39262 comments found.
Where can change current page menu-item color ?
Hello @autoryde
Depends on how the menu is setup in this case, if the menu is setup from the custom header, that will require you to set this up from the menu element in the custom header, however if the menu is setup using the Global options this will require you to set the color from global options.
You can read more about it here => https://avada.com/documentation/how-the-menu-element-and-menu-work-together/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible
Click Here to Get Avada Support
Thanks
-Ammar
Just wanted to be the first to Congratulate you for reaching 1 million sales. 
Hello @Blunoa
Thank you for being a part of Avada family!
Hello!
I just purchased an Avada theme support renewal, but I can’t open the ticket on your website. It says my support has expired.
Can you help me?
Thanks. Marcus
Hello,
Please log out of your my.avada.com support account area and log back in. The status should be updated now and you can create a ticket.
If you still see issues you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
After updating to WordPress version 6.7.1, I noticed the following issue:
I have approximately 200 categories on my site. When I create a new post and select one category, after clicking “PUBLISH”, it automatically shows that an additional ten categories are selected. This is a significant issue that disrupts the workflow and requires urgent resolution.
Please address this issue as soon as possible.
Best regards,
Hi,
This is definitely not normal but is likely setup specific and we’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We performed a reinstallation on the site. When I enter the license code, it says it’s already registered. The domain hasn’t changed, but why is this issue occurring?
Hi
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
It’s only a my problem: after update to v7.11.13 carousel image don’t show img. thanks
Hello @3danny
Kindly make sure that you have cleared your cache, if the issue persists, we will recommend you open a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
I have a problem The purchase code is already being used on another domain.
I have removed from a defunct site, the purchase code did work but I fear it maybe the problem is caused as it was first used with a staging site on the same domain
Hi
You can manage your purchase code from your my.avada.com Please do refer the link https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
For staging sites, please make use of the whitelisted domain format/urls https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
Thank you
Hello. When adding tabs to a mega menu and implementing it, when the user clicks on a tab, it opens the tab but closes the menu, forcing the user to open the mega menu again to see the newly open tab. How can this be resolved?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi there,
Two items:
(1) Avada 7.11.13 was released today but your changelog does not yet reflect it. Please update your changelog: https://avada.com/wp-content/uploads/2023/03/changelog.txt
(2) Either Avada 7.11.12 and/or iOS 18.2 (both released recently) are causing the mobile menu chevrons to move left-right for a second or so when we open the mobile menu (modern menu design style). Can you guys look into that? We went back to previous back-ups, disabled all plugins except Avada, and are still experiencing the issue. The issue appears with iPhones.
Thank you!
Update:
(1) Changelog updated. Thank you.
(2) Still waiting for response. (Note: Avada 7.11.13 did not fix the issue 
)
Cheers!
Glad to hear the change log issue was sorted.
For #2, as this is not a support platform, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you, Abbas. Bug report and email notification (as back-up) sent to Avada Support. Cheers!
You are most welcome
For the record … Team Avada has confirmed this is an issue. Fix appreciated (e.g., php code snippet, temporary code change in file, patch, etc.). Thank you!
Hello @AeroConsultants
We will release a patch or an update depending on how our team see fit in this case
Thanks
-Ammar
Hey Ammar,
That’s great. I’m sure many will benefit from the fix. A patch would be perfect.
Thank you!
You are most welcome
Hey Ammar,
It’s been three (3) weeks since we identified this issue. Confirmed by Team Avada. When do you guys plan to issue a patch to fix this?
Thank you!
Hi Ammar,
Avada 7.11.14 (released today – January 29 2025) DID NOT fix Item 2 above. It’s an issue that you have been able to replicate.
Can you guys please release a patch to fix the issue? The issue affects all Avada customers using the modern menu design style for mobile devices (e.g., iPhones).
Thank you!
Issue solved! iOS was the culprit. iOS 18.3 (released today – January 29, 2025) fixed the issue. Apologies for any inconvenience.
Thanks
Do you have switcher function? to show yearly and monthly pricing in my website?
Hi,
Yes, you can use our Tabs Element for that and inside each tab insert the Pricing Table.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello!!
i have 2 licenses and want to buy a 3rd. but first id like to know if i can copy paste all my data from the other site (clone) and then make minor changes. as opposed to having to start from scratch with the dummy content.
Hi,
Definitely, you can copy paste an entire Avada site using a good duplication/migration plugin for WP e.g. Duplicator.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
All of our websites using Avada suffer from this issue: the Avada lightbox, when activated, is not showing images on the frontend. However, when disabled, it works, but there is no lightbox in the gallery.
Hello @Nayrevil
We will need to take a closer look into this issue for you to provide a better response, can you kindly open a support ticket so this can be checked?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
I’m trying to edit the bottom pop up that says “Together we stand for Change – Join & support us”, that’s part of the campaign theme.
Where can I change it please?
Thank you very much
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Can i export posts that are build with avada fusion builder into a website that uses gutenburg editor. Is there a way to do it? plugin or software?
Hi,
Avada Builder is an entirely different page builder so content / posts created in it will not be editable in other builders like the Gutenberg builder or vice versa. You can freely export sites created with Avada onto a different wordpress installation that is also running Avada and the content will work without issues.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Submitted email but I need my latest purchase code deregisted since I accidentally deleted and am rebuilding my website.
Hi,
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Hi, I got this message from Wordfence even though all my Avada is up to date. Your Wordfence Security plugin has identified the following security issues:
Type: wfPluginVulnerable Description: The Plugin “Avada Builder” has a security vulnerability. Name: Avada Builder PluginURI: https://avada.com Version: 3.11.9 Description: The advanced, premium drag & drop Avada Website Builder. Streamline your work and save time for the more important things. Author: ThemeFusion AuthorURI: https://avada.com TextDomain: fusion-builder RequiresPHP: 5.6 Title: Avada Builder AuthorName: ThemeFusion pluginFile: /home4/iaomtorg/public_html/wp-content/plugins/fusion-builder/fusion-builder.php slug: fusion-builder vulnerabilityLink: https://www.wordfence.com/threat-intel/vulnerabilities/id/7c23bd29-ba02-4c90-a631-5ce6294d7760?source=plugin cvssScore: 6.4 severityColor: #f9a009 severityLabel: Medium severityClass: wf-vulnerability-severity-medium cvssVector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N Severity: 100
Hi,
We take security very seriously and the mentioned vulnerability was address and resolved in a follow up update. Please see that you update to the latest v7.11.11 of Avada and there shouldn’t any issues.
Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/
Thank you. – Abbas
Hello. We changed the name of our business and have a new domain name. We would now like to reset the domain connected to this product. Thank you.
Hello @progzilla
This will require you actually reset the purchase code from your my.avada.com dashboard actually, you should be able to do that following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I have created a custom post type using ACF, added fields etc. and it all works great. But is it possible to remove “Avada Options” from the “Add”-page of the custmo post type? I’d like to have a clean interface with only the fields I added and nothing else, so I’d like to get rid of the “Avada Options” section if possible – how can I do that?
Hello @tommyhoej
Our team will need to take a closer look into this to provide you with a more precise response, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Other than Resume and Hotel do you have any other side bar menu Demos we can check out? Thanks.
Hello @ArkAngel
You can check all our prebuilt websites here => https://avada.com/prebuilt-websites/
Thanks
-Ammar
Should I be concerned about this?
2 Vulnerabilities detected We reviewed the plugins and core files that comprise your platform and found 2 potential vulnerabilities:
avada 7.3 (High)
Hi,
The security notice you see is for a pretty old version. If you’re on the latest v7.11.11, you don’t have to be concerned about that is it’s no longer relevant. We take security very seriously at Avada and are always working to make Avada as secure as possible.
Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/
Thank you. – Abbas
Okay, thanks for this. What if I have a license for a domain that has not been renewed? How do I use the license on the new one?
Hello @Mel67
Updates have nothing to do with the license, the updates are free for lifetime and you should be able to enjoy the latest version without any issues.
Thanks
-Ammar
Sorry, I said that incorrectly, but I have since found my answer. Thanks.
Glad to hear that
