5418 comments found.
Hi, I should translate (into Italian) the URL titles of the pages. For example Theme DENTIST: The page is not found in “PAGES” nor in other sections.. I’m not an expert and I’m going crazy 
Hello @bardeigiovani,
To change the Doctor slug for both archive and single pages, follow these steps:
- Navigate to WP Dashboard.
- Go to Udesign and then select Theme Options.
- Next, click on Members.
- Here, you’ll be able to change the Doctor slug for both the archive and single
pages.
You can refer to the image for guidance: https://ibb.co/xtY7bCYB.
Let me know if you need further assistance!
Regards Andon-Design.
maybe i’ve changed the “title” in the “POST TYPE” section in WP… but it disappeared from MENU. How can i manage the “content type archive” or something similar???
Hello @bardeigiovani,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hello,
on my site, when I update Elementor to version 3.27.6, the site changes color back to the demo colors in orange.
The problem is that I’m currently on version 3.27.1 on Elementor, which is the victim of a security flaw. My site is vulnerable to hacking.
Can you please help me solve this problem?
Hello @AlexisFontana,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, ticket opened. Please check. Thanks.
Hello @AlexisFontana,
Ok, thanks for contacting us. Our support team will check your site and reply ASAP.
Regards Andon-Design.
Hello How do I change the website my purchase code is attached to. The website I used it for is no longer in use.
Hello @tommysyn,
I have checked your purchase and found that you have already used the purchased code on the live site here: https://imberlabs.ng/xtidata/
So for the new site, you have to purchase the new license for the new site or domain. You can not use the one purchase code more than on the live site or domain.
You can read more details here: https://themeforest.net/licenses/standardRegards Andon-Design.
Okay thank you
Most Welcome
Thanks for contacting us.
Regards Andon-Design.
Hi. I know my support has expired, but I have 2 quick questions 1. In a blog post, when I click on the ‘heart’ like blog post button, it just brings user to top of page. How can I fix this so that the reader can like a blog post? 2. How can I replace the photo on the bio of the blog author? I have set up Gravatar, but that doesn’t link in. Thanks.
Hello @356b,
Thanks for reaching out.
The post-like function is working correctly on our test site. Please refer to the image. https://ibb.co/XZVvkqL9You have to check your site again by deactivating the third-party plugins. Go to the user’s editing panel in the Wordpress dashboard and there, you will see the option to add an image. https://ibb.co/6c6DbZ0p
Regards Andon-Design.
Hi!
I bought several licenses already and need to buy some more for my clients. Four in total for live sites.
However, for all the sites i’ve made a staging environment (staging.domain.ext) and it’s a real hassle to deactivate en active it over and over for staging.
How can i use the same license code on the staging environment for a website that is on the same domain and not publicly available? Do i need to rename it to another subdomein instead of staging perhaps?
Thanks.
Ray
Hello @rayalist,
I have reset the theme purchased code from the staging site, now you can activate the same purcahsed code on the new site or domain.
Regards Andon-Design.
No please do NOT do that. That was not my question and the sites are all live.
My question is: I bought several licenses already and need to buy some more for my clients. Four in total for live sites.
However, for all the sites i’ve made a staging environment (staging.domain.ext) and it’s a real hassle to deactivate en active it over and over for staging.
How can i use the same license code on the staging environment for a website that is on the same domain and not publicly available? Do i need to rename it to another subdomein instead of staging perhaps?
Hello @rayalist,
No, there is no need to rename the site domain, you can use the same purchase code for the staging site and the live domain at a same time, if your theme will not activate then let us know, we will reset the license for you then you will use the same license on the staging and live site at a time.
Regards Andon-Design.
Hi, waiting for support for #52675 2 days.
Could you please urgenlty support me for WPML Portfolio/Project/Project Item ?
Hi @zentrich,
We apologize for the delayed response. Your ticket was received during the weekend. We have returned to the office and are actively reviewing your request.
We will provide an update as soon as possible.
Regards Andon-Design.
Hi Andon Design, My support ticket number is #53500, regarding a purchase code error. I originally set up a store but later decided to switch to a service-based website. As a result, I had to create a new setup in WordPress. I deactivated the previous installation, but when I try to activate the purchase code on the new website, I receive the following error: “already_used Please check purchase code again.”
It seems like this requires your support. Could you assist me when you get a chance?
I appreciate your help. Thank you!
Hello @meccanro,
We have already replied to your support ticket, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Hello. I send you a support request and still waiting for an answer
Hello @loud,
First of all sorry for the late reply.
Can you please share the ticket number so I will check and reply to your ticket on priority?
Regards Andon-Design.
53441
Hello @loud,
Ok, I will check and reply you ASAP.
Regards Andon-Design.
hey meine lieber eine frage kannst du was machen das Ajax auf allen Seiten vertreten ist so das meiern Musik Player keine Unterbrechungen hat wenn ich auf eine neue Seite gehe das wehre super wenn das möglich wehre
Hello @Mufasa-Snowflake,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, could you please fix the problem on supports: #52675 and #52707 Thanks.
Hello,
We have already replied to your support tickets, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Even though I have sent you screenshots many times, I can only get an answer every 2 days and you want me to shoot a video. I explained the problem very clearly. Why are we trying so hard? I am still waiting for a solution.
Hello @zentrich,
We sincerely apologize for the inconvenience caused. These steps were essential for us to better understand your concerns and respond appropriately. We have replied to both of your tickets again. Please check your replies and respond to us accordingly.
Thank you for your understanding.
Regards Andon-Design.
I recently purchased the UDesign theme and imported the built-in demo that includes Slider Revolution slides. However, I encountered a major issue:
Whenever I try to edit a slide (or even just enter and exit Slider Revolution without making any changes), the images in the slider disappear from my website.
After extensive testing, I discovered that this issue is caused by a conflict between UDesign Core and Slider Revolution. When I disable UDesign Core, the images appear correctly. However, keeping UDesign Core active causes the images to disappear.
I have already tried the following:
Clearing the cache and testing on different browsers Ensuring all plugins and the theme are up to date Disabling lazy loading in both UDesign settings and Slider Revolution Checking the console for errors (none related to images) Unfortunately, the problem persists. Is there an official fix for this conflict? Any help or guidance would be greatly appreciated.
Hello zemzemamen68,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, I look forward to supporting you with your ticket information. Ticket number #52983
Hello, @candemiral07,
We have provided a reply to your ticket #52983 on our support system.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hello – I am not able to connect the support. I want to create a ticket but I am not able to login.
I am not able to login to create a ticket. I tried to ask on chat but there is no response. Please help
Hello, @jahnavi,
Could you please share the email that you used for your support account creation via my email: udesignaizaz@gmail.com so that I will check and help you out.
Regards Andon-Design.
Hi,
Why i am waiting for support everyday only for one answer? I couldn’t get support clearly yet.
How i will set video playing time? Slider time? Loop setting?
FOR VIDEO BACKGROUND
I’m waiting for solve. Could you please support me clearly?
Hello, @zentrich,
We have provided a reply to your ticket #52671 on our support forum.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Waiting for answers on the ticket. 1 day passed.?
Hello, @zentrich,
We have provided a reply to your ticket #52671 on our support system.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
I have tried to install udesign in different ways and it is not possible. It causes compatibility problems with the latest versions of WordPress. The Udesign Core and Kirki plugins fail, generating a critical crash. In versions prior to WordPress, it does not allow you to install the pre-designed website. Kirki does not work with versions from March 2024, and I think they should offer an update or an alternative to this problem. I’ve been wasting a lot of time on something that should be simple.
Hello, @linkedcomunicacion,
We have provided a reply to your ticket #52545 on our support forum. Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hello,
My customer is a recruitment consultancy. They only display some job vacancies on their website and job seekers can select a job and apply online to. No listings of job seekers or companies searching for candidates. it is that simple. They list the job their customers employers need and job seekers can just apply to the job and upload their CV for study.
Could it be possible with your theme?
Thanks
Hello, @Babiloo,
Thank you for reaching out!
Our theme is an excellent choice for creating a professional and visually appealing job listing website. However, the theme itself does not include built-in job listing functionality.
To add this functionality, you can use WordPress plugins specifically designed for job boards. These plugins, both free and paid, can seamlessly integrate features like job listings and application submission into your site.
For your convenience, here’s a helpful resource to explore popular job board plugins: https://blog.hubspot.com/website/wordpress-job-board-plugin
If you have any additional questions or need assistance with setup, feel free to let us know!
Regards Andon-Design.
Hi,
İ setup youtube video background to slider but i can’t set video playing time, loop settings, slider time settings. Where are they? Support is very slow. I need your help, please support me.
Hello, @zentrich,
Thank you for reaching out! We’ve already responded to your support ticket (#52671). Please check our reply there for detailed guidance. If you have any further questions or need additional assistance, kindly respond directly to the ticket, and we’ll be happy to assist you further.
Thank you for your patience and understanding!
Regards Andon-Design.
Boss, when will you be adding TikTok to /wp-content/plugins/u-design-core/inc/widgets/share/widget-share-elementor.php which I suggested 7 months ago? Thank you!!
Hello, @mobileskunks,
Thank you for reaching out and reminding us about this feature! We sincerely apologize for the inconvenience caused by the delay.
We truly appreciate your patience and your valuable suggestion regarding adding TikTok. Rest assured, we will highlight this feature request to our development team again and prioritize its inclusion in the next theme updates as soon as possible.
Thank you for your understanding and continued support. If you have any further suggestions or questions, feel free to let us know—we’re always here to help!
Regards Andon-Design.
Thank you for the reply.
I just realised that the latest update caused my title bar clock to offset to the right side. I have been trying to solve it for the last 4 hours. Hope you can help. It happens on every page: https://worldinvent.com/contact-us/
I solved it by adding .elementor-1170 .elementor-element.elementor-element-0a6478b > .elementor-shape-bottom { display:none; }
Hi Andon, when you add TikTok, please add Weibo too. Will come in handy for me soon 
Hello, @mobileskunks,
Thank you for the updates!
I’m glad you were able to solve the title bar clock issue by using custom CSS. If you encounter any further challenges, feel free to reach out—I’ll be happy to assist.
Regarding TikTok and Weibo, I’ll make a note of this and send to the development team and they will add both when implementing the updates.
Thanks again, and don’t hesitate to contact me with any other questions or requests!
Regards Andon-Design.
Hello,
Updating Elementor on my site https://gme-batiment.com/ causes a blank page on the site after the update. I have to restore an old version of Elementor to keep the site running.
Unfortunately, the current version of Elementor has a security flaw.
How can I carry out the update without crashing the site?
Hello, @AlexisFontana,
We have resolved your issue and provided a reply to your ticket #52773 on our support forum.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hi, thanks !
You’re Welcome!!
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