8596 comments found.
Hello, I have two quick questions before purchasing your theme:
Does the theme support breadcrumbs? Is it SEO optimized and compatible with SEO plugins? Thanks for your help!
Hi pintati! Yes, Uncode has breadcrumbs. Perhaps in our demo, they are now only visible on a few single product pages by design choice, but we confirm that it is an option, ex: https://undsgn.d.pr/i/rwD732
Yes, you can use the most popular SEO plugins like Yoast or Rank Math! Let us know if you need more info!
Is Uncode ADA Compliant, or does it have plans to be, or is it constantly progressing towards more accessibility?
Hello! Regarding the ADA, we haven’t actively promoted it as a feature of our theme, for similar reasons to those mentioned here below regarding the WCAG compliance.
As for the WCAG, the deadline is June 2025, and it’s something mandatory only for certain types of websites, specifically those with a particular annual turnover. In short, it is not something that affects every site. We’ve decided to take a “wait and see” approach, as it’s likely that there will be plugins available by then that can automate most of the compliance process.
Given these circumstances, we’re currently not emphasizing ADA compliance as a built-in feature of our theme either. However, we’re keeping an eye on developments and will ensure to adapt accordingly as we get closer to the deadline.
Let me know if you need further clarification!
Hello. I ran into a problem with youtube embeds.
I tried to update my media gallery with new youtube links and when I add the media poster the embedded player doesn’t open and it shows an error (without the media poster the embed works).
The older youtube embeds still open with no problem.
Here’s the website: www.headintheclouds.cz
You can see the problem in the media gallery Our Work with the fourth video – Tomas Klus – Dobrodruzce
Thank you!
Hello givinar!
It seems I might be missing something, but on our end, we can see the fourth video working without any issues, and there are no errors in the console: https://undsgn.d.pr/v/CAqQjD. Have there been any changes made since you submitted this ticket? Best 
Hello. Thank you for checking, but it still doesn’t work in none of the browsers or devices I tried 
In your screencapture you hover over the video and the thumbnail plays, it does the same on my devices, but did you try clicking on the fourth video and opening the link?
Thank you
Apologies for the misunderstanding. It seems that the issue isn’t related to the poster but rather to the video URL itself. When I checked the code, I noticed the following URL: https://www.youtube.com/embed/?si=HsAD77Qz5OHE7wrL, which doesn’t actually point to any working video. Can you confirm this? It’s possible that the wrong video URL was copied. Could you please provide the correct YouTube page URL from which the video is taken?
Ok! Problem solved! I was copying the youtube url from the youtube app on ipad and it wasn’t working.
When I opened the same video in the safari browser, the youtube url was suddenly different and it works now!
Thank you
You’re welcome, all the best
Hi, i’ve been a customer of this theme for years and its by far the most versatile wordpress theme out there. I really love the video autoplay feature you employed on the portfolio video shots page for example and have been trying it with my website. Unfortunately all of these vimeo videos are taking so long to load compared to Youtube videos. I prefer the cleaner look of the vimeo as I can’t hide the youtube branding. Is there a way to make the page load faster? For instance lazy loading or loading a thumbnail / poster image before the autoplay video loads?? Thank you.
Hi Romashka88! Sorry but as you denote by seeing the difference between Vimeo and YouTube uploads this is something that does not happen in the theme. When you do an embed, only an iframe is hooked, which is built directly by the service provider, and the loading time is only required for the transfer of data from the Vimeo servers. The only ones you can have control over, if you have a good server, are the self-hosted videos.
Will the page load faster if I go for the autoplay on hover function or will the load speed be similar? Is there any way to remove the youtube branding when loading?
Hi Romashka88! This only depends on your server… it’s the time required by your server to serve the video, there are no other things involved. In this case note that you can also apply a Loop Poster short video: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos
No you cannot hide the YouTube brand, this is impossible in Uncode, in any other themes and even on simple HTML page, they don’t permit this… by the way, brand recognition is what they ask for the free service offered.
The loop videos i am using are short and small file sizes but vimeo is just painfully slow. So there is no way to have a poster image load first and then the video will play on hover? Will this make the page at least load quickly instead of it loading when the vimeo videos load?
Hi Romashka88! Yes, I think it will be faster, try to start with a few videos, of course, if you have dozens of videos on the same page, you must also have a good server, because as already mentioned it is only a download thing. If you have a slow server it will be slow. All directions are on the page linked above ‘Autoplay with Loop Poster (Media Gallery example)’.
Hi, before I buy the theme license I would like to know, would this key be useful for local environment, pre-production and production, or would I need 3 licenses?
These environments would be under different domains.
Thank you very much in advance!
Hi andresdelmoral! Yes this is permitted, if you have problems registering on the pre-production, you just need to contact us: https://themeforest.net/user/undsgn
I cannot register my license. I have two licenses and I had to redo one of them but when I enter the purchase code, it says I’ve used up all my licenses. Please help.
Hi cloud611support! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I’m having problems updating my Uncode template and plugins. The license was active but they asked me to reinstall it in order to update the template, that’s when the following message appears: According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure.
Can you help me please? Thanks
Hi ivanirisarri! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi claudianass-bauer! Please five a check to this article, it seems that you have an old version of Uncode and that you are still using the old Adaptive Images, while the Dynamic Srcset is a better solution: https://support.undsgn.com/hc/en-us/articles/14791390760989-Blurry-images-after-update-to-WordPress-6-4
Perfect! Thanks for your support!
Hi claudianass-bauer and thank you for the confirmation!
Hi I have found an error using query monitor, when I’m on the edit product page I see this: Undefined array key “description”
wp-content/plugins/uncode-js_composer/include/autoload/class-vc-settings-presets.php:395 Vc_Settings_Preset::addVcPresetsToShortcodes() wp-content/plugins/uncode-js_composer/include/autoload/vc-settings-presets.php:251 vc_add_new_elements_to_box() wp-includes/class-wp-hook.php:324 apply_filters(‘vc_add_new_elements_to_box’) wp-content/plugins/uncode-js_composer/include/classes/editors/popups/class-vc-add-element-box.php:80 Vc_Add_Element_Box->shortcodes() wp-content/plugins/uncode-js_composer/include/classes/editors/popups/class-vc-add-element-box.php:94 Vc_Add_Element_Box->getControls() wp-content/plugins/uncode-js_composer/include/templates/editors/popups/vc_ui-panel-add-element.tpl.php:35 vc_include_template() wp-content/plugins/uncode-js_composer/include/classes/editors/popups/class-vc-add-element-box.php:127 Vc_Add_Element_Box->render() wp-content/plugins/uncode-js_composer/include/templates/editors/partials/footer.tpl.php:11 vc_include_template() wp-content/plugins/uncode-js_composer/include/templates/editors/partials/backend_editor_footer.tpl.php:10 vc_include_template() wp-content/plugins/uncode-js_composer/include/classes/editors/class-vc-backend-editor.php:160 Vc_Backend_Editor->renderEditorFooter() wp-includes/class-wp-hook.php:324 do_action(‘admin_footer’) wp-admin/admin-footer.php:78
Hi supermex! As before exactly, if we are unable to replicate the problem there is little we can help you with from here. I think by now we have explained in every way that we can help with possible issues that are replicable across multiple installations or at least just our own. Please open a ticket, enter all your logins and with that permission to deactivate all possible extra plugins and all possible customisations, this is necessary for full debugging.
Hey – amazing theme! just a simple question, how do I change the text color of the buttons? including the CTA button? Is there a css code for it?
Hi dkx119 and thank you for appreciating Uncode!
This can be done but we need to see your configuration, could you share the link to your site?
Otherwise, if you prefer private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
hi Uncode team – is it possible to trial the theme for free and limited period of time? thanks Zebedee.
Hi zebedee! We are sorry but this is not an option on Envato, not for Uncode, not for any other themes. In the case, you can buy it, and after the first days, if it doesn’t suit your needs you can ask for a refund.
Hi there, Looks like there is a bug on the WP Bakery Page Builder on Safari browser. The whole editor is aligned in the sidebar (and there is no way to get it back in the main area). It happens on multiple website. Updating WP, the plugins and themes seems to not help.
Hi totaldesign2! This is not an issue of Uncode or an issue of WPBakery, this is a glitch of WordPress itself with the new version of Safari: https://wordpress.org/support/topic/safari-18-0-breaking-classic-editor
Hi, on this site https://www.prolococornatedadda.it/ I use the Posts block with Grid layout.
As you can see the images are very blurry, because the block chooses a very small format of the featured image.
Yet in the Post Elements > Media section I chose the Original format.
How to solve?
Hi MarcoPanichiCom! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
Dear undsgn, I am using uncode’s Portfolio Agency theme and I have 2 issues: 1. is there a way to add/hide icons on the share element of the theme? 2. I am using the secondary feature image that gives a nice effect on mouse-over on pictures on desktops, but I want to remove that on mobiles (as you need to double tap). Is there a way of doing this? Many thanks!
Hi fluerasa! It’s not possible to add new icons to the share element since every social has its own rules for sharing, if you are using the dynamic custom layouts build, you can replace this with a dedicated plugin. If you need to hide some socials, you can use this code: https://support.undsgn.com/hc/en-us/articles/115000724289-Hide-date-category-author-and-selective-social-icons-in-a-blog-post
In the Posts module settings, there is a tab “Mobile” with the double tap settings, please give it a check to these options, ex: https://undsgn.d.pr/i/h2CQVG
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Thank you for your help! I have managed to hide some social icons and the mouse-over in mobile is also solved.
Hi fluerasa and thank you for the confirmation!
Hi,
I don’t believe this is support, but merely a question about the product.
Is there a possibility to customise how the “Protected” pages look? (i.e when a Post or Page is protected and you need to enter the password for access for that page or post).
If so, how is it done? It’s not clear in the Theme Options or any of your documentation.
Looking forward to hearing from you.
Hi vinnysingh! No this is a WordPress default template, so you can use custom CSS, or we have no idea if there are hooks or even dedicated plugins. In any case, this page is native to WordPress, so you can most likely find information online to customise or modify it to your needs.
I’m having an issue with my client website : https://pepinieredeslattes.fr/boutique/ We are in the testing phase of order validation, and every time when clicking on “Place Order,” the button loads via AJAX, but nothing happens for several minutes before a WP/Woocommerce message appears, indicating a problem with the order. Sometimes, it even results in a 500 error.
In the Woocommerce database, the order is recorded correctly, but on the frontend, it bugs out and no order confirmation message is displayed to the customer.
I have tried deactivating all the plugins, switched to the default theme, but the issue remains the same… I also tried a new htaccess file, read the Wordpress logs, but nothing shows up.
I also have a similar issue when changing the status of an order to “Cancelled,” as it takes a long time to load before throwing a 500 error. However, when I go back to the admin panel, the order is correctly marked as “Cancelled.”
Could you help me with this issue, please? Thank you in advance.
Hi PepperOnly! From here we an only see that you have a JavaScript error related to a custom code, anyway, we don’t think this is the issue: https://undsgn.d.pr/i/wUjyAZ
500 Error is by Google definition a server error, but it’s not something we can debug from here without complete server logins. If you have an odd issue with the checkout, and no other users are reporting something similar this is something that our developers need to check in detail. Also, correct me if I am wrong, but I don’t think this error was present when you created the site, so this assumes that something has changed at server/setup level. Please open a ticket, insert all your logins, also FTP and grant permission to disable possible extra plugins and customisations for the time needed for debugging: https://support.undsgn.com/hc
I need help refreshing the product as I bought the item in 2021 and installed it then deleted it and now the purchase code is indicating that I’m using the product in more than one place even though I’m not using it at all please give me new purchase code or reset the current one
Hi fah_leo! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I need help with uploading demo contents. It’s not working anymore! Most of the page are blank and showing “Nothing found”.
Hi Matbc! We are sorry but from here it’s basically impossible to help without a check to your website or accessing the installation. If you say that it no longer works now I would say that your server has changed settings or there is something strange. After all, it seems to have worked before and a theme certainly does not break on its own. Do you have the pages in the admin? Maybe you inserted them in the WordPress Trash?
Yes I did put all the demo pages, content blocks and posts that I didn’t need it in the WP trash. I realized that maybe I made a mistake so I restored them all…
Hi Matbc and thank you for the confirmation! So are you OK with this?
No same problem I have deleted the cache, nothing…
If you remove a page from Trash, does this page not become visible?
Yes but the posts and the portfolios are missing inside the pages. It says “nothing found”. The same happen when I start a new page and I add a blog wireframe, it says “nothing found”. See here
https://costasf.com/blog-culture https://costasf.com/works/portfolio-ajaxDo you have blog posts or portfolio items on this installation? We got the impression that you deleted or trashed the blog articles or the portfolio projects… so nothing was found.
Problem solved, the blog articles and portfolio were in draft mode. They are fine now. Thank you for your help and time
Thank you for the confirmation! 
Hello,
I can’t submit a ticket in the support area, it gives me the error “Not found”. I can’t register the theme i just purchased. I tried in different domains, so i guess the error is on the theme.
Thank you
Hi zedilucena! It’s pretty odd you cannot log in to our Help Center, at the moment we don’t have other similar reports from other users. Can you please try in Incognito Mode or better with another browser?
Please send a private message using the form you find on this page, include your Purchase Code, the URL you need to register and the exact error message you have: https://themeforest.net/user/undsgn
Hi, the theme keeps registering new image sizes and causes server issues – the website gets down.
I have disabled these features from the settings but there are still images like this -uai-1800×1012.webp
Can you please help me with this?
Hi b_things! It is normal for a modern WordPress installation to create responsive image crops, the whole Srcset system of modern browsers works like this. These images can also be created when you request a crop, if for instance, you set a different ratio in the settings than the original. In any case, you have something that weighs down your server and above all creates webp.
We advise all users to use the Dynamic Srcset settings and nobody has any problems. If this were an Uncode issue here you would read hundreds of similar messages but this is not the case.
Anyway, if you need support is offered in our Help Center, where we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution. It’s not possible to help more from here (and above all you must have the badge confirming the purchase of the theme): https://support.undsgn.com/hc
Hello, thanks for replying. I am using the latest version of the theme. The issue is that I have DISABLED this option and the thumbnails are still being generated. I understand this is not a generic issue, but as you may know, site-specific issues are often the case. I have the theme purchase code, however I don’t have the email/ username since it was purchased and installed by a previous developer who is no longer in business. I would appreciate your assistance, thank you!
Hi b_things! As told even if you disable this option some images are generated if you ask the theme from cropped ratios. Unfortunately, if you think it is an issue, there are no other reports, which is why you have to open a ticket so that the developers can see the problem in detail.
As I told you, these options are disabled and I’m still having these issues. I have temporary disabled the regenerate_srcset_async filter manually and still have this images generating new variations dynamically. Is it possible to check this without the username? I have the purchase key and the theme is activated.
This causes missing images and my website gets down. So it’s quite urgent.
Hi b_things! As already told, if you have an odd issue that no other users are reporting you need to open a ticket. Just contact Envato and retrieve your data. There is nothing we can do from there, these are Envato’s rules for support. Unfortunately, there are also pirated versions of popular themes sold with a license attached (we are not saying this is the case, but that is why there are these constraints, we think you can understand).
