1297 comments found.
How to setup the Exit Intent Popup?
Hi dears,
Thank you for reaching out.
You can edit the Exit Popup in Components section. The theme provides 3 Exit Popup templates, you can choose your desired one. Please take a look at my screenshot for reference: https://monosnap.com/file/nKnhoA48qx5JHhrTPcZx6pJug06dZO
Best regards, Aslan
Dear Kalles Support Team,
I am using the Kalles theme for my Shopify store, and I would like to modify the way sold-out product variants are displayed. Currently, when a size is out of stock, it disappears from the selection. However, I would like the sold-out sizes to remain visible with a cross-line effect (as shown in the attached reference image – https://ibb.co/pBxXg3Hp ).
Could you please let me know if there is a built-in option in the Kalles theme to achieve this? If not, could you provide guidance on how to modify the theme’s code to implement this feature?
I appreciate your support and look forward to your response.
Hi there, We already replied your ticket and posted solution of this question change option Product Main => Theme settings
https://www.loom.com/share/e74c9e6cb15946d5979b3983d7286e2b Let us know if you have any questions. Best regardsHi, my Shopify trial ended and i have started new trial coz i was not ready now am unable to activate my theme coz it is still associated with previous trial store which is ended and closed, now i am stuck. I have submitted the ticket and waiting …..don’t know how long i have to wait for the support to respond, I suggest there should be a live support available for quick resolution of such issues and theme should be activated/ associated against the actual URL of the website rather the Shopify URL or should automatically disassociated once the store is closed to avoid such scenarios.
Thank you for quick response, its done.
Yes, we are happy to hear this. Let us know if you have any questions. Best regards
Hi, since I have downloaded the lastest theme update, there is a HTML sitemap showing when I search products. But it doesn’t show on the older theme draft. Do you know what this could be about?
Hi there, Thank you for using our theme. You can help us create ticket https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards Mie Tran
Hi I am unable to edit the content for the Privacy Policy page shows under Footer. Please advise.
Hi there, please open the ticket on our support system and describe the issue, we will help you to check there. https://support.the4.co/ Best regards.
I’m using ecomus and that was too slow I’m planning to purchase this theme , let me know is there same issue with this theme too for speed
Hi there, When it comes to page loading speed, Ecomus actually performs better. However, if you experience any issues with Ecomus, we recommend contacting the support team so they can check for any errors and update you.
In the upcoming update, Ecomus will introduce Shopify theme blocks, and we hope you’ll get to experience this feature with Ecomus 2.0—a completely new version. We expect it to bring many improvements compared to Ecomus 1. Best regards
but I need to purchase support instead of that if I purchased the new theme then it will be better I guess
Hi there, You only need to renew support if it expires. Ecomus 1 and Ecomus 2 are the same theme, with Ecomus 2 being an upgraded version. You only need to pay once. Best regards
Hello Kalles, I built a website on version 4.1.4 a while back. The checkout button as stopped working. Is there a fix for this? Do I need to update the entire theme?
Here is the link: https://www.sockproblems.com
Thanks in advance.
Hi there, I am Aslan from The4 Theme Support Team and I’m happy to assist you. Thank you for reaching out. You can consider to update the theme to our latest version 4.3.7.1 to improve the performance and security. However, I have checked thoroughly and found that the checkout functions including dynamic checkout is working perfectly on your store: https://www.loom.com/share/122e5a5a77aa426fa11fe5429471b2c7 . Could you please recheck and let me know? If you encounter any technical issue, please feel free to create the ticket for use at: https://support.the4.co/ . If you need further assistance, please feel free to reach out! Best regards, Aslan
Hi The4_Staff, Yes, it was discovered that an app for pre-ordering was causing the checkout button not to work. So I removed it as it was not being used, and now the checkout button works fine.
Thanks for responding! Best regards, Todd
Yes, we are glad to hear this, wish you will have a nice week!
Hello,
I recently purchased the Kalles – Clean, Versatile, Responsive Shopify Theme and I am unable to find the “Home Skincare 2” template mentioned in the theme details.
Could you please confirm if this template is included in the theme? If it is, could you kindly guide me through the steps to activate or access it?
Thank you in advance for your help!
Hi there, thank you for reaching out! I have replied you in your ticket, could you please check? Hope you have a nice day, Aslan
Hi Need to update registered domain with theme – need to updated domain url
Hi there, Thank you for using our theme. Please open a ticket in our support system so that we can provide further assistance https://support.the4.co and describe this request in detail Best regards
It doesn’t make sense that every time I want to move my store or reinstall the theme I purchased, I have to wait hours to request an activation code. There is definitely an easier way to do this!
Thank you for your feedback. However, I’d like to clarify that a regular license allows activation on only one domain at a time. If you wish to change the domain, we need to verify that the previous domain is no longer using the theme.
In this case, I can see that your previous domain is no longer active, so the license has already been deactivated. You can now use it on your new domain.
We appreciate your patience and understanding!
Best regards, The4 team
I understand that, Thank you
Hi there,
I want to confirm two things before purchasing. First, how can I update the newest version of packaging? And can I use themes on two different websites that are connected to the same shopify account?
Hi there,
1. We have a document for updating theme, especially, I recommend you use our EcomRise app which help you update with one click, save your time a lot
Link: https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise
2. Could you please explain form how is two different websites connected to the same Shopify account, I have never known about that. Thank you 
Hi, I mean I have only one shopify account, but I have two different shops in this account.
In other words, will the templates purchased from you be tied to the same store like the ones sold by Shopify itself? Or can I use the templates provided in the package on different websites?
Hello, Our license is activated for a single Shopify domain, for example, namestore.myshopify.com Therefore, if your stores are using the same Shopify domain, the theme will still be usable.
In this case, we would need more details and to check it if any issues arise. Please open a ticket in our support system so that we can provide further assistance https://support.the4.co Best regards
Can this theme use for PHP (CodeIgniter) ?
Hi there, The Shopify platform does not use PHP (CodeIgniter), and neither does our theme. We use several languages such as Liquid, React, Node.js, etc. If you have and questions please let me know. Best regards
Please see below screenshots. I am trying to use variant images for product color variations. I changed the color swatches to variant images, and it worked for one product. However, for all other products, it still shows color swatches instead of the variant images. Additionally, the color swatches displayed are incorrect (see Screenshot 2).
Furthermore, the variant images are not appearing on the homepage—it only displays color swatches there as well (see Screenshot 3).
Could you please help me understand why the variant images are not working correctly and how I can fix this issue?
https://app.screenclip.com/bjt8/screenshot-1 https://app.screenclip.com/mefm/screenshot-2 https://app.screenclip.com/EXDM/screenshot-3I have fixed problem on screenshot-1 and 2. Now Why are not showing on home page variant images, it shows color swatches instead of variant image. Please see screenshot-3
https://app.screenclip.com/EXDM/screenshot-3Hi
Thank you for using our theme!
You should enable Image variant option for product items in Theme Settings -> Product items tab: https://letshare.link/d52f62a3cd
If you encounter any challenges while using the theme, have specific issues or need detailed support related to a product or service, please create the ticket at: https://support.the4.co Our support team will assist you accordingly!
Warm regards
Thanks for the reply. I have already fixed. Image variant option for product items in Theme Settings -> Product items tab ALREADY ENALBED. PROBLEM SOLVED.
Furthermore, the variant images are not appearing on the homepage—it only displays color swatches there as well (see Screenshot 3).
https://app.screenclip.com/EXDM/screenshot-3Thank for your support. Solved
Can the theme be used with Wordpress as well or only with Shopify?
Hi
This theme is for Shopify platform only, you can buy Kalles theme for Wordpress at this link: https://themeforest.net/item/kalles-versatile-woocommerce-theme/34529223?s_rank=5
Warm regards
Hey, I adjusted my Quick view and quick shop and must point the product template to a-configs? if I do that it will remove my main product template could you help me?
Hi
Sorry i don’t quite understand your question. To config the quick view content, you can do it in config page: https://letshare.link/947a8db7bf
If you encounter any challenges while using the theme, have specific issues or need detailed support related to a product or service, please create the ticket at: https://support.the4.co Our support team will assist you accordingly!
Thank you!
Hello, can this work with Yournotify SMTP? https://yournotify.com
Hi Can we use the theme without e-composer or just a free version ??
Hello,
Thank you for your interest in our theme. The theme works entirely independently without the need for Ecomposer support. However, the flexibility and feature combination of the theme may not be as excellent as an app. Therefore, if you wish to be more creative, you might consider combining it with this app.
Additionally, when you purchase the The4 theme, you’ll receive 6 months of free usage of the Partner Plan (equivalent to the Standard Plan) at this link: https://ecomposer.io/pages/theme-partners.
For the free plan, you can review the benefits it provides here: https://ecomposer.io/pages/pricing.
Please feel free to explore and let us know if you have any further questions.
Lmao, so you pay for a theme but you can’t use it if you want to be “more creative” without paying e-composer. Thanks for the answer i’m going to search another theme without additional fee
Hi there,
Perhaps there’s a misunderstanding in your response. We have over 70 available sections for you to choose from and configure. You can use these sections to build layouts exactly like those displayed in our demo: https://letshare.link/4f520f417c With the number of sections and the demos we’ve created, we can confidently state that our template library is extensive.
As for the EComposer app, many customers who prefer a drag-and-drop tool with design capabilities to create their own layouts can use this app to design independently: https://letshare.link/8451e51991
Therefore, you may want to reconsider using the theme. Everything showcased in our demo is fully supported and implemented 100% using the theme’s built-in features.
You can check it out here: https://preview.themeforest.net/item/kalles-clean-versatile-shopify-theme/full_screen_preview/26320622
Thank you for your question.
Hi we are using Collections with Product desing 7, but we get a transparent add to car button, how can we add a backgorund color to it? Thanks
Yes. without e-composer please, shoud we make it with Custom CSS?
Hi dears,
Could you please create a ticket in our support system so that I can check and configure it for you?
Looking forward to your response.
Best regards,
Thanks!
Does this theme support creating a “Upload your file” (for instance an image) in the Product Page, before the client Add to Cart?
Hi there, you can use Customizable product section, please help me to see the link https://www.loom.com/share/de1f3f8bab124b0f9f00d367c9b78403. Regards
