26870 comments found.
can we import again the default pro template from cloud library Ty in advance
Hi,
You can install/uninstall/reinstall any demo you like, as many times as you want. No problem whatsoever. In case you have any questions please let us know. I suggest using the support forum or sending us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Buenos días,
Por favor, PODEIS CONTESTAR al correo que tenéis pendiente desde hace días?
Gracias!
Hi,
I just now saw the email. I’m very sorry for my late reply. I replied now and I will check again as soon as possible.
Regards, Simion C.
My top priority is to collect email subscribers. Is it possible for me to set up a free paywall that allows users to unlock my content by providing their email addresses?
thanks
Hi,
That is possible. Our subscription plugin provides 2 types of lockers, one can be unlocked by payment, and the other by entering an email address https://forum.tagdiv.com/lockers/ So you could use a simple email locker. If you have more questions, please let us know. I suggest using the support forum or sending us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Hi Tagdiv, my website indicates that it is ‘unrigestered, activate now’. Even though I have been using this theme for years from 2017. When I re-enter my Envato purchase code, I get the message ‘Your purchase key is not valid’. Would like a solution!
And it’s showing registered again. Don’t know what went wrong.
Hi,
That’s a pretty strange thing to happen. The theme license shouldn’t just deactivate and activate by itself. Something else must be happening there. And if you tried to activate it again, and the invalid key message was displayed, that normally means the key is invalid. In case it happens again, we will take a look at it. You can send us an email at contact@tagdiv.com and provide admin login for the website, also access to cPanel.
Regards, Simion C.
Hi, I’m using the default Newspaper Pro demo.
Is there a way to change the font size and type for all the blocks on the homepage at once, without modifying each block individually?
Hi,
For newer PRO demos we used the global font options https://prnt.sc/QFL5Fc7xJ3rH which make it easier to change the fonts globally. But these options weren’t around for older demos unfortunately. You could create your own global fonts now, and set them for each element once. Then if in the future if you want to change them again, you only have to change the global font.
Regards, Simion C.
Help, the header of of website suddenly showing weird code.
Hi,
Usually, when this is happening it is related to a theme plugin that is disabled, please check if the tagDiv Composer and tagDiv Cloud Library are installed and activated.
If you need further assistance please contact us via email address at contact@tagdiv.com on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Regards, Calin
Do not buy this theme if you dont want your site to be filled with malware and lose years of work and spend hunders more and countless hours to remove them!
We have several licences of this theme and all of a sudden all our sites are affacted with malware and start redirecting website visitors to illegal sites, and when we contacted them, they have provided zero support and actually wanted more money; they said
‘Hi, I understand what you’re saying and that’s what I did. I made an update with a fix so that the theme is no longer infected with malware, now if after the update you still have problems with the theme, it is possible that you have an infected plugin or wordpress. Also, in order to disinfect a site that uses our theme, its owner must have a license with a valid support period. We cannot offer free updates and support. Your support ended in 2022-02-17; Thank you for your understanding! Calin’
We have ended up hiring additional developer to fix this and all good now, but we have lost money, anger and prestige in this process. I wouldnt recommend this theme to anyone.
You can read more about this virus here, https://arstechnica.com/security/2023/10/thousands-of-wordpress-sites-have-been-hacked-through-tagdiv-plugin-vulnerability/ https://patchstack.com/database/vulnerability/td-composer/wordpress-tagdiv-composer-plugin-4-1-csrf-to-xss-vulnerability https://www.reddit.com/r/Wordpress/comments/16nlg60/wpzexit/ https://blog.website-malware-removal.com/9104How this theme has 4.7 stars is beyond me. But, stay away from this theme if you dont want headaches later!
Shortly, not recommended, dont buy this theme, if you dont want headaches and virus later. Shame on this company to not only not offering any support to their customers who they let down, but also trying to charge extra money!!!
Hello,
Thank you for reaching out to us earlier this year regarding the issues you experienced with your site using our theme.
In your email from March, you mentioned that your site had been infected and referenced a vulnerability discovered in 2023. Please rest assured, that issue was resolved promptly, and an update to the theme was released at the time. However, it appears that your site was running an outdated version of the theme, which we subsequently updated on your behalf to ensure it was secure against this vulnerability.
At that time, we also recommended that you check your site for any remaining infections and advised that further assistance would require a valid license or support period extension, as your support had expired on February 17, 2022. While we went beyond standard practice by offering initial support to ensure the theme itself was no longer vulnerable, it’s important to clarify that cleaning infected WordPress installations or plugins unrelated to the theme falls outside the scope of theme support.
To draw an analogy, much like a phone warranty that expired two years ago would not entitle you to free repairs, support beyond the validity period of a license is not included. That said, we’re more than happy to assist if you choose to extend your license or renew your support period.
We also noticed a public statement suggesting users avoid this theme, yet it seems you are still actively using it (as seen here: – https://i.imgur.com/xMtqolt.png). We’d love to hear your thoughts and assist you further if needed.
Last but not last a new license costs $59 (6 month item support) and extending support for a license with expired support is 87.5% of item price.
Thank you for understanding, and please let us know how you’d like to proceed.
All the best, Calin, tagDiv team
warning! warning! warning!
dont buy this theme if you dont want your website to be hacked and lose important work! this is exactly what happened to us, and this company refused to help us, instead asking us to pay hundreds more to take a look into it! they are a fraud and I have no idea how this theme such high reviews and bad ratings are constantly keep deleted from here! just stay away from this template.
Hello,
Thank you for reaching out to us earlier this year regarding the issues you experienced with your site using our theme.
In your email from March, you mentioned that your site had been infected and referenced a vulnerability discovered in 2023. Please rest assured, that issue was resolved promptly, and an update to the theme was released at the time. However, it appears that your site was running an outdated version of the theme, which we subsequently updated on your behalf to ensure it was secure against this vulnerability.
At that time, we also recommended that you check your site for any remaining infections and advised that further assistance would require a valid license or support period extension, as your support had expired on February 17, 2022. While we went beyond standard practice by offering initial support to ensure the theme itself was no longer vulnerable, it’s important to clarify that cleaning infected WordPress installations or plugins unrelated to the theme falls outside the scope of theme support.
To draw an analogy, much like a phone warranty that expired two years ago would not entitle you to free repairs, support beyond the validity period of a license is not included. That said, we’re more than happy to assist if you choose to extend your license or renew your support period.
We also noticed a public statement suggesting users avoid this theme, yet it seems you are still actively using it (as seen here: – https://i.imgur.com/xMtqolt.png). We’d love to hear your thoughts and assist you further if needed.
Last but not last a new license costs $59 (6 month item support) and extending support for a license with expired support is 87.5% of item price, not hundreds as you mentioned.
Thank you for understanding, and please let us know how you’d like to proceed.
All the best, Calin, tagDiv team
Hello, Some of my products can have names written on them, and therefore, I want to add a field for entering a name to specific products. My product is this: https://ayatablewear.com/urunler/kisisel-bakim-cantasi/. How can I add a field where the buyer can enter a name for this product?
Hi,
For this you should use the custom fields on products – https://woocommerce.com/document/custom-product-fields/ this should help you to add the field where the buyer can enter the name they will like on the product.
I hope this will help you! Calin
The undo and redo buttons disappear after the edit page loads using tag_div_composer
Please, fix the issue and give me an update. Thank you
Hi,
By default the undo and redo buttons are not display in tagDiv Composer, but those can be enabled from Composer > Manager – https://i.imgur.com/Oe8Ko7Q.png – https://forum.tagdiv.com/tagdiv-composer-website-manager/
Thank you! Calin
Is Elementor or another page builder required for this theme, or can I use it with just the Gutenberg editor?
Hi,
The Newspaper theme has it’s own builder, tagDiv Composer and is not required any other builder. The theme builder can be used to create pages and templates for articles, categories, authors, cps … – https://forum.tagdiv.com/tagdiv-composer-tutorial/ you can check our demos here – https://preview.themeforest.net/item/newspaper/full_screen_preview/5489609
Thank you! Calin
I have purchased this theme for my website: https://www.botdroid.tech/ but the amp plugin automatically hides from the WordPress menu when I activate the mobile theme plugin. how can I fix it? help me. when I deactivate the mobile theme plugin, amp it will show again.
Hi,
After activating the mobile theme, please choose one of the 2 options that use AMP -> https://prnt.sc/dsakhpNKCksD After doing that and saving, please refresh the page in the browser and the AMP options will appear https://prnt.sc/-QE64kAL_feZ Please try it. Let us kn ow if we can help with something else, I suggest using the support forum or sending us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Hello, looking to buy this theme, but I need a confirmation, i liked one demo theme which was developed using this. so do I get the theme in my prebuild templates. https://demo.tagdiv.com/newspaper_publication_pro/. pls confirm so that i can make the purchase.
Hi,
Thank you for considering our theme. All the theme demos are included with the theme https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/?demo-type=all including the one you mentioned. So after installing the theme and activating it with the license key, you can install the respective demo. We can provide assistance as well, you can use our support forum or send us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Hi, I want to know the possibility and the way to link Youtube shorts/reels to be in featured video and when we click the item then the short video plays in popup. Right now normal video URL from youtube is playing in popup but when i tried with shorts URL then it gives error. Or is there any other component for shorts if i am missing out.
Hi,
That won’t work unfortunately. The featured video must be an actual YouTube video, not a short or something else. We are very sorry for the inconvenience.
Regards, Simion C.
thanks for your mssg. Now after some hit and try, I am able to run youtube shorts in popup
Hello,
Please check your email.
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.
Hi,
I have replied by email, please check as well and let me know.
Regards, Simion C.
- 1. when I use stripe for payment it is possible to pay only with credit card or IDeal. It is not possible to use any other payment system (such as gpay or apple-pay), even though it is activated on stripe.
- 2. BUG: when a user on the payment page clicks on the paypal button an empty window opens while on the checkout page the paypal payment opens correctly in overlay. The empty window prevents you from seeing pay pal that opens underneath. Thanks
Hi,
1. Support for those payment methods isn’t quite added in our plugin unfortunately. But I’m testing now, and for me Google pay is displayed once I clear the checkout https://prnt.sc/SbMU9vqa8G9I -> https://prnt.sc/XOKqibP6UUrq Not sure about Apple pay however, I can’t connect my localhost test install in Stripe https://prnt.sc/rYXMGmwn_hbs
2. So I click on PayPal https://prnt.sc/DwGekfzoK8N0 and the popup opens like so https://prnt.sc/Cq5nvlMsD0B1 Seems to work fine, should be the same for you. I will take a look at this issue, please send us an email at contact@tagdiv.com and provide a link to the plans page on your website. Clicking on the PayPal button should not open any other windows.
Regards, Simion C.
I send you a mail, tnx
I send you some mails 
Tnx
We will respond to you by email. Thank you!
WordPress theme speed.
Optimize Page Speed For WordPress. Google algorithms favor fast websites that provide a smooth user experience.
Next update speed could improve.
Largest Contentful Paint improve for mobile.
Hi,
So far we added a few options specially for improving the performance, and we will continue to add more. Specifically for mobile usually the results are better if the mobile theme plugin is used, or a simpler mobile template built with the composer. Like for example if you check our demo here https://demo.tagdiv.com/newspaper_pro/ on mobile we use a simpler mobile page https://prnt.sc/qvkGJtUdyJe0 built with the composer. A mobile page can be set for any page, so can a mobile template (post, category, etc.) and sometimes it improves the score quite a bit. If you want we can discuss more, please send us an email at contact@tagdiv.com at any time.
Regards, Simion C.
After some of the last theme updates, content on my homepage just disappered. When i try to edit it, it shows this – https://prnt.sc/hx3YljXowQ7B Error at zones: 6(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Hi,
Something must have happened. If there are major issues after updating, I suggest restoring a website backup. Then we will check the website a bit before updating again. But if you do not have a backup, then we will help make the website look as it did before. Please send us an email at contact@tagdiv.com and let us know. We will need admin login for the website, possibly also access to cPanel.
Regards, Simion C.
I want to ask, can this be for multiple domains, or just for one domain?
Hi,
A license key is for one domain, please check the license terms here https://themeforest.net/licenses/terms/regular As a note, if you need a staging/testing website besides the main website, the key can be used there as well. Please let me know if you have more questions.
Regards, Simion C.
Hello, I can’t find the top menu emplacement? it’s missing
https://prnt.sc/ug9kC3x4vlRyalso can’t recover my password on the support forum
Hi,
The method of setting the menu depends on the type of header you are using. If you use a cloud header template, then you can set the menu you want in the composer https://prnt.sc/dNPEowZ89H4o Or if you are using a standard header, then it must be set in the theme panel https://prnt.sc/ui8WidDeoayg These are the methods that should be used to set the menus. In case there is a problem, please send us an email at contact@tagdiv.com and provide a link to the website and admin login, and details about what you would like to do. Also we can check the issue with the forum account. Let us know.
Regards, Simion C.
Hi, Tank you for your assistance, do you plan to add Elementor as builder in the futur?
Unfortunately not. We provide our own builder, the composer. This is a required plugin, and most of the theme features and the rest of the plugins we provide, are related to the composer. In case you have any questions about using it, or if there are any issues, please contact us and we will help. You can send us an email at any time, or use the support forum https://forum.tagdiv.com/forum/newspaper/
Regards, Simion C.
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