26666 comments found.
Hi, I purchased 3 licenses, but I’m certain that one of them hasn’t been used yet. Is there a way to check which domain is associated with each license, so I can use the unused one (and renew support) for my new website? I tried to contact helpcenter@qodeinteractive.com but with no luck. Thank you
Hello,
None of the licenses was registered on a domain where Bridge theme is in use, so we have deregistered them. You can use your purchase codes now for your new installations of the theme.
You can find more info regarding support expiration and option to extend it in this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need the WP Bakery update. Do I have to purchase extended support in order to have you provide that update? I tried submitting a ticket but since my support has expired it won’t go through. Thanks for your help.
Hello,
There is no need to extend support in order to request latest versions of bundled plugins. In case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version. Also, please check if you have updated the theme and its plugins to the latest version listed in change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I did send a request to that email with my purchase code on the 14th and have not heard back. I just sent again.
Hi,
We’ve checked and we see that your email was updated with response and that our support agent sent you the latest version of plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Can I know how to check all the icon and pick the one I want, every time I have to see the icon I need to use one by one, any possible way to see visually the icons and get the name of it and then apply it in the theme?
Hello,
Unfortunately, the preview for icons in the dropdown menu is not available. However, names of the icons are corresponding to the ones on the official sites of included icon packages, so you can check there.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I’ve purchased a Bridge Theme license. Before I register on my WordPress site and activating the Envato API key in Envato Market Plugin, I can’t update Bakery plugin. Could you please help me?
Hello,
Thank you for choosing our theme.
Bundled plugins are updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will send you the latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a pre-purchase question: The templates look great! I hope the support is just as good. I’m looking for a template for a multi-store. I usually purchase templates from another deverloper that has exceptional support. I liked your templates, but I need to know that it’s 100% customizable with Elementor, not 80%, 95%, or 99%. Are you sure the template can be 100% customized with Free Elementor Version? I have a second question: I have physical products for sale in this store, but I also need to be able to include affiliate links so I can list clothes from Amazon stores and have them appear in my store as products. Is this possible with your template? Thanks in advance. Marc
Hello,
Thank you for taking interest.
All of the features showcased in the Elementor demos on the landing page and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor. Sections like header and footer are using theme templates and we recommend checking the videos in this link where theme backend options are covered.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities. You can add external/affiliate products using WooCommerce and you can find more info on how to achieve this in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode team,
The Bridge core plugin seem to cause some issues.. The Events Calendar plugin was installed in January and worked as expected until recently. A feature of the plugin that worked before (button: Previous events) now results in: Page not found.
The support from The Events Calendar plugin replied: “I recommend reaching out to the support team for the Bridge theme. They may have specific insights or fixes for issues related to their plugin, such as making exceptions to Calendar pages, or disabling minification of CSS and JavaScript files, or caching, which are usually the ones that cause these types of issues.”
Could you please look at this issue?
Best wishes, Judie
Hello,
First, please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello am unable to register the purchase code on the same domain.. After installing the WordPress i had an issue with the php ..I had to reinstall it again and am unbale to active the code for the same domain,,
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now. Please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok Thanks Soo much..
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Hi,
I am redesigning the client’s site in a staging area. I want to register the purchase code on local so that I can update/test the website on local before pushing it to the production site.
I am unable to submit a support request as the support period has expired. Is there any way we can get the local URL registered with the purchase code?
Hello,
The theme can be used on a localhost installation without registering the purchase code. Theme options, custom post types and custom shortcodes won’t be blocked on a localhost.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the quick response. I just uploaded the website to the staging area on the server (for the client to review), and the shortcodes appear all over.
Is there an email where I can send you the purchase code, Production URL and the Staging URL (to be whitelisted)?
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Thank you. Just submitted the form with the details.
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Hi! What are the next steps after this? I’m not sure if my form was submitted.
Would you just add the staging domain as a related domain, and the website will start rendering the blocks correctly without showing the shortcodes?
Thank you. I was able to register the code on the staging area. The staging website is working now.
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Hi! Wanted to find out if it’s a bug with the theme code:
1. Enabled Titlebar and breadcrumbs in the Qode Options. There are two H1s on Product pages: In the titlebar, it says “Products” instead of the actual product name and it’s an h1 + the actual Product Name above the short description, which is also an h1.
2. In the latest theme v30.8.6, the breadcrumbs after Home disappear – it only shows “Home > ”. I rolled back to the older version v30.0.1 and the breadcrumbs came back: “Home > About Us”
Hi,
1. This is the “Title Area” and you can find more info about this section in the documentation here.
2. Please check if you’ve updated Bridge Core plugin to the latest version (version 3.3.3 at the moment). After the theme update all of the plugins with available updates will be listed in Appearance > Install Plugins.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you have additional requests, please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I understand that you would like me to submit a support ticket, however, my support subscription has expired. But I am reporting a bug or an incompatibility with the theme code.
Just to validate, I installed a fresh version of:
WordPress: 6.7.2
Bridge Theme: 30.8.6
Bridge Core: 3.3.3
Slider Revolution: 6.7.29
WPBakery: 8.2
WooCommerce: 9.6.2 (Tested the breadcrumbs with v9.7.1 and v9.8.1 too)
Qode Options: Titlebar with Breadcrumbs is enabled.
When WooCommerce is enabled (any version as mentioned above), the breadcrumbs appear as “Home > ” on inner pages (About Us as an example here).
When I deactivate WooCommerce (any version as mentioned above), the breadcrumbs appear correctly as “Home > About Us”
You can view a quick 1 minute video here: https://www.loom.com/share/83d19b69634a4a3880d9a3b038c2e9b0?sid=07a3a150-1c54-477f-a228-710bddc591c9
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Initially, I had to backtrack a lot of changes and PHP versions to see if it was my custom code causing the issue. Ultimately, installed a fresh version.
Awesome! Thank you for checking this quickly again. I have emailed you.
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Not yet. I have checked the spam box too – no email yet.
Hi,
We will add the reply below:
Please locate file on this path wp-content/themes/bridge/functions.php and search for:
if ( ! function_exists( 'bridge_qode_is_product_brand' )Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello QODE Team,
I’ve just migrated the new website from the staging environment to the main URL, but I’m encountering an issue with the license. It’s not working, and it keeps loading non-stop.
I’ve already submitted a ticket # 293308 regarding this issue, but I’m unsure when I will receive a response. Since I’m on a tight deadline to launch the new site, I need to resolve the license issue as soon as possible. Without the license working, I am unable to proceed with the launch.
Could you please assist me with resetting the license or provide a solution to get it working? Your prompt attention to this matter is greatly appreciated.
Thank you,
Hello,
Your ticket should be updated with response now. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
Please understand that our average response time is around 24 hours on weekdays and we are trying our best to answer all of our users in this timeframe.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, is there any booking function with the theme? e.g. for hotel businesses for booking accommodation check in & check out dates
Hello,
Unfortunately this is not a feature of the theme. You can check our themes with hotel booking functionality in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Would I be able to use a plugin like Bookentric with this theme for the booking function? Thank you
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Hi The mouse scrolling has a problem, it is very laggy and slow, but the trackpad scrolling works fine. How do I fix it? It seems like your sample theme has the same problem.
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Now Theme Version 1.0.0 is the latest version? If yes, it still lags when scrolling with the mouse.
And I have put this code but still have problem html { scroll-behavior: auto !important; }
At the moment the latest version of the theme is 30.8.6. Please check the version of the main theme on your installation in case you are using the Bridge Child theme (which should always be version 1.0 since the child theme is not meant to be updated).
The scroll effect in this demo is called smooth scroll and it can be enabled/disabled in Qode Options > General.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need support before buying a new license, but I can’t contact you by your website.
I’ll try to ask you here. I need to to a website update from php 7.4 to 8.0. Do you think it is enoght buy a new license and subtituing the the theme folder before change tehe php version, in order to keep the website content unchanged?
*to update a website, sorry
Hello,
There is no need to purchase the theme again to update it.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Once you update the theme you can change the PHP version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi and thanks for your answer, unfornunately with server setted on php 7.4 I do not see any theme update, but if I turn to php 8.0 I have this error
Fatal error: Uncaught Error: Call to undefined function create_function() in …../wp-content/themes/bridge/widgets/relate_posts_widget.php on line 86
I can buy a new licens if this solve the problem, but I have to be sure before
What can I do? Thanks again
Hi,
You can update the theme via Envato Market plugin or via FTP and both methods are covered in the tutorial we linked in previous reply. Please update the theme and Bridge Core plugin by following steps from the tutorial.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it works! many thanks
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Hi, I absolutely love this one page theme. Is there any way that I can add some product and blog pages to it? Thanks.
https://bridge233.qodeinteractive.com/Hello,
Blog and shop can be added to any demo. We recommend checking the video tutorials in this link where you can find step by step instructions on how to create blog and shop.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great. Thanks for the info!
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Hi, I would like to use the following plugin in my site…will there be any issues using it with Bridge? Thanks.
https://codecanyon.net/item/easy-3d-model-viewer-wordpress-plugin/53968378Hello,
We haven’t tested it with the theme unfortunately, however, you can try it out.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Okay, thanks.
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A couple questions before I purchase:
1) Can these “Popular Tour Types” be made into a horizontal carousel if we have more than 3 tours? See second section on https://bridge376.qodeinteractive.com/
2) Is there a list version of the tours? http://bridge376.qodeinteractive.com/our-best-tours/
3) Are there any other prebuilt elements/sections not shown in the theme demo?
Thank you!
Hello,
Thank you for taking interest.
The “Tours Carousel” is one of the available shortcodes as well as the “Tours List”. For more info about Tours and Destinations module please check the documentation in this link.
Only pages shown in the demo will be available once you import it and you can use other theme elements to create new pages or sections.
We see that you already have Bridge theme so we recommend installing the theme on a localhost installation and importing this demo to test it.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Currently returning “Update package not available.” when trying to update Visual Composer in Theme Plugins. All other plugins updating fine. Theme is registered. Can you please assist?
Hello,
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
your demo is down, where I can see it?
Hello,
The landing page is displaying correctly on our end, however, if you are having troubles to access a specific demo, please let us know which one and we will check.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I contacted you 2 days ago about my purchase code being already registered to a website already, but you haven’t replied yet.
Nevermind. I got it deregistered through your website. Thanks
Hello,
We are glad that you’ve managed to resolve this in the meantime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m having trouble updating the LayerSlider WP plugin and WPBakery, I’m able to update the Bridge Core and other plugins but just not this. Keep getting error “License activation is required to receive updates.” can you advise on this ? thanks.
Hello,
If you have issues updating plugins, you can deactivate and delete them. After that, you’ll see a message to install the plugins. Click on the message and install the latest versions. For more info check the our video
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I deleted my website and want to start over, could you deregister my purchase so I can register it again?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
