16504 comments found.
Hi, I hope you all are well ….. just a quick info, your Demo pages are not visible and I would like to use it and find a nice theme 
. Have a nice day, Eva
Hello Eva and thank you for reporting this.
Are you checking this page to find the demos: https://jupiterx.com/prebuilt-websites/
Can you please share the URL of the exact demo or demos that are not being displayed to you?
Reason: After set PHPVersion from 7.2 to 8.3 we’ve an/the WP-Critical-Error. How we can solve this? Thx for your quickly reaction/help(solution maybe;)
Hello, and thank you for reaching out.
Since you’re using an older version of the theme, updating may lead to some issues. For technical problems like this, we recommend opening a support ticket so our team can assist you properly.
Unfortunately, we can’t provide full support via the comments section, but our agents are ready to help. Please create a new topic and share the details of your issue. Our team will review it and provide a solution to ensure your website runs smoothly.
You can access the link here: https://my.artbees.net/support/
Thanks again!
I have an ongoing tech support ticket. My website is down. Due to a theme error. Someone responded and totally dismissed it saying the site was up and working and it is not!!!!! Come on guys I am going on 2 days with a website down now. It has been verified a line of code in the theme is the culprit! www.chadrogezdesign.com
Hello Chadrogez, we are sorry for inconvenience but your ticket is inspect and replied. The reported issue is related to the SiteGround Speed Optimizer plugin. Your support expert has solved the problem by disabling this plugin. Please check and if there is any problem, reply in the ticket.
hi there guys … listen i tried to install a new jupiter X for our new site .. but i saw that the theme use elementor … u know our site have a lot of page and restart again to create a new site for elementor will be finish next year … 
.. so is possbile to installa wp bakery and disable elementor? what do u think?
Hello dgmaximiliano and thank you for your message. Jupiter X supports both Elementor and WPBakery, however majority of Jupiter X premade templates and important features won’t be compatible with WPBakery.
The latest Jupiter Theme Legacy download is displaying as a 6.12.2.1 but when downloaded is only a 6.12.2 version..
Hello and thank you for reporting, the latest version of Jupiter theme is 6.12.2, please tell me where version 6.12.2.1 is displayed so we can inspect and take action if necessary.
WPBakery has reported a security vulnerability in version 8.4, which is the version currently bundled with Jupiter 6 (legacy). The primary concern is related to the RawJS element, and the issue has been addressed in their latest 8.5 release.
Do you have plans to release an updated package that includes WPBakery version 8.5? If so, when can we expect it?
Security issue: “The vulnerability issue has been resolved for the RawJS element.”
More info: https://kb.wpbakery.com/docs/preface/release-notes/
Thanks for bringing this up. Yes, we’re aware of the WPBakery vulnerability in version 8.4 and we plan to release an updated package including version 8.5 within this week. We’ll post an update here as soon as it’s available.
Thanks for your patience!
Thank you, Artbees team. It looks like the updated package has been released, and we’ve already downloaded it.
Dear JupiterX Theme Author,
We are a professional digital marketing company and long-time Envato customer with over 7 years of experience using themes and templates from this marketplace. Unfortunately, we are extremely disappointed with the JupiterX theme and are writing to formally request a refund.
The theme was purchased based on the promises of high performance, professional-level design, and customization flexibility. However, after installation and in-depth testing, we found that the theme delivers none of what was advertised. Aside from some attractive demo images, the theme lacks critical components required to build a modern business website. There are no ready-made, fully structured sections, and many essential features are either not present or are poorly integrated.
What’s even more concerning is the misleading performance claim. The product page claims 95+ page speed, which was a major factor in our decision. However, even after installing the theme on a fresh WordPress setup with no third-party plugins or extra content, the performance consistently scored between 65 and 70. This is far below what is acceptable for professional use — especially for client projects where speed and responsiveness are critical.
This theme has caused project delays, client dissatisfaction, and wasted hours of our team’s time. We feel completely misled and let down by the way this theme was marketed. The expectations set on the product page were simply not met, and we’ve experienced zero satisfaction in trying to make it work.
We hope you understand our position and the professional impact this has had. We kindly request that you process a full refund for this purchase. We would appreciate a prompt resolution and expect that, as a trusted author on Envato, you will take this feedback seriously and act accordingly.
Thank you for sharing your feedback. While we respectfully believe most of the points raised do not reflect the typical experience with Jupiter X, we fully understand your decision and appreciate your time in outlining your concerns.
We’ve processed the refund as requested. We’re sorry to hear that the theme didn’t meet your expectations and genuinely wish you success with your project moving forward.
If you ever reconsider or need assistance in the future, our team is always here to help.
Best regards, Artbees Team
Do you guys have a feature like the tabs widget, but where you can make the tabs images? So when you click on a set of say 3 images, the various ‘tab content’ presents on the page?
Hi,
Please read the following article about the Advanced Tab widget. If you have any questions or problems, please create a support ticket.
https://help.jupiterx.com/article/225-tabsBest regards,
Hi,
I just tried updating the theme after a while now. However it just shows that lisence not activated. I copied and pasted license key provided in the downloads section. It says “License acctivation error”
whats that supposed to mean? My license key cant expire right?
Just checked license is active on just 1 website at artbees. Doesnot make sense why i am getting License activation error then. In JupiterX section it says Active. License is registered to (myemail). But when I go to Crocoblock section to update jupiterX plugin it shows “The site is not activated”.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
You have a huge issue with the demos: they cannot be downloaded, they cannot be viewed, nothing works. It’s not even possible to contact you through Artbees support tickets, and I need to deliver a website.
I can’t even access the plugins from your provided file.
Hi, Thank you for reaching out
I checked the problems you mentioned and found no problems. Please send an email to info@artbees.net, my colleagues will help you fix the site problem as well as the problem of creating a support ticket.
Best regards,
Hi, is there an update coming soon for the Jet Elements since it’s in 2.7.7 now?
Hi,
I will inform the relevant team about this so that the plugin can be updated soon.
Best regards,
is there an option or a way to enable Catalog mode and remove add to cart and disable purchases but still showing products?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
thnx for reply but i do not have any problem i simply ask if there is a button option that i can enable the eshop to a catalog (i have another theme from other developer who has an option to enable or disable it) a presale question so if there is to buy another one licence from you
Currently, Jupiter X doesn’t have a built-in toggle to switch the e-shop to a catalog mode (like the option you mentioned in your other theme). However, you could achieve a similar result by:
Hiding prices (via WooCommerce settings or plugins like “WooCommerce Catalog Mode”).
Disabling cart/purchase functionality
Regarding the license, you’re welcome to purchase another one anytime. Feel free to ask if you have more questions.
Best regards,
thnx for feedback I will definitely purchase another one theme, you have done amazing job on your theme. However it will be a nice touch to add a built-in toggle like this in your theme
Thank you so much for your feedback
Your suggestion is fantastic, I’ll definitely pass this along to our team. We’re always looking for ways to improve, and input like yours is incredibly helpful.
Thanks again for your support, and happy to help if you need anything else.
Best regards,
Hi. Where am I suppose to edit or turn off the order stepper visible at Cart and Checkout?... I can’t use your support Artbees site as when updating my last name which is mandatory to use any feature (really don’t know why), it immediately logs me out. Also I am really confused by the need of having Sellkit for custom Checkout template while for the Cart it is not needed. Thanks!
Hi,
Please send an email to info@artbees.net, my colleagues will help you fix the site problem as well as the problem of creating a support ticket.
Best regards,
Hi
Before I order this theme, I need to know… Did the theme support PHP 8.4.x
Hi,
Unfortunately, no. The theme doesn’t support PHP 8.4.x—and it doesn’t even support WordPress itself properly.
Hi. answer to the ticket please. Demo import doesn`t work
Hi,
Your ticket has been answered by my colleague, please check.
Best regards,
Hi, How do I remove the space below the footer? Thank you
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Cuando creo en Layout Builder un Simple product o archive products, intento importarme una plantilla de las que se me dibujan en elementor de Jupiter, pero no hace nada. Me muestra las plantillas, pero no las importa.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Demos are not visible on your site. Please check and confirm.
Hello digicompanions, and thank you for your comment. We’re currently experiencing a technical issue affecting the demo visibility, and our team is actively working to resolve it. We appreciate your patience and will update you as soon as it’s fixed.
Hello again, the issue is fixed. Please check again.
Hello! I purchased the latest version and I would like to know if you guys have a guide to migrate from Jupiter 6 to X. I already tried just installing it as a second theme and activating but it breaks a lot of things like menu and page elements. Thank you in advance!
Hi, Yes, please create a support ticket so my colleagues can guide you.
You can access the link here: https://my.artbees.net/support/.
Best regards,
The URL doesn’t work for me.
Please try again. The problem is solved.
Thanks. I opened the ticket over there. Waiting for a reply. Thank you for your help.
