7210 comments found.
I actually have 9 licenses for your theme. And just the other day it rejected the code when i tried to update. I tried all 9 codes and none worked. I am not using 9 licenses as some clients have changed platforms. Can you help me?
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Does this theme work with PHP 7.4 and up? I recently had my server updated to 7.4 and it crashed my site and it came up with errors in the Fonts folder. Thanks in advance.
Hello I was able to fix the issue above with the PHP, it was memory setting. However when I tried import a demo template I was given the message – “Your current activated theme in not TheGem main parent theme. Please note, that this import works only with TheGem main parent theme. Please activate TheGem main parent theme before proceeding with import.” – I have been using the WP Bakery theme, how do I fix this so that I am able to import a demo? My support has expired but I believe this has to do with the functionality of the site and would like simple instruction on how to fix this so I can import a new demo. Thanks for your help.
Hi, replied to your email request. Kindly check.
That worked, thanks so much for your help.
-Private Ticket #3848522 – I purchased it, but things are not working correctly need this new site up and running in 2 weeks and I am trying to use your theme as a new theme and not the old one they had. Don’t make me down. – not loading at all “Having problems loading Elementor? Please enable Safe”
please help asap
Hi, already replied, kindly check your ticket.
Thanks I will check right now. I strongly need the before and after slider.. I dont see it anymore.. what is the best way to do that is compatible the before and after slider in elementor?
I have reply!!
please help! ticket was replied. Thanks in advance.
How to switch domain, as the theme is activated on development server and now I need to switch it to live domain. but it says the theme is already activated on some domain. unfortunately support is expired but there must be a way to manage the licence by our own.
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
As I said the support is expired so I cannot raise the ticket or send any message and i feel really bad that I have 4 licence but I cannot use non as its activated somewhere and I cannot use them until I can deactivate it from old domain.
Hi, you do not need an active support to use the contact form in the provided link. Please follow the link, and you will find the contact form in the right sidebar. Thank you.
Sent the details of 4 licence keys, I hope it will be reset so I can reuse it.
Hi, replied to your email. Kindly check.
Hi, we followed the steps but on License Manager it says “Wrong purchase code or username” and we cannot verify any of our license key.
Hi, replied to your email. Kindly check.
Pre-selling question:
1- Are these 2 pages easy to install or insert as block or add if theme purchased?
-https://codex-themes.com/thegem/wordpress-templates-builder/
-https://codex-themes.com/thegem/interactions-landing/#page
Client want this landing pages as separate landing pages, main pages will be like other u have but certain pages they want it like this totally different from main ones as they have special events.
2- are this compatibles with woocommerce, giftcard woocommerce, wpsocial media, blog2social, yoast seo, elementor pro?
Thanks in advanced.
Hi, thank you for your request. 1 – yes, the fullpage scroller demos and interactions demo are included. 2- yes, 100% compatible with WooCommerce, Elementor, Elementor Pro, and Yoast SEO. If you have any further questions, please feel free to use the contact form at https://themeforest.net/user/codexthemes . Thanks!
-Private Ticket #3848522 – I purchased it, but things are not working correctly need this new site up and running in 2 weeks and I am trying to use your theme as a new theme and not the old one they had. Don’t make me down.
- not loading at all “Having problems loading Elementor? Please enable Safe”
please help asap
Hi, already replied, kindly check your ticket.
Hi,
I bought extra support, but cannot submit a ticket. What should I do… ?
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
After purchasing and using it in a temporary test site, can I change the domain name of the site at a later stage, Is there any time limit for changing domain name.Also which version of Wordpress is more stable to use and which version of PHP is supported.If you use WPBakery Page Builder, which PHP version is more stable?thanks!
Hi, thank you for your request. Yes, you can change the domain name to the final live website at a later stage. The latest versions of WordPress and PHP are fully supported. For the page builder, PHP versions 8.2 and 8.3 are recommended. If you have any further questions, please contact us via our contact form at https://themeforest.net/user/codexthemes . Thank you.
Thank you.
This is my website link and the sticky menu setup is done. In this theme, my sticky menu is not working. Please define something.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Where can I find Digital Agency Onepager for download?
The demo page
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
HI, please tell me how to choose another header for shop page. I cannot find anything in the admin panel. cheers
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Dear TheGem-Team, I just installed the Theme and on Wordpress it says: – - TheGem Blocks plugin requires TheGem Theme Elements plugin in version 4.3.0 or later. Please update.
Then I clicked on update and unfortunately it says:
WPBakery License Error: WPBakery Page Builder license not found or invalid. You can manage your licenses at support.wpbakery.com or purchase a new license at wpbakery.com.
What can I do in this case as I didn’t buy my TheGem bundle via wpbakery?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
I bought this theme a long time ago. I activated it to use it in a project. Elementor is not working right now. Everything is fine in the system status! My support period is over, I need help solving the problem.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hello, in the last update I cannot enter Elementor, it tells me: “sorry the content area was not found in your page Elementor. You must call the content function in the current template in order for Elementor to work in this page” I need to resolve this as soon as possible
Hi, replied via email. Kindly check your inbox.
I dont need theme with elementor, i dont know use of it, It looks difficult to me. How i can install without it. I am running two website when elementor was not supported in this theme but now its install with theme. Can anyone guide me about it please
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
What’s the version number for the new update?
Hi, 5.10.2.1
when are you going to include the new agency themes in the demo import please?
this theme isnt available in the demo import: https://codex-themes.com/thegem/sites/seo-agency-light
here’s the screenshot: https://prnt.sc/onHpTOK9agnb
Our clients already activate theme on live. Now he wants a different version of website. We are planning to design new site on localhost. If I activate theme in localhost, then Live site activation will get any issue like License activation?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
I bought this products and the purchase code does not work : “Some troubles with connecting to TheGem server.” I went to your support page but it doesn´t let me leave a ticket.. why? because it asks the purchase code, and it doesn´t work. So I can´t have support from you, so I had to contact Envato, hope they can help.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Message sent. Hope I can finally get support
No answer yet! I will have to ask for a refund or something..
Hi, three days ago we replied to your email request. Kindly check your inbox. Thank you.
I got an email with a link where i could send my purchase code and situation.. I still haven´t got an answer from that, nor a solution or a working code.
Thank you for your reply. Please check your spam or ads inbox folder. Alternatively, you can resubmit your request at codexthemes.ticksy.com
WordPress theme.
TheGem theme.
My development and production environments and domains are both different. I will set up WordPress and theme in my development environment domain and develop my website. After moving to the production environment domain, which domain will my theme be activated? And will there be any issues with my theme after production?
Looking forward to your response.
I just wanted to take a moment to sincerely thank you for your prompt support and quick responses.
If TheGem Theme Elements is active, Elementor hangs when trying to edit.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
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