26639 comments found.
Hello, the new WCAG (EAA) regulations will be in effect by the end of June. Do you have any plans to update the theme for compliance? TYIA, best 
Hello,
Unfortunately our theme doesn’t meet advanced accessibility standards, so you will have to use some additional accessibility plugin or to make some modifications.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I am registering the code but it said that i already register. but i don’t think to i register or might be i forget it. I don’t remember when and in whcih domain i register might the that was a test website but now i am making a website so i need the registration code. Kindly reset so i can work on it.
got it thank you
i deregister from my products but now it is also showing that it still register in another domain
thank you its works
Hello,
Thank you for using our theme. We are glad that you’ve managed to resolve this in the meantime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I imported a Bike Rental demo to use the contact form in the slider and after import the slider did not import, https://kmricketts5.wpcomstaging.com/
Hello,
This can occur if the Contact Form 7 plugin wasn’t active during demo import.
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m trying to submit a support ticket, but it’s not recognizing my purchase code so I can’t submit. two plugins are failing to install for me.
Hello,
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When submitting a ticket please make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, how can I see what website my licenses are registered with? I know the 1, but can’t remember the other one.
Nevermind, thank you. I read the comments and found the answer.
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Couple questions. You system won’t send the email to confirm account. Yes, I’ve checked my spam. Also, I’m trying to figure out where to find what URL my license is being used so I can disconnect it and utilize my purchase. Is this done on your support site. I know with my other themes, I can link and unlink the license, and assuming you offer the same process. Any case, I’m trying to get some work done on a client’s site, and stuck. Appreciate your help.
Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.
So, should I assume I’ve lost my money?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
We also verified your account manually. You can clear your browser cache and try to login once more here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i installed the latest version of bridge theme and i am unable to change the entire webpage to a single color or to a gradient color. Can you please assist? is this through elementor in site adjustments or in Qode options? both options seem to not make any effect.
i am able to change to a single color by changing Content Background Color, but i would like to have my background using a gradient (two colors) please advise.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Its impossible to align in the center The Pie Chart With Icon
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am trying to crate a support ticket today and your system is not working. I finally got to create an account and it’s been 4 hours I can’t log in because I have not received the verification email. I pucrchased the Theme last week. followed the instructions and when I try to install the theme I get this “The link you followed has expired. Please try again.”
just submitted a ticket request
Hello,
Please try suggestions from this article – How To Solve The Link You Have Followed Has Expired Issue.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I had purchased this theme last July and I need to edit the home page and when I click on the Edit link in the dashboard, it takes me to a 404 Error page. When I try to edit the front facing page by clicking on the Edit with WPBakery Page Builder, it takes me to my posts pages listed in my dashboard.
I understand my support has expired, but this is something that should inherently work, correct?
Wordpress, plugins and the theme have all been updated.
Can you please help?
Thank you!
Hello,
We couldn’t reproduce this on our local installation. Have you perhaps added SSL to your site? To set up SSL and https we recommend following instructions from this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The site has an SSL certificate, but I installed the Really Simple SSL as suggested and the issue still exists.
https://www.delriotitle.com/I just created this website in July and had no problems. I’m not sure why I cannot edit any pages now?
Got it! Created development site and deactivated Bridge Core. Now everything is working fine.
The theme and plugins are not updated to the latest versions. Please update them to the latest versions listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I updated everything on a development site: https://www.delriotitle.com/dev0125/
And I still could not access the pages to edit.
I disabled Bridge Core and I was able to edit the pages.
Bridge Core and WPBakery page builder are working correctly on our installation. You can try suggestions from this article.
In case you need further assistance please submit contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – how do i free up a license on a site that not longer exists?
Thanks!
Hello,
Our system shows that your purchase code is not registered on any domain at the moment so you can use it on your new installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok thanks – I should have 2 Bridge licenses free so will use those – thanks
You’re welcome.
You can also deregister your purchase codes via deregistration form at our Help Center in the “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased a regular licence of Bridge theme. When I update it, I ha ve the same problem as Stylehunternetwork. I’m said that the purchase code is already used. How can we solve it? Kind regards
Hello,
Thank you for using our theme.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have purchased 4 licenses to your theme. It is truly great so thank you. I had an issue with outdated woo commerce files so i downloaded and reuploaded the theme to fix the issue and its now asking me to register theme and when i try it says the theme code is already in use. Can you please help. The website is broken and without the Bridge Core i cant fix it. I submitted ticket #288125 but had to chose it was for a free product. Can you please help
Hello,
Thank you for using our theme.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry to post here but the Submit a Request on your support forum just spins after I enter all my data for support.
I purchased the Bridge Theme yesterday. I have installed it successfully.
The problem is the Registration. I put in my info and hit Register Theme and it just says Please Wait next to the Register Theme button.
When trying to submit a ticket on your Submit a Request page the QODE icon at the bottom just animates and nothing happens.
So, if someone could please contact me so I can register that would be cool.
Thanks!
I am all set. I watched the “How to Register the Bridge WordPress Theme and Prepare for Demo Import” video on Youtube and it showed me where the Item Purchase Code is. I input that information and it registered.
Thanks! I’m excited to get going.
Hello,
Thank you for choosing our theme.
We are glad that you’ve managed to resolve this in the meantime.
If you are still having trouble to submit a support request, please clear your browser cache and try once more (and please make sure to accept cookies).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, your ‘Recommended PHP Versions’ page says recommended support is either 7.4 or 8.0. Is this correct? My hosting says these are outdated versions that I have to pay extra for. Please can you clarify? Thanks
Hello again. I’ve also created a testing copy of my site (/test) and updated the theme. However, the theme won’t accept my registration code saying in use on another domain. I’m not aware it’s in use on another domain. Please can you help?
Hello,
The theme is also compatible with PHP 8.1 and 8.2.
When it comes to subdomains, we can add your testing domain as related domain. Please contact us through this email, include urls of your domains and your purchase code in the email, and we will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your response to my email yesterday. I have enabled the sub domain (testing). I’m just waiting on your authorisation for the main domain please as the live site is currently broken due to not accepting the purchase code. Thank you!
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Presale question. Are all required plugins already included in the purchase?
Like wpbakery, layerslider WP, revolution slider?
Hello,
Thank you for taking interest.
These plugins are included with the theme as bundled plugins and there is no need to purchase them separately.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this theme have ajax search for products on the shop page for categories and attributes etc? I need to be able to select multiple categories and only products for those multiple categories display? Thanks in advance.
Hello,
Unfortunately this type of ajax filter is not available with the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does this theme have ajax search for products on the shop page for categories and attributes etc? I need to be able to select multiple categories and only products for those multiple categories display? Thanks in advance.
Hello,
Unfortunately this type of ajax filter is not available with the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I am trying to install a demo but am not able to do so with the new theme update. please help me when I go to the import page and click on any demo nothing happens options for the demo installation don’t open. I have been working for my company and using this theme for the last 5 years. Currently don’t have support.
Hello,
Please check if your purchase code is registered in Bridge Dashboard. Theme options, shorcodes, meta boxes and import are disabled if theme purchase code is not registered on live server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Yes purchase code is registered in Bridge Dashboard.still not able to import the demo.
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Yes I have updated the Bridge Core plugin to the latest version
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hello, I want to display only the left part of the top menu in mobile version. I am using demo 510. thanks for your help
I found the solution thanks
@media (max-width: 768px) { .header-widget.widget_block.header-right-widget { display: none; } }
Hello,
We are glad that you’ve managed to resolve this in the meantime. Also, thank you for sharing the css solution.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
