39262 comments found.
Hi. I make simple changes directly to the text block of my homepage from Avada Builder and/or from Avada Live but I can not see my changes on the site. I press the Update/Save button and the front page does not show the new content. I have not extra plugins for cache. The weakness I face has to do with the end of my support? My theme and plugins are updated.
Hello @ioakonbei
Surely does sound like caching to me, can you kindly clear your browser cache or check from a different browser alrogether, however since this is not an issue specific to our update and not osmething that we can replicate, we will need you to kindly open a support ticket with us and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, can this work with Yournotify SMTP? https://yournotify.com/server/smtp/
Hello @shinamee
Avada Form Builder works out of the box and there is no addiitonal plugin required for this to receive emails, however if you are looking to use it for any other reason, this will require our team to take a closer look into your request and we suggest opening a support ticket for this.
Click Here to Get Avada Support
Thanks
-Ammar
I am already using a popular wordpress theme, can I use this to customise that theme?
Hello @ganeshragavan
Avada is a complete website builder and does not require any other theme, you can simply install Avada and start building websites right away.
Thanks
-Ammar
I understand but I need to make some customisation and add pages etc to the existing theme, so can I do such also ?
Hello Ganeshragavan
Surely, but you can not use two different themes at once in this case, if you plan to use Avada you have to disable the other theme you are using.
Thanks
-Ammar
Three Avada and two Tribe Calendar Events Updates have been release and this error still shows up:
[31-Jan-2025 16:46:22 UTC] PHP Fatal error: Cannot redeclare add_comments_template() (previously declared in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php:123) in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php on line 122
Can it be fixed?
Thank you Regards Burt
Hello @Burt37
I am surely not seeing this error on my personal site at all, it is using the latest version of both Avada and Events Calendar and there is no issues there at all.
Can you kindly get in touch with our support regarding this further opening a ticket and they will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Same here… Been using the latest for ever and still… Have you tried to create some events and some recurring events? It doesn’t show all the times, but sometimes it does…
By editing the line 122 in single-event.php, the error stop showing up. Problem is that every time a new update comes up the file get overwritten again…
Hello @Burt37
Yes, for me the events creation also works fine without any issues, I will suggest you to open a support ticket so our team can check it out further.
Thanks
-Ammar
Have you tried recurring events as well? Creating events it was never the issue
The error is:
PHP Fatal error: Cannot redeclare add_comments_template() (previously declared in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php:123) in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php on line 122
Nothing to do with creating events. It seems that (add_comments_template) declared twice is the issue… But you are the expert, so I leave it here…
Hello Burt
I am not able to replicate this still, perhaps if you can send us your site details via contact link page so our team can check it out further?
https://avada.com/contact/Thanks
-Ammar
Hi, all of a sudden my pages show nothing but the background color (all my pages). Clean page with nothing on it. Everything was working, I didn’t make any new installations or changes. Something in the theme changed. I’m still able to login to the wp backend and everything looks fine. Need you help urgently.
I had to restore a backup of the previous version (13) of avada. its working now. but there’s an issue with the new version
Hello @heinpr
We have not gotten any report of such issue and I can confirm this is not something which can be replicated on my personal installation, can you kindly check that none of your 3rd party plugin is causing or contributing to this issue, if it still persists we will need you to open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar, found the problem. It was the MOJO plugin. All sorted now. Thanks
Hello @Heinpr
Glad to hear your issue has been resolved 
I have 3 major issues on my website(s) with the Avada theme. We’ve been using this theme since 2022. A website developer bought the theme for us so I am not the purchaser of the theme/no longer have support.
1. I have Woocommerce categories added to the shop page via shortcodes. Up until recently the categories on the home page will show the number of products that are in that category (not what’s in stock – so 400 items, but technically only 30 in stock), but when you click into the category it shows only what’s in stock. The product count doesn’t match to what’s in stock in the category. The product count seems to show the proper amount half the time…
2. The website is showing old data on mobile and Safari. It shows fine on Chrome/Firefox. I’ve reset all the mobile settings to the general settings. I’ve also contacted our host and internet provider about this. They are unsure. Caching, clearing browser history and cache, using browser/private browser doesn’t help.
3. Most recently the homepage of the website is all broken without a theme and is in black and white text on mobile. I’ve reset all the settings on the backend of Avada > Options > Responsive. It looks great when it wants to work.
All of these issues aren’t existing all the time, other than #2. Sometimes the product count will show correctly, and sometimes the websites won’t look broken with black and white text.
Any feedback or recommendations? Thanks.
Hello @samatprairiecanna
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide.
You will need to get in touch with the person who purchased Avada in this case and get your purchase code from them to create a support account.
Click Here to Get Avada Support
Thanks
-Ammar
When I purchase do I get the Pro version of Filebird plugin or do I need to buy it seperate?
To clarify – when I install the filebird plugin it will not activate and operates in “Lite” mode with limited features.
It says it needs it’s own license from Envato
Hello @Larcenii
You will get the plugin bundled and ready to use, however if you want premium support and addons, that will require a license from your end, we have a very detailed article about this here => https://avada.com/documentation/purchase-codes-for-plugins-bundled-with-avada/
Thanks
-Ammar
Avada 7.11.14 still has a problem. The Avada Builder no longer works properly on our pages. It crashes after a JavaScript error. Please check and send out a patch. I’m now trying to downgrade again so that I can change something on the pages again. Here’s a screenshot https://ibb.co/zh380dQ3
Hello @Eclipse16V
We have tested this and there is no issue with the live builder loading, kindly make sure that update went thru fine and also make sure that none of your 3rd party plugin is conflicting with it, however if the issue persists we will need you to open a support ticket with our team and we should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, if I downgrade to the previous version, everything works again and I can create and edit posts. Unfortunately, this doesn’t work with the latest version on 3 of the 3 sites I tested. Unfortunately, my customer can’t afford support. But we had that last time. We’ll stick with the old version for now and then, as always, there will be a patch or update shortly.
The error must be somewhere in the Avada Builder plugin. Only when I update this plugin does this error appear.
Hello @Eclipse16V
We will need to take a closer look into your website for this, can you kindly open a support ticket and provide us with your complete website details so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, as I wrote, my customers do not have the financial means to pay $60 for support every time just to create a support ticket. 2 customers have already changed the theme for this reason. I hope there will be an update soon.
Hello @Eclipse
I understand where you are coming from, however it will not simply be in our favour to leave something as important as Avada Builder which is a required plugin for Avada to stay broken for millions of customer’s, with that being said this issue is specific to your setup or website and thus requires an indepth investigation, I will suggest you to kindly contact us here => https://avada.com/contact/
Thanks
-Ammar
Thank you for the patch. Now everything works as usual again. Thank you
You are most welcome
Avada 7.11.14 (released today) solved a lot of our issues. Thank you!
Unfortunately, Privacy Embeds do not work now. I disabled all plugins except Avada, Builder, and Core, cleared all cache, and tried four different browsers. No dice.
Also, to confirm the above, I downgraded our website to Avada 7.11.13 and the Privacy Embeds work well.
Can you guys kindly look into this issue? If replicated, a quick-fix (patch) would be appreciated.
Cheerio!
Hello @AeroConsultants
Our team will make checks for this and if there is any issue that is confirmed on our end a fix will surely be added
Thanks
-Ammar
Hello @AeroConsultants
We have released a patch for this
Thanks
-Ammar
Thank you, much appreciated!
Hi Ammar,
Avada 7.11.14 (released today – January 29, 2025) did not fix the issue (Item 2) reported in the link provided below and via support email.
Can you guys please release a patch to fix the issue? It affects all customers using Avada’s modern menu style for mobile devices (e.g., iPhones).
Thank you!
https://themeforest.net/comments/31196450Issue solved! iOS was the culprit. iOS 18.3 (released today – January 29, 2025) fixed the issue. Apologies for any inconvenience.
Hello There
Glad to hear this has been resolved
I recently noticed that Image gallery shows 3 columns instead of 4, or 2 columns instead of 3. Spacing currently set to 10. When I change spacing to 0 the columns number is correct, but I need the spacing. Any solutions for this??
Hello Ruson
This is not something that we can replicate on our end, we will need you to kindly open a support ticket with our team with complete details so we can check this out and assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
The support expired. I just checked and see the same issue on my another website that was not touched for a couple of years. Also I checked my friend’s website and there is the same issue. Is there a chance to take a look at it without paying for the support extension?
Hello Ruson
I have just checked this on my personal site, the 4 columns do show 4 columns for me without any issues, can you kindly check if any 3rd party plugin is causing this behaviour?
Thanks
-Ammar
I don’t understand at all the Extended License. It’s mean that if I use these theme to build an e-commerce store (using or not prebuilt demos) I must pay $2950 yearly?
Hello @gvargasspacio
The regular license should suffice in that case, to learn more about extended license vs normal license, you can follow up here => https://avada.com/documentation/avada-license-information/
Thanks
-Ammar
Hello,
My customer is a recruitment consultancy. They only display some job vacancies on their website and job seekers can select a job and apply online to. No listings of job seekers or companies searching for candidates. it is that simple. They list the job their customers employers need and job seekers can just apply to the job and upload their CV for study.
Could it be possible with your theme?
Thanks
Hi,
We don’t have such a job listing feature like that but if you’re ok with manually setting up a page/form for each such job, you can use our Avada Form feature for that.
For more info on creating/editing Avada Forms, please see our guide here: https://avada.com/documentation/how-to-use-avada-forms/
Thank you. – Abbas
Hi, I hope you can help me. I wanted to know if it is possible to insert the variable {email} in the success message in Avada Form.
I wanted to say : Thanks for contacting us, we will reply to you at {your_mail}. but I can’t make it work. I tried many ways. many thanks
Hi
Currently we do not have feature in Avada. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
just purchase, but not yet apply on my web, this theme only for max 2 domain?
Hello @uptemplates
You have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
Hi I’m trying to access the support but it says my support period has ended, although I extended it and its showing as extended for 6 months on my themeforest account?
Please can you update the records
Thanks Farzan
Hi,
Your support is showing active on our ticket system. Please log out of your my.avada.com support account and log back in and see if you’re able to create tickets now.
Thank you. – Abbas
Hi, is the latest version of WooCommerce (9.6.0) compatible with the latest version of Avada? Thanks
Hi
Yes, Avada would be compatible with the latest version of WooCommerce. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I’m having an issue editing my page. I just uploaded my theme. Now, I go to click on the live builder button, but when I do, it just goes to a blank white screen. Please assist, I’m pretty certain it’s something with the theme.
Hello @oilresort
The editing process is very straight forward and clicking on button should take you to live editor, however if that is not the case we will need to see what is causing this as it could be some of your 3rd party plugin(s), kindly try disabling them and check again, if the issue persists please send us a support ticket with your site details and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I’d like to create a marketplace for parking spots for sale and for rent (no apartment, no house, just parking spots) Is the theme 100% fully customizable to do this?
Hi
This would depend on the type of features needed. In general, Avada has no native booking function. This is an extension of the WooCommerce plugin that can be used to do something similar
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Been trying to set my website to look like the Business demo, but all fonts seems to be Serif, seems the correct font Mulish or kumbh while editing the page, once published it sets Serif. why?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
