39369 comments found.
Hello! Does the theme Avada Dance is included in the prebuilts templates ? Because I can’t find it in the configuration process under the education category. Many thanks
Hi,
Please see that you’re on the latest v7.11.13 of Avada as using older versions will have limited to fewer prebuilt sites.
Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/
If you still see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
There is no sidebar option and sidebar menu in global options. Why?
https://prnt.sc/dH1e7iFzohHKThere is no sidebar option in Avada Page Options either. Why?
https://prnt.sc/OgW7mEjcDgxoHello There
This could be happening due to the fact that your Legacy widget areas are disabled from Avada > Global Options > Advanced > Features Tab, the sidebars do not work without legacy widget areas, more about this can be read here => https://avada.com/documentation/sidebars-in-avada/
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
How can we exclude JS files that have been combined when using Avada’s feature, Enable JS Compiler? The same applies to CSS files that have been combined using Avada’s feature, CSS Compiling Method: File.
Details: https://prnt.sc/6IIYxw_Sydu8
Details: https://prnt.sc/q1zV3UL920Zu
We searched your documentation and found nothing.
Details: https://avada.com/documentation/css-compiler/
Details: https://avada.com/documentation/avada-hooks-actions-and-filters/
The above should not require a support ticket. Your documentation should provide filters, code snippets, etc. that assist with the above.
Thank you.
Additional Request:
We would also like to know how to exclude JS and CSS files from being combined on a per-page basis.
Thank you.
Hello @AeroConsultants
That is not an option to exclude JS and CSS files from the combined file, also an option to exclude this on page basis is not available, we are however listening to our customer’s feedback and suggestions, and you can send yours here => https://avada.com/faq-items/can-i-send-you-a-feature-request/
Thanks
-Ammar
Hi Ammar,
Bummer!
The option to exclude JS and CSS files from file combination using a code snippet should not be considered a feature request.
All we need is a PHP code snippets to exclude JS and CSS that are breaking our site. Can you kindly ask your developers to provide them and then add them to your proper documentation?
Also, if we renew Support, can you guys provide them as well?
Thank you!
Hey, guys. It would be great to know if you can help us exclude JS and CSS files from combination if we renew support. Thank you!
Hi Ammar,
Asking again … Can you guys provide a filter to exclude targeted CSS and JS files from combination if we renew support? Thank you.
Hello There
This feature will be added depending on when our team finds it suitable to be added, our major update Avada will be an overhaul in terms of how content is built and delivered and we suggest you to wait for that 
Thanks
-Ammar
Hi, on my website the footer is not visible on mobile devices but is visible on desktop. How is this possible?
Hello @interjoy
This could be due to Visibility System or Rendering Options in this case, however this will require us to take a look into your website to provide further insights on this.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I bought Avada to run a website that’s now defunct and I even haven’t renewed it’s domain (geniusowl.ca). Now I want to use it on a new site I’m running (rgphotography.ca) but I see a message that says: The purchase code is already being used on another domain. I’m not using it anywhere else. Could you please fix it? Thanks
Hello @geniusowl
You should be able to reset your license without any issues using the my.avada.com dashboard in this case actually, we have a very detailed article about this which can be read here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
Thanks
-Ammar
Thanks for the reply. My Licences page is empty. When I’m trying to add a new one using the purchase code, I’m getting a message that “it’s being used in another account”. But I don’t have another account, or I can’t remember if I ever created another other than the one I can access. If I send you the purchase code, can you let me know which account it’s associated with? Thanks a lot
Hello @geniusowl
You can get in touch with us further using your purchase code in the email body so we can sort this out here => https://avada.com/contact/#contact
Thanks
-Ammar
Hello,
I created a new site and I want to install the license of my theme on my new site. I did not remove the license from the old site, can you help?
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
dear team, a bit of urgency, that’s why would like to post here as well. already created a ticket for this and others. but the most important issue we are experiencing is the live builder not working. only a white page is coming. need help with this. thanks.
Hello @CorpusCallosum
The live builder should load fine for you without any issues, however since you have opened a support ticket with us already, the team will get back to you as soon as possible.
Thanks
-Ammar
Where can change current page menu-item color ?
Hello @autoryde
Depends on how the menu is setup in this case, if the menu is setup from the custom header, that will require you to set this up from the menu element in the custom header, however if the menu is setup using the Global options this will require you to set the color from global options.
You can read more about it here => https://avada.com/documentation/how-the-menu-element-and-menu-work-together/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible
Click Here to Get Avada Support
Thanks
-Ammar
Just wanted to be the first to Congratulate you for reaching 1 million sales.
Hello @Blunoa
Thank you for being a part of Avada family!
Hello!
I just purchased an Avada theme support renewal, but I can’t open the ticket on your website. It says my support has expired.
Can you help me?
Thanks. Marcus
Hello,
Please log out of your my.avada.com support account area and log back in. The status should be updated now and you can create a ticket.
If you still see issues you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
After updating to WordPress version 6.7.1, I noticed the following issue:
I have approximately 200 categories on my site. When I create a new post and select one category, after clicking “PUBLISH”, it automatically shows that an additional ten categories are selected. This is a significant issue that disrupts the workflow and requires urgent resolution.
Please address this issue as soon as possible.
Best regards,
Hi,
This is definitely not normal but is likely setup specific and we’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We performed a reinstallation on the site. When I enter the license code, it says it’s already registered. The domain hasn’t changed, but why is this issue occurring?
Hi
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
It’s only a my problem: after update to v7.11.13 carousel image don’t show img. thanks
Hello @3danny
Kindly make sure that you have cleared your cache, if the issue persists, we will recommend you open a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
I have a problem The purchase code is already being used on another domain.
I have removed from a defunct site, the purchase code did work but I fear it maybe the problem is caused as it was first used with a staging site on the same domain
Hi
You can manage your purchase code from your my.avada.com Please do refer the link https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
For staging sites, please make use of the whitelisted domain format/urls https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
Thank you
Hello. When adding tabs to a mega menu and implementing it, when the user clicks on a tab, it opens the tab but closes the menu, forcing the user to open the mega menu again to see the newly open tab. How can this be resolved?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi there,
Two items:
(1) Avada 7.11.13 was released today but your changelog does not yet reflect it. Please update your changelog: https://avada.com/wp-content/uploads/2023/03/changelog.txt
(2) Either Avada 7.11.12 and/or iOS 18.2 (both released recently) are causing the mobile menu chevrons to move left-right for a second or so when we open the mobile menu (modern menu design style). Can you guys look into that? We went back to previous back-ups, disabled all plugins except Avada, and are still experiencing the issue. The issue appears with iPhones.
Thank you!
Update:
(1) Changelog updated. Thank you.
(2) Still waiting for response. (Note: Avada 7.11.13 did not fix the issue 
)
Cheers!
Glad to hear the change log issue was sorted.
For #2, as this is not a support platform, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you, Abbas. Bug report and email notification (as back-up) sent to Avada Support. Cheers!
You are most welcome
For the record … Team Avada has confirmed this is an issue. Fix appreciated (e.g., php code snippet, temporary code change in file, patch, etc.). Thank you!
Hello @AeroConsultants
We will release a patch or an update depending on how our team see fit in this case
Thanks
-Ammar
Hey Ammar,
That’s great. I’m sure many will benefit from the fix. A patch would be perfect.
Thank you!
You are most welcome
Hey Ammar,
It’s been three (3) weeks since we identified this issue. Confirmed by Team Avada. When do you guys plan to issue a patch to fix this?
Thank you!
Hi Ammar,
Avada 7.11.14 (released today – January 29 2025) DID NOT fix Item 2 above. It’s an issue that you have been able to replicate.
Can you guys please release a patch to fix the issue? The issue affects all Avada customers using the modern menu design style for mobile devices (e.g., iPhones).
Thank you!
Issue solved! iOS was the culprit. iOS 18.3 (released today – January 29, 2025) fixed the issue. Apologies for any inconvenience.
Thanks
Do you have switcher function? to show yearly and monthly pricing in my website?
Hi,
Yes, you can use our Tabs Element for that and inside each tab insert the Pricing Table.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello!!
i have 2 licenses and want to buy a 3rd. but first id like to know if i can copy paste all my data from the other site (clone) and then make minor changes. as opposed to having to start from scratch with the dummy content.
Hi,
Definitely, you can copy paste an entire Avada site using a good duplication/migration plugin for WP e.g. Duplicator.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
All of our websites using Avada suffer from this issue: the Avada lightbox, when activated, is not showing images on the frontend. However, when disabled, it works, but there is no lightbox in the gallery.
Hello @Nayrevil
We will need to take a closer look into this issue for you to provide a better response, can you kindly open a support ticket so this can be checked?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
I’m trying to edit the bottom pop up that says “Together we stand for Change – Join & support us”, that’s part of the campaign theme.
Where can I change it please?
Thank you very much
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
