26890 comments found.
Hello, when will we get a new update with new demos?
Hi,
We usually add new demos every few updates. I believe a few new ones are being worked on at this time, and they will be added in the next updates.
Regards, Simion C.
Hi,
Can i edit checkout form? For phone i want delete * and i want write (optional).
Thanks
Hi,
The phone field is required, not optional. The optional fields are marked by the text optional https://prnt.sc/GQSHhM2nH-Eu Individual fields can’t be modified with settings unfortunately. The only option there is, is for removing all the billing fields https://prnt.sc/OFsTMWL7Nh6S for a simplified checkout like this https://prnt.sc/SSSPv1CS6-Rw Perhaps we will add more options in the future, it remains to be seen. We are very sorry for any inconvenience.
Regards, Simion C.
I am writing to complain about icons such as social media icons and all other icons on my site that are not displaying. The icons display when I am in Athe dmin dashboard but don’t show when I am not logged in. I complained earlier but your support forum you sent me to were not solving this issue. This is the screenshot, https://prnt.sc/vPbFr8cfWZwO and https://prnt.sc/58ihsQS_tbWy
Hi,
That could happen sometimes, but usually because of the caching/optimization used on the website. The theme by itself loads the icons correctly regardless of being logged ion or not. Last time I investigated such a case the issue was caused by a setting from a plugin called speedycache, this setting https://prnt.sc/-CBLqP0yJUfr And the solution in that case was to exclude these files https://prnt.sc/flAu9DUUmpPl If you are using the same plugin, you could try the same. But if maybe the problem is different, we will take a look at it. You can send us an email at contact@tagdiv.com and provide a link to the website and admin login. Then we will check as soon as possible.
Regards, Simion C.
Hello, when are you implementing an Accordion module? It seems that many people ask for this, but it is not implemented. It is only the html version, but a module is directly desired
Hi,
That has been on our to do list for quite some time. There were indeed many requests for such an element. We will try to add it soon in the composer.
Regards, Simion C.
Don’t buy this theme. They will hacked your website and setup auto redirect
Hi,
Apologies for the issues you’re facing. Your site may have been compromised due to outdated WordPress, plugins, or theme, or a lack of security measures. We recommend updating everything regularly.
If you’d like, we can help update the theme and clean the site. Please email us at contact@tagdiv.com with your wp-admin login, cPanel, or FTP details, and we’ll assist you promptly.
Regards, Anamaria
I’ve been trying to edit my pages with tagdiv composer but tagdiv composer isn’t loading the pages so it can be edited since yesterday, it’s just showing that loading spinner but refused to load the page
What is the problem?
Hello,
This issue can occur for various reasons. Please check if a plugin conflict does not cause the problem. Disable extra plugins and leave only the tagDiv plugins active; the page size can cause an issue and more. Also, please test on a new page to see if you can edit there. Additionally, we can investigate the issue for you. Please get in touch with us via email at contact@tagdiv.com and provide wp-admin access, as well as cPanel or FTP access.
Regards, Anamaria
Hi guys,
When using the Business PRO theme, on a “Category” page, the hero section is currently a Big Flex Grid 1 (see image). How can I set this grid to pull the latest posts from the current Category? (same as a Post Loop)
https://app.screencast.com/YTRoys3C9WaTI
Thank you.
The grid in the category template should have the current category filter set https://prnt.sc/oY5Qld3KgyBq Then it will automatically display the latest posts from the category you are on. The post loop below the grid should have an offset of 5 so it doesn’t repeat the same posts https://prnt.sc/bGtZlRpwa-wE I have set it like that on your website now, please check as well.
Regards, Simion C.
Hi guys,
We are trying to add the [tds_partial_locker tds_locker_id=”3458”] shortcode to appear automatically after the first paragraph of each article.
Unfortunately, it seems that the below method we are using is not working properly.
See below where/how we are trying to achieve that. When trying to add the code manually, it works just fine. So the issue seems with how we apply the shortcode to achieve the desired result. Can you please advise what we are doing wrong, or what should be done to achieve this goal.
function wpa_ai_add_shortcode_after_content($content) {
// Get Shortcode optio
$wp_autonomous_ai_content_hook_1 = get_option('wp_autonomous_ai_content_hook_1');
if ( empty($wp_autonomous_ai_content_hook_1)) {
return $content;
}
// Only modify single posts, not pages or other post types
if (!is_single()) {
return $content;
}
// Your shortcode here - change this to whatever shortcode you want to add
$shortcode = $wp_autonomous_ai_content_hook_1;
return $content . do_shortcode($shortcode);
}
// Add the filter to modify the content
add_filter('the_content', 'wpa_ai_add_shortcode_after_content');
Thank you
Hi,
That may not be so easy. From what I know the locker shortcode must actually be inside the post content for the locker to work correctly. It is added there when setting it for a post normally. I could make some tests to see if it could be added for all the posts at once, I assume that is what you would like to do. Or would you like to add it to multiple specific posts only? Do you have a testing/staging website to test? I suggest to send us an email at contact@tagdiv.com and we can discuss more there.
Regards, Simion C.
Thank you Simion, I sent you an email.
Looking forward to your reply.
“There is a major bug where you cannot delete elements that are empty. I keep selecting and right clicking or trying to drag empty columns and rows, but they ”delete” button is greyed out.” The same here. I can delete elements and rows, but NO COLUMNS! No chance, I tried all. Empty columns I can’t delete!
Hi,
Columns can’t be deleted, rows can be. Columns are the result of splitting the row. For example if you split a row in 3 columns and you want 2, simply select the 2 column layout https://prnt.sc/PDp8pSaJpFUU And if you have just one column in the row, which you want to remove, then remove the row itself.
Rows can be deleted by drag and drop to the bottom right corner, or by right clicking the row icon and choosing delete https://prnt.sc/qaMTHgo6hwUv or by clicking on the row icon and pressing delete on the keyboard. So there are 3 methods of deleting rows in the composer.
But if there is a problem on your website and the composer is not functioning correctly, I suggest to send us an email at contact@tagdiv.com and provide a link to the website and admin login, and we will take a look as soon as possible.
Regards, Simion C.
Thanks Simion, figured it out. At the end was easy. Allow me one more question: I imported from Cloud Library a Single Post Template and made it global. But unfortunately this Template do not inherit the global font settings. Remains on Opens Sans, global I set Source Serif 4.
Hello,
I think you set the font from the Theme Panel -> Theme Fonts. This option only applies to older templates in the tagDiv Standard pack. You will need to set the font using the tagDiv Composer -> https://forum.tagdiv.com/tagdiv-composer-tutorial/. Edit the template, select the element, and you can set any font you want: https://i.imgur.com/3NSAcIT.png. You can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png For additional support, please get in touch with us on the forum https://forum.tagdiv.com/ or via email at contact@tagdiv.com
Regards, Anamaria
Sorry Guys, but with the fonts you’ve created a big mess. Now I’ve to change at every module the font settings manually. Do you know what pain this is? I replaced Open Sans and Roboto in the style.css wtih my fonts, but this didn’t work I only need two fonts: for content and headings, menu. Not more. You’ve involved about 5-6 different fonts on home page and the only way to change this is manually.
Hi, so I’ll basically need help for everything, from removal of all images that i don’t need, to removing some layouts (home page) and adding a place for “key Points” after the article(not home page) and also creating an about, contact and terms of use page, thats basically all, i dont really know much about this
any help ideas for me?
Hi,
Everything can be customized with the composer, including the homepage and the templates for post pages, category pages, etc. I see you installed a theme demo, now the next step is to customize it. The theme documentation has useful guides https://forum.tagdiv.com/newspaper-theme-documentation/ but we will help as well. I suggest to create new topics in our support forum https://forum.tagdiv.com/newspaper-theme-support/ or to send us an email at contact@tagdiv.com and let us know what you want to do first. We will check and provide assistance as soon as possible. Let us know.
Regards, Simion C.
Sent an email, thanks
thank you kind regards
Hi,
I see you are using the page template with latest articles section, and module 10. You can se the excerpt length for module 10 in the theme panel https://prnt.sc/_0_1hTjMiQyw But it may be needed to also change the excerpt type from words to letters https://prnt.sc/lo5qSM2Q_toZ to have better control over the length. Please try it.
Regards, Simion C.
Hi,
We have two licenses. We’d like to buy one more, but does this theme support Polylang plugin for multi-language sites?
Hi,
The theme cloud templates may not work with polylang, meaning that they can’t be set per language. Our custom cloud templates do work fine with the WPML plugin, our developer team made the integration for it. That is why we would recommend using WPML with the theme if possible. We are very sorry for the inconvenience.
Regards, Simion C.
Author Page not loading: https://forexmt4indicators.com/author/admin/
Hi,
Maybe there’s something wrong with the author template. What if you import a different template https://prnt.sc/a6oHvPzCQ1cu and set that one, does it fix the problem? If it does, then it means the problem is with the current template. But if it doesn’t the problem is somewhere else. Either way, I would like to take a close look at this, please send us an email at contact@tagdiv.com and provide admin login for the website. I will check as soon as possible.
Regards, Simion C.
Hi
i am having this issue, i have created the post upload form for front end https://imgur.com/a/UtV9O89 but i don’t want user to select a specific category for their post. How can i restrict specific categories to select ?
is there any filter or hook which we can use in functions.php ?
Hi,
We haven’t added an option for that unfortunately. At least not yet. You could hide the ones that you don’t want to appear, or maybe create a taxonomy with the terms you want and attach it to posts. Other than this it could only be done by making modifications in the theme, but this isn’t recommended as the modifications will be lost after a theme update. The easiest way is to hide them. I suggest to send us an email at contact@tagdiv.com and provide a link to the submission page, and mention which ones you want to display.
Regards, Simion C.
Hello, i’m using google charts which works perfectly in desktop view. however, on my phone and in the inspected mobile view it does not load hte <script type=”text/javascript” src=”https://www.gstatic.com/charts/loader.js” id=”google-charts-loader-js”></script>
one more question, does your theme minifi the JS Scripts?
Thank you
Hi,
From what I can tell the script is always loaded on the website, desktop and mobile. If you load it in the theme panel header code field, it will load across all devices. Should be the same if you load it with a plugin.
The theme doesn’t minify the js scripts or files loaded on the website. This is usually done by optimization plugins automatically, these can also combine the scripts into one larger file. Optimization could affect the functionality of some things by minifying or combining the files. But I don’t believe that you are using any optimization at this time, and the respective script is loaded by its own. So there should be no problems.
Regards, Simion C.
Hello,
Yes, this can be done if you use a cloud template for the header section, it can be edited using tagDiv Composer and you can add in it what elements you want, for example – https://i.imgur.com/epLmPhT.jpeg – https://i.imgur.com/RCDS3vH.jpeg – https://i.imgur.com/GOXTfhi.jpeg
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Best regards, Calin
Thank you very much for your valuable answer. I have one last question. How do I integrate Buddypress profile? (I want to show it in the user menu) Healthy and happy new year to your entire team!
Hi,
So you would like to add the buddypress profile page in the user menu. Are you referring to the menu element? If so, You could add it as an extra page https://prnt.sc/Ge2BjzysYQKj You can add it there via the link or ID of the buddypress profile page. Or if you want to add the profile page in a menu, you could add it as a custom link https://prnt.sc/6guIUYFOAIik But in case I am misunderstanding, please provide an example of what exactly you would like to do.
And thank you very much for the kind wishes, we wish you all the best in the New year!
Regards, Simion C.
When I press the “load more” posts button it loads posts above the screen not down. Due to this visitors are leaving the page because they think there are no posts. I do not want to use pagination. Kindly help! I am using tagdiv composer
Hi,
This situation can happen for several reasons, and usually the major cause is usually due to a conflict with another plugin that is being used. Please test with only tagDiv plugins to check if this problem persists (also if you are using a child theme, please test with the main theme). If the problem still persists we will need to investigate it more closely, for this you will need to contact us by email at contact@tagdiv.com and provide us temporary access to the site to check this situation.
Thank you! Calin
Hello dear tagDiv team i have send new email please change my domains licence Thanks Regards
Hi,
Thank you for contacting us via email, we’ll do our best to reply as soon as possible.
Thank you! Calin
Thank you very much
Hello, Social media icons are not showing on my website. What could be wrong?
Hi, Can you please let us know some more details? If you have a pre-build theme installed, then the social icons can be edited using tagDiv Composer -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ to edit the template and add/edit the social network elements – https://forum.tagdiv.com/social-icons/ Also, if you are referring to social share and not social network, then you can check this guide – https://forum.tagdiv.com/social-sharing/
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Best regards, Calin
Hello. I am not satisfied with the product and I am wondering if there is a possibility of a refund. Thank you.
Hello, first and foremost, we’d like to understand what you’re unhappy with and the problems you are facing using our theme. Is there an issue with our Newspaper theme that we can help resolve? If we’re unable to address your concern, we’ll be happy to offer a refund. Thank you! Calin
Hello. The layout of the posts on the main page does not allow me to set the categories I want to be presented in, so the news or posts are repeated several times. This gives the impression of a lack of professionalism on the website.
Hi,
If I understand correctly, you want to set different categories on the blocks on the home page, this can be done using tagDiv Composer -> https://i.imgur.com/lZ88YED.jpeg (https://forum.tagdiv.com/tagdiv-composer-tutorial/) to edit the page, after it is opened in the editor just select the block you want to edit, check the tab called “Filter” -> https://i.imgur.com/zFQkPIf.jpeg (https://forum.tagdiv.com/flex-block-settings-guide/) from there you can choose the category to be used on that block; and to make sure that the blocks are not repeated on the page, the unique article option can be used on the page -https://forum.tagdiv.com/unique-articles/
For further assistance please contact us on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Calin
