16504 comments found.
Hello, where can I edit the checkout steps?
Hi, Have you used SellKit to create a checkout page?
My site crashes when I activate Elementor Pro, anyone else with this issue?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi, I’ve been using theme Jupiter with Elementor for a while now. For speed reasons, I want to switch to Gutenberg. But Is it possible to create a footer without using Elementor? Or do I have to find another theme?
Thanx Jonas https://www.lovecast.dk/Hi,
Yes, it is possible. Please submit a support ticket so that my colleagues can guide you more precisely on this matter.
You can access the link here: https://my.artbees.net/support/.
Best regards,
Any plans on adding Bluesky to the social sharing options?
Hi,
I will report this to the technical team so that it can be added in future updates if possible. I will let you know the result.
Best regards,
Hello. Does it include elementor pro? After importing the demo, when there are places I want to change, it won’t ask me for an Elementor Pro license, right? I am considering purchasing the theme based on this condition.
Hi,
Elementor Pro is not included, but JupiterX widgets have most of the features of Elementor Pro.
Best regards
Please read the article below:
https://help.jupiterx.com/article/40-understanding-the-need-for-elementor-pro-with-jupiterxHi all, I’m using the Jupiter X built in popup builder, which works really well. One thing I can’t work out though is how to stop the popup reappearing after you’ve clicked the ‘close’ button. Does anyone know a way to do this? Unfortunately my support has run out, hence why I’m asking on here. Thanks, Giles
Hi,
Thanks so much for reaching out to us! While your support period has ended, no worries, you can still create a support ticket, and our team will be more than happy to help guide you through resolving any issues with your site.
Let us know how we can assist further!
Best,
Hi guys, thanks for this. I can’t login for some reason. Is there a quick way you can tell me on here? It might be useful for other people too. Thanks.
Sorry, I managed to login to support now. Sent a ticket. Thanks guys
I’ve sent a few emails to support, so hope to hear back at some point.
Thank you, your tickets will be answered soon.
Great – thanks.
I’m not getting any replies from support, but is there a forum i could try, or does anyone on here know the answer to this? Really need to get this sorted so any help would be much appreciated.
I checked your account and did not find any support tickets, please send the ticket number so I can follow up on it.
Jupiter 6.x. WpBakery 8.1 Modified. When? When? WPBakery 8.0 was released LAST YEAR. It is now at version 8.1 Please advise as soon as possible. Thank you
Hi,
I followed up with the technical team, the new theme version will be released next week and the plugin two weeks later.
Best regards,
so that would mean a new version of 6.x by Feb 16th and updated version of WP Bakery (modified) by Feb 24thth, correct?
On Feb 10th, a new version of the theme will be released and on Feb 17th, a new version of the plugin will be released.
Thank you for the update
With the new WCAG (EAA) guidelines arriving at the end of June, are you planning to make the theme compatible with these changes?
Thanks for bringing this up. We don’t have immediate plans to implement updates about this but If this becomes a priority for many of our users, we’ll definitely revisit it. Appreciate the feedback!
Hi artbees,
Very interested in your well-known theme. I have a specific question before proceeding:
If I install the theme and required plugins without importing any demo content, what will the site look like by default? Will it be a blank canvas, or will there be some pre-styled sections?
Additionally, I love many of the individual layouts in your demo (blogs, shops etc), but I don’t want to import an entire demo store, as it often requires heavy customization. Instead, I’d like to pick and use specific layouts or sections from different demos.
Is this possible? If so, how can I access and apply those pre-built styles without importing an entire demo?
Looking forward to your insights!
Hi,
No, unfortunately this is not currently possible, but you can import one of your desired demos into a staging site and then export the page using Elementor and import it into the main site.
https://elementor.com/help/what-is-import-export/Best regards.
Thank you. So by buying the license we cannot get the live preview: https://themeforest.net/item/jupiter-multipurpose-responsive-theme/5177775, right?
That’s actually… not so populare here.
Demos can be imported:
https://jupiterx.com/prebuilt-websitesI want a little help. I don;t have support anymore but if someone could help it will be appreciated. I am trying to start a woocomerce store in a web page with jupiter X and it shows me a title which says Archives:Κατάστημα and has breadcrub home/Products. My main menu is shown with white letters and I cannot see it correctly. I don’t know how to disable the title and breadcrubs and make the main menu more readable. I tried to customize the page but I always get an error “There was a critical error on this site.” and I see only a blank page
I think I found the problem. Altough I had increased the memory in php I had to change it in wp_config as well. I change it to 512M and now everything is working
Nice! glad you figured it out,
If you run into anything else, feel free to reach out.
Hi Team,
I love this theme and want to have another license but before I have a question…
I want to do something complicated
I have a big box which have a code, and inside more boxes and each have it’s own code from API.
I want to create a from where people can check the cost of storage like let’s say the box I got 20 jan 2025, In the from I want a date field where person can put his date of pickup so that it calculate the days and give total. (Sunday and public holidays are free, not included in total) First 10 days is free, after that next 10 days different price, and then next 10 days is different.
Is it possible with JupiterX?
Regards & Many thanks
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Theme appears to be a 3MB empty zip file when I download it from Envato. When I try and create an account on your support system so that you can fix this, it keeps asking for my last name. When I save this, it boots me back out to the support login screen. This continues in a loop. Help?
Ok, so since posting the above, I have fixed theme issues. HOWEVER, I still can’t use your support system. It keeps asking for a last name (a compulsory field) and when I enter it, it says its saved (but it doesn’t), it boots me back to the login screen – then when I login, it asks for the last name again. I am stuck in that loop & can’t do anything else on your support site.
Any news on the above – I cannot access your support system
Hello Andy, sorry for the delayed response.
We haven’t received any reports of this issue from other users, and I’m sorry you’re experiencing it. I’ve manually updated the last names for both of your accounts on my.artbees.net. Could you please try again and let me know if the issue persists?
Thanks for filling-in the last name field on our behalf; we are able to use and access your support portal now.
Hmm, what could be the cause that most of my plugins (slider rev, donut, layer sl., master sl..) were deactivated? I just realized when someone pointed out to me that my webpage was broken. I now installed them again and everything is fine. Any idea what could cause that? I did not do anything on my page to cause it
Thanks.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hello,
WordPress JetElements For Elementor Plugin <= 2.7.2.1 is vulnerable to Cross Site Scripting (XSS): https://patchstack.com/database/wordpress/plugin/jet-elements/vulnerability/wordpress-jet-elements-plugin-2-7-2-1-authenticated-contributor-stored-cross-site-scripting-via-multiple-widgets-vulnerability?_a_id=350
Will you be able to provide an update?
https://snipboard.io/kgvQp4.jpgthank you, Olga
it’s been fixed. Thank you
This is ridiculous. Cannot activate theme using the email and purchase code. Cannot activate it using a envato personal token (API) either. ALSO CANNOT REGISTER OR RESET PASSWORD on you support website. 24 hrs to get this actvated, or envato is going to refund me.
Hi,
Have you created a support ticket about this issue?
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
I have created a support ticket to reset my license domain and account, kindly attend to it fast, its kind of urgent. Thanks
Hi,
I checked your tickets, your ticket was answered the same day.
Best regards,
If I use your “Testimonial Carousel” widget, I receive these PHP Warnings:
Warning: Trying to access array offset on value of type bool in /home/customer/www/mydomain/public_html/wp-content/plugins/elementor/includes/base/widget-base.php on line 223
Warning: Undefined array key -1 in /home/customer/www/mydomain/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695
If i remove the widget, the warning disappear. I’m using the last version of Jupiter X, Elementor.
Hi,
Don’t worry, these warnings won’t interfere with your site’s performance, you just need to disable their display.
PHP warnings and notices are nothing to worry about on a production site most of the time. Some of these can even be generated because the developer has to keep compatibility with older versions of WordPress as well as older PHP versions.
You can replace this line from your wp-config.php file:
define(‘WP_DEBUG’, false);
with this:
ini_set('display_errors','Off');
ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);
If you need help doing this, please send the site login information and FTP information in your next reply so I can add the codes.
IMPORTANT: Before we proceed, please backup your site and database.
Best regards,
Hello,
I previously encountered issues on my website when changing the yacht slug. Could you guide me on how to change the slug without any problems?
Best Regards,
And how to use button trigger popup with jetpopup? I use JupiterX
I have implemented the customizations mentioned above, but I am stuck in two areas:
In the search results archive layout I prepared, I couldn’t manage to display the last searched keyword in the search form’s placeholder. Is there a hook I can use for this?
In the same location, the archive results (post widget) (selected “Is Archive Template”) include all post types. How can I limit this to only blog posts?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
As you mentioned, I have created a ticket on your website. I would appreciate it if you could take a look.
Muy buenas Me falla la web por culpa de JetMenu, actualice el plugin a la Versión 2.4.5 y me da error, cuando desactivo el plugin se ve bien la web, pero sin el menu. ¿Pueden ayudarme? Ya no tengo la versión anterior de JetMenu y no se como obtenerla, que supongo que asi se arreglaría
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Wondering about updating to Jupiter X from v6 (legacy)?
Hi, I will follow up with the relevant team and let you know when it will be done.
