23248 comments found.
Shopping cart icon in nav menu does not open the cart. Hovering above it just opens a menu, where can i click the text view to open the cart. Tht is very confusing. I like the popup, which slides open, but how can I make clicking the icon to open the cart?
Hello, @mirecxp,
Unfortunately, there is no option in the cart element to take you to the cart page when clicking on the icon in the header, it only has 2 possible styles, popup or off-canvas.
Regards, P-THEMES.
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I believe I have found a bug in a variable products gallery if each variant has its own picture. You can try in any demo shop (e.g. #1 and attach a picture to every variant of Women‘s Jumper). The main issue is, that the gallery behaves strangely. It displays the main product picture twice once the product is open. If you select some combination, it swaps the first image. If I add all the pictures to the product gallery, there will always be one picture missing and one twice.
Hello, @mirecxp,
I have just checked the situation on my test site and found it is working perfectly fine for me, please refer to the product on my test site here: https://supporttestsites.theblackpearlspro.com/portosupport/product/sleeveless-viscose-top/ and you can test the behavior.
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There are still some of the bugs present: 1. open the page -> gallery shows 2 girls, main picture is the firs picture of girl 2. select black color and large size -> 2 bugs: BUG1: where is the first image of the girl? it disappeared BUG2: the main picture shows the black bag, looks good, but try to hover over it. The zoom will display the rgirl over a bag. If you click some different options and back, zoom will start to work correctly.
Hello, @mirecxp,
You mean the main product image is there with the variation chosen image? If so, then it is the default behavior, it always shows the main product image in the gallery, you can not remove it.
Regards, P-THEMES.
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ok, good to know. Did you check the screen recording? I believe it is a bug, hopefully you can fix it.
Hello, @mirecxp,
Yes, I checked the screen recording, and it seems to be a cache issue, but we will check it carefully and update our live site soon. Thanks for your patience and understanding.
Regards, P-THEMES.
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how can add snapchat to my social link
Hello, @izzahajjoub,
Unfortunately, It is not possible to add the new social icon for share, you can request it as a feature request.
Regards, P-THEMES.
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How can i have more size guides? I believe no shop sells just one product, so it has to be somehow possible, but all demos have just one global size guide, which is unusable. I have like 10 product types, each has its different size table. I know I can add a custom tab to the product, but doing or modifying it for 100 products is nonsense.
Hello, @mirecxp,
The size guide is the global tab which we have added to all the products using Theme Options: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/
And the content of that tab has been set using block under Porto >> Template Builder.
If you do not want to appear that size guide tab globally to all of your products, then you can remove it from Theme Options.
And to insert/set the separate size guide tab for each product, you have to use the custom tab by editing each product.
That is only the possible way if you want to show in the tabs.
Regards, P-THEMES.
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Omg, that is a loooooooot of work. Can’t you please upgrade it? Thanks for the answer anyway. 
Hello, @mirecxp,
You can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will check it and note it down for the future upcoming updates of the themes.
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Ok, I will disable the global tab, but use custom tabs with premade block. Looks great to me, thanks.
Hello, @mirecxp,
Sounds good! Disabling the global tab and using custom tabs with premade blocks should work well. Let me know if you need any further adjustments.
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Hello Porto,
After updating WooCommerce 9.7.0 and the Theme to 7.4.4, I have these warnings in the system status:
porto-child/woocommerce/emails/admin-cancelled-order.php version 4.1.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/admin-failed-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/admin-new-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-completed-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-invoice.php version 9.6.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-on-hold-order.php version 7.3.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-processing-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-refunded-order.php version 3.7.0 is out of date. The core version is 9.7.0,
Do I need to worry, or will a new theme update resolve this?
Thanks in advance.
Hello, @yamaguchi_jp,
I tested it on my test site and didn’t encounter the issue, so it seems to be specific to your site. If you’re using a child theme with custom code, try switching to the parent theme and check again. If that resolves the issue, please reach out to your developer to investigate and fix any customizations in your child theme that may be causing the problem.
Regards, P-THEMES.
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Hi , I am using wp-bakery and i want to remove Porto cursor effect , circle with inner dot and i couldn’t find it in footer or anywhere , please let me know how to remove or css to remove that effect. Thanks , I want normal cursor
Hello, @manishchahal,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/cursor-effect-widget/
Regards, P-THEMES.
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Helloi,
I come to you with a problem. I updated my theme unfortunately, it has some formatting issues. There is a shift in the layout to the left of the site in general, and also some issues with the layout in general.
how to do it.
THANKS
Hello, @CELINCO,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Now that the Dynamic Feature Image has been removed due to security issue our portfolios that used it no longer display all the featured images. Is there a work around for this?
Hello, @nmwoods_1,
You’re correct, that plugin is no longer available on the WordPress market. I will inform the development department so they can take note and consider alternative options.
Thanks for your understanding and patience.
Regards, P-THEMES.
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Is there an update on this. The plugin with security issue is still being included in the porto setup
Hello, @nmwoods_1,
We are sorry, but we are still working on this and soon we will update it. Thanks for your understanding and patience.
Regards, P-THEMES.
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Hi, the last update requires the plugin update for: Alpus Elementor FlexBox, but give error, and Porto theme failed when I try update.
Hello, @Mitzuko,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts can check it for you on your site and help you out.
Regards, P-THEMES.
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please how can check the RTL demo
Hello, @izzahajjoub,
Please navigate to WP-Dashboard >> Settings and change the site language as any RTL language, it will turn your site to RTL automatically.
Regards, P-THEMES.
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But i use a plugin to change language from english to arabic (Plugin translatepress) I would not change the language of m’y admin panel
Hello, @izzahajjoub,
Please reach out to us through our support system, providing your site’s WP Admin URL and credentials. Our experts will then review the situation and assist you accordingly.
Regards, P-THEMES.
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is this design availabe in wordpress https://www.okler.net/previews/porto/12.1.0/demo-marketing-1.html
Hello, @volterp,
First of all, thanks for showing your interest in Porto WordPress 
You can check all of our pre-built and available demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
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Hello, i create a new Single Product page with Template Builder. In the old Single Product Page (the native one) i have a WhatsApp button generated by a plugin. How to make this WhatsApp button / plugin to be active in my new Single Product page (generated with Template Builder)? This plugin have no shortcode. Thanks
Hello, @ursacescu,
Unfortunately, then it’s not possible, you can add/insert any button using a shortcode in the template builder or with an element if it has one.
Regards, P-THEMES.
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Hello! I hope you are doing well.
I have a query. I read in your theme description that it supports multi-vendors. Do you have any demo of it? If yes then kindly share the demo link.
Thanks and Regards Sunny
Hello, @sunnydharm,
Yes, we have the multivendor Demos as well, please check here:
https://www.portotheme.com/wordpress/porto/shop22/
https://www.portotheme.com/wordpress/porto/shop22-wcfm/
Regards, P-THEMES.
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Hello! Thank you for sharing the links.
Regards Sunny
Hi. How do I make a desktop page, have a different layout when viewed on a mobile phone? For instance, moving a contact form from the bottom (desktop mode) to the top (mobile phone mode)?
Hello, @nuttys,
You can hide and show the particular columns on different devices using settings, please read more and all about it here: https://elementor.com/help/show-or-hide-columns-per-device/ and by following this you can easily show the section you want on desktop and on mobile as per your requirements.
Regards, P-THEMES.
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Question Pre Sale. How much could cost to setup a site with your theme?
Hello, @denisespinoza,
Thank you for your interest in Porto WordPress!
A single license for the theme, which covers one live site, is priced at $59 USD. After that, it’s up to you to choose the hosting for your site, and whether you want to build it yourself or hire a developer. The theme license remains at just $59 USD.
Regards, P-THEMES.
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.
Hello! How can I make the “Add to Cart” button on mobile stick to the bottom while scrolling? Now, while scrolling, the button stays somewhere at the top and if I want to order I have to go up the page. Basically I want to make the button sticky on mobile. Thanks!
Hello, @Chrysmar,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Custom CSS and check back to your site again,
@media (max-width: 768px) {
.sticky-product {
display: block !important;
}
}
Regards, P-THEMES.
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Hey, you got the answer wrong!!!.... :)). I asked something else!
Thanks!
The code fixes my “Add to Cart” button at the top. I want it fixed at the bottom. Thanks!
Hello, @Chrysmar,
Could you please check the setting for “Sticky add to cart” under Theme Options >> WooCommerce >> Single Product and make it to the bottom, alternatively, please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi,
Could i please get someone to help me with my issue, my request number is: #53686
It takes very long to get support, as there is no live chat. I really need your help, there is no option to choose what product category to show on the elements. it is missing or a bug?
many thanks.
for people who are looking how to show products from 1 category, it’s under the option: taxonomies.
It took me a very long time, as its very hidden.
Hello, @samuelpuigdellivol,
Thank you for reaching out and for your patience.
I’m sorry to hear about the frustration you experienced trying to find the product category option. I completely understand how time-consuming that can be, especially when the option is not easy to locate. I’m glad to hear you were able to find it under “Taxonomies.”
If you have any more questions or run into further issues, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your understanding.
Regards, P-THEMES.
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Hello. I currently work with a client who is using the Porto theme and we encounter a couple of issues.
1. The “featured” on-page widget has a heading tag H3 and we can’t change it. Also, I can’t find a way to add category filters instead of the featured widget.
2. All products listed in the category pages are H3 and I can’t find a way to change them to H2.
My client doesn’t remember his login details but has a full theme license and I can share it with you in private if you want to authenticate it.
I’ll be happy to get some help here and potentially get access to private support if possible to get these 2 issues out of the way.
Thanks a million!
Hello, @deward09,
I kindly request you to please get in touch with us via our support system with your client theme purchase code: http://portotheme.com/support so that we will check/verify and help you out in resolving your issues.
Regards, P-THEMES.
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Hello,
Kindly can you add staging links for Cloudways Autonomous Apps(managed servers) cloudwayssites.com as its asking me for license key when I create staging environment
Thanks
Hello, @DrTamimi,
Unfortunately, it’s not in our hands. but we have a very clear license policy followed by Envato, which you can read here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
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