8584 comments found.
I have already lost one day trying to find a way to solve this:
I bought 3 Licenses of X Theme some time ago. I am trying to write a post in the forum but THERE IS NO WAY TO DO SO.
Also there is no way to ‘Unlock’ my licenses. As it seems that any interaction to handle my licenses or ask in the forum is not enabled, I’ve tried to write a message (the only thing I can do) to a staff member about being able to use my licenses and post in the forum to no avail since I have received no answer.
I am not asking about direct support, I just want to USE MY RIGHT TO USE THE PRODUCTS I BOUGHT.
Is there any way my interaction in the forum can be enabled so I can ask how to unlock my Licenses for future use?
Hi There,
Support is included for 6 months per the terms set by ThemeForest. You also do not need to unlock your licenses in order to use them, unlocking is if you are trying to move the license from one Themeco account to another (active support is required for this setting to be enabled). Even if support has expired, you are welcome to use the license, even re-assigning the domain from within your Themeco account by following these instructions. If you need any further help, you can renew support with one of these options, and a member of the team will be happy to assist.
Cheers!
Thanks for your answer.
I want to revoke the licenses from within my theme.co account dashboard (not from within Wordpress as I have deleted the ‘x theme’ installations in those wordpress sites) – as the instructions say at ‘theme.co docs’:
“Revoking the License Key
You can also change the url assigned to each license from within your Themeco account dashboard.”
—
How can I unlock my licenses from within my theme.co account? Right now my 3 licenses say:
“This license is locked. Unlock if you wish to transfer to another account.”
—
From what I read and see on ‘theme.co docs’ there should be a lock icon to the right of each of my licenses but it’s not available for me – that way I could lock and unlock the licenses easily as the information on ‘theme.co docs’ and forums say.
Also would like to know if people who have bought licenses are entitled to post in the forum even when direct support has expired (within 6 months from what I read).
Hi There,
The lock icon does not have anything to do with re-assigning the license, just transferring out of the account as explained above. If support has expired, you won’t have the option to move the license out of the account. You can still reassign the license to a different URL, and this can be done from the license page of your Themeco account. Just click the edit pencil at the end of the currently assigned URL and assign a new one.
If support has expired, people do not have access to post in the forum as that is where support is provided.
Cheers!
Ok thanks for your response.
Best Regards
Our pleasure!
You were using to support your product on the forum and that’s not the case anymore how it was used to be. I rarely need help but now couldn’t open the ticket. I see that you’ve changed the global blocks to components and I need to make one and couldn’t figure out the params. I have checked your docs and did search the forum as well but didn’t get any help with that.
I see some example json for the button is like this one.
``` { “text” : { “label” : “Text”, “type” : “text”, “initial” : “Click Me” }, “link” : { “label” : “Link”, “type” : “text”, “initial” : ”#” } } ```
I have tried to manipulate the type with content but that didn’t work. I’m trying to make the headline component so how do I figure out what text to add in the json, for example the content option of the headline.
Hi There,
Those support policies are set by ThemeForest and we are required to uphold them, however you are welcome to renew support if you need any direct help through one of the following options.
In the meantime, be sure to check out the articles on Components and Parameters.
Cheers!
Why does the post pagination doesn’t work on the signal post layout? I loaded the posts using the loop provider with the query builder but added the post pagination below, which doesn’t work.
I had purchased a license in the past which is used with my active domain. However, I can no longer access the beta site on my local machine. Please advice.
Hi There,
A member of the team would be happy to help with any product questions in our support forum. This article explains how the process works.
Cheers!
Hi I purchased in 2014 but it seems my purchase code is activated on another domain however I have no idea what my theme.co account email add is since it was so long ago and I can’t seem to create a new account as purchase code is already activated, please help! Thanks.
Hi There,
Please contact us directly with your purchase code, and we’ll be happy to look it up.
Cheers!
hi I see below error while updating the theme on the client’s website: “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Current version 10.5.10. Trying to update to 10.5.14
Hi There,
Not sure right off what that error would mean, but whoever owns the license would be able to login to our support forum so a member of our team could take a look. This article explains how everything works.
Cheers!
Thank you I will check Customer account details as they bought here , PS: I think this issue related to disk space, no space available and package cannot be downloaded
Most welcome! That sounds like it could be an issue on their host’s end trying to connect to the update server.
does this theme have a demo for a banking website?
Hi There,
You can see a full list of our demos with Design Cloud. Note that some of them are only available in Pro and labeled as such. While we don’t have a banking demo, there are many designs that could easily be repurposed for that not to mention that Cornerstone will allow you to build anything you’d like.
Cheers!
Hello. We have recently been asked to host a website by a client that we are having some trouble with (with the theme and cornerstone plugin). The current theme version is 7.2.3. Can you tell me how old that is?
Looks like I’ll need to buy a licence! Anything else I should know about upgrading from 7.2.3 to the latest version?
Thanks.
Hi There,
Thanks for reaching out! We’re now on V10, and you can check out the changelog for X. 7.2.3 is almost 5 years old, so the best bet would be to purchase a new license then you can follow these steps to update to the latest version.
Cheers!
Oh wow thats old! I have purchased a licence and will follow the update instructions. Thanks for your help.
Most welcome!
I cannot access anything under Cornerstone menu, after selecting I get blank page, whay
Hi There,
A member of our team would be happy to take a look in our support forum, and this article explains how everything works.
Cheers!
Hi there! After new version of Wordpress page started showing error text on the top of every page and admin page.
Notice: Funkce _load_textdomain_just_in_time nebyla použita správným způsobem. Translation loading for the x domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later.
And our plugin Filebird stopped working with huge error over site too … where is the problem please? I need to fix it. Its website of big school and its not working now.
Error is much bigger, but I will send u part of it:
Warning: Undefined array key “libraryType” in /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php on line 18
Warning: Undefined array key “additionalContent” in /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php on line 20
Fatal error: Uncaught TypeError: array_map(): Argument #2 ($array) must be of type array, null given in /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php:20 Stack trace: #0 /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php(20): array_map() #1 /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/includes/DocumentLibraryShortcode.php(52): include(’...’) #2 /web/htdocs/www.sousoszn.cz/home/www/wp-includes/shortcodes.php(434): FileBird_Document_Library\DocumentLibraryShortcode->add_shortcode() #3 [internal function]: do_shortcode_tag
Hi There,
Thanks for reaching out! A member of our team would be happy to take a look in our support forum, and this article explains how support works if it is your first time.
Cheers!
are you guys ever going to release new layouts? the current ones are getting a bit boring.
Hi There,
We have released many new layouts via Max in addition to nearly 50 new videos in the past year on our YouTube channel showing how to design all sorts of different layouts.
Cheers!
How do I install the demo layout for “church”, I can’t find the instructions anywhere in my downloads.
Nevermind I found it.
Hi, Can you pls update the below bulk extension in the update package? Essential Grid plugin <= 3.1.2.2 – Multiple Authenticated Broken Access Control vulnerability
Hi this is urgent where is the zip file for the plugin? It’s NOT in the downloads at all and if I try to zip up the files and install in wp site, it’s failing every time ugh. Please update your files thanks.
Hi There,
The zip file is in the all files download as it has always been. Please follow these instructions if you are having trouble finding the file to download.
Cheers!
ok thanks
Hi, It is safe / compatible to upgrade to WooCommerce 9.2.3 with the X theme v10.5.7?
Hi There,
We keep X compatible with the latest versions of WooCommerce, so you should be good to go. If you run into any issues, a member of the team will be happy to help in our support forum. It looks like your support has expired, however you can renew with one of these options.
Cheers!
thank you for your support!
Most welcome!
Leider dauern Antworten über das Support Forum recht lange, dass ist nicht so schön.
Hi There,
We do not see any support requests on your account, but if you need anything feel free to create a topic, and a member of the team will be happy to assist. This article explains how everything works in the support forum including response times.
Cheers!
Hi There,
They have already replied. It looks like you originally withdrew the thread then added it back. If you need anything further, please follow up to that thread.
Cheers!
Presales question – Can i use this plugin in unlimited websites if i buy Extended License?
1. For example if i have 5 clients, i can install the plugin and active the license and build a different website for each one of my clients?
2. Once build the site can i download the as WordPress theme and upload in www.yourwebsite cPanel account if i buy Extended License?
Hi There,
No, the Extended License sold through Envato does not allow for multiple use. So if you had 5 client sites you would need to purchase 5 single licenses. If you purchase Pro through our site, we do offer an unlimited license.
In addition to the features included in X, you will also get access to Cornerstone’s Header Builder, Footer Builder, Layout Builder, Grid Editor, and more. This article explains the difference between X and Pro.
Cheers!
hi how can I update the plugin?
Can anyone suggest why I might get the following error when trying to install this theme:
‘Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.’
It is the downloaded ZIP file, why would style.css be missing?
Scrap that, found I needed install only download
Hi, I don’t quite understand the licensing options, by “one end product”, do you mean the license is for 1 website only? I had a website which splits up into multiple Wordpress sites, does that mean I need multiple licenses for each WordPress site? Also, Does ThemeCo offers trial license so I can test if it works with my site?
Hi There,
We replied to your email. Feel free to follow up there if you have any further questions.
Cheers!
I have 5 licenses I can’t manage. It won’t send a password reset to the email I used to get to the account dashboard to manage the licenses. The username says its in use and all my product codes are registered so I can’t do anything.
