Hi officialjduarte! We are sorry but without logins it is not easy to understand such an issue, also because there are no other users reporting such a problem. Please disable all possible extra plugins first to start troubleshooting the issue.

How can I provide you with a login? And is it possible because I didn’t install Uncode on a fresh WP installation? I thought about that some hours ago. But, I hope to not install a fresh WP installation again, I made a lot of changes, edits, designs after hours of trying out Uncode, I hope I don’t have to do it all over

I have disabled all plugins but the issue is still there.

Hi officialjduarte! As mentioned earlier, we currently don’t have any other users reporting this issue (otherwise, you’d likely see hundreds of similar posts here). Without access to your installation—which can only be provided through our Help Center—it’s challenging for us to pinpoint the exact cause. Based on what you’ve described, it seems that a server caching system might be in play, and Ajax calls also appear to be cached. We recommend disabling any optimization systems on your server, as this is most likely the source of the issue. In all Uncode installations you can see this file is called at the page refresh but not on your installation (something is blocking it upstream): https://undsgn.d.pr/i/nVvlHW

I tried installing the theme on a fresh WP installation, but the issue is still there. How is this possible?

Hi officialjduarte! As mentioned earlier, this issue seems to point to a server setting or some type of caching system on your server. If it were an issue with Uncode, it would be reported by many users, which is not the case.

The hosting support cleared all caches and still not functioning properly. They replied: Hello Justin,

This is more than likely related to a theme or plugin that is causing this issue as cache has been flush on my end and it should have cleared any anything that was cached. Can you the the issue with the cart by changing your them and by also disabling all of your plugins except for the Woocommerce plugin. Normally this issue is caused by a conflict with the theme or a plugin. If it works after disabling the plugins you need to enable them one by one to see which one was causing the issue with the mini cart.

Let. us know if you need any further assistance after testing.

Hi officialjduarte! Unfortunately, we don’t have any additional information from our side, but as suspected, your server likely has a caching system that’s causing this issue. As mentioned before, if it were a theme-related problem, you would see hundreds of similar reports here, but that doesn’t seem to be the case. In fact, you can see that our demo works fine, as do the sites in the showcase (filter for Shop if you’d like to test): https://undsgn.com/uncode/showcase/
Moreover, it’s odd that this issue is only appearing now, which further suggests that it’s related to something that was enabled over time.

Hello Justin,

I have checked and able to replicate the issue. To troubleshoot the root cause of the issue, I tried adding the product to the cart using uncode theme and disabled all the uncode plugin, Then changed the theme to default theme and that helped to get the list in the cart section.

Here is the screenshot for your reference:

I have reverted the changes that I have done after checking. It clearly says there is no cache issue on the server end and this happens only using that theme. I would suggest you to try changing the theme and review this further with the help of theme vendor.

If you have any further questions, please feel free to reply back to this ticket and we will be happy to assist you with that.

This is the last message from my hosting support.

Hi officialjduarte! This is very clear, but if you are only a user with this problem, this evidences that you have some server settings that are bothering you. The default theme doesn’t add products via Ajax like Uncode does and it seems strange that your server support didn’t notice such a striking difference.
Try to remove the Side-Cart and try using the classic Mini-Cart: https://undsgn.d.pr/i/uiHFJW
Otherwise, deactivate the Ajax Add to Cart feature: https://undsgn.d.pr/i/31lEwb

The drop-down style for mini-cart works on hover on mobile, yes. But the side mini-cart doesn’t work. They’re looking into it once again, but how can there be such a server setting that’s bothering me? Do you advise me to move to another hosting provider? If so, which one? I am with this one because they’re supposed to be the best for WooCommerce

One more issue with the Content Block for the Products Archive, is product attributes like this still visible on the shop page: https://12ca94ea8f.nxcli.io/?product_variation=essential Even though they are not in my products or attributes. But when the content block is disabled, set to normal, they’re not there.

Hi officialjduarte! we are unable to provide further insights on this issue. Since no other users have reported a similar problem, it’s challenging for us to pinpoint the cause without direct access to your installation. For unusual issues like this, we recommend opening a ticket through our Help Center, where we can investigate with the necessary access.
Regarding your server setup, it’s difficult for us to advise on specific requirements, as this issue is not something we’ve encountered before. However, we suggest disabling the Ajax Add to Cart entirely (not just the Side Cart style), as previously mentioned, to see if this resolves the issue.
As for the Content Blocks, please note that they are not accessible when logged out. The link you provided redirects to the generic homepage, which may explain the confusion.

The thing with the content blocks, that’s the whole issue. https://12ca94ea8f.nxcli.io/shop/ , check it out here. You can see https://12ca94ea8f.nxcli.io/?product_variation=essential this link for example on a product with woocommerce thumbnail that’s actually already deleted. So apparently the theme have more issues, but why am I getting the issues? I just want to design and update my website lol why does it have to be so hard

If this is an already deleted product, it strongly suggests that a persistent cache is still active, as we’ve been pointing out for days. You can also try to create a backup and try this: https://lopezb.d.pr/i/LydZbf

Thank you. That worked, deleting the orphaned variations! Now the only issue left (that I know of) is the mini cart.. Unfortunately, I can’t open a ticket since my support is expired but if we really don’t manage to fix it, there’s no other way

Disabling Ajax Add to Cart doesn’t resolve the issue as well.

Hi officialjduarte! Thank you for the confirmation. Generally, things work as we’ve explained, and we hope you’ll come to understand this regarding the Mini Cart as well—the issue does not appear to be related to the theme. That said, we are repeating ourselves at this point, so we kindly ask you not to insist further.
Please note that the expiration of support is part of Envato’s policies and applies to all themes. This period should be considered the warranty period. If you were unable to use it due to personal circumstances, such as being incarcerated, that is not something you can hold against us.
Regarding your site, it is evident that Ajax is not loading properly, and this is an issue you should escalate to your server support team to request appropriate assistance (and not switch to the default theme that doesn’t offer such advanced features). For example, on every other site, as soon as a page loads, you’ll see a call to wc-ajax=get_refreshed_fragments. This call is missing on your site, which indicates some upstream blocks. We recommend discussing this with your hosting provider to resolve the issue: https://undsgn.d.pr/v/EaIJim

I don’t know what they did but it seems to be working fine now. This is the last conversation: I have investigated the issue regarding the product count not being shown after adding the product to mini cart and navigating to another page, As per the case history most of the troubleshooting methods have been done from the server end, the cache has been cleared as well .

As per the theme provider, the call to wc-ajax=get_refreshed_fragments does not function which could also be one of the reason, While further investigating, I have found that the “uncode parent theme” has a version which is higher than needed, which can contribute to the issue.

uncode-child | active | none | 1.0.0 | uncode | parent | version higher than expected | 2.9.1.6 | Please do try these workaround and confirm the functionality of the mini cart:

- To ensure that the call to wc-ajax=get_refreshed_fragments is initiated, please add the below code to the theme’s functions.php file(Please make sure to backup the function.php file before making changes)

function enqueue_woocommerce_cart_fragments() { if ( class_exists( ‘WooCommerce’ ) ) { wp_enqueue_script( ‘wc-cart-fragments’ ); } } add_action( ‘wp_enqueue_scripts’, ‘enqueue_woocommerce_cart_fragments’ );

- Please ensure there is no plugin conflicts with the Woocommerce or the theme’s AJAX functionality Try disabling the plugins one by one and check if disabling any of the plugins fixes this.

- Make sure the plugin/theme/wp is updated to latest version and does not conflict with one another

- Also please contact the theme provider and confirm if they have any specific requirement which has to configured on the server end for the smooth functionality of the theme.

but I didn’t do these things, unless you notice something that I should do to make sure this doesn’t happen again in the future, but I checked the “Network” and it looks like the ajax get fragments is loading

Hi officialjduarte! Ok so they have mysteriously fixed something on their side as we have been hoping for over a week.

Hi sebhie! Thank you for the kindy words! Unfortunately, it’s not possible to have two types of redirects working simultaneously. If you want to use the WooCommerce redirect, you won’t be able to use our combined redirect, and vice versa—you’d need to use Uncode’s redirect to block the entire site.
The WooCommerce redirect page is designed in such a way that it can only be edited with an FSE theme (for example, it doesn’t work even with their default theme, Storefront).

Hi Gingerfuzzy! Thank you for your interest!
We are sorry but it’s not possible to understand you since you copied the link of the generic Envato iframe and the links you inserted point to the homepage.
Please start navigating from the real URL and copy links from here: https://undsgn.com/uncode/

So using this as a homepage https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220

and this as project page: https://undsgn.com/uncode/homepages/creative-landing/