Hi there, Thank you for using our theme. You can help us create ticket https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards Mie Tran

Hi there, please open the ticket on our support system and describe the issue, we will help you to check there. https://support.the4.co/ Best regards.

Hi there, you can see the demo through our document here https://support.the4.co/articles/productvideo#1-configuration-items Best regards.

Hi there, When it comes to page loading speed, Ecomus actually performs better. However, if you experience any issues with Ecomus, we recommend contacting the support team so they can check for any errors and update you.

In the upcoming update, Ecomus will introduce Shopify theme blocks, and we hope you’ll get to experience this feature with Ecomus 2.0—a completely new version. We expect it to bring many improvements compared to Ecomus 1. Best regards

but I need to purchase support instead of that if I purchased the new theme then it will be better I guess

Hi there, You only need to renew support if it expires. Ecomus 1 and Ecomus 2 are the same theme, with Ecomus 2 being an upgraded version. You only need to pay once. Best regards

Hi there, I am Aslan from The4 Theme Support Team and I’m happy to assist you. Thank you for reaching out. You can consider to update the theme to our latest version 4.3.7.1 to improve the performance and security. However, I have checked thoroughly and found that the checkout functions including dynamic checkout is working perfectly on your store: https://www.loom.com/share/122e5a5a77aa426fa11fe5429471b2c7 . Could you please recheck and let me know? If you encounter any technical issue, please feel free to create the ticket for use at: https://support.the4.co/ . If you need further assistance, please feel free to reach out! Best regards, Aslan

Hi The4_Staff, Yes, it was discovered that an app for pre-ordering was causing the checkout button not to work. So I removed it as it was not being used, and now the checkout button works fine.

Thanks for responding! Best regards, Todd

Yes, we are glad to hear this, wish you will have a nice week!

Hi there, thank you for reaching out! I have replied you in your ticket, could you please check? Hope you have a nice day, Aslan

Hi there, Thank you for using our theme. Please open a ticket in our support system so that we can provide further assistance https://support.the4.co and describe this request in detail Best regards

Thank you for your feedback. However, I’d like to clarify that a regular license allows activation on only one domain at a time. If you wish to change the domain, we need to verify that the previous domain is no longer using the theme.

In this case, I can see that your previous domain is no longer active, so the license has already been deactivated. You can now use it on your new domain.

We appreciate your patience and understanding!

Best regards, The4 team

I understand that, Thank you

Hi there, 1. We have a document for updating theme, especially, I recommend you use our EcomRise app which help you update with one click, save your time a lot Link: https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise 2. Could you please explain form how is two different websites connected to the same Shopify account, I have never known about that. Thank you

Hi, I mean I have only one shopify account, but I have two different shops in this account.

In other words, will the templates purchased from you be tied to the same store like the ones sold by Shopify itself? Or can I use the templates provided in the package on different websites?

Hello, Our license is activated for a single Shopify domain, for example, namestore.myshopify.com Therefore, if your stores are using the same Shopify domain, the theme will still be usable.

In this case, we would need more details and to check it if any issues arise. Please open a ticket in our support system so that we can provide further assistance https://support.the4.co Best regards

Hi there, The Shopify platform does not use PHP (CodeIgniter), and neither does our theme. We use several languages such as Liquid, React, Node.js, etc. If you have and questions please let me know. Best regards

Hi

Thank you for using our theme!

You should enable Image variant option for product items in Theme Settings -> Product items tab: https://letshare.link/d52f62a3cd

If you encounter any challenges while using the theme, have specific issues or need detailed support related to a product or service, please create the ticket at: https://support.the4.co Our support team will assist you accordingly!

Warm regards

Thanks for the reply. I have already fixed. Image variant option for product items in Theme Settings -> Product items tab ALREADY ENALBED. PROBLEM SOLVED.

Furthermore, the variant images are not appearing on the homepage—it only displays color swatches there as well (see Screenshot 3).

https://app.screenclip.com/EXDM/screenshot-3

Thank for your support. Solved

Hi

This theme is for Shopify platform only, you can buy Kalles theme for Wordpress at this link: https://themeforest.net/item/kalles-versatile-woocommerce-theme/34529223?s_rank=5

Warm regards

Hi

Sorry i don’t quite understand your question. To config the quick view content, you can do it in config page: https://letshare.link/947a8db7bf

If you encounter any challenges while using the theme, have specific issues or need detailed support related to a product or service, please create the ticket at: https://support.the4.co Our support team will assist you accordingly!

Thank you!

Hello,

Thank you for your interest in our theme. The theme works entirely independently without the need for Ecomposer support. However, the flexibility and feature combination of the theme may not be as excellent as an app. Therefore, if you wish to be more creative, you might consider combining it with this app.

Additionally, when you purchase the The4 theme, you’ll receive 6 months of free usage of the Partner Plan (equivalent to the Standard Plan) at this link: https://ecomposer.io/pages/theme-partners.

For the free plan, you can review the benefits it provides here: https://ecomposer.io/pages/pricing.

Please feel free to explore and let us know if you have any further questions.

Lmao, so you pay for a theme but you can’t use it if you want to be “more creative” without paying e-composer. Thanks for the answer i’m going to search another theme without additional fee

Hi there,

Perhaps there’s a misunderstanding in your response. We have over 70 available sections for you to choose from and configure. You can use these sections to build layouts exactly like those displayed in our demo: https://letshare.link/4f520f417c With the number of sections and the demos we’ve created, we can confidently state that our template library is extensive.

As for the EComposer app, many customers who prefer a drag-and-drop tool with design capabilities to create their own layouts can use this app to design independently: https://letshare.link/8451e51991

Therefore, you may want to reconsider using the theme. Everything showcased in our demo is fully supported and implemented 100% using the theme’s built-in features.

You can check it out here: https://preview.themeforest.net/item/kalles-clean-versatile-shopify-theme/full_screen_preview/26320622

Thank you for your question.

Yes. without e-composer please, shoud we make it with Custom CSS?

Hi dears,

Could you please create a ticket in our support system so that I can check and configure it for you?

Looking forward to your response.

Best regards,

Thanks!

Hi there, you can use Customizable product section, please help me to see the link https://www.loom.com/share/de1f3f8bab124b0f9f00d367c9b78403. Regards

Hi there, Currently, our theme doesn’t support this function. We will hope in the next version, our theme will update it. Please follow our theme and can receive the notification. Now, is there any question we can help you with? Best regards.

ok, there is another issue in the theme , i have installed your theme and, i got, issue, at shop page, when we change the product view to 3 to 4 and 4 to 2 it’s not working, it’s works only first time, when we switch , 2 to three product view, mode, but next time when we switch again, means 4 to 6 view, then it’s not working please visit my site, and check it there, here is the link.. aucrystals.com/shop/

Hi there, This is the Shopify theme not Wordpress, with its technical capabilities and frequent updates, I recommend you consider using the Kalles Shopify theme. As for our WordPress theme, it requires more time for long-term research to handle updates and technical issues.

Please open a ticket on our support system for further assistance: https://support.the4.co/ Hope to hear from you soon on support system. Best regards

Hello, Thank you for your interest in our product.

We would like to address your concerns as follows:

The Ecomrise and Ecomposer apps are not mandatory for using the theme. All the core features of the theme are available and functional without requiring any additional apps.

However, these apps can be useful in the following cases:

Ecomrise: This app can save you time when updating, importing theme demos, logging in to add wishlist items, etc. For features included in The4 theme, this app is free. However, for advanced upselling features, there is a small fee (approximately $10/month). Additionally, you get 6 months free under the Partner Plan.

Ecomposer: This app allows for advanced customization of sections and provides flexible block usage with a drag-and-drop editor. That said, we recommend mastering the theme itself before deciding to integrate this app. Similarly, it comes with 6 months free under the Partner Plan.

After the 6-month free period, you can keep the customizations you’ve made. For more information about maintaining features or upgrading plans, we suggest contacting the app directly.

You can decide whether to use these apps based on your needs, but rest assured that the theme is fully functional on its own.

Feel free to reach out if you have any further questions. Best regards,

Hi there,

Thanks a lot for getting back to me! So, as far as I can tell, I’m only required to pay for Ecomrise if I ever need to use advanced upselling features like wishlists or sales pop-ups, etc. But regarding Ecomposer, I don’t have to pay anything after six months, even if I build 20 pages or sections using the page builder within that time. Is that right? According to their pricing plan, you can only create one page or section using the free version, so I’m giving you an example above. By the way, does the theme come with standard features like product quick view or a top bar on its own?

Thanks again!

Hi there, With EComposer plan you can check this guideline https://ecomposer.io/pages/theme-partners https://letshare.link/8b1d0744b8 or you can contact with app and ask them in detail. About quick view we have it in the Product Grid https://www.loom.com/share/08c79b80dacb471a887da6dcdaeadeef We don’t have it in the Top Bar. You can check it and let us know if you have any questions. Best regards

Hi there, Yes, we can guide you change it, please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!