8597 comments found.
Hey guys, is it possible to fade the carousel/marquee sliders on the sides?
Hi! Not sure what you mean? Do you refer to “blurred” margins of the Marquee?
Unfortunately can’t attach images here to explain, but check for example the logo slider on webflow website, the fade away to the edges of the frame, gradient mask sort of thing
Update to the latest version is a one of the new options of the Posts or Media Gallery with Marquee layout: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
Perfect, got it now, appreciate implementing the feature right a day before I needed it haha thanks guys loving your product for many years!
Thank you for the confirmation! 
Dynamic Text Block “Get The Content” not working on Single Post Content Block! The Text is not being displayed on single posts where the template is being built via Content Block and the dynamic text field. Happens on two different websites, both up to date, running latest WP (6.6.2) and Uncode version (2.9.1.2). I´m running several older Uncode versions I’m afraid of updating now. Is this a known issue? Could you check this please? Thank you!
Hi! Yes, we confirm the issue. Our developers are working on it and we will let you know asap!
/wp-content/themes/uncode/vc_templates/vc_column_text.php
Works! Thank you for your quick response!
Thank you for the confirmation!
PS: We’ll publish a minor update next week.
Dear admin, I faced a social media tags error months ago since now. It is written: “We found 2 og:title in your content.” and “We found 2 og:description in your content.”.
“You should not use more than one og:title in your post content to avoid conflicts when sharing on social networks. Facebook will take the last og:title tag from your source code. Below, the list:”
Can you help me to check where the problem comes from? My site is streetjersey.id and I use SEOPress Pro plugin.
Hi hendroirawan! What happens if you disable this plugin? Anyway, it seems that this is a possible error of the tool since on your page there is only one:title” reference, please check this screencast: https://undsgn.d.pr/v/RVLbxe
If I disable/uninstall SEOPress, my SEO setting will be reset, and need to start from 0 again. The error always happens when I edit Products from the backend and frontend editor.
As you can see on https://www.streetjersey.id/shop/
Hi hendroirawan! Same as before in your code there is not a double reference, og:title and description are only listed one. I don’t think you will lose the settings if you disable the SEO plugin for a test.
And what to do after I disable the SEOPress plugin? Could anything happen?
Hi hendroirawan! Deactivating all possible extra plugins is the first step when it comes to debugging, anyway as already demonstrated in your page code there are no duplicated references to the title and description.
Hi there, I just reverted to a previous version of a content block and no longer have the WPBakery page builder enabled – how do I get it back? Thanks in advance
Hi sbarkley_! It’s a bit odd that just a content switch disabled the Page Builder. Please check if the Page Builder is enabled in the Role Editor: https://support.undsgn.com/hc/en-us/articles/214000625-WordPress-Installation#&gid=1&pid=3
Sorry it had only reverted to classic mode and was fixed by toggling back to backend editor, thanks for your speedy reply though!
Thank you for the confirmation! 
I bought the UNCODE theme with my customer ID (ITEM CODE) on November 17th, but ITEM CODE was not recognized, so I exchanged e-mails with ENVATO HELP (market@help.envato.com) for about two weeks, but it has not been resolved. It really annoys me. Is your theme fake? Shouldn’t we provide another item purchase code if the paid theme doesn’t work? I want a quick solution.
Hi hongmario! We are not responsible for what happens with your email or code, as we cannot intervene in any issues that occur on the Envato platform. As for your concern about the theme being a ‘fake,’ it’s unlikely that one of Envato’s top-selling themes would have this issue; if it did, you’d see thousands of similar complaints, which does not appear to be the case. Technical issues can sometimes prevent registration because the process requires establishing a connection between your server and Envato’s servers. In such cases, specific error messages are typically provided. To investigate further, please contact us from the email associated with your product purchase. We currently have no record of a purchase under your ‘hongmario’ account for Uncode.
can we have in perfomance delivery google fonts localy? just asking, if not what plugin can do it without breaking uncode theme?
Hi gantonr! Not sure what you mean but Self-Hosted Google fonts it’s the suggested solution when it comes to Google Fonts: https://support.undsgn.com/hc/en-us/articles/360000840849-Self-hosted-Google-Fonts
i mean why not make it automatic with checkbox instead of us doing it manually something like plugin wordpress. org/plugins/easyfonts/ do.
Hi gantonr! Automatic with a checkbox? Actually, we are not sure what you mean. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
I purchased uncode theme a few years ago. I have been using it on a domain. However I am no longer using that domain. I would like to deactivate uncode on that domain and use it on another domain. This would mean my Uncode license would be active on the new domain and not on any other domain. How can I achieve this? Do I have to buy another license and yet I would be using it on just one domain not two or more?
The question I am basically asking is that if I have migrated my website to another domain, do I have to buy a new license or there is another option to transfer the license to another domain just like with other premium themes?
Hi interactiveug! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I updated uncode to latest and now everytime I open page to edit i got pop up window about What’s new in wpbakery and in Frontend editor I can`t even close it and can`t edit page at all? i have tried to make sure that everything is upto date but it still persists.
What could be the issue please ?
Hi samuelsulai2015! Please be sure to have the latest version of Uncode, and to have cleared your browser cache. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
Yes i have the latest version. would you need any screenshot?
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
I updated uncode to latest and now everytime I open page to edit i got pop up window about What’s new in wpbakery and in Frontend editor I can`t even close it and can`t edit page at all? What is this?
Hi gantonr! Please be sure to have the latest version of Uncode, and to have cleared your browser cache.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc
its gone, seems like updating uncode core did the trick. thnx guys.
Thank you for the confirmation!
Hi, I dont’ understand what I am doing wrong, I’ve imported a layout but the animations of the text and images are not so smooth like in your page. It works but is not the same. Here is a video to see what I am talking about : https://go.screenpal.com/watch/cZ6Z2ynciQm
It shouldn’t work like in the example ?
Hi ionut_a_antochi! Probably you need to activate the SmoohtScroll option: https://support.undsgn.com/hc/en-us/articles/21027058639133-SmoothScroll
Briliant. Thank you very much!!!
Thank you for the confirmation!
Hi there, I’ve bought Uncode last week.
To be clear I’ve completed the payment, something went wrong during the payment steps. I received from my bank firstly “payment unauthorized” and just after “payment authorized”.
Summary: I paid, but the page didn’t refreshed so I haven’t Uncode in my profile.
I can send you the transaction id registered in my credit card movements, I’ve already wrote to Envato support but they don’t answer since the last thursday…
Hi phex_! We are sorry but all the payment part is up to Envato, the authors have no control over this whole process because it all takes place on the Envato site. Not sure how you contacted them but you need to use this form (generally they reply in one business day or less): https://help.author.envato.com/hc/en-us/requests/new
How can I edit the default line height in my theme? Specifically the p tag used throughout the site. I have added a custom line height via the settings and can choose this option for headings but can’t seem to enable it anywhere for default body text
Hi harshilvarsani! You’re right it’s our fault you can use this:
p, li, dt, dd, dl, address, label, small, pre, code, span.tab-excerpt {
line-height: 2.75;
margin: 18px 0px 0px 0px;
}
Where should I insert this?
Hi Hi harshilvarsani! You can insert in the Theme Options > CSS: https://support.undsgn.com/hc/articles/213455789
In the Posts module, the category list is displayed in the reverse order to the custom order I’ve specified in the recommended “Category Order and Taxonomy Terms Order” plugin settings. This custom order is respected by the Info Box module.
Further, installing “Custom Posts Order” flawlessly changes the order of Portfolio items, but using a Posts module for previous/next navigation (on the footer, for example) does not wrap around/loop back between the last and first entries (the Next thumbnail/title on the last post does not show the first post, it shows the last post again).
Hi ramio! Please note that the Posts module has its own option for ordering elements called ‘Order By’.
Unfortunately, we are unable to replicate the second problem you mention, and we have no other users with similar reports. For this you probably need to open a ticke so the developers can look at the details of your setup.
Hi undsgn, just to clarify, this is for a single item, with a single post, with the portfolio entry’s categories listed under its title. Not multiple posts. For category lists in a single post thumbnail/preview
Please see the portfolio items on the home page of https://reyamio.com/ . The categories appear in the correct order because I used “direction: rtl” to reverse the order, but this isn’t an ideal solution especially when a line break occurs.
I was trying to fix this in elements.php but my skills fell short.
Hi ramio! Can you provide more details? Unfortunately, we don’t quite understand the issue. Initially, you mentioned navigation problems with the latest post. Could you explain the problem more clearly by sending the URL and highlighting it? Then, you said you used “direction: rtl” to reverse the order, but that it doesn’t work properly. Where exactly? In which element? Finally, We are afraid the “Custom Posts Order” plugin is not compatible with the navigation. In any case, why do you need that plugin? What are you trying to achieve? If you disable the plugin, does the rest work correctly, aside from the order?
Hi uncode, please forget about the Custom Posts Order plugin for now. That is a secondary issue.
The issue is that category list order on a Post thumbnail text overlay is backwards, regardless of whether plugins are activated or not. For example, “video, social media, website”
On an info box, the order is correct. For example, “website, social media, video”
This is an internal issue with the theme.
Please refer to: https://imgur.com/a/mPDzlYcHi Ramio! Yes, we confirm the order issue. Please update the file in uncode-core/includes/vc_extend/modules/uncode-index/extend.php with this code: https://pastebin.com/raw/F3BeZuGV
… and add this code in functions.php of your Chlid Theme: https://pastebin.com/raw/heF2cYsY
Thank you undsgn! Amazing response and great solution!
Hi Ramio and thank you for the confirmation!
Hi there,
I´ve a licence and in my files is assigned to a particular project.
But when I try to update it says me is used in another website: could be it possible that I used it on the development site?
Is there any site where I can look up to which website is assigned each of my licences?
Can you help me please?
Hi Udumbara! Next to the error message, there should be a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it yet, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hey, I’m struggling with an SVG where it doesn’t scale when I change the width of the container it is. I have tried changing the row settings and column settings and it does change the width but the SVG stays at the same width, it just cuts it off. Not sure where I am going wrong
Hello! It would be helpful to see the page where this SVG is located to better check, as SVGs usually have a fixed width set inline, and you may need custom CSS to force it.
Let me remind you that if you need support, it’s offered through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and provide the necessary assistance (make sure to include the website login details and the License Code you need to register): https://support.undsgn.com/hc
I bought the uncode theme last week and entered the purchase code, but there is a problem that I can’t recognize it. Please tell me the solution! https://morekindness.mycafe24.com/purchase_code_problem.jpg
Hi morekindness! Without a check to your website, we cannot tell you what the possible problem is if you have an odd technical issue. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (please include the website logins and the License Code you need to register): https://support.undsgn.com/hc
Hello! I have to deregister a license from a page to rebuild it in another domain, how can I make it?
Hi kreatmedia! Please send a private message using the form you find on this page, include your Purchase Code and the new URL you need to register: https://themeforest.net/user/undsgn
Hi Uncode Love your product. Although I got a huge problem, witch is probberly an easy fix – but it causes a lot of trouble for me. Almost every time I visit my website, all-or most of my photos are blurred. The reason is always some plugin, or Uncode Core that needs to update. The problem is, that It happens almost every week. I dont have time to update my website every day. Auto-update on plugins does not seem to do the trick. So how do I fix this problem? I guess I somehow needs to turn off all auto-updates for both Uncode Core, all plug-in’s and Wordpress itself? Do you agree? If so, can you point me in the right directions. Best regards Martin
Hi Madebyries! We are sorry, but we really have a hard time understanding this problem, also because if it were an Uncode issue, you would read thousands of similar comments here. The only one we can think of relating to the blurred images and the need to update is one, but this problem happened once for a WordPress update, once the theme was updated the problem certainly does not recur every week: https://support.undsgn.com/hc/en-us/articles/14791390760989-Blurry-images-after-update-to-WordPress-6-4
Hello, I am trying to move my license to a new domain name. I no longer have support for the theme so I cannot submit a ticket. Where can I free up my two licenses?
Hi cudedesign! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I bought the uncode theme last week and entered the purchase code, but there is a problem that I can’t recognize it. Please tell me the solution! https://morekindness.mycafe24.com/purchase_code_problem.jpg
Hi hongmario! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
PS. Please use the same account that bought the theme when asking for support. The “hongmario” doesn’t buy Uncode.
I bought the UNCODE theme with my customer ID (ITEM CODE) on November 17th, but ITEM CODE was not recognized, so I exchanged e-mails with ENVATO HELP (market@help.envato.com) for about two weeks, but it has not been resolved. It really annoys me. Is your theme fake? Shouldn’t we provide another item purchase code if the paid theme doesn’t work? I want a quick solution.
We have already answered this message above, there is no need to duplicate requests.
