26667 comments found.
I bought 3 licenses for this theme. All of the websites were deleted from the server. How can I remove the licenses from showing that is being used? Thank you
Hello,
Thank you for contacting us.
We have deregistered the purchase codes for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Im using the Bridge Theme “camping”. Nice theme by the way. But there is a big “book now” button on the Main Navigation. I dont need this. Where can i delete this button in the settings? I cant find anything about this. Thx
Hello,
Thank you for using our theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there – there seems to be a bug with the Masonry Gallery – are you aware of this? Items are not pulling through. Are you able to take a look please
Hello,
We couldn’t reproduce any issues with Masonry Gallery on our installation.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for getting back. Managed to figure it out – wasn’t anything to do with Qode Bridge.
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Hello, I have a pre-sale question:
My client wishes a portfolio layout like this one: https://bridge498.qodeinteractive.com/portfolio/Was this built with a typical portfolio tool? Or was the arrangement of the projects built by hand? Can a filter option also be added here?
Thanks for a quick answer!
Hello,
Thank you for taking interest.
This portfolio list is created with “Portfolio List” shortcode and the layout is set to “Masonry”. There is also an option to enable category filter.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the answer.
I have rarely seen masonry style layouts in WP themes that are asymmetrical like this. Most of the time, for example, the heights are the same. So: is it possible to change the spacing and sizes here? Can I see somewhere which options I have to create my individual portfolio design? Thanks!
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Thanks for the answer! What I can’t see exactly is: Which setting can I use to ensure that the top two images in the portfolio list do not start at the same vertical position?
Does this only work with WPBakery or can I use the same functions with Elementor?
Thank you!
You’re welcome.
This specific offset is set with custom css which is included with the demo (please see screenshot). The list settings are as shown in this screenshot.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, that is very helpful. So it is custom code after all, I was wondering if this could be a standard setting. If I buy the theme, is it possible that the support can help with this setting if there are any problems? For my client, such a layout is essential. Thank you!
You’re welcome. Our support agents can assist you with small custom css modifications like this one.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Our website does not look the same since the update, when are you going to fix this.
Hello,
We couldn’t reproduce any issues with the theme update.
When updating theme it is important to follow instructions from the video in this article – How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It’s important to update Bridge Core plugin which will be listed there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. The Bridge core update for some reason has stopped at 2.9.3 and cannot update further. How do I update it to the latest version?
Hello,
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. Bridge Core plugin will also be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, Im getting these errors on my website:
[05-Feb-2025 08:20:59 UTC] PHP Warning: Undefined variable $content_class in /var/www350/p9655/mywebsite.com/web/wp-content/plugins/bridge-core/modules/shortcodes/shortcode-elements/accordions/templates/accordion-template.php on line 25
How can I fix it? Thank you.
Hello,
Please submit a ticket at our Help Center and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, when entering the registration code I get stuck on ‘Please Wait…’ without going any further. What can I do?
Hello,
Please try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the new WCAG (EAA) regulations will be in effect by the end of June. Do you have any plans to update the theme for compliance? TYIA, best 
Hello,
Unfortunately our theme doesn’t meet advanced accessibility standards, so you will have to use some additional accessibility plugin or to make some modifications.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I am registering the code but it said that i already register. but i don’t think to i register or might be i forget it. I don’t remember when and in whcih domain i register might the that was a test website but now i am making a website so i need the registration code. Kindly reset so i can work on it.
got it thank you
i deregister from my products but now it is also showing that it still register in another domain
thank you its works
Hello,
Thank you for using our theme. We are glad that you’ve managed to resolve this in the meantime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I imported a Bike Rental demo to use the contact form in the slider and after import the slider did not import, https://kmricketts5.wpcomstaging.com/
Hello,
This can occur if the Contact Form 7 plugin wasn’t active during demo import.
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m trying to submit a support ticket, but it’s not recognizing my purchase code so I can’t submit. two plugins are failing to install for me.
Hello,
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When submitting a ticket please make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, how can I see what website my licenses are registered with? I know the 1, but can’t remember the other one.
Nevermind, thank you. I read the comments and found the answer.
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Couple questions. You system won’t send the email to confirm account. Yes, I’ve checked my spam. Also, I’m trying to figure out where to find what URL my license is being used so I can disconnect it and utilize my purchase. Is this done on your support site. I know with my other themes, I can link and unlink the license, and assuming you offer the same process. Any case, I’m trying to get some work done on a client’s site, and stuck. Appreciate your help.
Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.
So, should I assume I’ve lost my money?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
We also verified your account manually. You can clear your browser cache and try to login once more here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i installed the latest version of bridge theme and i am unable to change the entire webpage to a single color or to a gradient color. Can you please assist? is this through elementor in site adjustments or in Qode options? both options seem to not make any effect.
i am able to change to a single color by changing Content Background Color, but i would like to have my background using a gradient (two colors) please advise.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Its impossible to align in the center The Pie Chart With Icon
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am trying to crate a support ticket today and your system is not working. I finally got to create an account and it’s been 4 hours I can’t log in because I have not received the verification email. I pucrchased the Theme last week. followed the instructions and when I try to install the theme I get this “The link you followed has expired. Please try again.”
just submitted a ticket request
Hello,
Please try suggestions from this article – How To Solve The Link You Have Followed Has Expired Issue.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I had purchased this theme last July and I need to edit the home page and when I click on the Edit link in the dashboard, it takes me to a 404 Error page. When I try to edit the front facing page by clicking on the Edit with WPBakery Page Builder, it takes me to my posts pages listed in my dashboard.
I understand my support has expired, but this is something that should inherently work, correct?
Wordpress, plugins and the theme have all been updated.
Can you please help?
Thank you!
Hello,
We couldn’t reproduce this on our local installation. Have you perhaps added SSL to your site? To set up SSL and https we recommend following instructions from this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The site has an SSL certificate, but I installed the Really Simple SSL as suggested and the issue still exists.
https://www.delriotitle.com/I just created this website in July and had no problems. I’m not sure why I cannot edit any pages now?
Got it! Created development site and deactivated Bridge Core. Now everything is working fine.
The theme and plugins are not updated to the latest versions. Please update them to the latest versions listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I updated everything on a development site: https://www.delriotitle.com/dev0125/
And I still could not access the pages to edit.
I disabled Bridge Core and I was able to edit the pages.
Bridge Core and WPBakery page builder are working correctly on our installation. You can try suggestions from this article.
In case you need further assistance please submit contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – how do i free up a license on a site that not longer exists?
Thanks!
Hello,
Our system shows that your purchase code is not registered on any domain at the moment so you can use it on your new installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok thanks – I should have 2 Bridge licenses free so will use those – thanks
You’re welcome.
You can also deregister your purchase codes via deregistration form at our Help Center in the “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased a regular licence of Bridge theme. When I update it, I ha ve the same problem as Stylehunternetwork. I’m said that the purchase code is already used. How can we solve it? Kind regards
Hello,
Thank you for using our theme.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
