8625 comments found.
In the Posts module, the category list is displayed in the reverse order to the custom order I’ve specified in the recommended “Category Order and Taxonomy Terms Order” plugin settings. This custom order is respected by the Info Box module.
Further, installing “Custom Posts Order” flawlessly changes the order of Portfolio items, but using a Posts module for previous/next navigation (on the footer, for example) does not wrap around/loop back between the last and first entries (the Next thumbnail/title on the last post does not show the first post, it shows the last post again).
Hi ramio! Please note that the Posts module has its own option for ordering elements called ‘Order By’.
Unfortunately, we are unable to replicate the second problem you mention, and we have no other users with similar reports. For this you probably need to open a ticke so the developers can look at the details of your setup.
Hi undsgn, just to clarify, this is for a single item, with a single post, with the portfolio entry’s categories listed under its title. Not multiple posts. For category lists in a single post thumbnail/preview 
Please see the portfolio items on the home page of https://reyamio.com/ . The categories appear in the correct order because I used “direction: rtl” to reverse the order, but this isn’t an ideal solution especially when a line break occurs.
I was trying to fix this in elements.php but my skills fell short.
Hi ramio! Can you provide more details? Unfortunately, we don’t quite understand the issue. Initially, you mentioned navigation problems with the latest post. Could you explain the problem more clearly by sending the URL and highlighting it? Then, you said you used “direction: rtl” to reverse the order, but that it doesn’t work properly. Where exactly? In which element? Finally, We are afraid the “Custom Posts Order” plugin is not compatible with the navigation. In any case, why do you need that plugin? What are you trying to achieve? If you disable the plugin, does the rest work correctly, aside from the order?
Hi uncode, please forget about the Custom Posts Order plugin for now. That is a secondary issue.
The issue is that category list order on a Post thumbnail text overlay is backwards, regardless of whether plugins are activated or not. For example, “video, social media, website”
On an info box, the order is correct. For example, “website, social media, video”
This is an internal issue with the theme.
Please refer to: https://imgur.com/a/mPDzlYcHi Ramio! Yes, we confirm the order issue. Please update the file in uncode-core/includes/vc_extend/modules/uncode-index/extend.php with this code: https://pastebin.com/raw/F3BeZuGV
… and add this code in functions.php of your Chlid Theme: https://pastebin.com/raw/heF2cYsY
Thank you undsgn! Amazing response and great solution!
Hi Ramio and thank you for the confirmation!
Hi there,
I´ve a licence and in my files is assigned to a particular project.
But when I try to update it says me is used in another website: could be it possible that I used it on the development site?
Is there any site where I can look up to which website is assigned each of my licences?
Can you help me please?
Hi Udumbara! Next to the error message, there should be a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it yet, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hey, I’m struggling with an SVG where it doesn’t scale when I change the width of the container it is. I have tried changing the row settings and column settings and it does change the width but the SVG stays at the same width, it just cuts it off. Not sure where I am going wrong
Hello! It would be helpful to see the page where this SVG is located to better check, as SVGs usually have a fixed width set inline, and you may need custom CSS to force it.
Let me remind you that if you need support, it’s offered through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and provide the necessary assistance (make sure to include the website login details and the License Code you need to register): https://support.undsgn.com/hc
I bought the uncode theme last week and entered the purchase code, but there is a problem that I can’t recognize it. Please tell me the solution! https://morekindness.mycafe24.com/purchase_code_problem.jpg
Hi morekindness! Without a check to your website, we cannot tell you what the possible problem is if you have an odd technical issue. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (please include the website logins and the License Code you need to register): https://support.undsgn.com/hc
Hello! I have to deregister a license from a page to rebuild it in another domain, how can I make it?
Hi kreatmedia! Please send a private message using the form you find on this page, include your Purchase Code and the new URL you need to register: https://themeforest.net/user/undsgn
Hi Uncode Love your product. Although I got a huge problem, witch is probberly an easy fix – but it causes a lot of trouble for me. Almost every time I visit my website, all-or most of my photos are blurred. The reason is always some plugin, or Uncode Core that needs to update. The problem is, that It happens almost every week. I dont have time to update my website every day. Auto-update on plugins does not seem to do the trick. So how do I fix this problem? I guess I somehow needs to turn off all auto-updates for both Uncode Core, all plug-in’s and Wordpress itself? Do you agree? If so, can you point me in the right directions. Best regards Martin
Hi Madebyries! We are sorry, but we really have a hard time understanding this problem, also because if it were an Uncode issue, you would read thousands of similar comments here. The only one we can think of relating to the blurred images and the need to update is one, but this problem happened once for a WordPress update, once the theme was updated the problem certainly does not recur every week: https://support.undsgn.com/hc/en-us/articles/14791390760989-Blurry-images-after-update-to-WordPress-6-4
Hello, I am trying to move my license to a new domain name. I no longer have support for the theme so I cannot submit a ticket. Where can I free up my two licenses?
Hi cudedesign! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I bought the uncode theme last week and entered the purchase code, but there is a problem that I can’t recognize it. Please tell me the solution! https://morekindness.mycafe24.com/purchase_code_problem.jpg
Hi hongmario! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
PS. Please use the same account that bought the theme when asking for support. The “hongmario” doesn’t buy Uncode.
I bought the UNCODE theme with my customer ID (ITEM CODE) on November 17th, but ITEM CODE was not recognized, so I exchanged e-mails with ENVATO HELP (market@help.envato.com) for about two weeks, but it has not been resolved. It really annoys me. Is your theme fake? Shouldn’t we provide another item purchase code if the paid theme doesn’t work? I want a quick solution.
We have already answered this message above, there is no need to duplicate requests.
Please unlock my purchase code. I detached from previous domain. I need to use and verify for a new domain.
Hi valeriof! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I have two quick questions before purchasing your theme:
Does the theme support breadcrumbs? Is it SEO optimized and compatible with SEO plugins? Thanks for your help!
Hi pintati! Yes, Uncode has breadcrumbs. Perhaps in our demo, they are now only visible on a few single product pages by design choice, but we confirm that it is an option, ex: https://undsgn.d.pr/i/rwD732
Yes, you can use the most popular SEO plugins like Yoast or Rank Math! Let us know if you need more info!
Is Uncode ADA Compliant, or does it have plans to be, or is it constantly progressing towards more accessibility?
Hello! Regarding the ADA, we haven’t actively promoted it as a feature of our theme, for similar reasons to those mentioned here below regarding the WCAG compliance.
As for the WCAG, the deadline is June 2025, and it’s something mandatory only for certain types of websites, specifically those with a particular annual turnover. In short, it is not something that affects every site. We’ve decided to take a “wait and see” approach, as it’s likely that there will be plugins available by then that can automate most of the compliance process.
Given these circumstances, we’re currently not emphasizing ADA compliance as a built-in feature of our theme either. However, we’re keeping an eye on developments and will ensure to adapt accordingly as we get closer to the deadline.
Let me know if you need further clarification!
Hello. I ran into a problem with youtube embeds.
I tried to update my media gallery with new youtube links and when I add the media poster the embedded player doesn’t open and it shows an error (without the media poster the embed works).
The older youtube embeds still open with no problem.
Here’s the website: www.headintheclouds.cz
You can see the problem in the media gallery Our Work with the fourth video – Tomas Klus – Dobrodruzce
Thank you!
Hello givinar!
It seems I might be missing something, but on our end, we can see the fourth video working without any issues, and there are no errors in the console: https://undsgn.d.pr/v/CAqQjD. Have there been any changes made since you submitted this ticket? Best
Hello. Thank you for checking, but it still doesn’t work in none of the browsers or devices I tried 
In your screencapture you hover over the video and the thumbnail plays, it does the same on my devices, but did you try clicking on the fourth video and opening the link?
Thank you
Apologies for the misunderstanding. It seems that the issue isn’t related to the poster but rather to the video URL itself. When I checked the code, I noticed the following URL: https://www.youtube.com/embed/?si=HsAD77Qz5OHE7wrL, which doesn’t actually point to any working video. Can you confirm this? It’s possible that the wrong video URL was copied. Could you please provide the correct YouTube page URL from which the video is taken?
Ok! Problem solved! I was copying the youtube url from the youtube app on ipad and it wasn’t working.
When I opened the same video in the safari browser, the youtube url was suddenly different and it works now!
Thank you
You’re welcome, all the best
Hi, i’ve been a customer of this theme for years and its by far the most versatile wordpress theme out there. I really love the video autoplay feature you employed on the portfolio video shots page for example and have been trying it with my website. Unfortunately all of these vimeo videos are taking so long to load compared to Youtube videos. I prefer the cleaner look of the vimeo as I can’t hide the youtube branding. Is there a way to make the page load faster? For instance lazy loading or loading a thumbnail / poster image before the autoplay video loads?? Thank you.
Hi Romashka88! Sorry but as you denote by seeing the difference between Vimeo and YouTube uploads this is something that does not happen in the theme. When you do an embed, only an iframe is hooked, which is built directly by the service provider, and the loading time is only required for the transfer of data from the Vimeo servers. The only ones you can have control over, if you have a good server, are the self-hosted videos.
Will the page load faster if I go for the autoplay on hover function or will the load speed be similar? Is there any way to remove the youtube branding when loading?
Hi Romashka88! This only depends on your server… it’s the time required by your server to serve the video, there are no other things involved. In this case note that you can also apply a Loop Poster short video: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos
No you cannot hide the YouTube brand, this is impossible in Uncode, in any other themes and even on simple HTML page, they don’t permit this… by the way, brand recognition is what they ask for the free service offered.
The loop videos i am using are short and small file sizes but vimeo is just painfully slow. So there is no way to have a poster image load first and then the video will play on hover? Will this make the page at least load quickly instead of it loading when the vimeo videos load?
Hi Romashka88! Yes, I think it will be faster, try to start with a few videos, of course, if you have dozens of videos on the same page, you must also have a good server, because as already mentioned it is only a download thing. If you have a slow server it will be slow. All directions are on the page linked above ‘Autoplay with Loop Poster (Media Gallery example)’.
Hi, before I buy the theme license I would like to know, would this key be useful for local environment, pre-production and production, or would I need 3 licenses?
These environments would be under different domains.
Thank you very much in advance!
Hi andresdelmoral! Yes this is permitted, if you have problems registering on the pre-production, you just need to contact us: https://themeforest.net/user/undsgn
I cannot register my license. I have two licenses and I had to redo one of them but when I enter the purchase code, it says I’ve used up all my licenses. Please help.
Hi cloud611support! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I’m having problems updating my Uncode template and plugins. The license was active but they asked me to reinstall it in order to update the template, that’s when the following message appears: According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure.
Can you help me please? Thanks
Hi ivanirisarri! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi claudianass-bauer! Please five a check to this article, it seems that you have an old version of Uncode and that you are still using the old Adaptive Images, while the Dynamic Srcset is a better solution: https://support.undsgn.com/hc/en-us/articles/14791390760989-Blurry-images-after-update-to-WordPress-6-4
Perfect! Thanks for your support!
Hi claudianass-bauer and thank you for the confirmation!
Hi I have found an error using query monitor, when I’m on the edit product page I see this: Undefined array key “description”
wp-content/plugins/uncode-js_composer/include/autoload/class-vc-settings-presets.php:395 Vc_Settings_Preset::addVcPresetsToShortcodes() wp-content/plugins/uncode-js_composer/include/autoload/vc-settings-presets.php:251 vc_add_new_elements_to_box() wp-includes/class-wp-hook.php:324 apply_filters(‘vc_add_new_elements_to_box’) wp-content/plugins/uncode-js_composer/include/classes/editors/popups/class-vc-add-element-box.php:80 Vc_Add_Element_Box->shortcodes() wp-content/plugins/uncode-js_composer/include/classes/editors/popups/class-vc-add-element-box.php:94 Vc_Add_Element_Box->getControls() wp-content/plugins/uncode-js_composer/include/templates/editors/popups/vc_ui-panel-add-element.tpl.php:35 vc_include_template() wp-content/plugins/uncode-js_composer/include/classes/editors/popups/class-vc-add-element-box.php:127 Vc_Add_Element_Box->render() wp-content/plugins/uncode-js_composer/include/templates/editors/partials/footer.tpl.php:11 vc_include_template() wp-content/plugins/uncode-js_composer/include/templates/editors/partials/backend_editor_footer.tpl.php:10 vc_include_template() wp-content/plugins/uncode-js_composer/include/classes/editors/class-vc-backend-editor.php:160 Vc_Backend_Editor->renderEditorFooter() wp-includes/class-wp-hook.php:324 do_action(‘admin_footer’) wp-admin/admin-footer.php:78
Hi supermex! As before exactly, if we are unable to replicate the problem there is little we can help you with from here. I think by now we have explained in every way that we can help with possible issues that are replicable across multiple installations or at least just our own. Please open a ticket, enter all your logins and with that permission to deactivate all possible extra plugins and all possible customisations, this is necessary for full debugging.
Hey – amazing theme! just a simple question, how do I change the text color of the buttons? including the CTA button? Is there a css code for it?
Hi dkx119 and thank you for appreciating Uncode!
This can be done but we need to see your configuration, could you share the link to your site?
Otherwise, if you prefer private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
hi Uncode team – is it possible to trial the theme for free and limited period of time? thanks Zebedee.
Hi zebedee! We are sorry but this is not an option on Envato, not for Uncode, not for any other themes. In the case, you can buy it, and after the first days, if it doesn’t suit your needs you can ask for a refund.
