7855 comments found.
Hello. I cant type my purchased code to theme license tab. Licensee tab is inactive and cant type any letter. When i try to install plugins there all say failed.
Please help me
it says,
cURL error 7: Failed to connect to brandexponents.com port 443 after 2002 ms: Connection refused
Hi There
Please submit support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 along with website login details so that we can check and provide solution
Regards Team Brand Exponent
I have sent you support requests but you have not responded. Please find a solution or refund my money.
Hi
Please share email address with that you submitted support ticket.
Regards Team Brand Exponent
The fact that you are always way behind in updating the Meta Box Conditional Logic and Meta Box Tabs plugins is troubling. I have had a ticket related to this in the past, but it’s still not been handled well.
Since these are included free with your template, then we paid users should be able to have up to date versions, but your theme usually updates without these plugins being updated – even though we can see they also have an update. Your theme is now 2 version old for these, and updating plugins on WordPress is a matter of security.
Please explain here, where everyone can see, why these “included” plugins are always behind the update schedule.
Why, after 8 days, are you not responding to people that have PAID support? @maya_attinello left a comment below similar to mine 13 days ago, and no response their either.
You have what is otherwise a very nice theme, but letting third party plugins that you say are included get multiple version old, even though you have updated the theme, is a security issue.
PLEASE REPLY!
And yes, I have had support tickets related to this, as mentioned above. You clearly are not addressing the issue, or even answering to it.
Hello Razz,
All the plugins that come with the theme are up to date. If you’re experiencing issues updating a plugin, please try deactivating it first and then proceed with the update.
If the issue persists, you can either reach out to our support team or wait a day or two and try updating again.
Let us know if you need further assistance.
Best regards, Team Brand Exponent
Thank you for a reply. Both Meta Box Conditional Logic and Meta Box Tabs are constantly out of date. I can’t deactivate/reactivate and update the theme until the next update is released, but currently, MB Logic is at version 1.1.18 while the current is 1.2.0, and MB Tabs is at 1.6.23 while the current is 1.6.25.
Tabs oh used to included these in the full package download, and I could have manually updated them, but you no longer included them in that download.
I will watch for a theme update and try again, but there’s no way you don’t understand this is a common issue. I’ve had support tickets, and there are a lot of comments here about it. This needs an actual fix.
Dear, when trying to play a video, a privacy modal window opens, with the following text: “Your consent is required to display this content from youtube – Privacy Settings” it needs to be translated so that it is understood. How do you translate? Can this function be disabled?
Hello,
The option appears due to the BegDPR plugin. If you deactivate the plugin, the option will be automatically disabled.
Let us know if you need further assistance.
Best regards, Team Brand Exponent
Hello this is the second time im contacting you because my previous message(a few months ago) wasn’t answered. I checked and I still have support for the next months so why am I not getting support? The questions follow bellow.
Thank you!
Hi ! I purchased the theme in the beginning of this month and I’m really enjoying it, everything seems to be working good (still testing) but the only thing I still haven’t figure out how to do is to download to remaining pluggins: Master Slider Pro ; Meta Box Conditional Logic ; Meta Box Show Hide. Print screen in attachement. Please instruct me as to what I´m doing wrong.
Hello Maya,
Thank you for reaching out to us.
After activating the theme license, you can install the required plugins by navigating to Oshine > Install Plugins or Appearance > Install Plugins.
To update a plugin, go to the same location. If you’re unable to update a plugin, please try deactivating it first, then proceed with the update. Once updated, you can reactivate the plugin.
Let us know if you need any further assistance.
Best regards, Team Brand Exponent
Where can I change the social share icons of the Portfolio Details?
Hello
Let me know what changes you want me portfolio details?
Regards Brand Exponent team
Hi team,
I hope you are well.
Since the last updates, I can no longer enter the Tatsu of all my pages, including “portfolio” and “articles”. Is there anything I need to do to regain access?
Thank you in advance for your precious help.
Best regards,
Adeline
Hi Adeline
Thank you for connecting with us. Please submit support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 We required website login issue to investigate the issue.
Hello the documentation links are no longer working
Hi There,
I can see all link you shared are working fine. Let me know what issue you are facing, please submit a support ticket here:https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide solution.
I have opened a ticket, haven’t received a response and it’s been closed. Can I get support? Thank you
Hi Kim,
Could you please share the email address you used to submit the support ticket? If I’m unable to locate it, I’ll reach out to you directly from my email to better understand the issue and assist you in resolving it.
Why these two plugins are getting failed to installed?
Hi There, Please submit support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 along with website login details so that we can check and provide solution.
Hi, when I try to edit anything in Tastsu, I get the error “Failed to load section presets”. I have uninstalled the theme and installed the latest. I have also downloaded tatsu from your website separately. Nothing works. What is causing this issue?
Hi Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include the website URL with login details so that i can check and provide solution.
Best Regards,
Hi, I have changed the url of my website because of a rebranding of the company. It’s the same website and server who never went offline, since the transition of the name my key is marked as invalid and I can’t preform any updates. It’s a bit pitty because of a rebranding this happens… any way to fix this? Absolutely fan of the theme for years ( multiple licenses bought ).
Hi Peter
Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include the website URL where you are trying to use the theme license I’ll migrate theme license to that URL.
Best Regards,
The part of changing the logo doesn’t work, I already tried as it says in the documentation and it doesn’t work.
Hi,
Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include your website login details. This will allow us to investigate the issue and provide you with a solution.
Best regards,
We have a problem with the portfolio module not loading all the projects under each category. This is critical. The portfolio module doesn’t work properly.
Hi Manish & Sumit, I need to fix the portfolio module problem or we are going to have to switch to a different theme.
Hi,
Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include your website login details. This will allow us to investigate the issue and provide you with a solution.
Best regards,
Hello, how can i make the sub menu icon bigger (for example 100%) At the moment it is very tiny,
Thank You!
I got it, it was under font values
Its the .special-header-menu .sub-menu-controller icon which is a +
It is shown at the menu, if there us a sub menu
Hi,
Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include your website login details. This will allow us to investigate the issue and provide you with a solution.
Best regards,
Does someone know how to get rid of the stupid overlay in the backend, saying Optimize your content with AI… Why is this advertising in the backend overlaying my content. What a stupid mess.. There are much better Themes out there…
Hi,
Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include your website login details. This will allow us to investigate the issue and provide you with a solution.
Best regards,
Is it possible to make a site just with a fullscreen background video and a text or logo layer centered?
Hi,
Thank you for reaching out to us. Yes you can do that. Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include your website login details. Best regards,
Has anyone found a plugin that successfully allows you to re-order the portfolio categories?
Hi Manish, hi Sumit.
Updating Master Slider! We still have version 3.3.0 and when we try to update it always comes: ‘Update package not available.’
Also in the installation file there is no folder named Plugins anymore.
Can I still update the plugin manually? Or what should I do?
Thank you !
Hi Manish, hi Sumit.
Hey 
Any tips for us?
Hi,
Thank you for reaching out to us.
Please deactivate the Master Slider plugin, then navigate to Appearance > Install Plugins and try updating the plugin from there. Once the update is complete, you can reactivate the plugin.
Best regards,
What scares me is that the theme is no longer followed. Despite my many emails and others I have no help to migrate my license.
Hi,
Thank you for reaching out to us.
Please submit a support ticket using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 and include your website login details. This will allow us to investigate the issue and provide you with a solution.
Best regards,
