8660 comments found.
I really don’t get it how it is not possible to reset a license?! We purchased this theme quite some time ago and there’s no active website by us online using this theme… but I’m told that only a migration is possible, and that we should contact the author thru the “Themeforest Author profile”... but there it stops… because support has exceeded. With other themes or plugins you have the possibility to register domains or some other way, but not here.
Hi zzboba! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code (this doesn’t require active support): https://themeforest.net/user/undsgn
Note anyway, that according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture. Some themes allow you to do this but only if you are migrating an existing site to a new URL, and of course this is also possible with Uncode. If you are using this system to place the license on a new project, according to the Envato Terms, you are committing an offense: https://themeforest.net/licenses/standard
I’m aware of all this. And the license was never used for any live website, just some tryout on an development environment which eventually got killed. I would even write off the license and buy a new one… but to be unable to transfer a license from e.g. a development server to the live server by myself (or to loose the license completely if the dev server gets deleted) is a no go, at least for me. Anyway, thanks for your fast answer.
Hi zzboba! Unfortunately, we cannot help you more. If you need help, please contact us privately as suggested above.
Hello,
Can you tell my how I add video to webpages? I can’t seem to find any video modules and single media doesn’t seem to support video.
thanks
Hi Gingerfuzzy! If you need a simple video embed you need to use the Single Media module after you have imported the video on your Media Library: https://support.undsgn.com/hc/en-us/articles/213457149--oEmbed
Then there are also more advanced solutions, ex: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello team, I’ve tried to make rotating text with underline like in screenshot, but I wasn’t able to find how to do it in documentation.
https://ibb.co/rkQQSxvThanks in advance.
Hi xChemical! Please follow: https://support.undsgn.com/hc/en-us/articles/360000839077-Animated-Headings
The shortcode for this example is similar to
[uncode_hl_text color="#ffea01" opacity="1" height="20%" animate="true" offset="0.2em"]Digital design is like painting, except the paint never dries.[/uncode_hl_text]Combined with these settings: https://undsgn.d.pr/i/dnS3St
I think there’s a backdoor vulnerability with this theme.
I keep getting wordfence alerts ’* File appears to be malicious or unsafe: wp-content/themes/uncode/core/plugins_activation/init.php’ and then there is a critical error on my site. I am using all up to date themes and plugins. I have installed clean wordpress core files, the plugins and themes have all been deleted and reinstalled from wordpress so are all up to date and it still keeps happening with the same notification from Wordfence.
Are you aware of any issues with this theme? I can’t raise this issue with the support as it’s expired – I am not going to renew this if I need to change the theme because of this issue anyway!
Hi superlativedesign! Please follow, this is a well-known false positive from this plugin: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
Hi, I can’t login to the support center. If I login via Envato, it just jumps back to the front page, without logging me in. Can you help?
My current issue is with plugins like https://wordpress.org/plugins/back-in-stock-notifier-for-woocommerce The Form doesn’t show, I tried a few of those plugins, none works. We use content block for the product and the form appears, when I switch to a standard theme. I already tried adding the woocommerce_single_product_summary hook, that didn’t do anything unfortunately.
Sincerely Karina
Hi FoxBytes! You cannot access the private Help Center since your support period is expired. Only users with a valid support period are allowed to access it.
Try to share the link of one of these products and reference the plugin you are trying, we can check if it’s something we can help from here without logins.
Hi FoxBytes! You can try to add the following code to your functions.php file: https://pastebin.com/raw/tU0S71e5
Next, include an Uncode Do Action module in your layout with the settings shown here: https://lopezb.d.pr/i/bb95PZ
Hi there, im on a crisis regarding a website that I created (icpconnects.com).
Previously I used directly from Wordpress and it gave me a free trial for a month. But after using its features for a month (ie: adding the undsgn plugin), it asked me to buy a ridiculously expensive plan which I avoided and now the website it down due to not being able to use the plugin from Undsgn at all.
I turned to and transferred everything to 20i which has its own Wordpress hosting site that allows me to upload the plug in from undsgn easily without having to charge me a ridiculous amount of money. However when I put in the license code from you guys, it says that I can’t use it bc I used it previously, but the website it not even live due to the unavailability of the plug in feature.
Could you help me resolve this as I’ve used up all of my budget to create this website. It’s the same website just a different hosting platform. Please help me.
Email me at adam@icpconnects.com
Thank you.
Hi adamn83! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least, ask for support with an account that bought the theme): https://support.undsgn.com/hc
Hi, thanks to the team, you’ve created a wonderful template. I’ve been using it for quite a few years now for various customers and for my own personal use. I’m currently working on an e-commerce project with uncode. The site isn’t online yet and I’m using Theme Options → Extra → Redirect Page. Since the new version of woo-commerce (9.1), the “coming soon” mode feature has appeared to manage the store’s visibility (WooCommerce → Settings → Site visibility). Since then, I’ve had two problems. > The Redirect mode in your template no longer works for the store. > The “coming soon” page offered by woo-commerce isn’t accessible from the block editor, and I can’t update the site style, or even the content. Have you encountered this problem? Thank you.
Hi sebhie! Thank you for the kindy words! Unfortunately, it’s not possible to have two types of redirects working simultaneously. If you want to use the WooCommerce redirect, you won’t be able to use our combined redirect, and vice versa—you’d need to use Uncode’s redirect to block the entire site.
The WooCommerce redirect page is designed in such a way that it can only be edited with an FSE theme (for example, it doesn’t work even with their default theme, Storefront).
Hello, thank you for your reply. The redirection system in your template works very well and suits me perfectly. The on/off line option in woocommerce caused a bit of a mess but in the end everything worked fine. All the best to you.
Hello, thank you for your reply. The redirection system in your template works very well and suits me perfectly. The on/off line option in woocommerce caused a bit of a mess but in the end everything worked fine. All the best to you.
Thank you for the confirmation! 
Hello!
I’m thinking about buying this theme. And I have a pre purchase question.
I thinking about using the one click install to use as a base. More than likely this one: https://preview.themeforest.net/item/uncode-creative-multiuse-wordpress-theme/full_screen_preview/13373220?_ga=2.178711076.144294052.1736504284-543269457.1736504284&_gac=1.262908542.1736512573.CjwKCAiAp4O8BhAkEiwAqv2UqAhK4Dfk91DUVePrzja3QBZ0-m11hAqXmyncTJPWI_lA70Wdx5kZ7xoCVC8QAvD_BwE
I’m not a huge fan of the project pages, I need something which is more of a casestudy rather than just big images.
I quite like this page: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments So my question is can I use this page layout as a subpage for the first link? will I have problems trying to replicate this: https://preview.themeforest.net/item/uncode-creative-multiuse-wordpress-theme/full_screen_preview/13373220?_ga=2.178711076.144294052.1736504284-543269457.1736504284&_gac=1.262908542.1736512573.CjwKCAiAp4O8BhAkEiwAqv2UqAhK4Dfk91DUVePrzja3QBZ0-m11hAqXmyncTJPWI_lA70Wdx5kZ7xoCVC8QAvD_BwEon one of the project pages?
Thanks
Hi Gingerfuzzy! Thank you for your interest! 
We are sorry but it’s not possible to understand you since you copied the link of the generic Envato iframe and the links you inserted point to the homepage.
Please start navigating from the real URL and copy links from here: https://undsgn.com/uncode/
So using this as a homepage https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220
and this as project page: https://undsgn.com/uncode/homepages/creative-landing/
Hi Gingerfuzzy! Yes, confirmed. You can use any layouts as your homepage, and set the project page to have any layout you want. For example, also these are project pages (case history) and they don’t have anything in common (so you are completely free, also to copy in in the Creative Landing design), ex: https://undsgn.com/uncode/portfolio/digital-web-layout/
https://undsgn.com/uncode/portfolio/storytelling-layout/
etc
Is there a demo site that I can see the backend for? I’m not 100% convinced that this theme for me so wanted to play around with it. Thanks
Hi Gingerfuzzy! We are sorry but generally themes don’t offer a demo for the backend. You can evaluate from the video tutorials or from the doc: https://www.youtube.com/channel/UCK27He6L4DmmC_5SCClFEkQ/videos
https://support.undsgn.com/hc/en-us
Hello, can you help to release the version to filter product-status by onbackorder please? I really need this update for my website to work.
At the moment, its only filtering status of on_sale, and in_stock? I assume it will be quite easy to add onbackorder as well.
Thanks.
Hi ksuteja! What you’re asking for isn’t as straightforward as it might seem. Unfortunately, in WooCommerce, products on backorder are considered “in stock,” so there isn’t a simple and efficient way to differentiate them from those that are only “in stock” and not on backorder. Implementing such a feature would require significant development work. We can certainly evaluate it for a future update, but I’ll need to pass this request to our developers. This isn’t something we can provide right now with a quick code solution.
Hello, my website is https://lonestar.fitness and my footer isn’t showing up on mobile. I have it set right and it shows on desktop and tablet, but not on mobile. Can you help me with that please?
Hi emosamurai! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme, moreover, this website is even not registered): https://support.undsgn.com/hc
Hello what cache plugin works best with the theme
Hi kingsleymensah! Here you are with our suggestions, the best is WPRocket but also Breeze works fine (please in the case read the notes for additional cache plugins): https://support.undsgn.com/hc/en-us/articles/360017231458-Use-a-Cache-Plugin
Happy New Year dear Support
As always, I find myself in a license chaos. Do I have a possibility to see in your system which license is used for which domain? I bought 6 or 7 licenses in total and have lost track. I can’t find a way to see via themeforest
Many thanks and best regards
Hi pigor! We are sorry, but we do not have direct access to your licenses. These are issued by Envato and operate within the theme through an automatic API system. We can only query the registration database when you provide us with your License Code. Once we have that, we can offer you a report on how your license is being used.
Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Codes: https://themeforest.net/user/undsgn
Hi,
I have polylang on my site for both arabic and english versions, when I switch the language I would like the logo in the Navbar to switch to the opposite side for the other language version of the website, how to do that?
Hi ahmedmot! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least please ask for support with an account that bought the theme): https://support.undsgn.com/hc
Menu not transparent. I’ve put the menu opacity at zero in theme options and turned on first row. Remove transparency is off. But nothing changes. Help! Thanks.
Hi brianshumway! Without a check to your live site or the possibility of accessing your installation, it’s really not possible to figure out what you are missing. From here we can only suggested to check the dedicated documentation with all the possible settings involved: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent
I’m disappointed. I used the uncode theme to make the client’s homepage now and there was a problem. However, themeforest is no answer to the two emails and the uncode can’t help. I definitely bought it in November 2024 It’s urgent. Please contact me at bydme26@gmail.com .
I will send you a confirmation email as I wrote below. Themeforest is not giving an answer
Hi bydme! From what we can see your previous messages were replied to the same day: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments?page=1&filter=all#comment_31217209 and https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments?page=1&filter=all#comment_31219862
If you haven’t received a reply, it’s possible that ThemeForest messages ended up in your Spam folder. As already explained, if there’s an issue with updating your support period, which now appears to have expired, this is something you need to resolve directly with Envato and not with the author, as the entire process is managed by Envato: https://help.market.envato.com/hc/en-us/requests/new
I’ve already searched through spam folders, but I can’t find them. Don’t you think you can be flexible and help the customer who bought them? It’s a bad experience.
I’ll buy the Uncoded theme again because I can’t communicate, but I think I’ll consider another theme next time.
I wonder if the created screen works without any problems even if I delete the existing Uncoded theme registration code and put in the newly purchased code.
Hi bydme! Please understand that we cannot verify your theme purchase directly, as all purchasing and licensing processes are managed exclusively by Envato. If there is an issue during these stages, it’s best to contact Envato’s customer support for assistance.
As the authors of the theme, we are here to help with any technical problems you may encounter. However, we don’t have control over the processes handled by Envato, including potential issues with emails or notifications from their platform.
We can see that your support status is currently active, which means you should be able to access our Help Center. This system is connected to Envato via API and is available for addressing any technical concerns.
If you continue to experience issues with Envato-related matters, we recommend reaching out to their support team for further assistance.
Thank you for your understanding, and we’re here to help with any technical questions you might have!
Does this theme allow working with elementor?
Hello! Uncode is built on a customized version of WPBakery Page Builder. You can find more details here: https://undsgn.com/uncode/frontend-editor/ We have not tested Elementor with Uncode, and we do not provide support for it. Additionally, all our demos are specifically designed for WPBakery Page Builder. Best
You have an automatic action in the recommended plugins that causes the server to overload both the CPU and memory even when no actions are being performed from admin/user side. Once you turn off the additional plugins like Uncode Privacy, WPbakery, Wireframes the problem does not recur anymore
See a picture of a 7-day tracking: https://i.imgur.com/Ht5urz9.png
Any explanations to this?
Hello! We have not received other reports about this issue, so we would need a bit more information to narrow down the problem. This would help us determine whether the issue lies within a specific script of the plugin or in how it was implemented (e.g., dynamic content looped in a certain way, excessive AJAX calls). Disabling WPBakery essentially stops the execution of all shortcodes, which might resolve any related issues, but it also disables advanced functionality. If you have an error report that correlates with the CPU data, we would be happy to review it.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
A warning appears in the new update. After logging in to the site, the customer receives this message – Warning: Decrement on type null has no effect, this will change in the next major version of PHP in /…/wp-content/themes/uncode/core/inc/wp-bootstrap-navwalker.php on line 169
Hello, thank you for the heads-up. That file has remained unchanged for months, and that specific line has been the same for years. This suggests the issue might be related to updates in WordPress, a plugin, or a new PHP version. Do you have a child theme installed? Does the problem persist if you disable it? Could any particular plugin for the menu or WooCommerce customers be involved? We are currently working on replicating the problem and will investigate further to provide a solution as soon as possible.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
this message appeared after changing php to a newer version. when I changed php to an older version, the message does not appear.
Thank you. And could you also let us know which PHP version you updated to, please? Better, if possible, providing both the older and the newer version would be greatly appreciated. TYIA, best
The error does not occur on php 8.1.28 and earlier. It occurs on php 8.2.19 and 8.3.7.
Thank you, we already have a fix, although it’s still in our beta branch. Since I can’t confirm when it will be officially released, I can provide the files and instructions for replacing them on your server if you prefer. Please replace the following files:
- wp-content/themes/uncode/core/inc/helpers.php
- wp-content/themes/uncode/core/inc/wp-bootstrap-navwalker.php
You can find the updated files here: https://www.dropbox.com/scl/fo/jhb0khjemn22seast2uv9/AOhp0QTi4mIM2tOr7gWE1TQ?rlkey=85wocwovlvomrmor4gnx4ij1l&dl=0
Let us know, best
Thank you very much. And a suggestion and a big request to you. Please integrate Uncode with the LMS plugin (Tutor LMS, Lernpress). Uncode is a great theme that has options that other themes do not have. Unfortunately, when connecting to Tutor LMS, the header, menu and logo are not displayed. Only the footer is displayed, but the one from the general settings for pages. The settings for courses, lessons, etc. do not work. Please, please integrate this and add in your marketing that the theme is compatible with LMS.
Hi adventurer51! In our Help Center I have seen several users who have created such sites, or I don’t remember the exact name of the plugin since there are several. To understand your specific problem we would need to see the details of the installation. Anyway, we take note of your suggestion for the 2025 road-maps.
I purchased the Uncode theme on April 11, 2023, at 05:28:07 UTC. However, when I tried to activate my license number recently, I encountered the following error:
“According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license.”
I am unsure how this is possible, as I have already purchased the license and should be able to use it without any issues.
I have also sent an email regarding this matter but haven’t received a response yet. Could you please look into this issue and assist me in resolving it as soon as possible?
Hi Ronakpoddar00! We cannot determine what the issue might be from here, especially since this license dates back almost two years. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I bought it on November 9, 2024 in Korean time I received an email that the license support expiration date is May 11, 2025. However, it is not confirmed on the list in themforest. So I can’t ask personal questions with the ticket. Can you contact me by e-mail at bydme26@gmail.com ? I’ll show you proof that I bought it
Hi bydme! Unfortunately, we cannot provide further information on this because the entire process of purchase, license, and renewal is managed by Envato. The login to our Help Center is linked to Envato’s systems, and if this purchase does not appear in their records, it is very likely that you cannot access our Help Center. We therefore recommend contacting Envato to clarify the issue, as it seems to lie within their systems. Once this is resolved with them, access to our Help Center will be automatically enabled. You can contact them here: https://help.market.envato.com/hc/en-us/requests/new
