26666 comments found.
Hello. Is there any way to add a contact form on every tour items? If yes how? Thanks
Hello,
You can add in the description section of the tour page. If you are using WPBakery page builder you can enable editor for tour posts in WPBakery > Role Manager, just set “Post type” to “Custom” and check all of the available options. If you are using Elementor, you can do this in Elementor > Settings.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
“testimonials masonry” visual composer block appears to be broken.
If I use the carousel my testimonials appear if I try to use the masonry option the page is blank.
No setting adjustments seem to effect it (adding a title or description to the block, changing the background colour etc). The wordpress install, theme and required plugins are on the most current version. PHP 8.0
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there! I bought this theme an ice age ago, but I just got around to using it. I’m stuck trying to modify the “portfolio” settings on one of the demos; mainly the permalinks and the page structure. Can ya’ll direct me on how to make this full width: https://shorturl.at/rEtY9 (as well as, minus the ‘portfolio_page’ in the longer URL)?
Hello,
If you need full-with layout for portfolio post, then you need to use Custom layout for portfolio post. You can find more info about portfolio settings in the documentation in this link.
The url slug for custom post types can be adjusted as explained in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When you update the theme, do you update the demos as well? I want to revamp my website with a new demo, but I’m not able to find it in the import section.
Hi,
The theme is updated regularly so please check if you have updated the theme and its plugins to the latest version listed in change log.
Once you update the theme and Bridge Core plugin to the latest versions you will have access to all the demos in the import section.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Could you please guide me on how to deregister my license associated with previous websites? I’m uncertain about the domain where I initially added the license, but it was likely on a localhost website. Now, I want to build a new website using the theme, but I am receiving an error message stating that the code has already been used on another domain. Could you help me identify the domain name, or is it possible for you to deregister the license from your end? Thank you.
Hello,
You can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your response. It worked.
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Can I assign different menus to pages?
Hello,
Unfortunately no, this is not one of the available options.
For a more detailed overview of theme’s options please check the documentation in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI! can I know which domain I had register with bridge? because I forgot and I need deregister . I login in https://qodeinteractive.com/my-account/?user-action=my-products but I can’t see the bridge element that I bought. thanks! Juan
I found it!! thanks
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Hello, for accessibility customization i need to add an alt tag to the Qode Search icon in the navigation. what is the solution and where can i change it?
Hello,
You can find files related to search on this path:
wp-content\themes\bridge\framework\modules\header\templates\searchDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I want to deregister a license that’s not in use, but I can’t remember the exact domain is attached to, how can I find out?
Found it
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hello. after changing my provider and reinstalling the theme I get the following message when trying to enter purchase code : Code is already registered for other domain
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now. Please note that it’s necessary to deregister purchase code before reinstalling your WordPress.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
After updating the theme from version 23.0 to the latest release, the site has encountered issues and is currently broken.
We are currently working on updating the theme on our staging environment.
Could you please let us know if there’s a way to activate the theme license on the staging site? This would allow us to test the update thoroughly before applying any changes to the live production site.
Staging site URL: https://demo1sacn.ecodigital-dev.co.za/
Kindly share the way to perform this activity without facing any issues.
Hello,
We have now added your staging domain as a related domain.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to also update Bridge Core plugin which will be listed there.
One more important step after you update theme and plugins is to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello
Thank you for enabling access to the development domain.
We’ve encountered some issues after updating the theme from version 23.0 to the latest release.
If possible, could you please share the ZIP file for theme version 23.0?
Only the latest version of the theme can be downloaded from the ThemeForest. Unfortunately we cannot send you theme files.
Please check the video tutorial we linked in the previous reply. The necessary steps for theme update are covered there. We also recommend updating the theme via FTP method.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello QODE!
I am currently trying to deregister the theme. Since the previous installation has been deleted, I can no longer access the admin panel to do it from there.
Following your video instructions, I attempted to register on your website to proceed with the deregistration, but I’ve encountered repeated issues. I’ve tried multiple times to sign up using both my personal details and the Facebook login option, but none of these attempts have been successful.
I also sent an email requesting help with the deregistration, but I haven’t received a response yet.
Please provide a working solution as soon as possible, as I am working under a tight deadline and this issue is causing significant delays.
Thank you for your urgent attention to this matter.
Best regards.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve check and we see that our support agents responded and deregistered your purchase code.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have just received their reply! Thank u
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How do I know which domains my keys are registered to?
Hello,
You can check this and deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is it possibile to use my own Elementor license with your theme? I know some themes have builders built into their own versions, but I would like to use the official version. Thank you
Hello,
All of the features showcased in the Elementor demos and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I confirm that the latest version 30.8.7 is full of bugs. I rolled back to the previous version.
Hello,
We couldn’t reproduce this when updating the theme on our installation.
When updating theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video. We also recommend using the FTP method to update the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I uploaded the latest version of Bridge however the latest version of WP Bakery Page Builder is not supported. We are still in Version 7.3 fo.r the WP Bakery Page builder with high vulnerability, but cannot up date (to the latest version 8.2) Please let us know how we can fix that.
Hello,
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins and the latest version of WPBakery plugin should also be listed there.
You can also locate the WPBakery plugin zip (js_composer.zip) on this path wp-content\themes\bridge\plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I already tried that. However, there is no plugin found that is called WPBakery plugin. Please see the picture here with the included plugins: https://drive.google.com/file/d/1VI9ZLZ1gWAgqumWjd36FsH7iyAZFHF8S/view?usp=sharing Thanks
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Hello,
That worked. It would be helpful to name the file WPBakery instead of js_composer. As there are many other people having the same issue as well.
Thank you for your time.
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Hi team, we’re using your theme on a client website and your latest update broke all inner pages. Basically, the content no longer loads. You see the nav menu and nothing else below. Once the Bridge Core plugin gets disabled, you can see the pages start loading mostly correctly.
It also says the your new Optimizer plugin is required but that’s not true. It should be Recommended only. And, we’re unable to delete it due to the issue in your latest update. We’ll have to do this via FTP.
I hope you can revise your latest update.
Edit: Restoring the previous version 30.8.4 resolves all issues. Will have to keep that version until you resolve the above.
Hello,
We couldn’t reproduce this when updating the theme on our installation.
When updating theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video. We also recommend using the FTP method to update the theme. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Thank you for your feedback regarding Optimizer plugin. You can use the theme without this plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your reply. I did first update using the auto-update but then manually reinstall it in Appearance > Themes yesterday to no avail. Both failed. I did the Save Changes in the Options as well as I was troubleshooting. Nothing worked except to revert to the previous version.
I see someone else complaining about the 30.8.7 version as well.
I noticed that you launched a new version today (30.8.7.1) so I updated to that one and everything is fine now. I am suspecting that your previous upload to ThemeForest may have timed out and caused incomplete file uploads, or the bug you fixed resolved this (since we don’t use WooCommerce on that client site).
Thank you, all good now 
.
Hi,
The latest update was to included the fix for the breadcrumbs in the title area when WooCommerce is not installed.
We are glad that everything is working correctly now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I bought several Bridge themes to make sites for my clients. Today, some sites no longer exist. How do I unsubscribe from themes to get my licenses back? Thanks
Hello,
Thank you for using our theme.
You can deregister your purchase codes via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thanks !!!!
best regards
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Hi, I no longer have support, but I do have a valid licence for Bridge in my website. After the latest update I can update Core and LayerSlider, but when trying to update WP Bakery plugin, I see thie message: Getting download link…
Automatically updates for the plugin are available to the clients with a valid support period – you can renew it here. To update manually, visit our customer center to download the latest version.
I am unable to update WP Bakery. How can I solve this issue?
Hello,
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins and the latest version of WPBakery plugin should also be listed there.
You can also locate the WPBakery plugin zip (js_composer.zip) on this path wp-content\themes\bridge\plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I just started using The bridge theme after a few years. I am using it on Opera browser. Now i tested in Explorer and Firefox and the qode silder isn’t loading. IS there something I am doing wrong?
Hi,
Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
