5387 comments found.
Hello – I am not able to connect the support. I want to create a ticket but I am not able to login.
I am not able to login to create a ticket. I tried to ask on chat but there is no response. Please help
Hello, @jahnavi,
Could you please share the email that you used for your support account creation via my email: udesignaizaz@gmail.com so that I will check and help you out.
Regards Andon-Design.
Hi,
Why i am waiting for support everyday only for one answer? I couldn’t get support clearly yet.
How i will set video playing time? Slider time? Loop setting?
FOR VIDEO BACKGROUND
I’m waiting for solve. Could you please support me clearly?
Hello, @zentrich,
We have provided a reply to your ticket #52671 on our support forum.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Waiting for answers on the ticket. 1 day passed.?
Hello, @zentrich,
We have provided a reply to your ticket #52671 on our support system.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
I have tried to install udesign in different ways and it is not possible. It causes compatibility problems with the latest versions of WordPress. The Udesign Core and Kirki plugins fail, generating a critical crash. In versions prior to WordPress, it does not allow you to install the pre-designed website. Kirki does not work with versions from March 2024, and I think they should offer an update or an alternative to this problem. I’ve been wasting a lot of time on something that should be simple.
Hello, @linkedcomunicacion,
We have provided a reply to your ticket #52545 on our support forum. Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hello,
My customer is a recruitment consultancy. They only display some job vacancies on their website and job seekers can select a job and apply online to. No listings of job seekers or companies searching for candidates. it is that simple. They list the job their customers employers need and job seekers can just apply to the job and upload their CV for study.
Could it be possible with your theme?
Thanks
Hello, @Babiloo,
Thank you for reaching out!
Our theme is an excellent choice for creating a professional and visually appealing job listing website. However, the theme itself does not include built-in job listing functionality.
To add this functionality, you can use WordPress plugins specifically designed for job boards. These plugins, both free and paid, can seamlessly integrate features like job listings and application submission into your site.
For your convenience, here’s a helpful resource to explore popular job board plugins: https://blog.hubspot.com/website/wordpress-job-board-plugin
If you have any additional questions or need assistance with setup, feel free to let us know!
Regards Andon-Design.
Hi,
İ setup youtube video background to slider but i can’t set video playing time, loop settings, slider time settings. Where are they? Support is very slow. I need your help, please support me.
Hello, @zentrich,
Thank you for reaching out! We’ve already responded to your support ticket (#52671). Please check our reply there for detailed guidance. If you have any further questions or need additional assistance, kindly respond directly to the ticket, and we’ll be happy to assist you further.
Thank you for your patience and understanding!
Regards Andon-Design.
Boss, when will you be adding TikTok to /wp-content/plugins/u-design-core/inc/widgets/share/widget-share-elementor.php which I suggested 7 months ago? Thank you!!
Hello, @mobileskunks,
Thank you for reaching out and reminding us about this feature! We sincerely apologize for the inconvenience caused by the delay.
We truly appreciate your patience and your valuable suggestion regarding adding TikTok. Rest assured, we will highlight this feature request to our development team again and prioritize its inclusion in the next theme updates as soon as possible.
Thank you for your understanding and continued support. If you have any further suggestions or questions, feel free to let us know—we’re always here to help!
Regards Andon-Design.
Thank you for the reply.
I just realised that the latest update caused my title bar clock to offset to the right side. I have been trying to solve it for the last 4 hours. Hope you can help. It happens on every page: https://worldinvent.com/contact-us/
I solved it by adding .elementor-1170 .elementor-element.elementor-element-0a6478b > .elementor-shape-bottom { display:none; }
Hi Andon, when you add TikTok, please add Weibo too. Will come in handy for me soon 
Hello, @mobileskunks,
Thank you for the updates!
I’m glad you were able to solve the title bar clock issue by using custom CSS. If you encounter any further challenges, feel free to reach out—I’ll be happy to assist.
Regarding TikTok and Weibo, I’ll make a note of this and send to the development team and they will add both when implementing the updates.
Thanks again, and don’t hesitate to contact me with any other questions or requests!
Regards Andon-Design.
Hello,
Updating Elementor on my site https://gme-batiment.com/ causes a blank page on the site after the update. I have to restore an old version of Elementor to keep the site running.
Unfortunately, the current version of Elementor has a security flaw.
How can I carry out the update without crashing the site?
Hello, @AlexisFontana,
We have resolved your issue and provided a reply to your ticket #52773 on our support forum.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hi, thanks !
You’re Welcome!!
Does the theme work with PHP 8.3?
Hello, @bluebeach,
Yes the very latest version of the theme is fully compatible with the PHP version 8.2, 8.3 and 8.4.
Regards Andon-Design.
I am trying to update the core plugin and get the error “already_used” the core plugin is not included in the themeforest. I notice other comment about it too and unfortunately you do a manually reset or something to fix it.
Hello, @Antrikos,
I have reset your purchase code now, please re-register your theme again with the same purchase code, and then first try to update the theme and after that core plugin, it will work for you.
Regards Andon-Design.
Good day, stunning template. The photography theme you have (dark) is it available as a light theme/option as well?
Hello, @dewaldwessels19701,
No, unfortunately, it is only available in a dark color scheme, and there is no option to have its light version.
Regards Andon-Design.
Hello, could you please let me know if your theme is compatible with the WEGLOT plugin?
Hello, @syllainter,
Thank you for reaching out. We have not officially tested this plugin with our theme, nor is it included among third-party plugins. Therefore, you can use it at your own risk.
Regards Andon-Design.
Hello, and thank you for your reply. We have contacted the company WEGLOT, and here is their response:
We are compatible with all WP themes as long as they are correctly developed 
If the theme follows all of WordPress’s recommendations for theme creation, there should be no issues.
It is possible that some themes use content that is completely dynamically generated.
In that case, the plugin will not directly translate the dynamic content, but it is still possible to add a WP filter on the site to translate it.
They mention dynamically generated content. Is this the case with your theme?
Thank you in advance for your response.
Hello, @syllainter,
Thank you for reaching out and sharing the response from WEGLOT.
Regarding your query about dynamically generated content:
Our theme is developed in line with WordPress’s best practices and recommendations, ensuring broad compatibility with plugins. However, as WEGLOT mentioned, themes that use completely dynamically generated content may require additional customization to enable proper translation.
To address this, you may need to consider implementing a WordPress filter or other custom solutions. At our platform, we provide dedicated support for issues related to theme options and are happy to guide you within the scope of our support.
If further customization is required, you have the following options:
Our Customization Services: You can contact our Customization Team for paid assistance. More details are available here: https://d-themes.com/customization/
We appreciate your understanding of our support limitations, and we’re here to assist with any theme-related questions you might have.
Regards Andon-Design.
Thank you for this information and your quick responses; now it’s up to us to make our decision 
Sure, If you need further assistance, feel free to ask, we are here to help you.
Thank you !
You’re Most Welcome!!
Subject: Plugin Issue Causing Fatal Error on Website
We’re experiencing an issue with our website that is currently showing a fatal error. Here are the details: 1. The plugin “UDesign Core” require update, but its not updating. 2. When we disable the plugin, the website starts working again.
Could you please check the plugin issue and help us resolve it?
Here’s the website link: https://a1mi.com/
We’d appreciate your prompt assistance in addressing this matter
Hello, @pkadkhoda,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, I just purchased the theme but can’t activate it. I’m getting the message “Purchase Code is not valid!!!”.
The domain is not pointing yet to the hosting server. What should I do after pointing it ?
Thanks
Hello, @Othes,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
I have made a support request, and your support system tells me I haven’t verified my email… It’s saying an email verification was sent to a separate email address than what I provided.
Hello, @chiefkeith,
Sorry for the inconvenience, but we have verified your new email now: fandeworkspace@gmail.com and sent the password reset link to that email as well, please check our email and follow it.
Regards Andon-Design.
That is not my email address…. that’s the thing… I didn’t type that email address in… the correct email address shows in my profile on your support site… So I do not know why that email is showing….
Hello, @chiefkeith,
Please share your correct email with me here, so that I can set that and delete the other emails from your support account.
Regards Andon-Design.
Hi Need help with layouts.
In the Udesign “page layouts” menu, I define a general page template OR a landing page, removing header and footer.
How can I assign this model to THE page that must be composed in this way?
I also tried my luck by creating a landing page in the page templates, but I have no more results regarding the page in question.
Finally, theme and extensions are up to date, however display errors occur on this page if I use Elementor: https://graphicomm.fr/confier-la-creation-de-son-site-internet-a-graphicomm/
So I have to compose my page without entering Elementor…
Thanks for the help
Hello, @zutercherri,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Sorry but I purchased the license a long time ago and am no longer supported at this level. If you send me an email, I can send you this information
Hello, @zutercherri,
You can still contact us via our support system here: https://d-themes.com/udesign-support/ and if you feel any difficulty in contacting us via our support system then you can reach us our via our email at: udesignaizaz@gmail.com
Regards Andon-Design.
Hi, i can’t see the images on construction demo. Could you please check?
Hello, @zentrich,
I’ve checked the demo site, and everything seems to be working fine there. You can see the screenshot here for reference: https://ibb.co/1Q2ddZK.
Could you let me know if you started facing the issue after importing the demo content to your site? If so, please reach out to us via our support system and provide your site’s WP Admin URL and credentials. This way, we can take a closer look and assist you directly on your site.
Looking forward to your reply!
Regards Andon-Design.
Thank your for info. I checked again. It is working perfect on Chrome. But on Opera i can’t see the images.
Could you please check on Opera too?
Hello, @zentrich,
I have tested it on the Opera browser, and it is working fine there as well. Please refer to the following images:
- [Image 1] ( https://ibb.co/b2FQhwV )
- [Image 2] ( https://ibb.co/pxbpsX8 )
- [Image 3] ( https://ibb.co/9YtsGN7 )
Regards Andon-Design.
It worked i think it is a cache problem for me. Thank you for info. I will purchase and install to a demo (test domain) site. Then i will change the domain (real domain). Is this possible?
Hello, @zentrich,
Thank you for your message! I’m glad the issue seems to be resolved.
Regarding your query, according to Envato’s licensing policy, a single license is valid for use on one website only. If you plan to use the license on a test domain first, you can do so. However, when you’re ready to move to your production or live site, you will need to deactivate the license on the test domain and then activate it on the live site.
Regards Andon-Design.
I purchased thanks.
You’re Most and very welcome!!
Hi, I’m trying to update the U-Design Core plugin, but it’s telling me to register. Can you please reset my purchase license?
Thank you.
Hello, @josh2702,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
I’m getting the same issue with the YOGA import. Tried with and without a child theme, no way to get the yoga import work.
Hello, @maic,
Sorry for the inconvenience, And about your issue, that is the reported issue, which we have already notified to the development department, they are actively working on the new theme update with this fix, which we will release soon on ThemeForest, we are really sorry for the inconvenience and apologizing for it, and we kindly request for your patience and understanding.
Regards Andon-Design.
I added a ticket. I have opruchased this2 times now and both times, this has let me down. We need a fix for the YOGA import. Please reply and tell us the fix. Unacceptable that this has been updated but fix to import a demo content. What is the fix?
Hello, @warinerm,
Apologies for the inconvenience. We’ve fixed the bug in our theme. Please update your theme again and try importing the demo. We hope this resolves your issue.
Regards Andon-Design.
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