Hi siamocreativi! Please send a private message using the form you find on this page and include your Purchase Code, and logins so we can check: https://themeforest.net/user/undsgn

Hi! Thank you, i sent a private message. Thanks

Hi siamocreativi! We’ll check soon!

Hi targetfit! We are sorry but we are not sure to understand, Is this the correct screenshot?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi ZamoraDesign! Are you sure this is related to the theme update? Nothing changed in this part in the latest version. Here we don’t see any evident error. Are you also sure that the Tracking is the right for this? The Tracking is also dependent of the Privacy Plugin settings…
PS. Really nice website!

Thanks for the quick (and kind) reply. You’re right: it’s working now which makes me assume it was a problem with the chatbot. Much appreciated!

Hi ZamoraDesign, and thank you for the confirmation!

Hi sbarkley_! Please also be sure that you have set your Footer to be full-width by the Theme or Page Options, ex: https://undsgn.d.pr/i/KF6slm

Hi rockstar_images! 1. Did you check the video we sent from BrowserStack iPad? We don’t have this issue…
2. Ok but we don’t get where you need the rotate text?

sent you a message via themeforest containing a link to a video showing the problem with the portfolio and iPad. Again: I don’t need rotated text in the image galleries but I would love to see a line of text under the images shown in the gallery. I just saw that you use text next to images but your text is rotaed and the pages are build manually. I don’t want a rotated text. All I want is a line of descriptive text under my images in the galleries. Is this possible? Right now I’m designing my galleries manually because of this reason. If your theme would allow to show text or photo credits under every image in the photo galleries this would make my life a lot easier. So I’m asking again: if I have a bunch of images with descriptive text in the wordpress media library, is it possible to show the description under the images in your photo-galleries automatically?

Hi rockstar_images! Yes, we already replied on the first message that is possible to activate the excerpt text under the tile/image and define its length. Anyway, if you have a screenshot with the exact design it’s also better.
Ok, thank you for the video, we hope the developers will be able to replicate the problem also on other iPad since at the moment we don’t see the issue and we don’t have other similar reports. We are happy to help if possible but we need first to be able to replicate a possible bug to create a fix.

Hi paolodebastiani! Uncode is based on a tailored and extended version of WPBakery Page Builder: https://undsgn.com/uncode/frontend-editor/

Hello okgeorgestudio! On mobile, headers have a minimum height of 300 pixels due to the following CSS rules in the main stylesheet:

@media (max-width: 569px) {
  .header-wrapper .header-bg-wrapper + div,
  .header-wrapper .header-bg-wrapper:only-child {
    min-height: 300px;
  }
}

You can override this setting with your custom CSS, either in a child theme or directly in “Theme Options > CSS & JS > CSS”:

@media (max-width: 569px) {
  .header-wrapper .header-bg-wrapper + div,
  .header-wrapper .header-bg-wrapper:only-child {
    min-height: 0 !important;
  }
}

If you’d like this to apply only to portfolio item headers, use the following code:

@media (max-width: 569px) {
  .single-portfolio .header-wrapper .header-bg-wrapper + div,
  .single-portfolio .header-wrapper .header-bg-wrapper:only-child {
    min-height: 0 !important;
  }
}

For more specific assistance, we recommend contacting our dedicated support team through the Help Center, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc

That worked!! Thank you so much

Thank you for the confirmation!

Hi johnkatehis! We are not sure we fully understand your request. Do you need to create a new website with the same license and it’s not working? Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Update to the latest version is a one of the new options of the Posts or Media Gallery with Marquee layout: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log

Perfect, got it now, appreciate implementing the feature right a day before I needed it haha thanks guys loving your product for many years!

Thank you for the confirmation!

Works! Thank you for your quick response!

Thank you for the confirmation!

PS: We’ll publish a minor update next week.

Hi hendroirawan! Same as before in your code there is not a double reference, og:title and description are only listed one. I don’t think you will lose the settings if you disable the SEO plugin for a test.

And what to do after I disable the SEOPress plugin? Could anything happen?

Hi hendroirawan! Deactivating all possible extra plugins is the first step when it comes to debugging, anyway as already demonstrated in your page code there are no duplicated references to the title and description.

Hi sbarkley_! It’s a bit odd that just a content switch disabled the Page Builder. Please check if the Page Builder is enabled in the Role Editor: https://support.undsgn.com/hc/en-us/articles/214000625-WordPress-Installation#&gid=1&pid=3

Sorry it had only reverted to classic mode and was fixed by toggling back to backend editor, thanks for your speedy reply though!

Thank you for the confirmation!

Hi hongmario! We are not responsible for what happens with your email or code, as we cannot intervene in any issues that occur on the Envato platform. As for your concern about the theme being a ‘fake,’ it’s unlikely that one of Envato’s top-selling themes would have this issue; if it did, you’d see thousands of similar complaints, which does not appear to be the case. Technical issues can sometimes prevent registration because the process requires establishing a connection between your server and Envato’s servers. In such cases, specific error messages are typically provided. To investigate further, please contact us from the email associated with your product purchase. We currently have no record of a purchase under your ‘hongmario’ account for Uncode.

Hi gantonr! Not sure what you mean but Self-Hosted Google fonts it’s the suggested solution when it comes to Google Fonts: https://support.undsgn.com/hc/en-us/articles/360000840849-Self-hosted-Google-Fonts

i mean why not make it automatic with checkbox instead of us doing it manually something like plugin wordpress. org/plugins/easyfonts/ do.

Hi gantonr! Automatic with a checkbox? Actually, we are not sure what you mean. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc

The question I am basically asking is that if I have migrated my website to another domain, do I have to buy a new license or there is another option to transfer the license to another domain just like with other premium themes?

Hi interactiveug! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi samuelsulai2015! Please be sure to have the latest version of Uncode, and to have cleared your browser cache. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc

Yes i have the latest version. would you need any screenshot?

If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc

Hi gantonr! Please be sure to have the latest version of Uncode, and to have cleared your browser cache.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc

its gone, seems like updating uncode core did the trick. thnx guys.

Thank you for the confirmation!

Hi ionut_a_antochi! Probably you need to activate the SmoohtScroll option: https://support.undsgn.com/hc/en-us/articles/21027058639133-SmoothScroll

Briliant. Thank you very much!!!

Thank you for the confirmation!

Hi phex_! We are sorry but all the payment part is up to Envato, the authors have no control over this whole process because it all takes place on the Envato site. Not sure how you contacted them but you need to use this form (generally they reply in one business day or less): https://help.author.envato.com/hc/en-us/requests/new

Hi harshilvarsani! You’re right it’s our fault you can use this:

p, li, dt, dd, dl, address, label, small, pre, code, span.tab-excerpt {
    line-height: 2.75;
    margin: 18px 0px 0px 0px;
}

Where should I insert this?

Hi Hi harshilvarsani! You can insert in the Theme Options > CSS: https://support.undsgn.com/hc/articles/213455789