16511 comments found.
Can I have a response to my support ticket, please? It’s been four days without a response or acknowledgement. id=2859983503
Hi,
Thank you for reaching out, and we sincerely apologize for the delay in getting back to you. We’ve been dealing with an influx of support requests, but I’m happy to let you know that my colleague has now responded to your ticket (ID: 2859983503). Could you please check your inbox or the ticket portal for their reply?
If you have any further questions or need additional assistance, don’t hesitate to let us know. We’re here to help!
Thanks for your patience and understanding.
Best regards,
Hi, I’m awaiting a follow-up response to what should be a trivial problem. Can we please resolve this as soon as possible?
Your ticket has been answered, please check.
The download package still contains the prior version of Jupiter Legacy. Please update it to the new FEB 2025 version.
Hi, Due to technical issues, the latest version of the package has not been added.
You can download the latest version of the theme from your panel at https://my.artbees.net/
How to Download the Latest Theme Version:
Log in to your account at my.artbees.net.
Navigate to the Downloads page.
Best regards,
Thank you, DONE!
Hello, I just installed latest version of theme and core plugin, but I do not see the theme settings under Customize. Any hint?
Hi,
I kindly request you to follow the steps below:
Access the Jupiter X control panel.
Navigate to the “Settings” section.
Within the “General” settings, locate the option for “Simplicity Mode.”
Disable the “Simplicity Mode” by adjusting the corresponding setting.
Save the changes by clicking on the “Save Settings” button.
Additionally, I would like to provide you with some information regarding the “Simplicity Mode.” Enabling this mode will result in the disabling of certain widgets and older Jupiter X features, such as the customizer and ACF custom fields. This is done to improve the performance of the theme.
Best regards,
Thank you very much!
Subject: Issue Uploading Licensed Version – Missing style.css
Hi,
I’m trying to upload a newly licensed version of our theme to our webspace, but I keep receiving the following error message: • Unpacking the package… • Installing the theme… • The package could not be installed. The theme is missing the style.css stylesheet. • Theme installation failed.
Could you please check if there’s an issue with the package or advise me on the correct installation process?
Thanks in advance!
Best, Anja
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
anytime i turn on the plugin JetElements For Elementor, it breaks my site. I am also unable to update this plugin, please help ASAP – https://paddles360.com/
Hi, You can update the plugin manually.
To manually obtain and update the plugin, follow these steps:
How to Download the Latest Plugin Versions:
Log in to your account at my.artbees.net.
Navigate to the Downloads page.
In the Jupiter X download section, look for “Download Legacy Plugins” and click on it.
You’ll then have access to the legacy plugins available for download.
How to Update the Plugins on Your Site:
From your WordPress dashboard, go to Plugins > Add New.
Click on Upload Plugin to upload the zip packages you’ve downloaded.
After uploading, select the option to “Replace current with uploaded”.
Once the upload is complete, your plugins are updated.
For more information, please read the article below:
https://help.jupiterx.com/article/381-updating-jet-plugins-crocoblock-for-jupiterxIf the problem is not solved:
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi, I’m interested in purchasing your theme. I would like to clarify a few things.
(1) Can I create the UI design easily from scratch without importing/using any of your demos/pre-built templates?
(2) I love your intuitive drag-and-drop editing tools. For programmers, if I want to add some custom code (e.g. CSS, JavaScript), will I be able to do it without having to edit the php files directly?
(3) I read that your theme is already packed with features, so be less reliant on other plugins. But if I still need to install a few other plugins, will your theme be able to work with it?
(4) Does your theme work with “WooMultisore” plugin? https://woomultistore.com and “MailChimp” plugin?
Thanks!
Hi,
I’m glad you’re interested in the Jupiter X theme! Here are the answers to your questions:
Creating UI design from scratch without using demos/pre-built templates: Yes, you can easily create your UI design from scratch without needing to import any demos or pre-built templates. Jupiter X comes with powerful tools like Elementor, which allows you to build fully custom pages and designs from the ground up.
Adding custom code (CSS, JavaScript) without editing PHP files: Absolutely! JupiterX lets you add custom CSS and JavaScript without having to directly edit PHP files. You can easily insert your code through the theme settings.
Compatibility with other plugins: Jupiter X is compatible with most popular WordPress plugins. While the theme is packed with features to reduce the need for additional plugins, it should work smoothly if you decide to install others.
Compatibility with WooMultistore and MailChimp plugins:
WooMultistore: This plugin hasn’t been specifically tested with Jupiter X, but since Jupiter X is WooCommerce-compatible, it should likely work without issues. We recommend testing it out to ensure full compatibility.
MailChimp: Yes, Jupiter X is compatible with the MailChimp plugin, so you can use it for your newsletter and email marketing needs.
If you have any more questions or need further details, feel free to ask
Hi why the theme is still 4.8.7? the update changelog mentioned got 4.8.8 when download the file from themeforest still 4.8.7
Hi,
Thank you for letting us know, I will report this to the relevant team so that it can be resolved soon.
Best regards,
Hi, Until now still same version 4.8.7, please update the latest version
Due to technical issues, the latest version of the package has not been added.
You can download the latest version of the theme from your panel at https://my.artbees.net/
How to Download the Latest Theme Version:
Log in to your account at my.artbees.net.
Navigate to the Downloads page.
Version 4.8.8 is available in the downloads section.
I apologize for this issue. It will be resolved soon. Thank you for your understanding and patience.
Hello, where can I edit the checkout steps?
Hi, Have you used SellKit to create a checkout page?
My site crashes when I activate Elementor Pro, anyone else with this issue?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi, I’ve been using theme Jupiter with Elementor for a while now. For speed reasons, I want to switch to Gutenberg. But Is it possible to create a footer without using Elementor? Or do I have to find another theme?
Thanx Jonas https://www.lovecast.dk/Hi,
Yes, it is possible. Please submit a support ticket so that my colleagues can guide you more precisely on this matter.
You can access the link here: https://my.artbees.net/support/.
Best regards,
Any plans on adding Bluesky to the social sharing options?
Hi,
I will report this to the technical team so that it can be added in future updates if possible. I will let you know the result.
Best regards,
Hello. Does it include elementor pro? After importing the demo, when there are places I want to change, it won’t ask me for an Elementor Pro license, right? I am considering purchasing the theme based on this condition.
Hi,
Elementor Pro is not included, but JupiterX widgets have most of the features of Elementor Pro.
Best regards
Please read the article below:
https://help.jupiterx.com/article/40-understanding-the-need-for-elementor-pro-with-jupiterxHi all, I’m using the Jupiter X built in popup builder, which works really well. One thing I can’t work out though is how to stop the popup reappearing after you’ve clicked the ‘close’ button. Does anyone know a way to do this? Unfortunately my support has run out, hence why I’m asking on here. Thanks, Giles
Hi,
Thanks so much for reaching out to us! While your support period has ended, no worries, you can still create a support ticket, and our team will be more than happy to help guide you through resolving any issues with your site.
Let us know how we can assist further!
Best,
Hi guys, thanks for this. I can’t login for some reason. Is there a quick way you can tell me on here? It might be useful for other people too. Thanks.
Sorry, I managed to login to support now. Sent a ticket. Thanks guys
I’ve sent a few emails to support, so hope to hear back at some point.
Thank you, your tickets will be answered soon.
Great – thanks.
I’m not getting any replies from support, but is there a forum i could try, or does anyone on here know the answer to this? Really need to get this sorted so any help would be much appreciated.
I checked your account and did not find any support tickets, please send the ticket number so I can follow up on it.
Jupiter 6.x. WpBakery 8.1 Modified. When? When? WPBakery 8.0 was released LAST YEAR. It is now at version 8.1 Please advise as soon as possible. Thank you
Hi,
I followed up with the technical team, the new theme version will be released next week and the plugin two weeks later.
Best regards,
so that would mean a new version of 6.x by Feb 16th and updated version of WP Bakery (modified) by Feb 24thth, correct?
On Feb 10th, a new version of the theme will be released and on Feb 17th, a new version of the plugin will be released.
Thank you for the update
With the new WCAG (EAA) guidelines arriving at the end of June, are you planning to make the theme compatible with these changes?
Thanks for bringing this up. We don’t have immediate plans to implement updates about this but If this becomes a priority for many of our users, we’ll definitely revisit it. Appreciate the feedback!
Hi artbees,
Very interested in your well-known theme. I have a specific question before proceeding:
If I install the theme and required plugins without importing any demo content, what will the site look like by default? Will it be a blank canvas, or will there be some pre-styled sections?
Additionally, I love many of the individual layouts in your demo (blogs, shops etc), but I don’t want to import an entire demo store, as it often requires heavy customization. Instead, I’d like to pick and use specific layouts or sections from different demos.
Is this possible? If so, how can I access and apply those pre-built styles without importing an entire demo?
Looking forward to your insights!
Hi,
No, unfortunately this is not currently possible, but you can import one of your desired demos into a staging site and then export the page using Elementor and import it into the main site.
https://elementor.com/help/what-is-import-export/Best regards.
Thank you. So by buying the license we cannot get the live preview: https://themeforest.net/item/jupiter-multipurpose-responsive-theme/5177775, right?
That’s actually… not so populare here.
Demos can be imported:
https://jupiterx.com/prebuilt-websitesI want a little help. I don;t have support anymore but if someone could help it will be appreciated. I am trying to start a woocomerce store in a web page with jupiter X and it shows me a title which says Archives:Κατάστημα and has breadcrub home/Products. My main menu is shown with white letters and I cannot see it correctly. I don’t know how to disable the title and breadcrubs and make the main menu more readable. I tried to customize the page but I always get an error “There was a critical error on this site.” and I see only a blank page
I think I found the problem. Altough I had increased the memory in php I had to change it in wp_config as well. I change it to 512M and now everything is working
Nice! glad you figured it out,
If you run into anything else, feel free to reach out.
Hi Team,
I love this theme and want to have another license but before I have a question…
I want to do something complicated
I have a big box which have a code, and inside more boxes and each have it’s own code from API.
I want to create a from where people can check the cost of storage like let’s say the box I got 20 jan 2025, In the from I want a date field where person can put his date of pickup so that it calculate the days and give total. (Sunday and public holidays are free, not included in total) First 10 days is free, after that next 10 days different price, and then next 10 days is different.
Is it possible with JupiterX?
Regards & Many thanks
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Theme appears to be a 3MB empty zip file when I download it from Envato. When I try and create an account on your support system so that you can fix this, it keeps asking for my last name. When I save this, it boots me back out to the support login screen. This continues in a loop. Help?
Ok, so since posting the above, I have fixed theme issues. HOWEVER, I still can’t use your support system. It keeps asking for a last name (a compulsory field) and when I enter it, it says its saved (but it doesn’t), it boots me back to the login screen – then when I login, it asks for the last name again. I am stuck in that loop & can’t do anything else on your support site.
Any news on the above – I cannot access your support system
Hello Andy, sorry for the delayed response.
We haven’t received any reports of this issue from other users, and I’m sorry you’re experiencing it. I’ve manually updated the last names for both of your accounts on my.artbees.net. Could you please try again and let me know if the issue persists?
Thanks for filling-in the last name field on our behalf; we are able to use and access your support portal now.
Hmm, what could be the cause that most of my plugins (slider rev, donut, layer sl., master sl..) were deactivated? I just realized when someone pointed out to me that my webpage was broken. I now installed them again and everything is fine. Any idea what could cause that? I did not do anything on my page to cause it
Thanks.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
