39262 comments found.
Hello, can someone help me please? I still have 8 months of support, but I just can’t open a ticket in my Avada account. It is shown that this has expired. Although there were still two months left, the license extended and so it is eight months. The license is added and active. I updated the support license, but it always indicates that it has leaked and so I don’t get support.
Hi,
I’ve sent you a message from our ticket system. Please reply back there so we can guide you further.
Thank you. – Abbas
Hi there, Is there a possibility to import complete pre-build sites?
Hello @XIXDesigns
Definitely! you can import any of our prebuilt websites following the instructions here => https://avada.com/documentation/how-to-import-a-prebuilt-avada-website
We will be happy for you to be a part of this amazing Community 
Thanks
-Ammar
hi, I d/l Version: 7.11.10 and my site has got completely affected.
On the back end it views correctly, when logged in as admin.
however, on the front end, when i am logged out as admin, it is completely incorrect
mobosportsarena.co.uk
Hello @mango_b
Seems to me like an issue with the caching, can you kindly clear your browser cache again once and check if the issue gets resolved, if not then we will need you to take a closer look into your website and for that we will need you to open a support ticket.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
hi, thanks for response. I have cleared cache many times and still not resolved! 
Hi,
That sounds like a text book cache issue (broken when logged out, but fine when logged in). If you still see issues after disabling all cache plugins/cdn etc, please talk to your server admin/hosting company to confirm there are no caches from their side.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I’m using the Avada theme on my WordPress site and I’m interested in knowing if there are any known issues or limitations when using the WP All Import plugin for bulk importing content. Has anyone had experience with this combination of tools? If so, what are your observations and recommendations?
Hello @Kehzar
We are glad to hear that you are using our product, regarding the plugin you mentioned we actually have a very detailed article already about it here => https://avada.com/documentation/how-to-migrate-your-website-with-all-in-one-wp-migration/
If you need any further assistance, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your response. However, I believe there was a misunderstanding. I’m not looking for a website migration solution. I’m specifically interested in bulk importing posts using data that I will create (for example, through a CSV or Excel file).
I’d like to know if there are any known issues or limitations when using the WP All Import plugin for this purpose, while the site is running the Avada theme. If you have experience with this combination or can recommend another suitable plugin for bulk importing posts, I would greatly appreciate your advice.
Thank you for your assistance!
Hello @Kehzar
You do have a valid support with us, we recommend you to kindly open a support ticket with our team providing more details of your issue and our team member will further get back to you on this.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i understand you have image carousel in the element, but my image comes with short text description (so image + short text as 1 item) and i have several items for the carousel and would like each item to be linked to certain page. is this doable with avada?
Hi,
You can indeed link individual Images in our Image Carousel to different pages/URLs of your choice. You can enable captions to display a caption/description below each image with that.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
but i don’t find it in the video demo. how does it look? is there any sample? because i need the text to always be shown below the image, not on hover.
Hello @karinasetiawan
The only thing being changed here is the content, the carousel layout remains same, in this case you can simply use post cards and attach them to any custom post type.
Thanks
-Ammar
Hi, but what if i don’t want to attach them to any custom post type and just have regular texts & buttons? Is there a way to not make it a dynamic content? Is it achievable?
Why the Global Options is having this error? https://prnt.sc/6kcxzlKR3xek I can’t make changes like logo and other information I need to change.
Hello @sophiamatics
This surely looks broken and can happen either due to broken installation or due to some 3rd party plugin compatibility issue, we will need to take a closer look into this to provide you with more details, can you kindly open a support ticket with our team regarding this further?
Click Here to Get Avada Support
Thanks
-Ammar
Got expired support.
Hi,
Active support is required to receive hands on assistance.
However, in this case, please see that you’re on latest Avada v7.11.10 and if issue persists, temporarily switch over to parent Avada theme (in case you have a child theme active) and also disable all 3rd party plugins temporarily besides Avada core and Avada builder and see if that helps.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Thank you. – Abbas
Hi, I’m using the https://avada.website/portfolio/ for a new website for my business. I really love the design but I’m struggling to get to grips with it in the back end. I’ve imported the above demo design on to my domain. It’s hard to know what to change to edit the side area on my mobile/desktop and how to make best use of global sections and layouts etc. But the main issue I’m having is when I make a change on the homepage content for example – it works on desktop but then breaks the formatting on mobile. I’ve no idea why and have had to restore the site three times from a back up so far. A fix would be great and any ideas on how best to operate in the back end to make changes work on both mobile and desktop would be great. Thanks
Hi
This would depend quite a bit on which content is being edited. The mentioned prebuilt has specific containers for mobile/tablet and desktop mode. I would request that you please reach out to support as they can help explain how each content section works and how it can be edited.
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have now had Avada for about 3 months, and im still not able to login or register for support
Account Verification Needed Check your email to verify your address and validate your account. Check your spam folder and also ensure that your email is correct.
The email never sends, and it is literally borderline impossible to contact anybody to do with this, every single possible ‘support’ section to do with avada sends you to that exact same page with the never ending loop of not sending confirmation – no twitter, no email, no telegram, absolutely impossible to contact them unless it’s through that support system.
Absolutely ridiculous, 6 months free support and I haven’t even been able to use it for half of it.
Hello @Northy09
I see you already have a support account with us and should be able to open a support ticket without any issues, I have now initiated an email from our end so we can get in touch with you, kindly check the email address that is associated with your account.
Looking forward to assist you.
Thanks
-Ammar
Hi there,
I’m impressed by the clean and user-friendly portfolio website design at https://avada.website/.
Out of curiosity, was this website built using WordPress? If so, I’d be interested in knowing which plugin you used to achieve the portfolio functionality.
Thanks
Hi,
The website is built using Avada and runs on top of WordPress. If you’re referring to the filtering on the Prebuilts page there, that uses a bit of custom functionality but you can use our Portfolio element within Avada to showcase your own projects in a slightly similarly fashion.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
The Off-Canvas option is not available on my website. How to activate? Running the latest version of Avada.
Hello @lenneno
You will need to enable this from Avada > Global Options > Advanced > Post Type > Off Canvas
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I have suggestions. There should be responsive margin padding for elements, that changes with devices just like you guys put for columns and containers. I think, rest you know better.
Hello mshakirtahir
Since we do have visibility and rendering options for the overall containers, in case you can simply use the visibility system to add a different element set if more customisation is required.
If you need any further assistance with this, we will need you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I bought this template but I could never register on my avada when I try with my Purchase Verification it tells me that it is already in use on another website, I need to be able to log in to my avada and disconnect the site that is in use and without permission. Could you help me with this to my email: ian@maatbrand.cl Thank you very much.
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My problem is that I cannot access my envato account because when I want to create it, it tells me that it is already linked to another account.
Hi,
I believe you mean to say Avada Support account when you say ‘cannot access envato account’?
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
After the latest update, the WooCommerce Quick View stopped working. I’m 100% sure of this because I spent 5 hours trying to find the problem on one website, while it was still working on another. Then, I updated Avada on the website where Quick View was working, and now it’s not working anymore. How can I roll back to the older version?
Hello @vampireprincess
This is a known issue due to product title missing, we have now fixed this for our next update which should be out soon
Thanks
-Ammar
Hello @vampireprincess
We will need to take a closer look into your setup in this case to provide more information on this
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I am helping my client to create e-commerce website and I am thinking to buy this theme for the website usage. But my client still needs some times to confirm the hosting and domain. Can I buy the theme and create the testing website on my hosting first? Then later on once client bought the hosting, i then transfer the theme and website to his hosting? Please advise, thank you.
Hi,
Of course. You can definitely use Avada on staging/development website while you work on the site then can then use the same license on the production site whenever you’re ready.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
I am a newbie in WordPress, I am going to launch my website Picsart Creative in a new way by using Avada, but I just want to know that can I use the same theme in my second project? with the same license.
Hello @nancywharrell
We are delighted to hear that you have decided to use Avada for your new project, Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
In https://avada.website/marketing-consultant/case-study/creativity-helped-hemisferio-to-increase-their-brand-reach-vertically/, there is an image with text “HEMISFERIO”, how to change this image ? Also, under the form, there are logos “HEMISFERIO”, how to change them ?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
My support period has expired. Anyway you could advice on how to change the images ? It doesn’t appear to be intuitive. I have checked on the feature image and category image or tag image but it doesn’t change, perhaps on the next version could you make it simpler to change images for regular users ?
Hello @superhero
The image is assigned to the featured image of post in that case and the way its assigned is defined from the page title bar, so you will need to change the page title bar and then change the featured image itself.
Thanks
-Ammar
Hello, Is it possible that when the user enters the url, they will be taken to a single toggle (https://avada.com/element/toggles/) or FAQ (https://avada.com/element/faq/) that will expand immediately? I noticed that toggle when clicked generates after url #string_characters -> https://prnt.sc/i7TMArGoJejU
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
I am not reporting this as a bug, I just wanted to know if Avada has an expandable section that can be expanded after entering the url. We have purchased several Avada templates, maybe we will buy another one.
Hello @fancyboxpl
It should definitely expand for you if you for example open this URL => https://avada.com/element/faq/#collapse-2-893136
Thanks
-Ammar
Trying to install on a domain and it says it can only be installed on one domain. also can’t get support with out paying? what the heck?
Hello @crisherent
That is correct, Avada can only be installed on a single domain at a time, if you are looking to switch the domains, you will need to reset the license from your my.avada.com dashboard by clicking on the unlink icon, we have a very detailed article about this here => https://avada.com/documentation/how-to-use-my-avada/
Click Here to Get Avada Support
Thanks
-Ammar
Hello ThemeFusion_Support,
I am facing or having challenges accessing my.avada.com and avada.com website respectively.
I want to submit a ticket, which I can’t for many days now. Below are the screenshots of the error page on different browser:
https://prnt.sc/c8E36X4QXhjR https://prnt.sc/qgED_oA3oU9wKindly attend to this issue please, so people like us can access your website easily.
Regards
Hello @kelenwa
We can assure you that the submit a ticket section is working all fine and good, I have just double checked this here => https://my.avada.com/submit-a-ticket/
Can you kindly try using this from a different ISP and check again once?
Thanks
-Ammar
Hello Ammar,
I want to believe that is the case. The issue is with my ISP or something. Check the links under a proxy IP it worked.
I have now submitted a ticket officially.
I await your response soonest
Thanks
Hi,
We’ll respond to your ticket shortly.
Thank you for your patience. – Abbas
I recently bought your theme but bought it under wrong account so need urgent refunding in order to buy it from my other account for another company. I requested refund from author refund form. Thanks.
Hello @krtnkl
Refunds are not processed via comments, we suggest you open a ticket with us explaining your complete situation following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
I have also filled a refund form on Envato. I am in a hurry, can you please check it. I need to get refund and buy the theme again from mynother account.
I work for two different companies. I accidentally purchased the theme from wrong account so the invoice is also wrong. And I need to finish the website asap. Looking forward to your attention. Thanks in advance.
Can I get some info about the process please? I filled the refund form yesterday and I especially didn’t touch the download button. This shouldn’t be this much problem. I kindly request you to take care of this refund issue.
I can not submit a ticket because when I go to Avada support website, it says you don’t have license. I bought the theme but don’t want to download anything as it may cause some misunderstanding. The only way to reach you is themeforest platform. And all I want is a simple refund so I can buy Avada from my other account to create a true invoice.
Hi there
Please contact us via this form > https://avada.com/contact/ – and we will assist you.
Thank you, MB
