26639 comments found.
Updated to most recent bridge core but now no background options work in Qode icons element in wpbakery and its messed up my site just before launch, 48 hours isn’t ideal for support issues if you are pertaining to be a theme for designers with some development knowledge, but I’m finding that is what you get…
Hello,
Your ticket is now updated with response.
Please understand that our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe. Our Help Center is closed during weekends.
In the meantime, we recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did get a reply yesterday, and then sent wp-admin login, but then nothing for 24 hours – I can’t leave it open for so long (security wise). The icon element circle type is broken on update…
Got a fix all good…
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On Friday, Oct. 10, I received an alert from WordFence that the Bridge Core Plugin had a vulnerability. I noticed it needed an update, so I immediately updated the plugin, and the plugin passed the next scan. On October 12, I received another alert stating that the Bridge Core Plugin has another vulnerability. There is no update for this critical flaw. Unfortunately, the advice is to disable the plugin, without which the website will fail.
Can you please update the plugin immediately? The warning detail is below:
Wordfence Pro The Plugin “Bridge Core” has a security vulnerability. Type: Plugin Vulnerable Issue Found October 12, 2024, 11:55 pm Critical
“The Bridge Core plugin for WordPress is vulnerable to unauthorized modification of data or loss of data due to a missing capability check on the ‘import_action’ and ‘install_plugin_per_demo’ functions in versions up to, and including, 3.3. This makes it possible for authenticated attackers with subscriber-level permissions or above, to delete or change plugin settings, import demo data, and install limited plugins.”
References
themeforest.net
My support has expired, but I don’t think this is a personal support issue, as this vulnerability affects all users.
Hello,
The current version of Bridge plugin is 3.31 and in the latest update the potential XSS vulnerability for Bridge Import was fixed (please see change log).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
please users cannot read the text on my website because it appears very faint. I have tried to darken the text on my site in thw qode options section and using the word processor when editing a story to be published on the blog and still no changes. Please how do i darken (very dark black colour) the text on my blog.
my blog: www.checkcarbonfact.com/blog
Hello,
You can adjust text color in Qode Options > Fonts > Text (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, How can I deactivate my two license on domain name that is no longer available?
Thanks!
Hello,
You can deregister your purchase codes via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
In case you need further assistance, please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok Thanks.
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Hi, sorry can you please deactivate the license on an domain name ?
Thanks!
Hi,
We have deregistered the purchase code for you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, How can I deactivate a license on an domain name that is no longer available?
Thanks!
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You can also deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to deregister the theme as the website I was testing it on, doesn’t exist anymore. Thank you
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I registered on another site a long time ago, but I can’t reset the code because they don’t run the server anymore. Please reset the code to use it on a new domain. Thank you.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – How can i free up a license on an old site that is no longer available?
Thanks!
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t log into my qode dashboard. I trired to reset the password but it never sends the email. All I get is the words “working” like it’s trying to submit my request.
Hello,
Please clear your browser cache and try to login once more here (and please make sure to accept cookies).
If you are still having troubles to login, please contact us over this email.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried that and a private browser and still the same issue. I’ll shoot an email over now.
I sent that email over 3 hours ago. I hope someone can help me soon.
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Thanks for that information, i responded to the email.
I am simply looking to login so I can deregister an old site
Hi,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
rdtod plugin are too outdated, I have deactivated and cleared the cache and reinstalled and they still have very old versions: WPBakery Page Builder 6.7 and Slider Revolution 6.7.4. where to download the new version
Hello,
Bundled plugins are updated with the theme. To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’m interested in purchasing the theme for my WordPress site and would like to know if you offer a service to install the theme along with a specific demo. This would save me time, as I’d only need to change the content afterward.
If this is something you provide, please let me know the details.
Thank you in advance!
Best regards,
Hello,
Thank you for taking interest.
The installation is not covered by support, however, the process is pretty straightforward and you can find step by step instructions for installation and demo import in video tutorials in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am trying to install Demo 490 (Outdoor Activity) but it stalls at 64%. Can you point me to what I need to do to fix this? Thanks.
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is covered in video tutorials here.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I deregister a theme if they website has been deleted and the files don’t exist anywhere?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You can now also deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are you able to make a deregistration of my license from a old website?
I try to use my registration key but when I hit register I always get «Code is already registered for other domain» and I’m pretty sure I didn’t this key on any other website, so if you could just deregister
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – is there a way to set the whole image to have clickable page link using the Qode block – Image with text?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Wish you had options to use BAKERY builder on all your newest demo’s. If you did Id be purchasing this theme much more often for new clients. Not a fan of Elementor.
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered.
At the moment you can check all of our themes with WPBakery demos here” target=”_blank”>here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to deregister my site so I can use my theme. Tried on your site, but says there are no accounts, then I tried to register and it said to see my email, I never got an email. Please help.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I love the look of this theme, but I wanted to know more about a couple of aspects of the portfolio grids before I purchase…
1. Can the portfolio grid items have rounded corners? Can the radius be altered? Can the gap between the grid be customised to a custom amount of pixels?
2. Can the Masonry grid wide portfolio be made to hold tall (1×2) and wide (2×1) blocks as well as just large (2×2) and small (1×1)?
Thanks in advance!
Hello,
Thank you for taking interest!
1. This is not one of the theme options, however, it can be achieved with some custom css and our support agents can assist you with this.
2. These dimensions are available (please see screenshot). The “Default” is small (1×1).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just purchased Brigde 262 Need to install on a temp IP address Site until I get the EPP Code from the original Domain to point the Name to the new Hosting. Will there be a problem installing first on IP Address and then the Domain Name?
Hello,
Thank you for choosing our theme!
In case you’ve used your purchase code to register one installation/domain, you are required to deregister in order to use the purchase code on a different installation/domain. For more info please check this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
