26666 comments found.
Hello, I need to deregister the theme. I was using it on an old website installation, which is now offline, and I would like to use it on a new website. How can I deregister the theme from the old installation?
Also, please note that the current URL is temporary, as the site is still in development. I will need to deregister it again once I move the website to its final production URL.
Thank you!
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account.If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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Thanks so much. Work perfect.
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I am updating a very old version of the theme. Do I need to do a tiered/step update and if so, where can I get access to older versions?
Hello,
Only the latest version of the them is available on ThemeForest. There is no repository with older versions.
If you have a very old version of the theme, before you start update we recommend that you create a backup of your site, so in case something unexpected occurs, you can restore the backup and try to update the theme again. You can learn how to easily backup your website here.
To update theme and bundled plugins please follow instructions from the video tutorial in this link and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
If you have Envato Toolkit plugin on your installation, keep in mind that this is an outdated plugin. Just go to /wp-content/themes/bridge/framework/modules and remove the whole folder envatowordpresstoolkit Now you should use Envato Market and the procedure is pretty much the same.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to install Bridge Core plugin which will be listed there.
One more thing you need to do when you activate Bridge Core plugin is to register your purchase code in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m having an issue with the “Add to Cart” button on this page. https://c1511659.ferozo.com/producto/porta-suero-colgante/
Also, I need to remove the “Add to Wishlist” option. Could you help me, please?
Thks!!
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
done!! ID #296765
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I’m really very sorry to bother you one more time. Could you please activate “rpmai” subdomain for me? I want to use this subdomain to showcase our AI-related services. rpmai.remotepracticemanagers.com. Thanks a lot.
You’re welcome.
We’ve added this subdomain as a related domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Wow! Thanks a bunch. That was fast.
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Hi. Unfortunately, I can’t log in or register on your website. I would like to deregister my license. Can you please help me?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
If you are having troubles to register or login to our Help Center, we recommend clearing your browser cache and trying again (just make sure to accept cookies). You can also try to access from a different browser.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The qode buttons in the header bottom right do not appear on the mobile menu on this site https://downtown-beautybar.com/. Is there a setting for those to appear (Book Now and Purchase Specials)? Thanks!
Hi,
These widget areas are not part of mobile header. You can try adding links to the menu itself (you can create separate menu for mobile). One more option is to add links to top area and use css to show top area on mobile.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks so much for the quick reply! I’ll mess with it and reach out if I need help.
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Hello, I bought this theme last week. Does it include the 630 demos? How do I select the one I want to use? Thank you!
Hello,
Thank you for choosing our theme.
All of the demos showcased on the landing page are included with the theme. Demo import tutorials can be found in our Knowledge Base.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thks!! is QCode Essentials Addons premium? i cant find it
This plugin shouldn’t be used with Bridge theme. Qode Essentials Addons plugins is meant to be used only with Qi Theme.
For Bridge theme please follow guidelines provided in the documentation we linked in previous comment.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thks!! i received this message: Code is already registered for other domain. I need to buy another license ??
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I have a problem at mega menu
When I minimize the screen (responsive mode) and open another menu (like a dropdown menu),
and then expand the screen back to full screen (desktop view),
the menu is broken, e.g. the letters are overlapping, which I can check from the code, the menu is height = 0
Hello,
Different scripts are loaded for different screen sizes and the best way to test responsiveness is to access site directly on a device. When you resize the browser window and don’t refresh the page the distortion occurs.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I updated Bridge on my site recently and now have a bunch of broke shortcodes.
I think because your version of WPBakery has deprecated some widgets that you used in the past. Is there a way to fix this?
For example [icons icon_pack=”linea_icons” linea_icon=”icon-basic-watch” size=”fa-3x” type=”normal” link=”https://bespokedentalsedation.com.au/services/” target=”_self” icon_color=”#b49b6e” icon_hover_color=”#b58e51″]
Hello,
This is most likely because Bridge Core plugin is not updated or because you haven’t registered your purchase code in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server
Please navigate to Appearance > Install Plugins and check if you updated Bridge Core plugin. Also, please check if your purchase code is registered in Bridge Dashboard.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
One last question – sorry our support expired – project got put on hold and we are just now building the site. Can you use a revolution slider in place of a Qode Slider ? There is a page setting for slider. Layer Slider or Qode Slider Shortcode Copy and paste your shortcode located in Qode Slider -> Slider
Hello,
You can use Slider Revolution, and for a more detailed instructions on how to add it on pages please check the video tutorial in this link. You can skip to “04:38 – Adding sliders to your pages” part of the video.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello – how can I register a domain? I’d like to register nsoul.co
looks like your website is down? getting a cloudflare error
Hello,
Our system shows that you’ve already registered your purchase code to this domain. The website was temporary unavailable, but it is online now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you got it registered!
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Hi, I need to disconnect the themes, had them for a while and don’t remember the site. I’ve tried to do it through your website, but it keeps asking for the domain name. I don’t remember it’s been years.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
When using the deregistration form at our Help Center, if you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
did you do both Codes? Also, thank you for your support.
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hello. i have bought and use your theme. i have a problem, plugin WPBakery Page Builder is not auto updating, why? how i can fix this? i need it. WPBakery version 7.8 had Local File Inclusion which is super serious problem with virus across many of my sites. i simple cant any more has plugins that are not auto updated, how we can fix this problem?
Hello,
Thank you for using our theme.
Bundled plugins are updated with theme, so you need to update theme to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Other themes update all of them automatically. You are behind. Make them automatically. I don’t ask how to manually update them..
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Hello, I installed the theme correctly, but I can’t install any DEMO. I need the Streetwear one, could you help me please? Thanks!
Hello,
To import this demo please follow instructions from this video tutorial.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thks a lot!! i have this issue now: Please note that your server resources are not configured properly so you might run into an issue during the demo import process. Please adjust your server configuration values.
You’re welcome. You can achieve this by editing the php.ini file or asking your hosting provider to do this for you.
Also, note that these are just recommended values and you can also try to import demo even if your resources are not as recommended.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thks!!! i fix it
We are glad to hear this.
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Hello. How can i add “my account” icon to the header bottom right area? Thank you very much
i am talking about my account icon for woocommerce customers
Hello,
You can add Icon widget (select user icon) and link it to the “My Account” page. You can find more info on how to add widgets to header widget areas in this sections of documentation.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
We’ve noticed an issue on our website: mouse scrolling does not work on either PC or Mac when using a traditional mouse. However, scrolling works perfectly when using the trackpad.
Do you have any idea what might be causing this? Feel free to visit the site and test it yourself.
Thank you in advance for your help!
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just purchased Bridge – my understanding is WP Bakery Visual Composer is bundled w/ Bridge (useing theme 212) and I do NOT need to purchase the license – however WP Bakery is not displaying as an option pages or posts. I’m also trying to open a Qode support ticket but am unable to login to Qode- tried several browsers and just keeps displaying the ‘Working…’ message. Resetting password doesn’t work either – please help – thanks in advance.
Hello,
The WPBakery Page Builder is included as a bundled plugin with the theme. We also located the ticket you submitted at our Help Center.
To enable page builder for all post types please navigate to WPBakery Page Builder > Role Manager, select “Custom” from the “Post Types” dropdown, check all of the available options and save changes.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had done that but your support team also gave me this trick and it worked: Disable icon packs in Qode Options > Performance: Thank you!
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Hi, my previous domain was not renewed. The license was there, but the domain is no longer available. Can you help me? I want to use the license again, but I can’t remove it since the old site is no longer accessible. Please help — this is urgent.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tested it and it is now working. Thank you for your quick response. 100 stars to you guys!
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Demo import won’t work… it gets stuck.
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them. Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
We also recommend checking the video tutorials for demo import in this link. There are video tutorials on how to WPBakery as well as Elementor demos. The XML demo import method (which is a lighter demo import method) is also covered in these video tutorials.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need help with code activation for my subdomain at subscription.remotepracticemanagers.com. The code is already activated for the primary domain. Thanks.
Hello,
Thank you for using our theme.
We have now added this subdomain as a related domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks a lot.
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