26639 comments found.
PLEASE BRIDGE HELP ME, I contacted a month ago before my support expired, I can’t keep buying support without any help please for the 15th time the import doesn’t work and I followed your steps. My import keeps getting stuck no matter what I do
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
When importing demo, only the plugins listed as required for that demo (please see screenshot) should be active.
You can also try with XML import, which is a lighter demo import method and it is covered in demo import tutorials here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey. Usually global theme option override by element local properties, but in Qode’s case it does not seem to. Is there a way to set global theme options but to have the chance to adjust items locally if needed? Thanks!
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I have 3 licenses for bridge and updated the theme on 1 of the websites a few days ago. Some images are no longer loading, the logo in the header in particular and some images in posts. Please assist. Attempting to customize the theme results in a critical error.
Hello,
When updating Bridge theme and bundled plugins, we recommend following instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to also update Bridge Core plugin which will be listed there.
Once the theme and plugins are updated you should navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file
You should also make sure that your purchase code is registered in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please help to fix: 1. color setup for top header font is not working, only show white color, need to change to black or dark grey 2. there is an white outline color on the header area maybe about 1 px white outline. need to delete the outline 3. can not change the font color menu on the header
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After a long time I returned to this Creator and templates. Unfortunately, nothing has improved technically. An attempt to install the demo ends exactly as 5 years ago, everything locks up and slows down. The demo cannot be installed. The server parameters are corrected, and the whole process is repeated dozens of times without any success. 
ticket: 287509 – 4 hours work and still the same issue.
Hello,
We are sorry to hear that you’ve got this impression.
For demo import we recommend following steps from video tutorials in this link where each step is covered in detail. As noted at our Help Center that our working time is from 9am until 5pm CET during weekdays (please see screenshot).
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There is so many bugs in your “elementor” versions of the website that it makes that demo and whole template not possible to use. I am not sure how do you prepare this “elementor” version but it does not work properly. How could I refund the purchase?
The theme is working correctly on our installation.
We see that our support agents replied to all of your tickets and provided you with assistance and guidance on how to utilize the theme.
You can find in this Envato Market article more info about refunds for items purchased on ThemeForest.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Maybe replied but not resolved. There is a reply and there is a solution. In my case, the issue are not all solved.
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Hi there, I bought the theme couple of days ago and made this website for my wife: https://weddingplannerstudio.nl/
However I cannot seem to replace the Favico in the Qode settings, every time I delete it or replace it with another image and hit save it pops back after refreshing..
Hope someone can help me with that!
Hello,
Thank you for choosing our theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the article in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have 3 Bridge licenses, they are all in use but all these sites are stopped. I want to create a support ticket to ask you but support is expired. I just need to deregister as described in the helpfile of Bridge. Where can I do that? – Thanks.
Never mind, I just found it.
Hello,
Thank you for using our theme.
We are glad that you’ve managed to resolve this in the meantime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought our first Bridge theme in 2014, so I follow you 
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Hi,
I just update new version on main website but I can’t registered my license due to it used on other domain. Could you help to de registered the old domain because it unused.
Thanks
Hi,
You can deregister your purchase code via deregistration form at our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This page shows 18 different headers to choose from in the Bridge theme. How do I use these? In Qode options > Headers, they’re just a few header ‘types’ available.
Hello,
We recommend checking the documentation in this link and video tutorial here where options for different header layouts are explained in more detail.
If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you to set up the header layout your need. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello There! I’m getting this error in one of y websites:
Warning: Undefined array key “plugins” in /home2/nataljh4/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 130
Warning: foreach() argument must be of type array|object, null given in /home2/nataljh4/public_html/wp-content/plugins/js_composer/include/autoload/vc-pages/welcome-screen.php on line 131
how can I fix it?
thanks in advance
Hello,
These errors are related to the WPBakery plugin.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Team,
I have used my this theme on my other domain which is now not in use and I want to create the new website from this theme from new domain, can you please let me know how to do this as I don’t have premium support now.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, I get a message telling me that my license is activated on another site, from my knowledge it shouldn’t be. can you help me deregister it wherever it shows up so i can use it? thank you.
Hello,
Have you managed to resolve this in the meantime? Our system shows that your purchase code was registered on a new domain today.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yes, all good now, thank you!
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Hi there, I just installed this theme and couldn’t find the demos I liked. Do I have to pay another $48 for the demos that are listed on your live preview?
Hello,
Thank you for choosing our theme.
The demos are included and you can find more detailed instructions on how to import them in video tutorials here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, for the property demo, currently when it shows the listings, half of the screen is showing the map, half of the screen is showing the listings. is it possible to disable/hide the map and simply show all the listings as a normal full width layout? asking before i make my purchase. thank you.
Hello,
Thank you for taking interest.
This can be achieved by following instructions from this article – How To Display Listing Search Results Without The Map When Using Listing Themes. Our support agents can also assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Where do I change the demo content that appears in the portfolio items with the title “About this project” followed by demo text? It’s incredible, I just can’t figure out where to update the information.
Hello,
To edit description text for portfolio items you need to enable page builder for this post type. Depending on which page builder you’re using, you can find this option as listed below.
1. For Elementor you can do this in Elementor > Settings
2. For WPBakery this can be done in WPBakery Page Builder > Role Manager. Set “Post Type” to “Custom”, check all of the options and save changes.
Some text is added as theme labels. To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Bridge Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, I want to create a new site but I get a message telling me that my license is activated on another site. This site has been closed for a long time, can you remove this activation so I can create my new site. I can no longer create a support ticket because my license has expired. Please kindly address this issue.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, i imported the demo 510. i have some shifts in the information (tel, email and opening hours) the texts are shifted to the icons vertically. the form font is not displayed correctly as on your demo. In the settings I have the font: YANTRAMANAV Thanks for your help
Hello,
Once import the demo it is important to navigate to Qode Options and click on “Save Changes” button in order to generate a new dynamic CSS file.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I faced the problem of it saying my purchase code is used for another domain but I did not connect it to any
Hello,
Thank you for contacting us.
It was connected to the domain which is no longer active, so we have deregistered it. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I deleted my previous website before de-registering my purchase code. Now my purchase code does not work. Please help.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hiya, Since update I cant upload portfolio image?? Do you have a solution pls
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin to the latest version. Also, please check if your purchase code is registered in Bridge Dashboard.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the reply. I will follow these instructions. Although I did not find a Core Plugin??
I downloaded the core file from a folder and installed. I bought theme in 2015 would this make a difference. Do I need to upgrade the child theme? I cant find the place to enter my activation code either
I added core and it does not say bridge dashboard??
You can find the theme changelog in this link.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins, and please don’t skip ’ 10:34 – One final step after updating the Bridge theme’ part of the video. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
