39339 comments found.
yes the same happens to me nowhere does it say that you have the right to activate the license up to eight times of course after a million sales they celebrate with license locks also has other companies that sell templates i wait 5 days for license unlock!!! Thanks
Hello @ifestos
I believe there is some misunderstanding here so let me further explain, 1 license is only valid for 1 domain, however the same license can be used on a different domain if the earlier domain is not using Avada or that license anymore, in this case if one license is been used on multiple domains or is reset multiple times, it will get locked by our system, if you need to contact us further regarding this kindly do that here => https://avada.com/contact/
Thanks
-Ammar
Hello Ammar, yes, I know this, through myavada I could do this, i.e. change the old site name to the new one, but for some reason it didn’t happen this time and the name was locked anyway all good of course if needed I will buy another license I already have two I was more bothered by the delay regarding license unblocking and nothing else Thank you for the service! Ilias
You are most welcome 
Thank you for being a loyal customer of Avada!
Hi, If I understood it correctly, I can safely unlink my license key in “My Avada” if the website or domain with the Avada installation are no longer available. I did that six times within the last four years after buying the key, and now my key is locked. I was given a reply from the Support Team that unlocking is not possible and that I have to buy a license for each of the six websites. But I do not need six licenses, none of the previous websites is alive.
Is the amount of unlinking/connecting the key to a website limited? If yes, how many times are allowed? Unfortunately, I did not find any information on your website, but this is really important before I buy a new license. It would be very inconvenient, if I needed to buy a new license after every N unlinking/connecting events.
Regards,
Hi,
On average, how many times did you unregistered and then register the same key on different sites?
For your issue with the locked key, please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi,
Thank you for the reply. As I mentioned in the original message, I unregistered the key and registered it on a different site 6 times in total, that happened between 2021 and 2025. I will use the link to explain the issue, thank you.
Kind regards,
Thanks for the details.
Once you send in your message through the link I shared, our team will get back to you as soon as possible.
Thank you. – Abbas
Nice theme
Thank you
I need help resetting the domain of my two license but I have forgot the login information of your support portal. I do not think I have the email account attached to the account to create another
Hello @TowerGuardian
You will need to contact our team with the purchase code in this case from the page here => https://avada.com/contact/
Thanks
-Ammar
no response
I have tried email, I have tried the chat thing which someone responded for a minute and then never came back. So idk what to do at this point.
Hello @TowerGuardian
We respond to every single email, can you kindly email us again and also please include your issue and the purchase code with the email.
Thanks
-Ammar
Congratulations on 1 Million Sales!
Thank you and it only became possible due to awesome customers such as you!
-Ammar
Hello, I have a problem with the mobile menu. If I hopen it and scroll I see the website under it scrolling and also if my sub menu is longer than the phone screen is not scrolling. What is missing? Thanks
Hello @comuicasrls
This will require you to make sure that your mobile menu height is not more than the overall screen height, there is an option in the menu element where you can setup menu height, however if you need our assistance further in this regards, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Congratulations on 1 Million Sales!
Thank you and it only became possible due to awesome customers such as you!
-Ammar
Good day, How does one get different sections from another template to the project you are currently working on, so I don’t want the whole page, but certain sections?
Hello @prieschlmarco
We have a very detailed article about how you can actually import different sections of each prebuilt, you can read all about it here => https://avada.com/documentation/how-to-import-single-prebuilt-website-pages-in-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I’m not able to open/edit the Product Archives Content layout section, every time I try to open it to edit the layout, it redirects to the home page editing, am I doing sth wrong?
Hello @echozyz
Can you kindly check your permalink settings, also try disabling your 3rd party plugin(s) and see if that helps you with the editing, in case the issue is still present, our team will need to take a closer look into your website.
Click Here to Get Avada Support
Thanks
-Ammar
which permalink settings will work?
Hello @echozyz
Try setting it to postname in this case
Thanks
hi guys. i didn’t install one of my licences since years. theme is broken. FBEDIT doesn’t work. do i need anyway a new support to pay?! That’s a problem of theme not a user problem.
Hello @seboa
There is no issue with the Avada Builder and you can use your license anytime you want, in order for our team to assist you with the issues you are facing we will need to you to kindly open a support ticket with us.
With that being said, when you are installing Avada, kindly make sure that you are installing our latest version that is 7.11.13 by downloading the installation files from your ENVATO account.
Click Here to Get Avada Support
Thanks
-Ammar
im still getting white space on pages using qpbakery/vc.. any ideas? thx
Hi
We would request you to please reach out to the relevant authors for the plugins. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I am considering using the Avada WordPress theme for a new project and have a few questions before proceeding. I am planning to create a multi-country website that supports multiple languages and services, and I would like to know the following:
WPML Compatibility: Does the Avada theme support the WPML plugin? Does the theme integrate well with WPML for creating multilingual websites?
Multi-country and Language Support: I need to display content in multiple languages (including RTL languages) and provide a country selection option at the top of the website. Is this functionality supported directly by the theme, or would I need additional plugins or custom development?
Country-Specific Services: I want to provide different services for each country. Does the theme easily support displaying country-specific content or services, or would I need to set this up manually?
Please provide details on how the Avada theme supports these features, or if any additional tools or configurations are required to achieve this.
Hi
1) Avada theme does work well with WPML. Avada would work well with RTL lang and the option to select country can be added when Avada and WPML are used in tandem
2) Multicurrency is feature of the WooCommerce plugin. This is not specific to the theme. I would request you to please research available WooCommerce options for this.
3) This would depend on what specific features are needed. What exact features are needed?
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
If not satisfied with Avada Support (renewal), will you issue a refund?
Your policy does not mention anything about this. Reference: https://themeforest.net/page/item_support_policy
Thank you!
Hello,
Refunds are not processed via comments and we suggest you to open a support ticket with us further.
Click Here To Get Avada Support
regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Thank you. – Abbas
Hi, I have question. It is possible connecting the booking system of Avada B&B demo with Booking.com or airbnb? I have to use a external plugin? Thank you in advance
Hello @redeasy
I am afraid that is not a possibility and will require some level of customisation into this, if you need any further assistance with anything else, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Congratulations on 1 Million Sales!
Thank you and it only became possible due to awesome customers such as you!
-Ammar
congratulations to reach 1,000,000 sales.
Thank you and it only became possible due to awesome customers such as you!
- Abbas
I purchased it in September 2015; however, I don’t recall actually deploying on a site. It’s very impressive that you guys are still cranking out updates! My purchase code is active in the Avada portal however, after copy the Item Purchase Code and entering into registration on wp install, it doesn’t work. thanks
We appreciate your purchase and you’re right we’re still working hard. Updates are free for life.
As this area is meant for presale queries, for your issue you can reach us directly via the form on the following page and our team will resolve this for you: https://avada.com/contact/#contact
Thank you. – Abbas
Hi, is it possible to export a page from site A and import in site B?
Hi,
That is definitely possible.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I’d like a refund please. I don’t understand your theme, the site icon wont change and I cant even open an account with support, the code isn’t coming through to my mail.
Hello @orygal
The support account can simply be opened using the purchase code and we have complete instructions on how to do that here => https://avada.com/documentation/how-to-register-for-my-avada/
Regarding your issues, our team will gladly assist you once you open a ticket for this issue, regarding the refunds, they are not processed via comment and we will require you to open this as a ticket as well.
Thanks
-Ammar
Can we build multiple sites by using avada builder?
Hi,
Avada is a one time purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
Thank you. – Abbas
