26639 comments found.
Hello!
I bought the Bridge theme years ago, it’s beautiful and it’s working great. I’m really satisfied! Recently I installed The Events Calendar plugin, which I read is compatible. But for some reason I’m running into trouble.. The single events page does not load properly. Only when I deactivate the Bridge core plugin, the single events page loads correctly. Replacing the Bridge core plugin with the latest version (3.3.2), did not solve it.. Any ideas how this can be fixed?
Regards, Judie
Hello,
As we do not have enough information about the settings on your installation, we would appreciate if you could contact us through this email, include your purchase code in the email, and our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m using the Social Icons shortcode. I’m trying to update the old Twitter icon to the new X branding. How can I do this? I don’t see an icon for X. I tried using the Font Awesome code for X (fa-x-twitter) but that doesn’t seem to work.
Hello,
Thank you for using our theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i no longer can receive support but this theme doesn’t want to register on my subdomain
Hello,
If you are perhaps getting the “Please wait…” message during registration, then try suggestions from this article.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am experiencing significant delays with support for the Bridge theme. It has been 2 days since I submitted my ticket, and I have not received a response yet. I am having issues importing the demo content. Despite following the documentation and attempting the XML import, the site does not look like the demo, and I keep getting the error: “Sorry, no posts matched your criteria.” This issue is blocking the progress of my project, and the current support system is excessively slow. Please prioritize my case or let me know when I can expect assistance. Thank you.
Hello,
Your ticket should now be updated with response. Please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
We also recommend checking the documentation in this link and our Knowledge Base here. There is an article which covers the “Sorry, no posts matched your criteria” error.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is a theme deregistered if it has been deleted and/or theme has been removed from domain?
Hi,
The theme needs to be deregistered in Bridge Dashboard prior to deleting the domain or removing the theme from it. However, if this step is missed, you can deregister your purchase code via deregistration form at our Help Center by following instructions from this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Do you have a database of websites registered to this theme? I’m trying to use this theme and it doesn’t work because it’s registered on a site I made, probably for a client but I don’t know which one and it could be deleted. Can you tell me the domain name registered to my license for this theme? Thanks.
Hello,
You can deregister your purchase code via deregistration form at our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will let you know where it’s registered and assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is it possible to translate the Bridge Core plugin? I tried with loco translate and it doesn’t work
Hello,
The labels inside Bridge Core plugin can be translated using Loco Translate plugin. We recommend checking the tutorial in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just wanted to translate the calendar, because I noticed that when the Bridge Core is active the calendar becomes English, if I deactivate it it returns to my language, Italian. I tried with Poedit and Loco, but it doesn’t work
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Hello,
WordPress 6.7.1 WooCommerce 9.5.1 Bridge 30.8.3 Version 7.0.1 of woocommerce/cart/shipping-calculator.php is deprecated. The core version is 9.5.0, Version 6.1.0 of woocommerce/single-product/add-to-cart/variable.php is deprecated. The core version is 9.5.0,Searching through the comments, I’ve seen that this same thing has been happening for 2 years.
Any solution?
Kind regards 
Hello,
This is because WooCommerce plugin is frequently updated. As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. We do update all the template files when we release new versions of the theme.
Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello
I have 2 purchased regular license for Bridge. But i could not find which license used for which domain. Do you have any license check manager?
Hello,
Thank you for choosing our theme.
You can check this and deregister your purchase code via deregistration form at our Help Center in Your Account > View Profile > My Products.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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i have updated my theme to the latest version, and updated all of my bridge core plug ins .. what im experiencing is that on the blog page, and contact page the mouse scrolling is very slow ,,, like almost stuck ,,, i have backed it up to bring it back to a previous version and it goes away .. Than within 24hrs the mouse scroll option is slow on only two pages ,, i dont know if its a plug in or what it is i cleared my cache and worked with the server support ..i updated the theme updated all of the plug in’s everything looks right ... its almost like a glitch or something .. its the first time its ever happened to me … is there a away to adjust the mouse setting so its not stuck on two pages or plug in ??
its only on one page the blog page with many blog post … The mouse scroll speed is very slow kinda twitchy .. almost like a stuck feeling but the scroll bar works.. the mouse scroll is stuck moves very slowly and twitchy ….where could i go to adjust the speed of this …. could it be a plug in the conflicting ..i ruled out thats its the theme its something else
its only on one page for the landing page of the blog post . is what i meant
Hello,
The conflict with Smooth Scroll has been resolved in a recent update. It’s possible that your theme wasn’t updated correctly. Please ensure that you’ve updated your theme to the version: Bridge 30.8.3, along with all bundled plugins. Check our change log. You can also try to disable Smooth Scroll in Qode Options>General.
If the issue persists, please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i might have to many conflicting plug ins that cache and do compress ccs files
Hello,
The caching plugins may cause issues, and the changes made during the update might not take effect due to caching. Please try deactivating any caching plugins you are using and check your pages again.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I applied the Agency Modern template in the background theme, but found that there is no footer. Please help me where to enable the footer.thank you～
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the ” Bridge-child.zip nov 20 2024 at 10.29am 550kb zip archive ” is that the child theme file i upload to the parent theme.. which file do i need to update my site if im using a child theme i use the bridge child uploaded to the parent theme correct.. im asking in the zip file bundle what does the file look like that i need to use .. im pretty sure i have to use the bridge-child zip onto the parent theme …is that correct if my site using the child theme
should i use the bridge Zip only on the parent theme and it will update the website
| bridge-child | active | none | 1.0.0 |
| bridge | parent | none | 30.1 |
should i drop the bridge zip file into the parent theme and just leave the 1.0 child them left alone so i dont lose any customizations| twentytwentyfive | inactive | none | 1.0 |
is bridge 30.1 the lastest version im just confused on what file to place into the parent theme. should i use the bridge zip file into the parents theme …
or use the bridge child in to the parent theme or does it update automatically i dont understand .. i dont feel that people should have to update there website automatically threw c panel .. it should be built it to the bridge core plug in the new version of the site
Hello,
Use the bridge.zip file to update the theme. Unzip the file and replace the existing parent theme folder in wp-content/themes/bridge. The child theme is not supposed to be updated. After theme update you should update Bridge Core and all bundled plugins. Please check the following tutorial on how to update Bridge and bundled plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I would like to totally remove the “all” and its functionality from the filters of portfolio. Is it possibly? The first filter I want to show it is not the all filter. I want to start from the first of the available categories.
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! Elementor widget panel is loading continuously, can’t edit the single element on the pages this happened after the update it’s stuck in loading mode please fix it
I have tried this https://elementor.com/help/elementor-widget-panel-not-loading/ but still no luck
Hello,
We couldn’t reproduce this on our installation of the theme.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i am going to update the bridge theme. when accessing the file
i need it to be the child theme file
when i go to the " file folder " is this the new "child theme" ?” Bridge-child.zip nov 20 2024 at 10.29am 550kb zip archive ” is this the file i need
when installing the child theme i only update it to the “parent theme” when installing it is that correct ??? i dont want to override certain customizations
Hello,
The child theme is not supposed to be updated. You only need to update main Bridge theme. Child themes are intended for keeping your code snippets safe from theme updates. This is where you can add your custom code and safely update main Bridge theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there, I have 2 purchase codes for Bridge and i’m fairly certain both websites are no longer required but i need to check and then deregister my purchase codes to use elsewhere.
I’ve tried using your deregister tool but of course i need to now the actual domain but i have no idea which one of hundreds of websites I’ve built over years they’re registered to. Can you please help me identify which domain names are associated with the my Purchase codes? I’ve set up an account and tried your support form but the purchase codes have ling since expired so I can’t contact you on there. Do you have an email I can send them to so that you can look into it?
Huge thanks
Hello,
Thank you for using our theme.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com) in the deregistration form, and in the error message the correct url will be written.
You can also contact us through this email, include your purchase codes in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Aah that’s great! It worked! Thank you. Ok so for one of my purchase codes it’s on an old dev site which has since been deleted so i can no longer go in and deregister it. Are you able to free it up for me if i send you the domain?
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hello Kindly I would like to understand why the contact form does not work on your theme… it has never happened to me and I have not installed anything that is not native to the theme.
the wheel spins but does not send, has this problem happened to you before? Thank you very much!
Hello,
The contact forms are working correctly on our end.
You can check this article and try suggestions listed there.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Using the qode slider on startpage. Bold headlines and 2 buttons. Looks great on computer, but not good at all on mobile device. How to make responsive or use on mobile device? Any solution?
Hello,
Please check the Qode Slider documentation in this link. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! Since the Elementor update, the element edit page is not working, it’s stuck in loading mode :/
Is there a way to fix it? Thank you!
Hello,
You can try suggestions from this article.
Also, please check if you have updated the theme and its plugins to the latest version listed in change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just noticed that it is stuck in Bridge 30.4.1. In appearance, there is no update available though :/
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Wasn’t there an option to use a YouTube video as a background in a Qode Slider? Now I only see options to upload files.
Hello,
The Qode Slider only has option to add self-hosted videos. If you need to set YouTube video as video background you can use Slider Resolution to add slider. For more info please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
