6332 comments found.
Login with Envato account does not work on support ticket system.
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Thx!
Can’t update the theme.
Update failed: Download failed. cURL error 18: transfer closed with 6297310 bytes remaining to read
I have the same problem with all of my Impreza sites. Updating other themes is no problem. Please help me!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
No support on the weekend and a support ticket cannot be created because no login is possible, it is so annoying not being able to work for 2 days. Nothing has happened since yesterday.
I can’t log in to UpSolution to activate the license. I also can’t log in to the support portal. I log in with Envato, then an approval window appears to authorize the UpSolution support portal, and then I’m asked to log in again and again. Does anyone have any tips? I can’t start building my website without the theme.
If you are logged in to Envato, you can send a message to UpSolution support, otherwise they won’t get any information about the bug because we can’t write a support ticket. – https://themeforest.net/user/upsolution
Hello,
We fixed the issue. Everything should be working correctly now. Sorry for the inconvenience.
Same here… I can’t login with Envato… Reset password onto support doesn’t work “View_Exception [ 0 ]: The requested view errors/general could not be found ~ APPPATH/kohana/classes/Kohana/View.php [ 265 ]”
Ok i got it, but now I can’t install other plugins such as UpSolution Core, FileBirdPro, ACF Pro
Hello,
Please give it another try. We fixed the issue, and it should now be working correctly. Sorry for the inconvenience.
Same here Login with Envato does not work and can not get to the licence page to activate theme! Please fix this!
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
I cant access my Envato Account or activate my theme or even access the support center I tried everything I disconnected my accounts cleared my cache and cookies tried a new computer and router nothing is working please get back to me as soon as you can my website is nonfunctional
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
I can’t update to the newest theme. The plugins have stopped working. I can’t get onto support. Seems like this has been going on with other people as well. Please let us know what is happening.
An error occurred while updating Impreza: Download failed. Not Found
Hello,
Please give it another try, it should be working correctly now. Sorry for the inconvenience.
Can not activate themes, can not connect Envato login, and support portal not working. help.us-themes.com
View_Exception [ 0 ]: The requested view errors/general could not be found ~ APPPATH/kohana/classes/Kohana/View.php [ 265 ]
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
I can’t login to UpSolution to activate the license, I also cannot login to support portal. I’m login with envato, then it pops up an approval window to authorize UpSolution Support Portal, and then it asks me to log in again, again, again Has anyone a tip, I cannot start to built my website without the theme
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Hi! The most recent update crashed WpBakery and RevSlider (two included plugins). I was able to fix Revslider by manually re-installing… but I can’t figure out how to re-install WpBakery.
Currently when I try to edit a page, it just looks like code jargon, because the GUI of WpBakery isn’t shown as an option any more.
How can I get it back up and running as usual? This happened on its own after an auto-update.
Thank you!! CW
Hello,
Please check the WPBakery > Role Manager > Post Types. You can set it to “Custom” and specify the post type(s) on which the WPBakery builder should work.
That solve didn’t work but I think I found the issue — At the bottom of the page there’s a message that says:
“Elements within this list are deprecated and are no longer supported in newer versions of WPBakery Page Builder.”
It then contains a very long list of elements, which I think is all the elements. How do I fix this and continue updating my website? This just happened randomly one day.
Hello,
According to this message, you need to update the layout by replacing the old elements with new ones.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Suddenly I can’t login to support portal. I’m login with envato, then it pops up an approval window to authorize UpSolution Support Portal, and then it asks me to log in again. And again, and again…
Hello,
Unfortunately, there’s an issue with the Envato authentication redirects. We’re investigating what caused it and will fix it as soon as possible. Sorry for the inconvenience.
We implemented the fix; it should be working correctly now. Please check.
It’s ok now. Thanks.
I have Anchor links in my header menu. The function properly on the desktop version of my site but do not function at all on the moblie version. Any idea why that would happen?
it is just a 1 page site.
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hey, i think i have a problem with the dates on carousel posts. For example i published a post yesterday but even after 24 hours the post says that it was publeshed 1 hour ago, or updated 1 hour ago. Not shows the exact date.
Hello!
Please follow these steps to locate the source of the issue:
- Deactivate all plugins except the UpSolution Core, clear all cache, and if the error disappears, activate plugins one by one to replicate the issue.
- If you use any code at Theme Options > Custom Code, remove it while testing and then check if you can replicate the issue.
- If you use a child theme, switch to the main Impreza theme while testing and check if you can replicate the issue.
If that doesn’t help, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate.
Thanks in advance!
Hey thanks for your advance answer. The problem still continues. When i log in my admin its ok but when log out it always show wrong time.
Hello,
The behavior you describe seems like a caching issue. Ensure you checked the caching plugins and CDN cache (if you use one) and cleared the cache.
Can I use the theme on unlimited sites or is it only licensed to one?
Hello,
Each license purchased allows activating one site with a “production” license and one with a “development” license (with “coming soon” mode always on). For more information, check the relevant article.
The theme has completely stopped working with the TranslatePress translation plugin. This issue was confirmed by the developers of TranslatePress https://wordpress.org/support/topic/jquery-is-not-defined-68/#post-17998370, and they reported that the problem lies on the side of the Impreza theme. Are you aware of this issue? Is there a plan to fix it?
Hello,
Unfortunately, we have not declared support for this plugin, and it’s not planned. Impreza supports WPML and Polylang for creating multi-lingual sites.
There is something wrong with changing colors since the last update…
Hello,
Please provide more details on how to replicate the issue.
Another mindbender happening and i can’t override this, its happening on all my installs of Impreza strangely… my robots.txt meta is <meta name=”robots” content=”max-image-preview:large” /> ... why is this happening, how to override or debug this monster?
i tried in theme options custom code in the header, i tried manually just putting index,follow in a single page for a test, no luck, i havent tried over-riding in functions.php yet ..i tried disabling 'schema.org' and 'seo' in theme options also and then reenabling... i thought this was only happening on the new subdomain site i made, but just checked all my sites and its there. Please advise.update: override in functions.php works, dirty solution but temporary until we solve the mystery.
Hello,
Please switch for a moment to one of the default WordPress themes (Twenty Twenty-Four or similar) and check the same tag.
confirmed, its still there after switching to 2024theme, i read somewhere that wordpress update 5.7 does this by default for whatever hellish reason, or that was just part of my nightmare the other day 
if you find out, please lmk. for now using the functions.php ‘solution’ -
Dear Support Team,
I am reaching out regarding an issue I am experiencing on my website, which uses the Impreza theme along with WPBakery Page Builder (or any other relevant plugin). After restoring the site and connecting it to the existing database, I noticed that certain Shortcodes are being displayed as raw text instead of being properly rendered as designed on the page.
Issue Details:
Theme: Impreza Plugin in Use: WPBakery Page Builder / Ultimate Addons (or another relevant plugin) site : https://pastel-paris.com
Hello, This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
have a phone number in my map marker on 100’s of pages, now i have a new phone number, where is the marker-text location? what file? what db? i have checked everywhere, where is the secret location or the query i need to do to change it? I’m an OG user, my ‘support’ is expired, please help me before i go mental! t.i.a. – this is the div > [code]
MYCOMPANY.com Click To Call Now 1-555-555-5555
[/code] I HAVE ALREADY tried better search replace, it replaced everything except this…
Code tag didnt work, but you get the idea – this is nuts!
Hello,
Please specify if you tried the following:
1) Create an example Map element with the correct marker text
2) Copy the marker text value from the shortcode parameter
3) Open any Map with outdated marker text, and copy the similar value.
4) Use Better Search Replace to replace one value with the other.
We recommend creating a backup before you use Better Search Request.
Legendary! done… thanks.
Hello, how can I create a form to collect testimonials?
Hello,
If you refer to the automatic creation of testimonial-type posts based on the form submitted, such a feature is not available out of the box. You can create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
