16511 comments found.
pre purchase question, do you guys have the product video feature? im not seeing that. Oneof the main reason im liking your theme is the form builder as ill be doing a multivendor website. so let me know if you guys have that feature video
Hi,
Jupiter X allows you to add videos to your product pages.
Best regards,
i have waited hours for the demo to download, tried to do it twice, it is not working, i have wasted hours after this – https://snipboard.io/JuaSxZ.jpg
I cannot use this theme, i have never been able to use it, the theme is extremely cumbersome and tiring to use, i want a refund,
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
If you still request a refund, the support team will guide you on this.
Thanks.
(Your system resource is not enough.) This is what it shows me when I try to install a template. I’m on VPS and there shouldn’t be any resource issues. When I go to system status I don’t see any issues.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
I already did that and we solved the problem. Thanks!
I installed and activated the theme but nothing from jupiter is showing up on my dashboard, i did not get a prompt to activate any plugins, nor am i getting a jupiterx tab on the left menu column of my wp dashboard. pls check what’s wrong
Hi,
Please also install the Jupiter X core plugin.
Best regards,
some of the plugins need updating. How do I go about creating a website with the following post types: listing, events, jobs, yacht, hotel, coupons? Also, theme layouts are getting weird alignment when activating litespeed.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
This theme is Multi-vendor supported ? or Single vendor ?
Hi,
You need to use a third-party plugin for this.
Best regards,
When will WPBakery Page Builder (Modified Version) 8.01 be available for Jupiter 6.x?
Hi,
It will be released soon after technical changes are made. Thank you for your patience.
Best regards,
Any update to this from last month?
Following up again. DO you have an status update please?
This version will be released after the technical team makes the necessary changes, I can’t tell you the exact time. Thank you for your understanding and patience.
Best regards,
As the WPBakery version came out last month, our 30+ clients with Jupiter licenses all have security concerns. SO as you can imagine we are anxious for the 8.01 plugin update
WpBakery is now at 8.10 from 8.0.1 Any status update? Will this be released before the end of the year do you think?
Any status update from when I last posted two weeks ago? Or from a month ago? Something besides “It will be released soon”? Please advise Thank you.
WpBakery is now at 8.10 from 8.0.1 Any status update?
- I want to build a WordPress listing website. - Provides a catalog of all the skins available in the Wild Rift game.
- The website includes detailed information such as skin names, release dates, costs, availability, and skin filtering. It also provides updates on the latest skins, price insights, and interesting information about skins in the game.
https://rankedkings.com/lol-skins https://genshinlab.com/genshin-impact-weapon-list https://www.mobafire.com/league-of-legends/skins https://fortnite.gg/cosmetics?type=outfit https://turbosmurfs.gg/all-aatrox-skins?region=euwThe idea of these sites is close to the concept of my site.
Is there a theme I can base this idea on?
Hi,
You can consider using a theme that is designed for cataloging or directory purposes.
You can also use the Jupiter X multipurpose theme.
Plugins to Consider:
• Custom Post Type UI: To create custom post types for skins.
• Advanced Custom Fields (ACF): To add custom fields for skin details like release dates, costs, etc.
Best regards,
ok I Like this theme: https://jupiterx.artbees.net/movie-reviews/
I don’t want to use Elementor to build the site. I will just change the titles and remove the rating from the movie card. Can I use the theme only via Wordpress Editor?
Can I add new fields (Movie Info)?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi,
This is an example page for a store sidebar,
If you have any more questions, don’t hesitate to ask.
Best regards
Hi,
This issue has been resolved. Please try again.
Thanks for your patience.
Newest issue appears to be breaking all sites header/footers and also breaking elementor pro hiding elements for mobile.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
is the fatal error when updating Elementor fixed?
hi Please update to JupiterX V4.8.5 it is released today.
I have 17 licenses purchased for Jupiter X and have long been a supporter for years. I have resisted purchasing any new licenses in a couple years as I have found the support and overall care/enthusiasm for this theme is dwindling. Are you pulling the plug soon? Losing interest?
Elementor 3.25 was released 2 weeks ago and we still don’t have a Jupiter update to allow us to safely update? I am sitting here with 15 client sites waiting for new features and security updates, not to mention Wordfence going bonkers on me. Is there a reason this theme hasn’t seen an update since September?
Hello Mike and sorry for the wait. We didn’t forget about this and was hard at work the whole past week on this 
Please update to the latest version of Jupiter X (v4.8.5), released today.
And thank you for being part of Jupiter X community for a long time.
I installed Paid Membership Pro and it broke the JX woocommerce product carousel. I just wanted to let you know.. any ideas on how to resolve this plugin conflict in the meantime?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, I’m contacting you because the situation is more than critical. I have to deliver a website for a client today and the situation has become unmanageable since yesterday. I started creating the website a week ago and the back office was already taking a long time to load, but nothing dramatic and the site was more than functional.
Except that since yesterday evening, things have changed, everything has taken longer, I sometimes couldn’t even save the changes I’d just made, and I’ve had to restart everything from the beginning more than once. And then this morning, what a surprise I discovered: a “critical error” page where I can’t even access the website! I’ve already looked at previous comments and downgraded Elementor to a previous version yesterday, but nothing helped, and even less when I see that the site isn’t even accessible any more.
I try to contact support again but to no avail, I’m now asked to connect to ARTBEES, except that I don’t have an account, so I create one and once I’m in and want to enter my license key, I’m informed that it’s already activated somewhere but I don’t know where as I’ve never had an ARTBEES account.
I’m on my 40th website, and my 3rd using JupiterX, but now I’m going to have to find a solution, because behind it lies a whole team, a project and a launch that’s counting on me.
Hi,
You can create a new ticket through the link below, you don’t need to register a license to create a ticket https://my.artbees.net/support/
Best regards,
Hello, I’m contacting you because the situation is more than critical. I have to deliver a website for a client today and the situation has become unmanageable since yesterday. I started creating the website a week ago and the back office was already taking a long time to load, but nothing dramatic and the site was more than functional.
Except that since yesterday evening, things have changed, everything has taken longer, I sometimes couldn’t even save the changes I’d just made, and I’ve had to restart everything from the beginning more than once. And then this morning, what a surprise I discovered: a “critical error” page where I can’t even access the website! I’ve already looked at previous comments and downgraded Elementor to a previous version yesterday, but nothing helped, and even less when I see that the site isn’t even accessible any more.
I try to contact support again but to no avail, I’m now asked to connect to ARTBEES, except that I don’t have an account, so I create one and once I’m in and want to enter my license key, I’m informed that it’s already activated somewhere but I don’t know where as I’ve never had an ARTBEES account.
I’m on my 40th website, and my 3rd using JupiterX, but now I’m going to have to find a solution, because behind it lies a whole team, a project and a launch that’s counting on me.
Hi,
You can create a new ticket through the link below, you don’t need to register a license to create a ticket https://my.artbees.net/support/
Best regards,
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Getting this error Jupiter Legacy is safe to update to latest version? Warning: Trying to access array offset on value of type null in /home1/andrewj/public_html/wp-content/themes/jupiter/framework/admin/general/class-update-theme.php on line 48
Deprecated: version_compare(): Passing null to parameter #1 ($version1) of type string is deprecated in /home1/andrewj/public_html/wp-content/themes/jupiter/framework/admin/general/class-update-theme.php on line 48
Warning: Cannot modify header information – headers already sent by (output started at /home1/andrewj/public_html/wp-content/themes/jupiter/framework/admin/general/class-update-theme.php:48) in /home1/andrewj/public_html/wp-admin/admin-header.php on line 9
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
HEllo , i ve got a fatal error with elementor since 4 days…all the website is broken…what to say to my client with an e commerce shop who are thinking who calls me every day asking me to solve the problem ? i had to switch to hello theme and rebuild all that is missing without Jupiter X…more than 8 hours of work already which I will not be able to invoice because it is my responsibility to keep the site functional…please do something
Hi,
Following the recent update to Elementor Pro (version 3.25.x), an incompatibility with Jupiter X has arisen. Please know that a fix has already been completed and will be included in the next update, which will be released soon.
In the meantime, to restore stability to your website and prevent any errors, we kindly recommend temporarily rolling back to Elementor Pro version 3.24.x, which is fully compatible. We’ll notify you via email or through this ticket as soon as the update is available.
Thank you again for your understanding and cooperation. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Fatal Error with latest versions of Elementor Pro. Reported 5 days ago here. Still not resolved. Wow!
Hi,
Following the recent update to Elementor Pro (version 3.25.x), an incompatibility with Jupiter X has arisen. Please know that a fix has already been completed and will be included in the next update, which will be released soon.
In the meantime, to restore stability to your website and prevent any errors, we kindly recommend temporarily rolling back to Elementor Pro version 3.24.x, which is fully compatible. We’ll notify you via email or through this ticket as soon as the update is available.
Thank you again for your understanding and cooperation. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Wen can we expect the update, please?
The problem is fixed, you can update
