6644 comments found.
Hi, In my website www.albertopozzi.com something has happened to footer and blog columns:
[1.] the 2nd 3rd 4th footer columns are disappeared, but in wordpress > xstore > Theme options > footer—> columns are ok.
[2.] In blog post pages the whole footer has disappeared. More, the right column has disappeared and has been replaced by the 1st footer columns. Quite strange.
Versions: Wordpress 6.7.2 XStore version 9.4.9 XStore Core 5.4.9 WPBakery 8.3.1
What has happened? What should I do? Contact me at info@albertopozzi.com Thanks a lot A.
Hello, Ivanotorre,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello the new Xstore theme is not supporting the woocommerce what should I do ?
Hello,
XStore theme is fully compatible with the Woocommerce plugin.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello. My website doesn’t load page 2 or page 3 of the store. It only opens the first page and that’s it. How can I solve this?
Hello, IQrural,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the Shop page. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi there,
Is this theme suitable for B2B. Only see prices after inlog?
Hello, XlXDesignz,
Thank you for your interest in our XStore theme!
Here is an example https://prnt.sc/wzElAa1fA_Fp > https://prnt.sc/RhgoG6uA2SUk
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Hey, can someone please assist? Currently after adding a product to cart, the mini cart menu pops up from the menu, but I would like it to be a flyout (from right side of screen) cart – so the entire cart flies out, and its not just a popup that disappears.
Hello,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots, site URL, and temporary wp-admin access(in case the site is under maintenance mode). You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, we no longer didn’t use your product/theme xstore, we completely uninstall and delete all files and tables. But in option still appear some autoload rows:
theme_mods_xstore xstore_placeholder_image xstore-update-time xstore-update-info xstore_kirki_styles_render xstore_has_child xstore_kirki_css_version xstore_sales_booster_settings_fake_sale_popup xstore_sales_booster_settings xstore_sales_booster_settings_progress_bar xstore_sales_booster_settings_request_quote xstore_sales_booster_settings_fake_live_viewing xstore_sales_booster_settings_cart_checkout_countdown xstore_sales_booster_settings_cart_checkout_progress_bar xstore_amp_settings xstore_white_label_branding_settings xstore_sales_booster_settings_customer_reviews_advanced детайли xstore_sales_booster_settings_customer_reviews_images plugin_activation_xstore-amp/xstore-amp.php
My question is, how to delete them, are we miss delete some tables/files?
Hello, Alexander_djundi,
Thank you for getting in touch with us.
It appears that the specified fields have not been removed from the wp_options table.
You can delete them by executing the following code:
delete_option('xstore_sales_booster_settings_fake_product_sales');
Please repeat this process for all mentioned fields or remove them directly from the corresponding table. Warm Regards,
The 8Theme Team
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Thank for respond, we find this row in option table “etheme_built_in_email_builder”, it is part of your theme, i mean all tables starting with “etheme_” ?
Hello, Alexander_djundi,
Yes.
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The 8Theme Team
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Thanks, ok 
i installed white labeling but still under Products tab i see XStore Brands options. how to rename this or hide this?
https://imgur.com/a/GPGpVHOHello, RichPoetry,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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H! After last update I got:
[13-Mar-2025 02:21:21 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
[13-Mar-2025 02:21:25 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
How to fix it?
Hello Zevs3000,
Thank you for contacting us and for using XStore.
We recommend reaching out to our support team via the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ to investigate which specific block is causing the error.
For a quick fix, you can either disable AJAX for footer elements or use the following filters:
add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
https://www.8theme.com/topic/website-speed-specific-loading-times-nsfw-website/#post-437003
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello.. i have a pre-sale question please.
i want to use website for 1 RTL language only, will i still need WPML? if not, can i set any of the pre-designed demos to RTL ?
thank you.
Hello, Galwesh,
Thank you for your interest in our theme!
RTL styles are applied once you enable an RTL language in Settings > General, regardless of the demo you imported. In this case, the WPML plugin is not required.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/Warm Regards,
The 8Theme Team
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thanks for your kind response, have a great day
1 more thing please, i have seen the demo and the link and thats seems like what i want. but i noticed that admin panel also changes to RTL.
is there is anyway to apply the RTL to frontend only?
Hello, Galwesh,
We appreciate your prompt response.
This does not depend on the theme being used but rather on WordPress itself. You can achieve the desired result by using a third-party plugin or custom code.
We have a 7-day money-back guarantee, so you could take a test drive of the XStore theme.
We hope this information is helpful.
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The 8Theme Team
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thank you so much for your kind support, have a great day
Hello, Galwesh,
You’re welcome!
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The 8Theme Team
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Hello. In your theme, Popup Maker stops working when using the category filter widget. That is, if I use your category filter and ?filter_cat appears in the URL of my site, Popup Maker does not load its scripts and stops working on that page. As soon as I clear the category filter, Popup Maker starts working again. However, your attribute filter does not break Popup Maker—only the category filter does. I don’t want to purchase technical support because I believe this is a bug. I have disabled all plugins, updated everything, and tested filters with and without AJAX. This is definitely a bug on the theme’s side. I would like you to fix this in the next updates.Thank you.
Hello, Studio_360,
Thank you for choosing XStore as your WooCommerce WordPress theme.
In order for us to better understand the situation you are describing, we require more details. Please contact us via email using the contact form on this page: https://themeforest.net/user/8theme (it is free).
Kindly provide a link to your website and, if possible, the conditions you have set for the popup.
Additionally, record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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All premiums plugin add with this ? Or it’s buy From another?
Hello, Aibytetechnologies,
Thank you for your interest in our theme!
Here is the list of plugins that come bundled with the theme – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and do not require any additional payment – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Warm Regards,
The 8Theme Team
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Hi,
I’m experiencing an issue on the Store Main page where product images are not maintaining the same height. I attempted to resolve this through Theme Options → WooCommerce → Product Images, but unfortunately, the changes are not taking effect.
Is there a recommended way to ensure uniform image heights, even when product images have different aspect ratios? For example, is there an option to automatically crop or zoom images to maintain a consistent height?
I’d appreciate any guidance on this.
Hello, Cloudypro,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Make sure that thumbnails are uncropped in settings and then regenerate thumbnails using the appropriate plugin.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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just noticed when you have more than 4 thumbnail images it doesn’t limit the visible thumbnails on the product page but instead shows all associated thumbnails causing page formatting to look off – is there anyway to hide the 5+ images until the navigation arrows are clicked. Also when you do click the navigation arrows the 1st image doesn’t disappear but just moves up the page… see screenshots – thanks
pre-click: https://www.dropbox.com/scl/fi/z5hvz7fbbll1sonvvozlt/pre-click.png?rlkey=8g8blwy5t5obt32smpzyq83yz&dl=0 post-click: https://www.dropbox.com/scl/fi/7g3d460hv7egez86ktd86/post-click.png?rlkey=8a91zx6r7oqzcpdlrrkzq4wh3&dl=0did this for a quick fix:
.slick-slide {
transition: transform 0.25s ease-in-out, opacity 0.25s ease-in-out !important;
}
.slick-slide.slick-active {
opacity: 1 !important;
}
.slick-slide[aria-hidden="true"] {
opacity: 0 !important; /* Optional: Dim non-active slides */
}
On mobile the arrows aren’t write though… also when you put your mouse over the main image and it enlarges, and its a transparent png we need to hide the main product image thats behind the enlargement other wise you can still see it and looks like theres something wrong…. hope that helps
actually simple fix
.zoomImg {
background: #fff !important;
}
Hello, Redflamemedia,
Thank you for reaching out to us. Please kindly submit your request through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ We appreciate your cooperation in advance.
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The 8Theme Team
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We are testing the white label system included with the theme to give a more personal feel – however i’ve noticed a few items it doesn’t white label:
1) When editing a page using Elementor – the left side panel under advanced tab it still references the following: - XSTORE Effects - XSTORE Tooltip - XSTORE Ajaxify
is that normal or should that have been white-labeled too?
Great theme so far!
Thanks
Hello, Redflamemedia,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Hello I just realized that the photos were blurred in woocommerce do you have an idea?
Hello, Appznet,
Thank you for contacting us and for using XStore.
Kindly take a moment to review the following article: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It provides important information regarding product images.
Warm Regards,
The 8Theme Team
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hi! Is it possible to fix?
[05-Mar-2025 13:39:13 UTC] PHP Warning: Undefined array key “animated_hearts” in /plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php on line 195
[05-Mar-2025 13:39:13 UTC] PHP Warning: Undefined array key “show_icon” in /plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php on line 213
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
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DOCUMENTATION
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Is it possible to import more than 1 demo?
Hello, Codingrim,
Thank you for getting in touch with us.
We recommend importing only 1 demo at a time and then you can import content from other demos through our studio https://www.8theme.com/documentation/xstore/xstorefeatures/xstudiofeatureofxstorewordpresstheme/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Is it possible to add any other demo UI design to existing imported demo pages?
Hello, Codingrim,
Yes, it is. Have you had the opportunity to test the studio functionality mentioned in our previous response?
Our support team will be able to help you further via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi! How can I add add-to-cart button for cross-sell products in mini-cart?
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please create a topic on our support forum and provide all the necessary details about your request – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello,
I can not find Architecture Studio demo: https://prnt.sc/xBwON-jvaoNh Inside Demo importer: https://prnt.sc/yyzEZ66Ya8wT
Regards
Hello,
Thank you for getting in touch with us.
https://prnt.sc/WasAmgKCv3I2Please make sure you are using the latest theme version and cache has been cleared – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
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The 8Theme Team
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Hi,
As you can see from the screenshot theme is in the latest version. Also, the plugin is at the last version: https://prnt.sc/mUzfIdfSDThR
I do not have any cache plugin, and browser cache has been removed.
Is there any way to import the theme manually?
If debugging mod is enabled then this will happen, after I disable debug, it show up.
Hello,
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
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Do you have more information on your website builder and its account loyalty rewards programme, any screenshots or front end user page views. Do customers get points based on what they buy etc?
Hello,
Thank you for getting in touch with us.
Please contact us via email using the form on this page – https://themeforest.net/user/8theme and provide more details about your request. At the moment, we do not fully understand what you mean.
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