Discussion on Phlox Pro - Elementor MultiPurpose WordPress Theme

Discussion on Phlox Pro - Elementor MultiPurpose WordPress Theme

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3288 comments found.

What happens with the Phlox vulnerability reported multiple times?

“Shortcodes and extra features for Phlox theme <= 2.16.2 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer” https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes- and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer

Hi, It is fixed already! Please update Phlox plugins to the latest version. This issue has been resolved. https://docs.phlox.pro/article/210-update-phlox-pro

i have purchese 5 years ago im not using theme now im using theme but this error show im not using any ather domain, You already have activated this license key on another domain, please deactivate it and try again.

Replay me

Hi, I hope you are fine. We have sent you an email and our support agents will get in touch to check the problem on your website. Please follow up there.

I have tried to install the demo but my website keeps having critical errors. Please How can I fix this?

Hi, Sorry to hear that. To troubleshoot this issue, we recommend activating debug mode and reviewing the resulting error logs. Please create a support ticket so our team can provide further assistance.

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Hi, Thank you for bringing this to our attention. The latest update release for the Phlox plugins fixes this. Please update and let me know if you need anything else. https://docs.phlox.pro/article/210-update-phlox-pro

Thank you for your time.

Hi i tried sending support ticket to your website but failed. Here are my questions.

i have imported the demo content from agency advertising 2 template https://demo.phlox.pro/agency-advertising-2

pls find below my questions:  1. How do i remove the logo from the demo content ? 2. Can I edit use the demo content for my website instead of starting from scratch? 3. How do/can i add a pricing section? Similar to the pricing on this demo content https://demo.phlox.pro/business-4

Hi, I hope you’re doing fine.

We are receiving support tickets from our users and there should not be any problem with that.

Anyway, our support agents have emailed you directly and we will do our best to resolve both problems regarding the ticket submissions and your questions as soon as possible.

Hi, where can I find a responsive table example?

Hi, I hope you are doing fine. Here is one example of a responsive table on one of our demos: https://demo.phlox.pro/hosting/hosting/ The widget is called Responsive Table which you can use when editing your pages with the Elementor. https://snipboard.io/qkc5Dx.jpg

If you have more questions or need help regarding that, make sure to contact us at our help center.

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Hi, I want to change the site domain, can you please reset my license key? thanks

Hi, Thank you for using Phlox. Please check our guidelines here. We have explained everything regarding managing your license. If you still need help, please contact us at our help center.

https://docs.phlox.pro/article/174-transfer-license

Submit a Ticket Check Documentations

No response from you previously, still not fixed.

High-risk Vulnerability discovered almost 5 months ago

WordPress Shortcodes and extra features for Phlox theme plugin <= 2.16.0 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.16.0) Date: 16.04.2024 | Source: PatchstackWordfence

Hi, I am so sorry for this delay. In fact this issues has been fixed a couple of months ago but the wordfence plugin cannot detect the changes. I contacted them to talk about this but there is no answer from them. Right now We released an update to see whether they see this changes or not. So I am kindly asking to you update to the latest version and check it again. Below is a link to show how to update to the latest version https://docs.phlox.pro/article/210-update-phlox-pro

Please do let me know the results.

Kind Regards

sites getting attack due to the plugin

Hi, Please update your Phlox theme to the latest version and also note this plugin is a third-party plugin so contact our help center to check it for you

Submit a Ticket Check Documentations

We are having a problem unsticking the header. I’ve made sure it is unticked in the Phlox customization header settings and also made sure it’s not on in the advanced settings of Elementor Pro’s header container. This is a new problem (we have several licenses) so it could be tied to the recent update?

Hello again, I figured out what it was. I had loaded in a template and didn’t realize it had a fixed setting enabled. Please disregard my inquiry :)

Hi, That is ok and happy to see your issue has been fixed ;)

this theme is great, is it possible to make it “boxed” instead of full width?

Hi, Thank you for contacting us. Yes of course you can do that. Here is our guidelines for that: https://docs.phlox.pro/article/97-configuring-phlox-general-layout-and-design-options

Hi, I’m reaching out again because I am unable to log my license on your website. Therefore, I am unable to deactivate the license for a website that I’m managing.

Hi, I hope you’re doing well.

Our support team has already reached out to you directly by email, but I haven’t received a response. Please note that direct communication with our support agents is the best way to get assistance. They can provide more specific help and address your questions promptly.

Thank you for the recent Security patch updates Averta, cpanel wptoolkit no longer shows any vulnerabilities in WP Toolkit.

UPDATE

Phlox Core Elements is still vulnerable, 17 hours later after I switched WP Themes then deleted your old one and uploaded the new one and switched back, it has the following in warning cpanel WP Toolkit, please look into this asap

High WordPress Shortcodes and extra features for Phlox theme plugin <= 2.16.0 – Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability Authenticated (Subscriber+) PHP Object Injection via auxin_template_control_importer vulnerability discovered by Rhynorater – Critical Thinking Podcast, Michael Brackett in WordPress Plugin Shortcodes and extra features for Phlox theme (versions <= 2.16.0) Date: 16.04.2024 | Source: PatchstackWordfence

Hi, I already replied to your other comments please check them

Hi. I’m trying to transfer my license from my website that’s on one hosting server, to the same website on a different hosting server. But the Averta website is not registering my purchase code that I bought from here, regardless if I connect my codecanyon or input my purchase code directly… I need to deactivate it first so that I can transfer it.

Hi, I hope you are doing fine. I have emailed you regarding this and will keep in touch until the issue is resolved. Please follow-up.

Hello,

I would like to update the Phlox theme, currently in version 5.16.3, on my site https://cesar.team/ because there is a security vulnerability, the details of which are as follows: WordPress Phlox Pro plugin <= 5.16.4 – Reflected Cross-Site Scripting via Search Parameters vulnerability.

However, no theme update is offered to me from the WordPress interface. What can I do?

Hi, please give it a try now, you should be able to update it to 5.16.5 version. by using Phlox auto update. By the way, I heard about your legend artist Alain Delion, He was a great actor from your country

Regards

Hello,

Thank you for your feedback.

I was able to update the theme.

Yes, that’s right! It’s a big cultural loss for France. Thank you for this clarification.

Sincerely,

Thank you for the follow-up. Please let me know if you need anything else and also note that you can always contact our support agents directly at the Averta help center.

Submit a Ticket Check Documentations

It has come to my attention from another user, “Tomsh,” that this issue still remains unresolved, which poses a significant concern to all your clients who are at risk of being hacked.

Critical vulnerabilities should not take weeks or months to address. Please note that my theme is fully updated as of today.

Cpanel’s WP Toolkit is showing this theme with a critical vulnerability today.

https://www.cve.org/CVERecord?id=CVE-2023-7064 https://patchstack.com/database/vulnerability/auxin-elements/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-15-2-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer-vulnerability?_a_id=110 https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/auxin-elements/shortcodes-and-extra-features-for-phlox-theme-2152-authenticated-subscriber-php-object-injection-via-auxin-template-control-importer

Hi there, Yes it fixed already and we are contacting to them to see why it is still there

Regards

Hi, yes it fixed already if you still see this that is bcz they did not make it clear and we are contacting them to do it.

Kind Regards

Ok, i already have plugin Phlox Core Elements in version 2.16.1. In this version is problem fixed? And i have theme in version 5.16.5.

Hi again, As I mentioned it should be fine, that is why we are contacting to Wordfence, please do not worry if there is an issue we will fix it soon ;)

Hello,

On my site: https://grainedesoi.fr/, I need to update the Element Pack Pro extension because the current version (7.4.0) has a security flaw.

It’s a plugin that comes directly with the theme, so I can’t update it to the latest version if there is one. Can you please send me the .zip file of the plugin in its latest version?

Hi there, We are talking to their team about this, since we do have extended and in-stock license of that plugin and our users should be able to access their elements. By the way please wait a few days and after that submit a ticket about the issue our agents will help you there

Submit a Ticket Check Documentations

Hi, thank you for your feedback. I open a ticket : https://help.averta.org/tickets/2683168631, please check. Thanks !

Hello, thank you for your follow-up. This matter is under review and will be resolved soon. We have also responded to your ticket in the help center. Please let us know if you have any other questions.

How can I import multiple demos so that I can use pages and designs from more than one – import requires wiping the install.

Hi there, Thank you for contacting us. You can not import two or more demos on top of each other instead you can use the Import Section feature. You can export sections of different demos and combine them. https://docs.phlox.pro/article/232-export-section

Hello! I have an issue with lightbox on my website, it seems to load for a millisecond and than link to the image page. The sytrange thing is that inside the Elementor Builder frame the problem doesn’t exist and neither with “Safe mode” I can solve the problem. https://www.ponteggizerbini.com/i-ponteggi/ is the page, but the website is in maintenance mode. I already open a ticket.

Thank you Camilla

Hi, Thank you for contacting us. Our support team is investigating your issue and reached out to you already.

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