26639 comments found.
I have a problem at mega menu
When I minimize the screen (responsive mode) and open another menu (like a dropdown menu),
and then expand the screen back to full screen (desktop view),
the menu is broken, e.g. the letters are overlapping, which I can check from the code, the menu is height = 0
Hello,
Different scripts are loaded for different screen sizes and the best way to test responsiveness is to access site directly on a device. When you resize the browser window and don’t refresh the page the distortion occurs.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I updated Bridge on my site recently and now have a bunch of broke shortcodes.
I think because your version of WPBakery has deprecated some widgets that you used in the past. Is there a way to fix this?
For example [icons icon_pack=”linea_icons” linea_icon=”icon-basic-watch” size=”fa-3x” type=”normal” link=”https://bespokedentalsedation.com.au/services/” target=”_self” icon_color=”#b49b6e” icon_hover_color=”#b58e51″]
Hello,
This is most likely because Bridge Core plugin is not updated or because you haven’t registered your purchase code in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server
Please navigate to Appearance > Install Plugins and check if you updated Bridge Core plugin. Also, please check if your purchase code is registered in Bridge Dashboard.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
One last question – sorry our support expired – project got put on hold and we are just now building the site. Can you use a revolution slider in place of a Qode Slider ? There is a page setting for slider. Layer Slider or Qode Slider Shortcode Copy and paste your shortcode located in Qode Slider -> Slider
Hello,
You can use Slider Revolution, and for a more detailed instructions on how to add it on pages please check the video tutorial in this link. You can skip to “04:38 – Adding sliders to your pages” part of the video.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello – how can I register a domain? I’d like to register nsoul.co
looks like your website is down? getting a cloudflare error
Hello,
Our system shows that you’ve already registered your purchase code to this domain. The website was temporary unavailable, but it is online now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you got it registered!
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Hi, I need to disconnect the themes, had them for a while and don’t remember the site. I’ve tried to do it through your website, but it keeps asking for the domain name. I don’t remember it’s been years.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
When using the deregistration form at our Help Center, if you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
did you do both Codes? Also, thank you for your support.
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hello. i have bought and use your theme. i have a problem, plugin WPBakery Page Builder is not auto updating, why? how i can fix this? i need it. WPBakery version 7.8 had Local File Inclusion which is super serious problem with virus across many of my sites. i simple cant any more has plugins that are not auto updated, how we can fix this problem?
Hello,
Thank you for using our theme.
Bundled plugins are updated with theme, so you need to update theme to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Other themes update all of them automatically. You are behind. Make them automatically. I don’t ask how to manually update them..
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Hello, I installed the theme correctly, but I can’t install any DEMO. I need the Streetwear one, could you help me please? Thanks!
Hello,
To import this demo please follow instructions from this video tutorial.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thks a lot!! i have this issue now: Please note that your server resources are not configured properly so you might run into an issue during the demo import process. Please adjust your server configuration values.
You’re welcome. You can achieve this by editing the php.ini file or asking your hosting provider to do this for you.
Also, note that these are just recommended values and you can also try to import demo even if your resources are not as recommended.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thks!!! i fix it
We are glad to hear this.
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Hello. How can i add “my account” icon to the header bottom right area? Thank you very much
i am talking about my account icon for woocommerce customers
Hello,
You can add Icon widget (select user icon) and link it to the “My Account” page. You can find more info on how to add widgets to header widget areas in this sections of documentation.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
We’ve noticed an issue on our website: mouse scrolling does not work on either PC or Mac when using a traditional mouse. However, scrolling works perfectly when using the trackpad.
Do you have any idea what might be causing this? Feel free to visit the site and test it yourself.
Thank you in advance for your help!
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just purchased Bridge – my understanding is WP Bakery Visual Composer is bundled w/ Bridge (useing theme 212) and I do NOT need to purchase the license – however WP Bakery is not displaying as an option pages or posts. I’m also trying to open a Qode support ticket but am unable to login to Qode- tried several browsers and just keeps displaying the ‘Working…’ message. Resetting password doesn’t work either – please help – thanks in advance.
Hello,
The WPBakery Page Builder is included as a bundled plugin with the theme. We also located the ticket you submitted at our Help Center.
To enable page builder for all post types please navigate to WPBakery Page Builder > Role Manager, select “Custom” from the “Post Types” dropdown, check all of the available options and save changes.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had done that but your support team also gave me this trick and it worked: Disable icon packs in Qode Options > Performance: Thank you!
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Hi, my previous domain was not renewed. The license was there, but the domain is no longer available. Can you help me? I want to use the license again, but I can’t remove it since the old site is no longer accessible. Please help — this is urgent.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tested it and it is now working. Thank you for your quick response. 100 stars to you guys!
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Demo import won’t work… it gets stuck.
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them. Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
We also recommend checking the video tutorials for demo import in this link. There are video tutorials on how to WPBakery as well as Elementor demos. The XML demo import method (which is a lighter demo import method) is also covered in these video tutorials.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need help with code activation for my subdomain at subscription.remotepracticemanagers.com. The code is already activated for the primary domain. Thanks.
Hello,
Thank you for using our theme.
We have now added this subdomain as a related domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks a lot.
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Hello. Is there any way to add a contact form on every tour items? If yes how? Thanks
Hello,
You can add in the description section of the tour page. If you are using WPBakery page builder you can enable editor for tour posts in WPBakery > Role Manager, just set “Post type” to “Custom” and check all of the available options. If you are using Elementor, you can do this in Elementor > Settings.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
“testimonials masonry” visual composer block appears to be broken.
If I use the carousel my testimonials appear if I try to use the masonry option the page is blank.
No setting adjustments seem to effect it (adding a title or description to the block, changing the background colour etc). The wordpress install, theme and required plugins are on the most current version. PHP 8.0
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there! I bought this theme an ice age ago, but I just got around to using it. I’m stuck trying to modify the “portfolio” settings on one of the demos; mainly the permalinks and the page structure. Can ya’ll direct me on how to make this full width: https://shorturl.at/rEtY9 (as well as, minus the ‘portfolio_page’ in the longer URL)?
Hello,
If you need full-with layout for portfolio post, then you need to use Custom layout for portfolio post. You can find more info about portfolio settings in the documentation in this link.
The url slug for custom post types can be adjusted as explained in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When you update the theme, do you update the demos as well? I want to revamp my website with a new demo, but I’m not able to find it in the import section.
Hi,
The theme is updated regularly so please check if you have updated the theme and its plugins to the latest version listed in change log.
Once you update the theme and Bridge Core plugin to the latest versions you will have access to all the demos in the import section.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Could you please guide me on how to deregister my license associated with previous websites? I’m uncertain about the domain where I initially added the license, but it was likely on a localhost website. Now, I want to build a new website using the theme, but I am receiving an error message stating that the code has already been used on another domain. Could you help me identify the domain name, or is it possible for you to deregister the license from your end? Thank you.
Hello,
You can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your response. It worked.
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Can I assign different menus to pages?
Hello,
Unfortunately no, this is not one of the available options.
For a more detailed overview of theme’s options please check the documentation in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI! can I know which domain I had register with bridge? because I forgot and I need deregister . I login in https://qodeinteractive.com/my-account/?user-action=my-products but I can’t see the bridge element that I bought. thanks! Juan
I found it!! thanks
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