5413 comments found.
Hi, waiting for support for #52675 2 days.
Could you please urgenlty support me for WPML Portfolio/Project/Project Item ?
Hi @zentrich,
We apologize for the delayed response. Your ticket was received during the weekend. We have returned to the office and are actively reviewing your request.
We will provide an update as soon as possible.
Regards Andon-Design.
Hi Andon Design, My support ticket number is #53500, regarding a purchase code error. I originally set up a store but later decided to switch to a service-based website. As a result, I had to create a new setup in WordPress. I deactivated the previous installation, but when I try to activate the purchase code on the new website, I receive the following error: “already_used Please check purchase code again.”
It seems like this requires your support. Could you assist me when you get a chance?
I appreciate your help. Thank you!
Hello @meccanro,
We have already replied to your support ticket, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Hello. I send you a support request and still waiting for an answer
Hello @loud,
First of all sorry for the late reply.
Can you please share the ticket number so I will check and reply to your ticket on priority?
Regards Andon-Design.
53441
Hello @loud,
Ok, I will check and reply you ASAP.
Regards Andon-Design.
hey meine lieber eine frage kannst du was machen das Ajax auf allen Seiten vertreten ist so das meiern Musik Player keine Unterbrechungen hat wenn ich auf eine neue Seite gehe das wehre super wenn das möglich wehre
Hello @Mufasa-Snowflake,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, could you please fix the problem on supports: #52675 and #52707 Thanks.
Hello,
We have already replied to your support tickets, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Even though I have sent you screenshots many times, I can only get an answer every 2 days and you want me to shoot a video. I explained the problem very clearly. Why are we trying so hard? I am still waiting for a solution.
Hello @zentrich,
We sincerely apologize for the inconvenience caused. These steps were essential for us to better understand your concerns and respond appropriately. We have replied to both of your tickets again. Please check your replies and respond to us accordingly.
Thank you for your understanding.
Regards Andon-Design.
I recently purchased the UDesign theme and imported the built-in demo that includes Slider Revolution slides. However, I encountered a major issue:
Whenever I try to edit a slide (or even just enter and exit Slider Revolution without making any changes), the images in the slider disappear from my website.
After extensive testing, I discovered that this issue is caused by a conflict between UDesign Core and Slider Revolution. When I disable UDesign Core, the images appear correctly. However, keeping UDesign Core active causes the images to disappear.
I have already tried the following:
Clearing the cache and testing on different browsers Ensuring all plugins and the theme are up to date Disabling lazy loading in both UDesign settings and Slider Revolution Checking the console for errors (none related to images) Unfortunately, the problem persists. Is there an official fix for this conflict? Any help or guidance would be greatly appreciated.
Hello zemzemamen68,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, I look forward to supporting you with your ticket information. Ticket number #52983
Hello, @candemiral07,
We have provided a reply to your ticket #52983 on our support system.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hello – I am not able to connect the support. I want to create a ticket but I am not able to login.
I am not able to login to create a ticket. I tried to ask on chat but there is no response. Please help
Hello, @jahnavi,
Could you please share the email that you used for your support account creation via my email: udesignaizaz@gmail.com so that I will check and help you out.
Regards Andon-Design.
Hi,
Why i am waiting for support everyday only for one answer? I couldn’t get support clearly yet.
How i will set video playing time? Slider time? Loop setting?
FOR VIDEO BACKGROUND
I’m waiting for solve. Could you please support me clearly?
Hello, @zentrich,
We have provided a reply to your ticket #52671 on our support forum.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Waiting for answers on the ticket. 1 day passed.?
Hello, @zentrich,
We have provided a reply to your ticket #52671 on our support system.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
I have tried to install udesign in different ways and it is not possible. It causes compatibility problems with the latest versions of WordPress. The Udesign Core and Kirki plugins fail, generating a critical crash. In versions prior to WordPress, it does not allow you to install the pre-designed website. Kirki does not work with versions from March 2024, and I think they should offer an update or an alternative to this problem. I’ve been wasting a lot of time on something that should be simple.
Hello, @linkedcomunicacion,
We have provided a reply to your ticket #52545 on our support forum. Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hello,
My customer is a recruitment consultancy. They only display some job vacancies on their website and job seekers can select a job and apply online to. No listings of job seekers or companies searching for candidates. it is that simple. They list the job their customers employers need and job seekers can just apply to the job and upload their CV for study.
Could it be possible with your theme?
Thanks
Hello, @Babiloo,
Thank you for reaching out!
Our theme is an excellent choice for creating a professional and visually appealing job listing website. However, the theme itself does not include built-in job listing functionality.
To add this functionality, you can use WordPress plugins specifically designed for job boards. These plugins, both free and paid, can seamlessly integrate features like job listings and application submission into your site.
For your convenience, here’s a helpful resource to explore popular job board plugins: https://blog.hubspot.com/website/wordpress-job-board-plugin
If you have any additional questions or need assistance with setup, feel free to let us know!
Regards Andon-Design.
Hi,
İ setup youtube video background to slider but i can’t set video playing time, loop settings, slider time settings. Where are they? Support is very slow. I need your help, please support me.
Hello, @zentrich,
Thank you for reaching out! We’ve already responded to your support ticket (#52671). Please check our reply there for detailed guidance. If you have any further questions or need additional assistance, kindly respond directly to the ticket, and we’ll be happy to assist you further.
Thank you for your patience and understanding!
Regards Andon-Design.
Boss, when will you be adding TikTok to /wp-content/plugins/u-design-core/inc/widgets/share/widget-share-elementor.php which I suggested 7 months ago? Thank you!!
Hello, @mobileskunks,
Thank you for reaching out and reminding us about this feature! We sincerely apologize for the inconvenience caused by the delay.
We truly appreciate your patience and your valuable suggestion regarding adding TikTok. Rest assured, we will highlight this feature request to our development team again and prioritize its inclusion in the next theme updates as soon as possible.
Thank you for your understanding and continued support. If you have any further suggestions or questions, feel free to let us know—we’re always here to help!
Regards Andon-Design.
Thank you for the reply.
I just realised that the latest update caused my title bar clock to offset to the right side. I have been trying to solve it for the last 4 hours. Hope you can help. It happens on every page: https://worldinvent.com/contact-us/
I solved it by adding .elementor-1170 .elementor-element.elementor-element-0a6478b > .elementor-shape-bottom { display:none; }
Hi Andon, when you add TikTok, please add Weibo too. Will come in handy for me soon 
Hello, @mobileskunks,
Thank you for the updates!
I’m glad you were able to solve the title bar clock issue by using custom CSS. If you encounter any further challenges, feel free to reach out—I’ll be happy to assist.
Regarding TikTok and Weibo, I’ll make a note of this and send to the development team and they will add both when implementing the updates.
Thanks again, and don’t hesitate to contact me with any other questions or requests!
Regards Andon-Design.
Hello,
Updating Elementor on my site https://gme-batiment.com/ causes a blank page on the site after the update. I have to restore an old version of Elementor to keep the site running.
Unfortunately, the current version of Elementor has a security flaw.
How can I carry out the update without crashing the site?
Hello, @AlexisFontana,
We have resolved your issue and provided a reply to your ticket #52773 on our support forum.
Please check our response there and reply back accordingly.
Thank you for your cooperation!
Regards Andon-Design.
Hi, thanks !
You’re Welcome!!
Does the theme work with PHP 8.3?
Hello, @bluebeach,
Yes the very latest version of the theme is fully compatible with the PHP version 8.2, 8.3 and 8.4.
Regards Andon-Design.
I am trying to update the core plugin and get the error “already_used” the core plugin is not included in the themeforest. I notice other comment about it too and unfortunately you do a manually reset or something to fix it.
Hello, @Antrikos,
I have reset your purchase code now, please re-register your theme again with the same purchase code, and then first try to update the theme and after that core plugin, it will work for you.
Regards Andon-Design.
Good day, stunning template. The photography theme you have (dark) is it available as a light theme/option as well?
Hello, @dewaldwessels19701,
No, unfortunately, it is only available in a dark color scheme, and there is no option to have its light version.
Regards Andon-Design.
Hello, could you please let me know if your theme is compatible with the WEGLOT plugin?
Hello, @syllainter,
Thank you for reaching out. We have not officially tested this plugin with our theme, nor is it included among third-party plugins. Therefore, you can use it at your own risk.
Regards Andon-Design.
Hello, and thank you for your reply. We have contacted the company WEGLOT, and here is their response:
We are compatible with all WP themes as long as they are correctly developed 
If the theme follows all of WordPress’s recommendations for theme creation, there should be no issues.
It is possible that some themes use content that is completely dynamically generated.
In that case, the plugin will not directly translate the dynamic content, but it is still possible to add a WP filter on the site to translate it.
They mention dynamically generated content. Is this the case with your theme?
Thank you in advance for your response.
Hello, @syllainter,
Thank you for reaching out and sharing the response from WEGLOT.
Regarding your query about dynamically generated content:
Our theme is developed in line with WordPress’s best practices and recommendations, ensuring broad compatibility with plugins. However, as WEGLOT mentioned, themes that use completely dynamically generated content may require additional customization to enable proper translation.
To address this, you may need to consider implementing a WordPress filter or other custom solutions. At our platform, we provide dedicated support for issues related to theme options and are happy to guide you within the scope of our support.
If further customization is required, you have the following options:
Our Customization Services: You can contact our Customization Team for paid assistance. More details are available here: https://d-themes.com/customization/
We appreciate your understanding of our support limitations, and we’re here to assist with any theme-related questions you might have.
Regards Andon-Design.
Thank you for this information and your quick responses; now it’s up to us to make our decision 
Sure, If you need further assistance, feel free to ask, we are here to help you.
Thank you !
You’re Most Welcome!!
Subject: Plugin Issue Causing Fatal Error on Website
We’re experiencing an issue with our website that is currently showing a fatal error. Here are the details: 1. The plugin “UDesign Core” require update, but its not updating. 2. When we disable the plugin, the website starts working again.
Could you please check the plugin issue and help us resolve it?
Here’s the website link: https://a1mi.com/
We’d appreciate your prompt assistance in addressing this matter
Hello, @pkadkhoda,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
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