39213 comments found.
I hope you never lose your Avada details, if you do you have no way to recover other than buying a new licence, they have sold $70 million worth of this theme and they give zero customer support unless you pay over and over again, (I’ve had to buy it three times) avoid, there are so many better themes.
Hi
Any purchase details of Avada are available in the ThemeForest account. The ThemeForest/Envato account can be used to purchase any product in ThemeForest marketplace. As theme authors, we have no exclusive access to a user’s account to get those details. If you do need help in retrieving those details, we would request you to please reach out ThemeForest support on the link here
Thank you, Shaminder
Yeah, if you lose your Avada login (where your Avada licences are) you can’t get any support.
You have to enter your Licence key to create a new Avada account. I just tried that and is says my Licence keys have already been linked to another Avada account (the one that you no longer have the log in details for) so you are stuffed and can’t get help from anyone at Avada, unless you buy ANOTHER licence just to get into their support system.
Hi there
You do not need to purchase another license to get in touch with our team. You have already made contact here.
On the My Avada log-in page, there is a “Forgot Password?” option. Have you tried that option?
You can also get a hold of our team via this contact page. Be sure to reference your Themeforest comment so that we can identify you.
Another option is a direct email (reference your Themeforest comment) > support@avada.com
Thank you, MB
We no longer have access to the email address that was used on the Avada account, so we can not use the “Forgot Password?” option
Hi
In that case you can reach us via out contact page here and share proof of purchase from your themeforest account
Thank you
There isn’t a contact page there. Do you mean I should use the “Presales Help” form?
Hi
Yes, use the presales form
Thanks
i no longer have access to the old website. Also, this is not linked to my account. Now, how can I reset the license with a new domain, or what should I do?
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
Hi,
Ticket ID is – 569492. Please reply to our ticket. We are wiaitng for your reply since 3 days. Please reply.
Hi
Our team is working fewer hours over the weekend. We have responded to your ticket
Thank you
Hi,
After updating the Avada theme to version 7.12.1, the website now keeps loading indefinitely.
In the server logs, we’re seeing the following error (with IP and other sensitive details omitted): ModSecurity: collections_remove_stale: Failed deleting collection (...) Internal error.
For reference, the previous version 7.12 was stable and working fine without this issue.
Can you please help investigate and resolve this?
Hi
We do not have any such specific issues reported with 7.12.1
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
You should add a container carousel
Hi
I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you
Hi! I’m considering using Avada for a new project and would like to confirm compatibility with the Release0 WordPress Plugin (https://wordpress.org/plugins/release0), which enables ChatAgent Support via embedded customer experience widgets.
Could you please let me know if Avada supports this plugin out-of-the-box or if any theme-specific adjustments are needed for proper integration?
Thanks in advance!
Bastian
Hi
We have not tested the plugin with Avada to guarantee compatibility. We do offer the HubSpot plugin bundled with Avada that offers a chat feature
Thank you, Shaminder
When will you have another promotion? I want to buy 3.
Hi
We do not have a fixed timeline for it. However we request you to please be in touch via our newsletter. Please subscribe to it at the bottom of the page link https://avada.com/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hey, Avada Builder 3.12.1 is causing 500 internal server errors. tried everything changed php versions available in Siteground. When disabling your Avada Builder plugin the site works. we are using siteground’s staging site, please fix the errors in this plugin
Avada Core and builder they both are causing issues.
Uncaught TypeError: jQuery(...).awbColorPicker is not a function at HTMLInputElement.<anonymous> (avada-fusion-options.js?ver=1.0.0:132:19) at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:3129) at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:1594) at HTMLDocument.<anonymous> (avada-fusion-options.js?ver=1.0.0:126:44) at e (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:27028) at load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:27330
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I need a filterable gallery. No need to click through to each image like the portfolio function since I have 69-80 photos that I want to categorise into 3 groups/filter. Is this possible or do I need to create a post (card) for each photo?
Hi
You can do something like this using ACF and postcards. We do see you have valid support so we will request you to please reach out to the support team for further details on this
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
Please help. I have applied my licensed code to a staging website, and then unregistered it and attempted to add it to my new website. It says, “The purchase code is already being used on another domain.” I can reactivate the staging account with the license, but I don’t want to; I only want to use the license for my new website. What should I do?
Hi
We would request please unregister the code from my.avada.com and then re-register it in your domain by going to WordPress admin panel dashboard → Avada → Dashboard
We do have a detailed documentation on how you can manage registration. Please do refer the link, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I havent used the them in a very long time and now installed it on a new domain, it says: “The purchase code is already being used on another domain” The domains I thought had the adava on them didn’t so, please how can I use the purchase code on my new domain.
Thanks in advance.
Hi
We would request please unregister the code from my.avada.com and then re-register it in your domain by going to WordPress admin panel dashboard → Avada → Dashboard
We do have a detailed documentation on how you can manage registration. Please do refer the link, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello. i have bought your plugin but i cant seem to activate auto updates from plugin WPBakery Page Builder why? how i can fix this?
WPBakery version 7.8 had Local File Inclusion which is super serious problem with virus across many of my sites. i simple cant any more has plugins that are not auto updated, how we can fix this problem?
Hello C_Drosos
I beleive there is some misunderstanding here, we are not the authors of WPBakery plugin at all, we are authors of Avada Website Builder.
If you are having issues with that, kindly open a support ticket and our team should follow up with you further.
Click Here to Get Avada Support
Thanks
-Ammar
Im asking something simple. Your theme does not auto update all the plugin. How we can fix that? Wpbakery is not auto updated
Hi
As mentioned above, we do not author or control settings of WP Bakery nor is the plugin added with Avada. Please reach out to the relevant author
Thanks
You dont use wp bakery with this theme any more?
Hello @C_Drosos
We never used WP Bakery with Avada, it has always used Avada Builder in this case 
Thanks
-Ammar
How can I edit the currency on Avada Real Estate? I will also like it to dynamic so I can set the currency manually
Hello @johnmaduforo
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello
Recently I have updated to the latest version and found that I can’t use Live Builder with any Avatar Elements such as post card.
Currently I can only use Avatar Builder and Default Builder. It’s not easy.
Please help.
Hello @Dozzzz
That shouldn’t happen at all, Avada Builder works fine in our current updated version, kindly make sure that you are not getting this issue due to any 3rd party plugin, if the issue however persists, we will need you to take a closer look into your site for this.
Click Here to Get Avada Support
Thanks
-Ammar
I have purchased the license and when I try to activate it says that it is used on another site. It is not used on another site and I can’t find any options to change the domain info or anything anywhere. Could you help find the solution?
Hello @kaarelveike
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
I am logged in but there is nothing under that site. No domains, no codes, nothing.
Solved. I had to add the license at first under Avada and then do the other steps. Thank you.
Hello There
Glad to hear you have worked this out
Have a good eve!
Please help. On mobile devices when I click menu button on the theme https://avada.website/portfolio/, the upper contents/container go beyond the screen, how to fix this bug thanks.
Hi
We are unable to see such an issue at our end, Screenshot here
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I have a problem. Whether I create content from editing the page or from live editing, when I click on save content (it gives me ok to save) when updating the page the published content is not saved. I have deactivated all the plugins in case any caused a conflict but it is still impossible. I have not been able to add content in any way to my website for a few days. I have the latest version of Avada and nothing. Could you give me a shout?
Hi
This can be due to object cache. Please try and enable the object cache option by going to WordPress admin panel dashboard → Avada → Options → Performance
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how to fix social sharing in single post? There is a problem, when you click on sharing from muchlisin.id, what is shared is the avada.studio
Hello @Muchlisin
This means the meta tags are not properly setup for your single post, kindly double check inside the Avada Meta tag field in page options or if you are using any 3rd party SEO plugin, these should be available there.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Avada Support,
I’m trying to import a custom .json file containing my Page Options, but I’m running into an issue. Here’s what I’ve done:
I go to create a new page.
I click the “Import Page Options” button.
I select my .json file and upload it.
After uploading, nothing happens—it just returns me to the same screen.
I’ve tried saving the page afterward, but the Page Options don’t appear to change or apply.
Can you please confirm if this is the correct way to import a full set of Page Options? Also, is there a different process for importing a full homepage design that was exported as a JSON file?
I’d really appreciate your guidance on how to properly import custom page settings or templates into Avada.
Thank you!
Hello @Deond3
We have a very detailed guide about this here => https://avada.com/documentation/how-to-import-export-avada-page-options/
However if this is not working as expected, we will need you to open a support ticket with us along with your complete website details and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thank you for your response.
Unfortunately, I’m unable to open a support ticket as my support period has expired. However, I’ve purchased four licenses of Avada and have followed the exact steps in the documentation link you shared — multiple times — but the issue persists.
To clarify again:
I’m importing a .json file via the “Import Page Options” button on a new page.
After selecting and uploading the file, nothing changes — no confirmation, no applied settings.
I’ve saved the page after import as well, but the Page Options do not reflect any changes.
Could you kindly confirm whether the “Import Page Options” function is meant to apply a full design layout or only specific settings? And if there’s a different method to import a full homepage layout saved as a JSON file, please guide me on that.
I’d really appreciate your help despite the support window being closed, especially as a repeat customer with multiple licenses.
Hello Deond3
I believe there is some misunderstanding here, the page options export import is not supposed to import or export the page content, that is an entirely different thing, the page options are only supposed to import and export the page options area which you have set here => https://cln.sh/GPTxh9LB
Thanks
-Ammar
Hi Team Avada, I bought a license for my website. Shortly after taking the website live, I changed the domain name (the old domain name is still there and redirects). However, the web builder no longer recognises my original purchase code and says it’s being used by another domain. Please help validate the key for the new domain. Thanks!
Hello @tara-10
This is doable from your my.avada.com dashboard already without any issues, we suggest you to please reset / unregister the purchase code from your support account here -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
Thanks
-Ammar
It worked! Thank you!
You are most welcome
