39339 comments found.
AVADA IS BROKEN. I cant edit any pages at all. Tried fresh installs from FTP and through Installations. the edits do not work.
Hello @Adamlue
There is no issue with the latest version of Avada, what you have described seems like to be an issue due to either incomplete installation or some other 3rd party plugin conflict, we will need to take a closer look into this to guide you further, we suggest you open a support ticket with our team so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
My Avada license says it’s being used by another domain, but I actually moved my domain to a new host. Even on the website it lists the very domain that it says is unlicensed. Please help.
Yes, my support needs to be renewed, but this in NOT a technical question. I should be able to get help on the licensing side which is more administrative.
Thanks
Fixed it. Apparently, they changed the original purchase code.
Glad to hear you were able to fix the issue.
Thank you. – Abbas
After updated to latest version, the background images of some containers are not shown on mobile view.
For eg, compare this page on desktop and mobile view: https://www.howellunited.com.sg/about-us/ Desktop screenshot: https://share.nmblc.cloud/a9d7a7a0 Mobile screenshot: https://share.nmblc.cloud/d38de6fbWhat could be wrong?
Hello @deanloh
I see there is no background image attached to the mobile right now, kindly know that we do have an option for assigning a different background image per device basis, however to provide more information on this our team will need to take a closer look into your website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Please add the support for Bluesky social
Hi,
To make a feature request like that, please go under “Engage” tab in your my.avada.com support account. Our devs collect feedback from there for new features.
We also request you to consider voting for existing high demand features at https://my.avada.com/feature-voting/
This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
Thank you. – Abbas
Hello.. I have a Category page question. So when one clicks on a Category page you can see all the blog posts in that Category… I would not like to have any image/excerpt/date… I am unable to find this on backend.. so if you can let me know how to remove this in the backend would be very grateful.. here is the screenshot https://www.dropbox.com/scl/fi/pzhni7etqlwipice59i23/2024-11-14_09-29-56.jpg?rlkey=fybayahx1xbpwhb01knkafcx9&dl=0
Hello @ThemeSurf_TF
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Please how did you add filter by price https://avada.website/vegan-store/shop/
Hello @Triumph06
You can read all about our filter by price element here => https://avada.com/documentation/woo-filter-by-price-element/
Thanks
-Ammar
Just asking if this is an Avada or Tribe Event issue.. Getting constantly same PHP error:
PHP Parse error: syntax error, unexpected ‘return’ (T_RETURN) in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php on line 123
Any chance to get a solution, please..
Thank you
Hello @Burt37
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I think I’ll pass on the support ticket…
But at least now you are aware of the bug in the single-event.php file…
Thanks
Burt
Hello Burt37
We will get back to you 
Is there a discount on black friday?
Hello @unitedonweb
There is no decision made on this yet, if there is a discount you will see this reflected on price
Thanks
-Ammar
Avada’s WooCommerce crossfade animation is not working
I enabled Cross Fade animation in the Avada’s WooCommerce settings but it’s not working.
I tried submitting a ticket, but I keep getting “There was an error with your submission” error.
Hello,
I can see your ticket was received in our system. We will respond there shortly. Please continue the conversation in the ticket.
Thank you. – Abbas
Can you do this so that a page is not created for every photo?
Hi
The media attachment pages are not created by Avada but rather in WordPress. You can use a plugin like Yoast to disable them
Thank you
If I disable this, does it have no impact on the theme and design? And I have read that it should also work without a plugin by making a change in the functions.php file. Do you perhaps know which change needs to be made?
Hello @wordgr
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I have a client that is using your theme. The previous designer purchased the theme but would like to update the theme and get support. Would I be able to buy the theme and then reinstall it on the client’s site, will the site then work again? If yes, How can i go about this?
Hello @theisingert
Yes, that is surely doable, you will just have to replace the older purchase code with yours and the theme will work as it should
You can get in touch with our support if you need more assistance on this.
Click Here to Get Avada Support
Thanks
-Ammar
O super, so I do not even need to reinstall the theme again?
Hi
If you are on a version below 7.3 then you will need to update this via FTP to the latest version. For 7.3 and above, you can simply add the new code and update Please do refer our documentation on how to update the theme, https://avada.com/documentation/how-to-update-the-avada-website-builder/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello.
Is there a way to change the aspect ratio of YouTube videos. I want to change it from 16:9 to 9:16. Thanks in advance.
Hello @driven13
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello @da1712gta
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello again. Another question. If I use the YouTube element and try to insert an YouTube Short, it does not display. I tried using just the ID and also the complete URL but it is not displaying the YouTube Short. Any ideas…??
Thanks.
Hello @driven13
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello.
Is there a way to use the Avada Editor inside an editor that is inside a plugin…?? e.g. In the plugin “Popup Maker”, I can use the regular WordPress editor to create my content. But I cannot use the more user-friendly editor that comes with Avada, even though I an using the Avada theme. Any way to make this happen…??
Thanks in advance.
Ignore this question, as I figured out that I can turn this in the OPTIONS > BUILDER OPTIONS from the admin panel for Avada.
Hello @Driven13
I am afraid using Avada Builder inside the plugin is not something that can be done at the moment, we have no control over this from our end.
Thanks
-Ammar
I had two websites running on Avada 7.11.10. I’ve updated one of them to 7.11.11 and now on that updated one the 404 page is acting weird. The 404 content from the layout section is now below the main menu (I’m using the Header Layout 7, so no global menu layout). On other pages is working fine, the content is visible through the main menu. But only on the 404 page is below the main menu. Is this a bug or just some new configuration? I can’t seem to fix it.
Nevermind! I think I’m just stupid. :)) I solved it by modifying this: Avada > Options > Header > Header Styling, from a solid color to rgba(0,0,0,0). Sorry! I should have waited a bit more before commenting. But in my defense, when you live edit this scenario, is not showing up as it is on the live website. So at least this have to be investigated please! Thank you!
Hello @AAV_Multimedia
We are glad to hear that you have worked this out, regarding the legacy headers being editable from live builder, this is not a possibility since they require global options to be changed and cannot be changed using the live editor at the moment.
Thanks
-Ammar
I want to use this theme with ARMember. Has your team experienced conflicts or disfunction when used with ARMMeber plugins?
Hello @MrRayAyala
We have not officially tested Avada with this specific plugin so cannot provide you with any recommendation at the moment, we will suggest you get in touch with the plugin author(s) about the compatibility further.
Thanks
-Ammar
Hi, Ammar, I understand that you have not tested it. I was that response here in the comments. What I am asking is – Has your support team run into issues with your clients. If your clients are opening tickets when they use ARMember you can easily find that out. I’m not asking for what you haven’t done, I’m asking for what your support experience has been. If it was not a popular plugin I wouldnt ask. Thank you.
Hi
Our team has not received any reports for issues with the plugin. However. this can also imply that it is a not a widely used plugin among our users
Thank you, Shaminder
Thank you. This is good to know. I appreciate the follow-up.
You are most welcome
I am encountering an issue with the Avada Builder after updating the PHP version on my website. When I attempt to edit a blog page, the following error occurs:
array_keys(): Argument #1 ($array) must be of type array, bool TypeError: array_keys(): Argument #1 ($array) must be of type array, bool given in C:\wamp64\www\abara_website\wp-content\plugins\fusion-builder\inc\class-fusion-dynamic-data.php on line 599
This error appears to be related to the fusion-builder plugin, specifically in the file class-fusion-dynamic-data.php on line 599.
Could you please assist me in resolving this issue? Any guidance on how to fix this would be greatly appreciated.
Thank you!
Hello @anandtimothy
Avada is compatible with the latest version of PHP without any issues, however to provide you with a more precise response on what could be causing this, we will need you to kindly create a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Your new Portfolio demo is quite cool, but off-canvas main menu is not functional in my case on post and portfolio items, although it is functional on the home page. The theme is on a fresh WP installation with all the requirements surpassed. It also works on your demo website, but the fact that the menu is already functional at Home page in my installation suggests that there could be a glitch somewhere that does not require an additional support period. Please kindly check this and advise.
Hello @munhal
This is working fine our our prebuilt website and it should also work fine on your installation, since this is a setup specific issue we will not be able to provide any hands on support without taking a look into your website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
OK, thanks Ammar.
You are most welcome
There’s apparently an issue with this. The fact that this off-canvas is working fine on your demo does not mean it’s functional out-of-the box. You could have resolved this in your particular demos. As the theme provider, you could have resolved this at your end, on your demos. However, Please update or provide open-access support. I think I should even consider to escalate this to Envato Arbitration. I already have 2 licences and how come you dare to ask for more monies? Please advise how this issue could be eliminated permanently (without additional requests for further support time.) And please be advised that you should not need any access to my websites, which would be a primitive solution on a case-by-case basis. To summarize: 1. There is a problem with this off-canvas on mobile and tablet. 2. I DO NOT think I should extent support for this, as this is most probably a BUG!
Hello @Munhal
I believe there is some misunderstanding here, so let me explain this once more, no one is asking you to for any money, the rules for support are set by ENVATO itself, the issue you are facing is not a bug and a setup specific issue, there is no reason for us to fix a bug in our prebuilt websites only as they use same Avada files as our users do, so this issue is very limited to your settings and it is simply not possible to check what could be causing this without having more information.
Thanks
-Ammar
Have you really tried to replicate this issue in a general hosting environment? I don’t think so. You seem to be responding from your end, where this issue could have been eliminated manually. Since this menu works on the main page on mobile, there should be no problem with a particular hosting environment or server settings on my end. Please rest assured that I’ll follow-up this and post here when you understand the issue and release a Patch! Apart from all these, I wish you all the best for such a well-intended theme and demo!
Hello munhal
Surely, we have tons of customers on Avada using different prebuilds, same goes for general setup in this case, so this needs to be checked.
Thanks
It has finally turned out that this possible glitch or error does not occur when the same demo is loaded through /wp-admin/admin.php?page=avada-setup and selecting a Prebuilt Website there. As I haven’t tried nor planning it the other way around, I’m not sure how and if this has really resolved the issue for sure. Currently, this demo works with my setup through this route. FYI.
Hi, I was using this theme in one of my website but website is replaced and don’t have this theme now. I am trying to add this theme on other domain, it still says purchase code is being used other domain. How to resolve this issue. Thanks
Hi
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
