6337 comments found.
can this make a directory website with all the bells and whistles? I also would like to have more than 1 product on a listing, just like a restaurant menu would. Are all pre builts free with builder purchase?
Hello,
If you refer to the site in a folder, you can set it up and activate Impreza. With an active Impreza license, you can also import templates and pre-built sites.
Note that you can Test Drive Impreza for free and check how everything works before you purchase.
your demo sites are broken, so I can’t go an copy sections….
Hello,
Thank you for pointing out the issue! It should be working correctly now. Please check.
If you are logged in to envato, you can send a message to UpSolution support – https://themeforest.net/user/upsolution#contact, otherwise they won’t get any information because we can’t write a support ticket.
no response because – the support team does not work on Saturdays and Sundays.
Hello,
We implemented the fix. Everything should be working correctly now. Sorry for the inconvenience.
Over two days without access to updates or support and no message from UpSolution about the situation. Does anybody know what’s going on? Can’t login, neither with Envato creds, nor with US credentials…
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Still can’t download updates to theme or plugins, nor login to the Support Portal. Would appreciate being informed when things are fixed. Note for self : Don’t use Envato login for UpSolution Support login. 
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Thanks, working OK now. It is concerning that such a fundamental issue as this has arise again (I recall the same thing happening before) and also that there is no support over the weekend to even confirm the problem and assure purchasers that you were aware of it.
Login with Envato account does not work on support ticket system.
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Thx!
Can’t update the theme.
Update failed: Download failed. cURL error 18: transfer closed with 6297310 bytes remaining to read
I have the same problem with all of my Impreza sites. Updating other themes is no problem. Please help me!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
No support on the weekend and a support ticket cannot be created because no login is possible, it is so annoying not being able to work for 2 days. Nothing has happened since yesterday.
I can’t log in to UpSolution to activate the license. I also can’t log in to the support portal. I log in with Envato, then an approval window appears to authorize the UpSolution support portal, and then I’m asked to log in again and again. Does anyone have any tips? I can’t start building my website without the theme.
If you are logged in to Envato, you can send a message to UpSolution support, otherwise they won’t get any information about the bug because we can’t write a support ticket. – https://themeforest.net/user/upsolution
Hello,
We fixed the issue. Everything should be working correctly now. Sorry for the inconvenience.
Same here… I can’t login with Envato… Reset password onto support doesn’t work “View_Exception [ 0 ]: The requested view errors/general could not be found ~ APPPATH/kohana/classes/Kohana/View.php [ 265 ]”
Ok i got it, but now I can’t install other plugins such as UpSolution Core, FileBirdPro, ACF Pro
Hello,
Please give it another try. We fixed the issue, and it should now be working correctly. Sorry for the inconvenience.
Same here Login with Envato does not work and can not get to the licence page to activate theme! Please fix this!
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
I cant access my Envato Account or activate my theme or even access the support center I tried everything I disconnected my accounts cleared my cache and cookies tried a new computer and router nothing is working please get back to me as soon as you can my website is nonfunctional
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
I can’t update to the newest theme. The plugins have stopped working. I can’t get onto support. Seems like this has been going on with other people as well. Please let us know what is happening.
An error occurred while updating Impreza: Download failed. Not Found
Hello,
Please give it another try, it should be working correctly now. Sorry for the inconvenience.
Can not activate themes, can not connect Envato login, and support portal not working. help.us-themes.com
View_Exception [ 0 ]: The requested view errors/general could not be found ~ APPPATH/kohana/classes/Kohana/View.php [ 265 ]
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
I can’t login to UpSolution to activate the license, I also cannot login to support portal. I’m login with envato, then it pops up an approval window to authorize UpSolution Support Portal, and then it asks me to log in again, again, again Has anyone a tip, I cannot start to built my website without the theme
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Hi! The most recent update crashed WpBakery and RevSlider (two included plugins). I was able to fix Revslider by manually re-installing… but I can’t figure out how to re-install WpBakery.
Currently when I try to edit a page, it just looks like code jargon, because the GUI of WpBakery isn’t shown as an option any more.
How can I get it back up and running as usual? This happened on its own after an auto-update.
Thank you!! CW
Hello,
Please check the WPBakery > Role Manager > Post Types. You can set it to “Custom” and specify the post type(s) on which the WPBakery builder should work.
That solve didn’t work but I think I found the issue — At the bottom of the page there’s a message that says:
“Elements within this list are deprecated and are no longer supported in newer versions of WPBakery Page Builder.”
It then contains a very long list of elements, which I think is all the elements. How do I fix this and continue updating my website? This just happened randomly one day.
Hello,
According to this message, you need to update the layout by replacing the old elements with new ones.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Suddenly I can’t login to support portal. I’m login with envato, then it pops up an approval window to authorize UpSolution Support Portal, and then it asks me to log in again. And again, and again…
Hello,
Unfortunately, there’s an issue with the Envato authentication redirects. We’re investigating what caused it and will fix it as soon as possible. Sorry for the inconvenience.
We implemented the fix; it should be working correctly now. Please check.
It’s ok now. Thanks.
I have Anchor links in my header menu. The function properly on the desktop version of my site but do not function at all on the moblie version. Any idea why that would happen?
it is just a 1 page site.
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hey, i think i have a problem with the dates on carousel posts. For example i published a post yesterday but even after 24 hours the post says that it was publeshed 1 hour ago, or updated 1 hour ago. Not shows the exact date.
Hello!
Please follow these steps to locate the source of the issue:
- Deactivate all plugins except the UpSolution Core, clear all cache, and if the error disappears, activate plugins one by one to replicate the issue.
- If you use any code at Theme Options > Custom Code, remove it while testing and then check if you can replicate the issue.
- If you use a child theme, switch to the main Impreza theme while testing and check if you can replicate the issue.
If that doesn’t help, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate.
Thanks in advance!
Hey thanks for your advance answer. The problem still continues. When i log in my admin its ok but when log out it always show wrong time.
Hello,
The behavior you describe seems like a caching issue. Ensure you checked the caching plugins and CDN cache (if you use one) and cleared the cache.
Can I use the theme on unlimited sites or is it only licensed to one?
Hello,
Each license purchased allows activating one site with a “production” license and one with a “development” license (with “coming soon” mode always on). For more information, check the relevant article.
The theme has completely stopped working with the TranslatePress translation plugin. This issue was confirmed by the developers of TranslatePress https://wordpress.org/support/topic/jquery-is-not-defined-68/#post-17998370, and they reported that the problem lies on the side of the Impreza theme. Are you aware of this issue? Is there a plan to fix it?
Hello,
Unfortunately, we have not declared support for this plugin, and it’s not planned. Impreza supports WPML and Polylang for creating multi-lingual sites.
