39369 comments found.
Hi, I hope you can help me. I wanted to know if it is possible to insert the variable {email} in the success message in Avada Form.
I wanted to say : Thanks for contacting us, we will reply to you at {your_mail}. but I can’t make it work. I tried many ways. many thanks
Hi
Currently we do not have feature in Avada. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
just purchase, but not yet apply on my web, this theme only for max 2 domain?
Hello @uptemplates
You have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
Hi I’m trying to access the support but it says my support period has ended, although I extended it and its showing as extended for 6 months on my themeforest account?
Please can you update the records
Thanks Farzan
Hi,
Your support is showing active on our ticket system. Please log out of your my.avada.com support account and log back in and see if you’re able to create tickets now.
Thank you. – Abbas
Hi, is the latest version of WooCommerce (9.6.0) compatible with the latest version of Avada? Thanks
Hi
Yes, Avada would be compatible with the latest version of WooCommerce. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I’m having an issue editing my page. I just uploaded my theme. Now, I go to click on the live builder button, but when I do, it just goes to a blank white screen. Please assist, I’m pretty certain it’s something with the theme.
Hello @oilresort
The editing process is very straight forward and clicking on button should take you to live editor, however if that is not the case we will need to see what is causing this as it could be some of your 3rd party plugin(s), kindly try disabling them and check again, if the issue persists please send us a support ticket with your site details and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I’d like to create a marketplace for parking spots for sale and for rent (no apartment, no house, just parking spots) Is the theme 100% fully customizable to do this?
Hi
This would depend on the type of features needed. In general, Avada has no native booking function. This is an extension of the WooCommerce plugin that can be used to do something similar
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Been trying to set my website to look like the Business demo, but all fonts seems to be Serif, seems the correct font Mulish or kumbh while editing the page, once published it sets Serif. why?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello, i have download and buy many many times avada theme. i want to add auto update on a site but how i can know which licence is not already connected to a site? im lost
Hi
You can make use of my.avada.com to manage your licenses and domains against it. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I have theese errors to one of my websites otice: The function _load_textdomain_just_in_time was called incorrectly. Translation loading for the fusion-builder domain was triggered too early. This is usually an indication of some code in the plugin or theme that is being executed too early. Translations should be loaded in the init action or later. Please see the Debugging in WordPress page for more information. (This message was added in version 6.7.0.) in /home/monotiki/public_html/wp-includes/functions.php on line 6114
Notice: The function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indication of some code in the plugin or theme that is being executed too early. Translations should be loaded in the init action or later. Please see the Debugging in WordPress page for more information. (This message was added in version 6.7.0.) in /home/monotiki/public_html/wp-includes/functions.php on line 6114 Can you tell me why tis is happening and how to solve it cause website does not work?
Hi
Please do ensure you have the theme updated to the latest version of Avada. Also please do ensure you have wp-debug disabled in wp-config.php to prevent notices on a live site. Please do refer the documentation here on how to update the site
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, the theme is updated to latest, I activate debug cause I had problems on editing / saving posts etc so I enable it and only this error appeared.
Hello @leveltgp
We recommend you to disable the wp_debug() in this case on the live site, however if you are still seeing this notification with the wp_debug() enabled, we will need you to open a ticket with our support team further.
Thanks
-Ammar
This is just a general question and I really don’t want to have to create ANOTHER Support login after purchasing MULTIPLE licenses—I’m running out of email addresses for this.
Up until about a week ago I had no problems developing Avada with Firefox and viewing Avada sites on Firefox, but lately the text isn’t bolding and the weight doesn’t match my settings. I’ve viewed several of my sites in Chrome and it’s showing the correct formatting. Has something changed recently? Firefox is currently up to date. Is it a bug within Avada, or is there a setting that I need to change within Firefox now? It’s really frustrating. I’m on a Mac.
Hello @annehweb
We have no issues builder or using Avada on Firefox so can you kindly make sure that your browser doesn’t have any specific extension installed that is causing this issue?
Since this is not a general issue, we will need you to provide some more details on this and create a support ticket where our team can reach out to you.
Also, you can always create multiple support tickets with the same account so there is no need to have multiple email addresses.
Click Here to Get Avada Support
Thanks
-Ammar
yes the same happens to me nowhere does it say that you have the right to activate the license up to eight times of course after a million sales they celebrate with license locks also has other companies that sell templates i wait 5 days for license unlock!!! Thanks
Hello @ifestos
I believe there is some misunderstanding here so let me further explain, 1 license is only valid for 1 domain, however the same license can be used on a different domain if the earlier domain is not using Avada or that license anymore, in this case if one license is been used on multiple domains or is reset multiple times, it will get locked by our system, if you need to contact us further regarding this kindly do that here => https://avada.com/contact/
Thanks
-Ammar
Hello Ammar, yes, I know this, through myavada I could do this, i.e. change the old site name to the new one, but for some reason it didn’t happen this time and the name was locked anyway all good of course if needed I will buy another license I already have two I was more bothered by the delay regarding license unblocking and nothing else Thank you for the service! Ilias
You are most welcome 
Thank you for being a loyal customer of Avada!
Hi, If I understood it correctly, I can safely unlink my license key in “My Avada” if the website or domain with the Avada installation are no longer available. I did that six times within the last four years after buying the key, and now my key is locked. I was given a reply from the Support Team that unlocking is not possible and that I have to buy a license for each of the six websites. But I do not need six licenses, none of the previous websites is alive.
Is the amount of unlinking/connecting the key to a website limited? If yes, how many times are allowed? Unfortunately, I did not find any information on your website, but this is really important before I buy a new license. It would be very inconvenient, if I needed to buy a new license after every N unlinking/connecting events.
Regards,
Hi,
On average, how many times did you unregistered and then register the same key on different sites?
For your issue with the locked key, please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi,
Thank you for the reply. As I mentioned in the original message, I unregistered the key and registered it on a different site 6 times in total, that happened between 2021 and 2025. I will use the link to explain the issue, thank you.
Kind regards,
Thanks for the details.
Once you send in your message through the link I shared, our team will get back to you as soon as possible.
Thank you. – Abbas
Nice theme
Thank you
I need help resetting the domain of my two license but I have forgot the login information of your support portal. I do not think I have the email account attached to the account to create another
Hello @TowerGuardian
You will need to contact our team with the purchase code in this case from the page here => https://avada.com/contact/
Thanks
-Ammar
no response
I have tried email, I have tried the chat thing which someone responded for a minute and then never came back. So idk what to do at this point.
Hello @TowerGuardian
We respond to every single email, can you kindly email us again and also please include your issue and the purchase code with the email.
Thanks
-Ammar
Congratulations on 1 Million Sales!
Thank you and it only became possible due to awesome customers such as you!
-Ammar
Hello, I have a problem with the mobile menu. If I hopen it and scroll I see the website under it scrolling and also if my sub menu is longer than the phone screen is not scrolling. What is missing? Thanks
Hello @comuicasrls
This will require you to make sure that your mobile menu height is not more than the overall screen height, there is an option in the menu element where you can setup menu height, however if you need our assistance further in this regards, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Congratulations on 1 Million Sales!
Thank you and it only became possible due to awesome customers such as you!
-Ammar
Good day, How does one get different sections from another template to the project you are currently working on, so I don’t want the whole page, but certain sections?
Hello @prieschlmarco
We have a very detailed article about how you can actually import different sections of each prebuilt, you can read all about it here => https://avada.com/documentation/how-to-import-single-prebuilt-website-pages-in-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I’m not able to open/edit the Product Archives Content layout section, every time I try to open it to edit the layout, it redirects to the home page editing, am I doing sth wrong?
Hello @echozyz
Can you kindly check your permalink settings, also try disabling your 3rd party plugin(s) and see if that helps you with the editing, in case the issue is still present, our team will need to take a closer look into your website.
Click Here to Get Avada Support
Thanks
-Ammar
which permalink settings will work?
Hello @echozyz
Try setting it to postname in this case
Thanks
hi guys. i didn’t install one of my licences since years. theme is broken. FBEDIT doesn’t work. do i need anyway a new support to pay?! That’s a problem of theme not a user problem.
Hello @seboa
There is no issue with the Avada Builder and you can use your license anytime you want, in order for our team to assist you with the issues you are facing we will need to you to kindly open a support ticket with us.
With that being said, when you are installing Avada, kindly make sure that you are installing our latest version that is 7.11.13 by downloading the installation files from your ENVATO account.
Click Here to Get Avada Support
Thanks
-Ammar
