23154 comments found.
Question Pre Sale. How much could cost to setup a site with your theme?
Hello, @denisespinoza,
Thank you for your interest in Porto WordPress! 
A single license for the theme, which covers one live site, is priced at $59 USD. After that, it’s up to you to choose the hosting for your site, and whether you want to build it yourself or hire a developer. The theme license remains at just $59 USD.
Regards, P-THEMES.
Please join our Discord Lesson
.
Hello! How can I make the “Add to Cart” button on mobile stick to the bottom while scrolling? Now, while scrolling, the button stays somewhere at the top and if I want to order I have to go up the page. Basically I want to make the button sticky on mobile. Thanks!
Hello, @Chrysmar,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Custom CSS and check back to your site again,
@media (max-width: 768px) {
.sticky-product {
display: block !important;
}
}
Regards, P-THEMES.
Please join our Discord Lesson
Hey, you got the answer wrong!!!.... :)). I asked something else!
Thanks!
The code fixes my “Add to Cart” button at the top. I want it fixed at the bottom. Thanks!
Hello, @Chrysmar,
Could you please check the setting for “Sticky add to cart” under Theme Options >> WooCommerce >> Single Product and make it to the bottom, alternatively, please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
Could i please get someone to help me with my issue, my request number is: #53686
It takes very long to get support, as there is no live chat. I really need your help, there is no option to choose what product category to show on the elements. it is missing or a bug?
many thanks.
for people who are looking how to show products from 1 category, it’s under the option: taxonomies.
It took me a very long time, as its very hidden.
Hello, @samuelpuigdellivol,
Thank you for reaching out and for your patience.
I’m sorry to hear about the frustration you experienced trying to find the product category option. I completely understand how time-consuming that can be, especially when the option is not easy to locate. I’m glad to hear you were able to find it under “Taxonomies.”
If you have any more questions or run into further issues, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Hello. I currently work with a client who is using the Porto theme and we encounter a couple of issues.
1. The “featured” on-page widget has a heading tag H3 and we can’t change it. Also, I can’t find a way to add category filters instead of the featured widget.
2. All products listed in the category pages are H3 and I can’t find a way to change them to H2.
My client doesn’t remember his login details but has a full theme license and I can share it with you in private if you want to authenticate it.
I’ll be happy to get some help here and potentially get access to private support if possible to get these 2 issues out of the way.
Thanks a million!
Hello, @deward09,
I kindly request you to please get in touch with us via our support system with your client theme purchase code: http://portotheme.com/support so that we will check/verify and help you out in resolving your issues.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
Kindly can you add staging links for Cloudways Autonomous Apps(managed servers) cloudwayssites.com as its asking me for license key when I create staging environment
Thanks
Hello, @DrTamimi,
Unfortunately, it’s not in our hands. but we have a very clear license policy followed by Envato, which you can read here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Please join our Discord Lesson
Hi, can you reset my theme, as I can’t access the old website where I placed the license. I need to put the license on a different website. I wait. grateful
Hello, @bellaflex,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Please join our Discord Lesson
thanks
You’re Welcome!
Hi, can you reset my theme, as I can’t access the old website where I placed the license. I need to put the license on a different website. I wait. grateful
Hi – I have a strange one. The Blog page, that lists all the blog posts have incorrect dates… like, by a few years.
When you click on the individual post, the date is correct… the time in the settings is correct… it’s like the ‘Blog’ page is somehow showing a strange date… that doesn’t match anything? It all seems to be the 17th…. December, October and September? All 17th… and all 2022
Any ideas?
Hello, @MrADeveci,
That’s definitely strange!
1. Check Post Date Settings
Even though individual post dates are correct, it’s worth checking if the blog posts themselves are set with the correct dates.
-Go to Posts in your WordPress dashboard.
-Edit a post that is showing the wrong date on the blog page.
-Check the Publish date in the Document settings on the right (under “Status & Visibility”). Ensure the date is accurate for each post.
Quick Tip: You can update or change the publish date if it was set incorrectly initially.
2. Check Blog Page Settings (Dynamic vs Static)
-WordPress can pull blog posts dynamically, but if you have a custom template for the blog page, it’s possible there’s a glitch with how dates are being pulled.
Go to Settings > Reading.
-If the “Your homepage displays” option is set to “A static page,” check that your Blog page is pointing to the right page.
3. Cache Issues
Sometimes, caching can display outdated information.
-Clear your website’s cache, if you’re using a caching plugin (e.g., W3 Total Cache or WP Super Cache).
-Clear your browser cache and try reloading the blog page in incognito mode.
If the wrong dates are still showing, disable any caching plugins temporarily to test.
4. Timezone or Date Format Settings
-Even if your settings look correct, sometimes things can get misaligned if there are issues with how WordPress handles timezones.
-Go to Settings > General.
-Double-check the Timezone setting and the Date Format. Make sure they are set correctly to your local time zone.
If the issue still persists, then please check it once by activating the default WP Theme, to confirm whether the issue is with our theme or not.
And if the issue will only persists with our theme, then you can contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, thanks for the response.
All those settings are accurate. The dates are all correct… it literally is the /Blog page that displays the dates incorrect on the front end.
I have like 7-8 Porto theme installs running and have never seen this issue before, it’s really odd.
Hello, @MrADeveci,
I see, then we have to look into it on your site, so please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I cannot update the porto themes and got error message below. Please help :
An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello, @susantorudi,
Please navigate to Porto >> Dashboard and unregister the theme from there, then again register the theme with the same purchase code, and try to update the theme again.
If the issue persists then please try to update the theme manually: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
OR contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
i am having an issue with the columns on product archives. I have edited the type-builder-archive to display 4 columns on the shop page, and it does when it initially loads, however when you select any category it loads back in 3 columns, how do i fix this to show 4 columns even after they show up
Hello, @Anthrax-VX,
I have tested it on my test site, and everything is working perfectly fine. It seems the issue might be specific to your site. Please contact us through our support system, providing your site’s WP Admin URL and credentials so we can investigate and assist you further.
Regards, P-THEMES.
Please join our Discord Lesson
you are right, the templates builder was applying the template to only “shop” page, didnt realize that “all product archives” needed to be selected instead. thanks though
Hello, @Anthrax-VX,
No problem at all! Glad you figured it out. Let me know if you need help with anything else!
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @PhilippeMPH,
There are two possible ways:
If you are not using the template builder for your Shop archive pages then you can turn it OFF from Porto >> Theme Options >> Breadcrumbs >> Page Title: https://postimg.cc/VrZwmR7r
And if you are using the custom layout for the shop archive pages then please navigate to Porto >> Template Builder >> Product Archives and edit the particular layout from there, and finally you can delete the title element from there as per your requirements.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @PhilippeMPH,
Please try to use the below given CSS code to Porto >> Theme Options >> Custom CSS.
.single-product h1.woocommerce-products-header__title.page-title {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hello, the product reviews tab is not showing on mobile devices. Verified buyers are not able to leave a product review if viewing the website on mobile/tablet. However, can see existing reviews that have already been left. Just can’t add new reviews. I’m using the latest updated version of the theme. Any ideas? Works fine on desktop/laptop.
Hello, @locko69,
We need to check the situation on your site and for that we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
The new demos do not appear for import in the setup wizard. Please fix this issue!
Hello, @amaldonados,
I’ve just tested it on my test site, and all the new demos are available for import. Please refer to this screenshot: https://postimg.cc/FdTtk5wP . If the demos are not showing up on your site, make sure you’re using the latest versions of the theme and plugins. If the issue persists, please contact us via our support system with your site’s WP Admin URL and credentials, and we’ll investigate the issue and assist you further.
Regards, P-THEMES.
Please join our Discord Lesson
The buy now button has disappeared. How can I get it back?
Hello, @umerseo,
Ensure that the ‘WPC Buy Now Button for WooCommerce’ plugin is installed and activated by going to Appearance >> Install Plugin. If it’s not installed, please do so and activate it, then check your site again. If the plugin is already installed, please reach out to us through our support system, providing your site’s WP Admin URL and credentials so we can investigate and assist you further.
Regards, P-THEMES.
Please join our Discord Lesson
We use WPBakery Page Builder but we cant update it.
An error occurred while updating WPBakery Page Builder: Update package not available.
Hello, @DaveDiss,
Please navigate to Porto >> Theme License, unregister the theme from there, and then re-register the theme with the same purchase code, after that try to update the plugins from Appearance >> Install Plugins, hope this will solve your issue, and if not then please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @nuttys,
You can re-add the “Type Builder Archive” element and configure it according to your needs; it will automatically pull the content from the archive page.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you. Sorted.
Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great day
Regards, P-THEMES.
Please join our Discord Lesson
dear partners!
We have a new client at our company (we are a small agency in Greece) who is in the wholesale food trade. He wants a presentation of all his products in the form of a catalog (not an e-shop). He has about 8 main food categories, 64 subcategories, and around 300 sub-subcategories. I have all the products in an Excel file. There are quite a lot of products. Some of his competitors display their products using PDFs.
I would like to ask if the theme is capable of handling this project and if we can display the products in rows (without images) instead of using a grid layout.
Thank you in advance for your support.
Best regards, Triantafyllos Vlasopoulos
Hello, @fcnet,
Thank you for your interest in Porto WordPress!
Our theme is fully capable of handling projects with various categories and products. It includes a catalog mode feature, which allows you to disable the “Add to Cart” button, pricing, reviews, and other product details. Additionally, the theme offers a post type builder, so you can design your products even without images.
Regards, P-THEMES.
Please join our Discord Lesson
I have removed the Porto theme and installed another paid theme, which is working perfectly without any errors. I have also applied for a refund—kindly review and approve my request at your earliest convenience. Thank you
Hello, @tinselsnation,
Apologies for the inconvenience. We are the support team, and refund requests are managed by the Author. If you’ve already submitted your refund request, kindly be patient. Once the Author processes it, you’ll receive a response. Thank you for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, we are trying to place a different page banner (header) for individual pages (product categories). We have created a block for the individual categories and assign it using page layouts. When we assign another, it is applied to all categories and not just the one we want but all. In page layouts, we select Banner (page header), select the block, archive, product categories and then enter the category name. When we do this, it is applied to all categories and not just the one we are entering. Can you help please? Thanks.
Hello, @GunsandCo,
As you mentioned, this should have applied only to the specific category. It seems there may be a settings issue on your site. We kindly ask that you reach out to us through our support system, providing your site’s WP Admin URL and credentials, so we can investigate the issue and assist you further.
Regards, P-THEMES.
Please join our Discord Lesson
HI, i got this message when i want to add a new post: ” Updating failed. The response is not a valid JSON response.” and also even i click on the “Hide the page title”, the page title still appear. Thank you.
Hello, @blank81,
It sounds like you’re encountering a common issue with WordPress when trying to publish a post. This error usually occurs due to issues with your server, theme, plugins, or WordPress configuration. Here are a few steps you can try to fix the issue:
Check Permalinks Settings:
Go to Settings > Permalinks in your WordPress dashboard.
Without changing anything, click Save Changes to refresh your permalink settings.
Deactivate Plugins:
A plugin conflict might be causing the issue. Try deactivating all plugins and see if the problem is resolved.
If the issue goes away, reactivate each plugin one by one to find the culprit.
Check .htaccess File:
A corrupted .htaccess file could be causing this issue. You can reset it by going to your WordPress root directory and renaming the .htaccess file (for example, .htaccess_old), then go to Settings > Permalinks and click Save Changes to regenerate a new .htaccess file.
Check Your Site’s URL Settings:
Go to Settings > General and verify that both the WordPress Address (URL) and Site Address (URL) are correct. If you have a URL mismatch (such as having https instead of HTTP or vice versa), it can cause issues.
If none of these steps work, we can kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
