8581 comments found.
Hi I purchased in 2014 but it seems my purchase code is activated on another domain however I have no idea what my theme.co account email add is since it was so long ago and I can’t seem to create a new account as purchase code is already activated, please help! Thanks.
Hi There,
Please contact us directly with your purchase code, and we’ll be happy to look it up.
Cheers!
hi I see below error while updating the theme on the client’s website: “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Current version 10.5.10. Trying to update to 10.5.14
Hi There,
Not sure right off what that error would mean, but whoever owns the license would be able to login to our support forum so a member of our team could take a look. This article explains how everything works.
Cheers!
Thank you I will check Customer account details as they bought here , PS: I think this issue related to disk space, no space available and package cannot be downloaded
Most welcome! That sounds like it could be an issue on their host’s end trying to connect to the update server.
does this theme have a demo for a banking website?
Hi There,
You can see a full list of our demos with Design Cloud. Note that some of them are only available in Pro and labeled as such. While we don’t have a banking demo, there are many designs that could easily be repurposed for that not to mention that Cornerstone will allow you to build anything you’d like.
Cheers!
Hello. We have recently been asked to host a website by a client that we are having some trouble with (with the theme and cornerstone plugin). The current theme version is 7.2.3. Can you tell me how old that is?
Looks like I’ll need to buy a licence! Anything else I should know about upgrading from 7.2.3 to the latest version?
Thanks.
Hi There,
Thanks for reaching out! We’re now on V10, and you can check out the changelog for X. 7.2.3 is almost 5 years old, so the best bet would be to purchase a new license then you can follow these steps to update to the latest version.
Cheers!
Oh wow thats old! I have purchased a licence and will follow the update instructions. Thanks for your help.
Most welcome!
I cannot access anything under Cornerstone menu, after selecting I get blank page, whay
Hi There,
A member of our team would be happy to take a look in our support forum, and this article explains how everything works.
Cheers!
Hi there! After new version of Wordpress page started showing error text on the top of every page and admin page.
Notice: Funkce _load_textdomain_just_in_time nebyla použita správným způsobem. Translation loading for the x domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later.
And our plugin Filebird stopped working with huge error over site too … where is the problem please? I need to fix it. Its website of big school and its not working now.
Error is much bigger, but I will send u part of it:
Warning: Undefined array key “libraryType” in /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php on line 18
Warning: Undefined array key “additionalContent” in /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php on line 20
Fatal error: Uncaught TypeError: array_map(): Argument #2 ($array) must be of type array, null given in /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php:20 Stack trace: #0 /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/blocks/dist/render.php(20): array_map() #1 /web/htdocs/www.sousoszn.cz/home/www/wp-content/plugins/filebird-document-library-pro/includes/DocumentLibraryShortcode.php(52): include(’...’) #2 /web/htdocs/www.sousoszn.cz/home/www/wp-includes/shortcodes.php(434): FileBird_Document_Library\DocumentLibraryShortcode->add_shortcode() #3 [internal function]: do_shortcode_tag
Hi There,
Thanks for reaching out! A member of our team would be happy to take a look in our support forum, and this article explains how support works if it is your first time.
Cheers!
are you guys ever going to release new layouts? the current ones are getting a bit boring.
Hi There,
We have released many new layouts via Max in addition to nearly 50 new videos in the past year on our YouTube channel showing how to design all sorts of different layouts.
Cheers!
How do I install the demo layout for “church”, I can’t find the instructions anywhere in my downloads.
Nevermind I found it.
Hi, Can you pls update the below bulk extension in the update package? Essential Grid plugin <= 3.1.2.2 – Multiple Authenticated Broken Access Control vulnerability
Hi this is urgent where is the zip file for the plugin? It’s NOT in the downloads at all and if I try to zip up the files and install in wp site, it’s failing every time ugh. Please update your files thanks.
Hi There,
The zip file is in the all files download as it has always been. Please follow these instructions if you are having trouble finding the file to download.
Cheers!
ok thanks
Hi, It is safe / compatible to upgrade to WooCommerce 9.2.3 with the X theme v10.5.7?
Hi There,
We keep X compatible with the latest versions of WooCommerce, so you should be good to go. If you run into any issues, a member of the team will be happy to help in our support forum. It looks like your support has expired, however you can renew with one of these options.
Cheers!
thank you for your support!
Most welcome!
Leider dauern Antworten über das Support Forum recht lange, dass ist nicht so schön.
Hi There,
We do not see any support requests on your account, but if you need anything feel free to create a topic, and a member of the team will be happy to assist. This article explains how everything works in the support forum including response times.
Cheers!
Hi There,
They have already replied. It looks like you originally withdrew the thread then added it back. If you need anything further, please follow up to that thread.
Cheers!
Presales question – Can i use this plugin in unlimited websites if i buy Extended License?
1. For example if i have 5 clients, i can install the plugin and active the license and build a different website for each one of my clients?
2. Once build the site can i download the as WordPress theme and upload in www.yourwebsite cPanel account if i buy Extended License?
Hi There,
No, the Extended License sold through Envato does not allow for multiple use. So if you had 5 client sites you would need to purchase 5 single licenses. If you purchase Pro through our site, we do offer an unlimited license.
In addition to the features included in X, you will also get access to Cornerstone’s Header Builder, Footer Builder, Layout Builder, Grid Editor, and more. This article explains the difference between X and Pro.
Cheers!
hi how can I update the plugin?
Can anyone suggest why I might get the following error when trying to install this theme:
‘Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.’
It is the downloaded ZIP file, why would style.css be missing?
Scrap that, found I needed install only download
Hi, I don’t quite understand the licensing options, by “one end product”, do you mean the license is for 1 website only? I had a website which splits up into multiple Wordpress sites, does that mean I need multiple licenses for each WordPress site? Also, Does ThemeCo offers trial license so I can test if it works with my site?
Hi There,
We replied to your email. Feel free to follow up there if you have any further questions.
Cheers!
I have 5 licenses I can’t manage. It won’t send a password reset to the email I used to get to the account dashboard to manage the licenses. The username says its in use and all my product codes are registered so I can’t do anything.
“Automatic Updates” are not very automatic. You have to know there is a new version available and go to your updates tab for each and every site, and/or check there regularly to see if there is one. If you are using installatron, softaculous, WPMUdev’s Automate, or any other means for out of date alerts or to keep your plugins up to date – none of these will recognize that there are updates available.
I have several sites where I do not see that there is an update available unless I happen to be in there do do something else.
New updates will show up in your WP dashboard if the site is properly validated. It sounds like there is a conflict with something else you are running or modifications made to your installs.
It shows up when I go to Daashboard>updates. It is just inconvenient that it only shows up there. For all other plugins and themes, those are all recognized by installatron, softaculous, WPMUdev, and other external updating/monitoring systems.
I can have those other themes and plugins auto update, or at least see when they need an update from my panels. I have about 60 sites I can manage at least somewhat remotely – but these 10 with X or Pro, I have to log in to them just to see if an updates are available, then I have to log into each one and update the theme, cornerstone, and related plugins.
It is just a bit bothersome since I’ve always set sites to auto backup, auto update, then email me if there is an issue or outage.
Please explain further, you say the following below, ”...however you continue to have access to Forum Access Support and Online Documentation Support”, but I am unable to post in the forums anymore. Is posting in the community forums now blocked unless you have a support subscription?
I’m just trying to get to the bottom of this. I have a bug issue with Essential Grid that may need your attention or EG developer’s attention and I can not find a way communicate that issue anymore.
Thank you.
THEMECO Author 3 months ago FlagHi There,
There are three types of support. 1. Forum Access Support – Access to our online forums. 2. Online Documentation Support – Access to our online docs and tutorials and 3. Direct Support – One on one help with product questions.
ThemeForest requires Direct Support to be extended after 6 months, however you continue to have access to Forum Access Support and Online Documentation Support.
For a full list of the different support options including renewal options, please check out this article.
Cheers!
Hi There,
Support is included for 6 months per the rules at ThemeForest, and you can renew support with one of these options.
Cheers!
Thank you for your quick answer! But you did not answer the main question! IS community forums part of paid support now? It is very confusing what you have written 3 months ago, as it says that community forums are not Direct support, thus subscription. Thank you.
Yes, direct support which is provided in our forums and is included for 6 months. You need to renew support for access to post support topics in our forums, or you can subscribe to one of our other support tiers (all explained in the article above so please read in its entirety).
Hi there,
Are you going to update the version of the Convert Plus plugin that comes packaged with the theme?
Wordfence is reporting that the current version that’s packaged with the theme (3.5.25) has a critical vulnerability: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/convertplug/convertplug-3525-authenticated-contributor-php-object-injection
Thanks.
Hi There,
We have already updated this, and you can see the latest supported versions on our version compatibility doc. If your license is properly validated, you will have the option to update to the latest supported version.
Cheers!
