Hi StephanRender! There is no particular procedure if you missed some versions: https://support.undsgn.com/hc/articles/214001205
What can always be useful, however, whenever you are working with database drivend solutions such as WordPress is perhaps having ab backup of your installation: https://support.undsgn.com/hc/articles/360001216518

thanks for the help and the immediate reply! all the best!

Thank you for the confirmation!

Hi kavkazberg1! Uncode is based on a tailored version of WPBakery Page Builder, here you can find more info: https://undsgn.com/uncode/frontend-editor/

Hi xChemical! We don’t use Polylang since we are certified by the most popular WPML and Weglot: https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified
or example, with WPML you just need to translate the string of the Logo, if you use the Logo Switchable is “_uncode_logo”. You need to ask the plugin authors how this works with their plugin.

Thank you for the confirmation!

5 STARS!

Hi zanskydezaster! Try to disable the cache plugin you have, not sure how to help if we are not able to replicate this. We also tested it with BrowserStack that is the most popular cross-browser testing tool and your site works: https://undsgn.d.pr/v/LENdIQ

OK I´ll check it. Thank a lot

Thank you for the confirmation!

Hi tounsidesigner! As you know performances are also dependent on the design and the assets loaded, on our demo we have a lot of extra assets loaded, as the lateral tool for the extra options. Here you have some tests:
https://pagespeed.web.dev/analysis/https-undsgn-com-uncode-performance-test/m8z9gyws6m?form_factor=desktop
https://undsgn.com/uncode/wp-content/uploads/2023/05/performance-Archived-GTmetrix.jpg

Hi kavkazberg1! The Megamenus supported by Uncode are those visible on our demo. If you need Megamenu with e.g. images and other content, you can use popular plugins that work with Uncode such as QuadMenu or Uber Menu, more information here in the Megamenu section: https://support.undsgn.com/hc/en-us/articles/213457169-Megamenu

thx

Thank you for the confirmation!

Hi supermex! We strongly discourage the use of PHP 8.3. As you can see, from this official resource, this is in “Beta Support” for WordPress itself: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/

Hi svetpkv! If you are in this migration scenario, you just need to drop us a message so we can help: https://themeforest.net/user/undsgn

Hi harshilvarsani! If I understand you correctly it’s possible, please give a check to this short screencast, we have a bold in the title that is stamped also on the Posts thumbnail (and also in the final article): https://undsgn.d.pr/v/C3g2QO

Hi AmerClear! We are not sure what difficulties you had, but as you can see other users create great sites and RTL compatible as well: https://undsgn.com/uncode/showcase/

Hi jackcolton1! Nothing special, as you can see from our demo and from the showcased websites loading times are pretty different from .5 to 20 seconds, ex: https://undsgn.com/uncode/showcase/
In the case please try to share your URL so we can check if there is something you are missing or we note a possible problem.

Hi siamocreativi! Please send a private message using the form you find on this page and include your Purchase Code, and logins so we can check: https://themeforest.net/user/undsgn

Hi! Thank you, i sent a private message. Thanks

Hi siamocreativi! We’ll check soon!

Hi targetfit! We are sorry but we are not sure to understand, Is this the correct screenshot?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi ZamoraDesign! Are you sure this is related to the theme update? Nothing changed in this part in the latest version. Here we don’t see any evident error. Are you also sure that the Tracking is the right for this? The Tracking is also dependent of the Privacy Plugin settings…
PS. Really nice website!

Thanks for the quick (and kind) reply. You’re right: it’s working now which makes me assume it was a problem with the chatbot. Much appreciated!

Hi ZamoraDesign, and thank you for the confirmation!

Hi sbarkley_! Please also be sure that you have set your Footer to be full-width by the Theme or Page Options, ex: https://undsgn.d.pr/i/KF6slm

Hi rockstar_images! 1. Did you check the video we sent from BrowserStack iPad? We don’t have this issue…
2. Ok but we don’t get where you need the rotate text?

sent you a message via themeforest containing a link to a video showing the problem with the portfolio and iPad. Again: I don’t need rotated text in the image galleries but I would love to see a line of text under the images shown in the gallery. I just saw that you use text next to images but your text is rotaed and the pages are build manually. I don’t want a rotated text. All I want is a line of descriptive text under my images in the galleries. Is this possible? Right now I’m designing my galleries manually because of this reason. If your theme would allow to show text or photo credits under every image in the photo galleries this would make my life a lot easier. So I’m asking again: if I have a bunch of images with descriptive text in the wordpress media library, is it possible to show the description under the images in your photo-galleries automatically?

Hi rockstar_images! Yes, we already replied on the first message that is possible to activate the excerpt text under the tile/image and define its length. Anyway, if you have a screenshot with the exact design it’s also better.
Ok, thank you for the video, we hope the developers will be able to replicate the problem also on other iPad since at the moment we don’t see the issue and we don’t have other similar reports. We are happy to help if possible but we need first to be able to replicate a possible bug to create a fix.

Hi paolodebastiani! Uncode is based on a tailored and extended version of WPBakery Page Builder: https://undsgn.com/uncode/frontend-editor/

Hello okgeorgestudio! On mobile, headers have a minimum height of 300 pixels due to the following CSS rules in the main stylesheet:

@media (max-width: 569px) {
  .header-wrapper .header-bg-wrapper + div,
  .header-wrapper .header-bg-wrapper:only-child {
    min-height: 300px;
  }
}

You can override this setting with your custom CSS, either in a child theme or directly in “Theme Options > CSS & JS > CSS”:

@media (max-width: 569px) {
  .header-wrapper .header-bg-wrapper + div,
  .header-wrapper .header-bg-wrapper:only-child {
    min-height: 0 !important;
  }
}

If you’d like this to apply only to portfolio item headers, use the following code:

@media (max-width: 569px) {
  .single-portfolio .header-wrapper .header-bg-wrapper + div,
  .single-portfolio .header-wrapper .header-bg-wrapper:only-child {
    min-height: 0 !important;
  }
}

For more specific assistance, we recommend contacting our dedicated support team through the Help Center, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme): https://support.undsgn.com/hc

That worked!! Thank you so much

Thank you for the confirmation!

Hi johnkatehis! We are not sure we fully understand your request. Do you need to create a new website with the same license and it’s not working? Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn