: PatchstackWordfence
Please do let me know the results.
Kind Regards
sites getting attack due to the plugin
We are having a problem unsticking the header. I’ve made sure it is unticked in the Phlox customization header settings and also made sure it’s not on in the advanced settings of Elementor Pro’s header container. This is a new problem (we have several licenses) so it could be tied to the recent update?
Hello again,
I figured out what it was. I had loaded in a template and didn’t realize it had a fixed setting enabled. Please disregard my inquiry 
Hi,
That is ok and happy to see your issue has been fixed 
this theme is great, is it possible to make it “boxed” instead of full width?
Hi, I’m reaching out again because I am unable to log my license on your website. Therefore, I am unable to deactivate the license for a website that I’m managing.
Hi, I hope you’re doing well.
Our support team has already reached out to you directly by email, but I haven’t received a response. Please note that direct communication with our support agents is the best way to get assistance. They can provide more specific help and address your questions promptly.
Thank you for the recent Security patch updates Averta, cpanel wptoolkit no longer shows any vulnerabilities in WP Toolkit.
UPDATE
Phlox Core Elements is still vulnerable, 17 hours later after I switched WP Themes then deleted your old one and uploaded the new one and switched back, it has the following in warning cpanel WP Toolkit, please look into this asap
High WordPress Shortcodes and extra features for Phlox theme plugin <= 2.16.0 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.16.0) Date: 16.04.2024 | Source: PatchstackWordfence
Hi, I already replied to your other comments please check them
Hi. I’m trying to transfer my license from my website that’s on one hosting server, to the same website on a different hosting server. But the Averta website is not registering my purchase code that I bought from here, regardless if I connect my codecanyon or input my purchase code directly… I need to deactivate it first so that I can transfer it.
Hi, I hope you are doing fine. I have emailed you regarding this and will keep in touch until the issue is resolved. Please follow-up.
Hello,
I would like to update the Phlox theme, currently in version 5.16.3, on my site https://cesar.team/ because there is a security vulnerability, the details of which are as follows: WordPress Phlox Pro plugin <= 5.16.4 – Reflected Cross-Site Scripting via Search Parameters vulnerability.
However, no theme update is offered to me from the WordPress interface. What can I do?
Hi, please give it a try now, you should be able to update it to 5.16.5 version. by using Phlox auto update. By the way, I heard about your legend artist Alain Delion, He was a great actor from your country
Regards
Hello,
Thank you for your feedback.
I was able to update the theme.
Yes, that’s right! It’s a big cultural loss for France. Thank you for this clarification.
Sincerely,
It has come to my attention from another user, “Tomsh,” that this issue still remains unresolved, which poses a significant concern to all your clients who are at risk of being hacked.
Critical vulnerabilities should not take weeks or months to address. Please note that my theme is fully updated as of today.
Cpanel’s WP Toolkit is showing this theme with a critical vulnerability today.
https://www.cve.org/CVERecord?id=CVE-2023-7064 https://patchstack.com/database/vulnerability/auxin-elements/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-15-2-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer-vulnerability?_a_id=110 https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importerHi there, Yes it fixed already and we are contacting to them to see why it is still there
Regards
Phlox Core Elements needs an upgrade for security reason – https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer
Hi there, Yes we are working on this and the update will be released in a few days
Hello, have you fixed this security bug yet?
Hi, yes it fixed already if you still see this that is bcz they did not make it clear and we are contacting them to do it.
Kind Regards
Ok, i already have plugin Phlox Core Elements in version 2.16.1. In this version is problem fixed? And i have theme in version 5.16.5.
Hi again,
As I mentioned it should be fine, that is why we are contacting to Wordfence, please do not worry if there is an issue we will fix it soon 