39262 comments found.
Hi there, we are using an old version of Avada, version 7.1.1 from October 2020. Today, we tried updating the theme to the newest version, but we keep getting errors, and some pages turn into shortcodes. What is the best practice for doing this update? I think my version is too old. Thanks!
Hello @rickseah
Sounds like Avada Builder was not installed for you so the shortcodes could not be rendered properly on frontend, kindly make sure that you are also updating your Avada Core and Avada Builder plugin in this case.
If you need our team to take a closer look into this, we will need you to kindly create a support ticket with our team below.
Click Here to Get Avada Support
Thanks
-Ammar
I have upgraded the them registration , but I am not able to import prebuilder in my page I am getting an API error
Hello @gopalswam
We will need you to open a support ticket with our team so our team can look into this further, you can also try using our alternate method of prebuilt import here => https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I uploaded everything and all seems to be functioning, except no images will show. Even when I add an image to a blog post, they do not show up on the website. Can you help?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, any plans to add a vertical scroll progress? e.g. to use for a timeline. As you scroll through the timeline, the line fills with a color from top to bottom. Or ist there another opportunity?
thanks
Hi
Currently we do not have such a setup planned with Avada. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
The maintenance page has never worked.
Hello StopsJeep
The maintenance page works just fine and good without any issues, can you kindly check this from incognito mode in this case to make sure about this, also you have a valid support so should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
Dear, I used the Prebuilt Website ‘Landing Page’. When added item to the menu at sudden all menu items become active when loading the main page. How to make them inactive unless the menu item is pressed or actually active?
Hello @aghazal7744
This is simply because of using the menu anchors in this case, you can read more about how to set the absolute vs relative URL in this case here => https://avada.com/documentation/one-page-menu-with-multi-page-links/
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
My menu colors doesn’t change … need some help… is stay green… i will appreciate to have a directly support because i bought avada many times… thanks
Hello @nikip
The answer to this depends on how the menu is set up actually, if you are using a custom menu you will need to use the hover feature and change the color there, more about it can be read here => https://avada.com/documentation/how-to-have-a-menu-border-on-hover-without-movement-using-the-menu-element/#toc_Set_Hover_State_Border_Color
If however you need detailed assistance on this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Not bale to edit any page using avada builder, when avada builder activated the site becomes very very slow finding hard to edit any pages
Hello @Trainopolisindia
This is not something that we can replicate with our installations or latest version so this needs to be checked in details as to what could be causing this, we suggest you to kindly check your 3rd party plugin(s) once, however if the issue persists, open a new support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, is there a way of adding a page like half-map/listing page for your avada real-estate demo template ?
Hello @absinthe2bz
You can always use our layout builder to create your own custom single post pages, I am not entirely sure what are your exact requirements here so can not provide a very solid response I am afraid.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi, thank you, I need a page like this one, half map one one side with listing pin on it and listing on the other side : https://main.wpresidence.net/half-map-radius-search/. Thank you
Hello @absinthe2bz
This will surely require customisation into the thme files, by default this is not a possibility to do that.
Thanks
-Ammar
I recently purchased avada theme, but I am facing an issue with the license key. Although I have not used the key yet, it is showing an error stating that the key has already been used. Please let me know how to fix this issue…Thanks…
Hello @mumtazengineeringpk
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If however the issue persists, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I recently returned to WooCommerce, and when I was about to activate the license, I got a message saying that it’s bound to another domain. But I don’t have any other domain!
please desactivate to activate again
Hello @heatbaby101
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If the issue persists, kindly get in touch with our support team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, doubt before buying, is this to create a website? or is it to create websites for my clients, it has not been clear to me, thanks.
Hello @bobopachita
This is a website builder and hence you can use it to create website for yourself or anyone else such as your clients, however you can only create 1 website ( 1 live domain) with one purchase code.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
hi, i need some help with the video in products because i don’t want to use any plugins extra because are not combative with the theme. so if i use directly the video option in editor text of product it gives me no flexibility in the content generally …. is their any other way please thank you!
Hello @nikip
You can always create a custom field on each of your product to add your video if you want to do it dynamically, other than that you can use our YT or Vimeo element to setup a video on single product page.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
ok i found it thanks!
You are most welcome 
How I deactivate a license that already registered. The old domain is no more exists.
Hello @aghazal7744
You should actually be able to unregister the license easily by going to your my.avada.com dashboard in this case actually, go there and click on the unlink button which should free the license and it can then be used anywhere else you want.
Thanks
-Ammar
Registration/License became unregistered after setting up a staging site. Removed the staging site, and site is still unregistered/won’t receive updates. You’d think in 2025 they would account for staging sites. Won’t buy from this author again.
Hello @mpfefferle
I am afraid that is not correct, the staging site works fine with Avada on the same purchase code without any issues, we actually have a very detailed documentation about this here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
The staging site are surely accounted for, make sure your staging URL follows the required URL structure in this case.
If you want further assistance on this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Amazing theme
Thank you
After installing the plug-ins that come with the theme my CPU usage goes to 400% and all the websites on my server come crashing down and become unresponsive, can’t even connect to SSH I need to do a hard reboot of the server and then quickly open the terminal and disable the website. Tried on PHP 8.4, 8.2 and 8.1. I’m not sure how exactly to diagnose and fix an issue like this.
I’m using nginx and MariaDB both are updated to the latest.
Hello @nothanksimgood
We have no such reports of 400% CPU usage by our customers on the latest Avada version so this needs to be checked in details, we sill suggest you to open a support ticket with our team and we will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Enquiry for Product theme registration needs API key from Theme forest.
I have purchased Avada theme from Theme forest. I got purchased key from Avada. But for the register the product to get updates for theme it’s asking for the API key. I have checked that needs to generate under Theme forest account setting. But When I check in my account there is not any option available for this.
Hello @rockintech
The API key is not required anymore for Avada to update or work, it does appear that you have somehow a very older version of Avada running, kindly update towards our latest version that is 7.11.4 so you can register using our purchase code only.
More about how to update Avada towards our latest version can be read here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Updating_From_Older_Avada_Versions
Thanks
-Ammar
I have a problem with my licence, it was used on an old wordpress, I updated it and now it ask me to paste again the licence code. I got an error message saying it’s already in use. When loggin in ‘MyAvada’ I have no licence, when connecting it to my Envato account it says the licence cannot be connected.
Therefore I cannot create a ticket on Avada Theme support. What’s happening… Can you please RESET my licence connected to this Envato account ?
Thank you so much
Hello @AMonney
You should actually be able to do that easily yourself from your my.avada.com dashboard, it provides you an option to change and reset the license easily.
Please reset / unregister the purchase code from your support account, Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
Thanks
-Ammar
Does anyone know how to indicate in an Avada form that only unique users are allowed based on email or phone?
Hello @apachecoferrer
I am not entirely sure what you are looking to ask here, we suggest you kindly open a support ticket with our team so this can be answered in details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
