1790 comments found.
Does this support syncing with pricelabs yet?
As numerous comments here confirm, be warned to buy this theme if you using it for a running business. Support is horrible!
Since almost 2 months plugins that are mandatory by the theme break site functionality!
The latest update of the Aloha Powerpack end of December 2024 is breaking all Elementor Pro widgets on the site. Using older versions of Elementor is out of question since they have security issues.
It seems that even customers with valid support licenses do not get said support. This them / author should get reported to Themeforest but where… do they care?
Is it possible to use clover for the payment gateway with the booking plugin? I’m at a standstill as I try to apply the payment gateway that my client only uses. Is this a Motopress questions as they are the developers of the booking plugin?
When comes a fix my elementor pro widget panel keeps loading, using the website business not possible like this. seems indeed to problem with the aloha powerpack.
I have the same problems as FluidAmbiet the pro widgets don;t work anymore, and i have a grey widget panel. i can’t update my website anymore it’s totally broken. all is updated to the latest version
I am having big frustration with this Theme Vendor. Namely, the theme is updated on both localhost for testing and prod live, and even the theme is updated, the plugin versions are not. Everytime you need to extend support to give you updates on Plugins. UNACCEPTABLE.
I am checking in here daily. My last comment is 11 days ago. Since then the update that was supposed to fix the issues with Elementor has only made the issues worth. There is no reaction from the theme author. This means that a website that is used for business is not editable since more or less one month now. If you plan to buy this theme for a business be warned!
Hi, more issues introduced with the update from 30 December 2024. Culprit again the Aloha PowerPack. Before the last update it would stop the Elementor widget panel from loading. With the new update the widget panel loads but it doesn’t load the Elementor Pro widgets and all widgets on the front page have disappeared from the site.
After several hours of testing and talking to Elementor support, a heads up for those who want to update to the “fixed” version of the theme (4.2.6) and especially the Aloha PowerPack 1.2.9, if you have used Elementor Pro widgets, make sure you have a backup of your site or better, do the update on a staging site. Lucky I had a backup and could revert as with the update all widgets on the front end that where created with Elementor Pro have disappeared. Forms, Blog Posts, animated Headers etc.
Of course now I am back with the problem that the Elementor widget panel as not loading and that I can not edit my site – until hopefully in a couple of days or weeks this gets fixed – but at least my site is showing… Frustrating to say the least….
Have been using this theme for years and Ryan has always been helpful. It seems (as per previous reviews/comments) that elementor is no longer functioning with the theme. A temporary solution would be to roll back to a previous emelentor version. This version is still compatable: https://downloads.wordpress.org/plugin/elementor.3.25.10.zip
Thank you for bringing your concerns to our attention and for your patience as we addressed the recent compatibility issue between our theme and Elementor.
We’re pleased to share that the conflict has now been resolved! You can find detailed information about the fix and steps to ensure smooth functionality in this article:
https://help.bellevuetheme.com/article/297-update-for-elementor-3-26We understand how frustrating this situation may have been, and we sincerely apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to reach out to us. Our team is here to assist you every step of the way.
Thank you again for your understanding and for being a valued part of our community.
Sincerely, Support Team
Seems as of the end of 2024 this theme has some terrible support issues when reading the previous comments. As the user before me says, the Aloha power pack plugin (1.2.8) which is mandatory by the theme, breaks the Elementor widget panel (doesn’t load) When deactivating the plugin the panel loads fine but obviously headers and footers are now missing from the site.
I was wondering if I’d renew my support license but it seems, from the comments here, that even those with still valid licenses do not get replies. Guess I simply have to ditch the theme and rebuild my site from scratch with the Hello theme.
Helllo FluidAmbient!
Thank you for sharing your concerns, and we’re sorry to hear about the challenges you’ve faced. We want to reassure you and anyone reading this that our theme is fully supported, and we’re actively addressing all questions and concerns from our customers.
We’ve recently resolved an incompatibility issue through an update to the theme, so we encourage you to ensure that you’re using the very latest versions of both the theme and the Aloha Power Pack plugin. If you’re unsure or need guidance on how to update, please visit this link for help:
https://bellevuetheme.com/changelog/We value your feedback deeply and are committed to improving your experience. Additionally, we’re excited to roll out more updates in the coming weeks that will enhance functionality and compatibility further.
If you have a valid support license, please don’t hesitate to reach out through our official support channels for assistance. If your support has expired, we’d still love to help! Please reach out to us directly through our ThemeForest profile page here: https://themeforest.net/user/themovation.
Thank you for your patience and for being part of our community. We’re here to support you every step of the way!
Warm regards, Support Team
Hi, I am sorry but, while you have updated the theme and Aloha PowerPack plugin, this one now causes another issue with Elementor Pro. All Elementor Pro widgets have disappeared from the site and are also not longer available in the Elementor side bar. Deactivating the Aloha PowerPack resolves this issue but unfortunately the plugin is required by the theme.
Often, when the theme is updated, there are incompatibilities. Today, for example, if I activate Elementor and Alohapowerpack, the Elementor widget panel doesn’t open. The assistance is terrible and if you don’t pay more money you are left to fend for yourself.
Hello jurijbonini,
Thank you for sharing your concerns. We want to assure you that the compatibility issue between Elementor and Aloha Power Pack has been resolved in the latest versions of our theme and plugin. Please ensure that you are using the most up-to-date versions of both.
If you are still experiencing issues, we recommend checking our changelog for detailed updates and fixes: https://bellevuetheme.com/changelog/ Additionally, you can contact us directly through our profile page or, if you have valid premium support, reach out via our dedicated support site for personalized assistance.
We’re here to help and appreciate your patience as we work to ensure everything runs smoothly.
Warm regards, Support Team
Hello,
in “WP Dash / Appearance / Customize / Theme Options” the menu size is incorrect. It should be much smaller. How do I fix this error?
I add a screenshot with references in the ticket.
Theme purchased with six months of support and no one responds to comments and numerous tickets opened for days now for as many bugs? Do they allow such unacceptable behavior on this sales portal? I am deeply disappointed, if I had known before I would never have purchased the theme and made purchases on this portal.
Hi Anna,
Thank you for bringing this to our attention. We sincerely apologize for the delays and any inconvenience caused. Our team is committed to providing the support you deserve, and we will be reaching out to you within the next 24 hours to address all your outstanding concerns and questions.
We greatly appreciate your continued patience and understanding as we work to resolve these issues.
Warm regards, Support Team
Good evening,
it’s been 24 hours, more than 48 to be exact, but there is no trace of your response. I have many open tickets for problems and bugs with your theme. I can’t wait months to get the right paid support. It’s not a great advertisement for your company. And you are also doing a lot of damage to mine because I can’t go online. I ask you for the professionalism to respond and solve the problems with your product.
Hello,
how do I activate the “Hotel Booking” plugin? Currently it gives me this warning: “Your License Key is not active. Please, activate your License Key to get plugin updates.”
Theme purchased with six months of support and no one responds to comments and numerous tickets opened for days now for as many bugs? Do they allow such unacceptable behavior on this sales portal? I am deeply disappointed, if I had known before I would never have purchased the theme and made purchases on this portal.
Hello,
the plugins that I am going to list do not update from the “WordPress” back end. That is, they seem to update but at the end of loading you can notice that the version number is the same as the starting one:
Hotel Booking Multi-Currency (my versione 1.6.4) Booked (my versione 2.4.3.1)
Can you send me a direct link where I can download the updated versions?
Another question: there is a new version of “Elementor”. How can I update it? My current version is 3.24.5 but if I’m not mistaken there is a new version.
Can you send me a direct link where I can download the updated version?
Theme purchased with six months of support and no one responds to comments and numerous tickets opened for days now for as many bugs? Do they allow such unacceptable behavior on this sales portal? I am deeply disappointed, if I had known before I would never have purchased the theme and made purchases on this portal.
Terrible support! They said they would extend my license but it expired and I was left without a license and no response! Very bad…
Dear natalfernandes,
We’re sorry to hear about your experience and truly apologize for the inconvenience caused. We are actively trying to get in touch with you. Please reach out to us directly via our profile so we can assist you further.
We will ensure your support is extended at no additional cost and address all your concerns promptly. Thank you very much for your patience and understanding.
Warm regards, Support Team
https://themeforest.net/user/themovationTo this day I have not received any contact requests or responses to my tickets….
still waiting…
I have already sent an email asking for renewal but no one has responded!
still waiting!!!
Hello, Hello, We have the Bellevue theme. All was good until a few days ago when the Aloha plugin crashed the site. The blog posts cannot be seen and elementor editor does not work. When we deactivate the Aloha plugin it all works but the design of the site is all messed up. We cannot submit a ticket because it says we have to pay for support. But this is a basic feature we paid for when we bought the theme. Why do we have to pay for support to fix a bug? Can you help? Many thanks
Hello,
I can’t find any option to show the “WooCommerce cart” logo in the menu bar. In “Global Templates”, if I go to edit any “header” with “Elementor”, the icon is shown but then, actually, it is not shown on the public page. In “WP Dash / Appearance / Customize / Theme Options / Cart / WooCommerce” of this “cart” activation/deactivation option can’t even see the shadow of it. If in all the “Global Templates” “headers” I can see them, I deduce that there is an option somewhere to activate it and make it show in the public part.
Can you help me?
I would like to know if you give support to buyers who buy your theme or not. Because I see requests open for months without any response. I’ve been waiting for a solution to my problem for three days. I also opened a ticket to your support center but for the moment I haven’t received an answer. I have other problems to solve, for this reason I ask you: is the theme supported or should I abandon it and ask for a refund?
Time is money for others too. You can’t think of selling a product with the promise of six months of support and providing this support when it suits you. Especially if we’re talking about problems with your product and not configuration problems on the customer side.
Please, give me a solution to my problem. I have other problems to solve, I can’t wait weeks for every question.
Theme purchased with six months of support and no one responds to comments and numerous tickets opened for days now for as many bugs? Do they allow such unacceptable behavior on this sales portal? I am deeply disappointed, if I had known before I would never have purchased the theme and made purchases on this portal.
Buenos dias,
Estamos interesados en comprar vuestra plantilla de Hoteles, pero antes nos gustaría ver como se gestionan las reservas y las tarifas de las habitaciones, para saber si el gestor cumple con los requisitos que necesita nuestro cliente.
¿Pueden enviarnos una demo del gestor de reservas?
Muchas gracias
Saludos,
Hello, before i purchase I am curious. Is there a front end user submission to create listings? and is there an option to nest listings within a listing? for example, i would like a user to be able to create a home listing, and then create room listings that can be booked from within that home. The home itself will not be bookable but the user should be able to input details about the home, amenities, etc.
Thanks!
Is compatible with DOKAN?
Are there any black friday/ cyber monday deals for the theme?
