39213 comments found.
I have ten licenses of Avada and I just bought one today. I tried to open a support ticket and the support site for Avada said that I do not have any support time left!
I need to resolve this issue. In using the real estate theme, I tried to edit an agent. Instead of the great Avada interface, I got this:
[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0” box_shadow_spread=”0” gradient_start_position=”0” gradient_end_position=”100” gradient_type=”linear” radial_direction=”center center” linear_angle=”180” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3” background_blend_mode=”none” video_aspect_ratio=”16:9” video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100” pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100” mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off”
Hi there
We can confirm that your support is active. Always ensure that all your purchase codes are added to your My Avada account.
Please log in to your My Avada support account and submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Thank you for taking the time to respond here. However, I did ensure that my purchase code was inserted. There must be a lag between purchase time and Avada getting the confirmation in their system.
Why did you not respond here to the question? I am stuck and can’t proceed until I hear back from you. I even deleted the theme and reinstalled, but it is not working. TIA
Hello Alitraeps
You have a valid support and should be able to open a support ticket with us following the link above.
Regarding your question, there is not enough context there for us to respond, however it seems like that either you have your Avada Builder disabled (not active) from plugins section or some of your builder elements are disabled from builder options.
We will need to take a closer look into your website to provide a more solid response on this.
Thanks
-Ammar
Thank you!
You are most welcome 
Why is my site loading so slow? After running site performance, performance for mobile is at 67 percent and Web is 54 – i’ve only swapped out media and thats it.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I no longer have support membership but I feel like the website should not run slow in the first place. How can I contact you?
You will require an active support in this case.
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Do you have any business directory demos using geodirectory? Thank you
Hi
We do not have any specific prebuilt with that plugin
Thank you
How do i get the author box to hide on the main page at pennyminus.com
How do i remove the whitespace below the header on the pages
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I am using the “Avada Forms” with file uploading. The files get uploaded to /upload/fusion-form and is not available in the media gallery. Is it possible to change the directory?
Hi
The uploaded file is not going to be present in the media library as that is a completely different method of upload. If you need to do this, then it will require custom code
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
is it possible to disable the author archive / author page with Avada without using an external plugin like Yoast or RankMath? It’s not good that google indexes these author pages otherwise.
Hi
Author pages are not specific to Avada but present in WordPress by default. We can not disable these pages via Avada. This will need custom code or a plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, your portfolio theme breaks on ipad Google chrome: https://avada.website/portfolio/
Is there a fix for this?
Hi
This can depend quite a bit on your device width/iPad model and breakpoint.
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sorry if i wasn’t clear but I was referring to your template. Not a site I built with it.
Hi
Yes, it would depend on the type of device used as the prebuilt is more meant to show the prowess of the Avada. You can however reach out to support and they can suggest a breakpoint based on the device you are using
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there I have almost 10 licenses of avada theme. suddenly something happened and ı can’t login to my .avada account ı can’t view prebuilt websites and i can’t even view avada.com please help
Hi
We have sent a ticket to you on your registered support ID. Please do check and add a reply
Thank you, Shaminder
How can I use the portfolio feature to build a product display section similar to an e-commerce website
Hi
We do see you have valid support. I would request you to please reach out to support team as they can advise better on a ticket
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m not able to use your live preview site since yesterday. When can I able to see the demo sites? What is the problem?
Still I can’t reach the prebuilt websites. Today is the 3rd day. Also to use import prebuilt websites feature is not working. It gives timeout error. Someone help.
Hi
We unable to see such an issue at our end. Temp Video here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, Thank you for your answer. Unfortunately I am not requesting a support which needs a ticket. In Envato (Themeforest) you have “Live Preview” button. And when you click this button, no site appears. blank screen and a message in the middle “avada.com took too long to respond.”. So, I wanted to buy another Avada team but I want to see the prebuilt sites and I can’t since 3 days. Although I have working Avada site and I can’t see previews from prebuilt website sections too. Also as in the video which you shared, you stopped, PLEASE continue and select and press import button and see.. Again it doesn’t import. There is time out error.
So, I think it is clear now. Please tell me when I can see Live Preview? Or should I buy another Theme?
Finally it’s working.
Glad its now working well!
Hello.
I hope you are doing well. This question is about Blog layout, not about blog post layouts. I try to choose the blog layout like the homepage layout, but it is not possible. My blog is a page, in setting -> Reading I select like the page for posts. In Avada -> Layouts, I select inside the homepage layout in the manage conditions, but after that I see that the header is different, the footer is different…, please, how can I solve this problem?
Thanks in advance.
Antonio.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I’ve encountered an issue with the Counter Box. Everything seemed fine, but suddenly the contents became misaligned. This isn’t happening on just one page—it’s affecting every instance where I use a Counter Box. Do you have any idea what might have caused this? Please see the attached screenshot for details. https://app.screenclip.com/6LXB
Hi
Please check the font sizes applied for the relevant div/header tag/p tag used by going to WordPress admin panel dashboard → Avada → Options → Typography
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Resolved
Hi
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to add an RSS feed, but there seems to be no way to do it. I tested it, but the result was negative. So, how can I implement an RSS feed? Thank you.
Hi
Avada does allow you to have a feed that can be seen adding /feed at the end of the URL. Example https://avada.com/feed/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’ve submitted a request for assistance but haven’t received any response yet. My support subscription is about to expire in just a few days, and I’m concerned that the issue remains unresolved.
The problem is with the RSS feed on my website — it’s not functioning correctly. Posts are not appearing as expected in the RSS feed, even though they are visible on the homepage. You can check the feed here: https://www.isfipp.org/feed/
I would greatly appreciate your help in resolving this issue before my support period ends.
Thank you in advance for your attention.
Hi
Once a ticket is submitted within a valid support period it will be replied by our team in 24hrs. Our team has responded to your issue. Please do make a check
Thank you
thank you, I’ve founded the mail. Resolved! All the best!
Hi
Happy to help!
Thank you
Avada forms issues: 1. Using the Image select field with both the multiple select option and the required field option will break the field. It forces you to select all the field choices, not just one or two.
2. Adding a toggle to a form breaks the Avada Live Builder “Appearance” and “step progress” form options. When a toggle is added, you can only access these form options through the back-end builder
Hi
1) This is a limitation of the field for now
2) Our team will make checks for the issue and if this does appear at our end we will be taking the necessary steps to address this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I have changed the website address of my website and have used the same Avada theme for the new website. How can I transfer the license to the new website. I won’t be using the old website anymore. Appreciate your assistance asap. Thanks Waqas
Hi
You can manage this from your my.avada.com account. We do have a documentation that outlines this, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
thanks
You are most welcome
Hi
I have two columns – column 1 containing an image and column 2 containing info. What I want to do is when a user hovers or clicks on image in column 1, the relevant info is displayed in column 2 (so column 2 info is hidden until user clicks on image in column 1).
I tried applying various rendering logic to column 2 but can’t seem to get it right. What would be the correct way?
Thank you kindly
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
How do I remove all of this space? https://imgur.com/a/EDrsoRs
Hi
It would be difficult to assess/advise on the issue via the comments section as without a link
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi, on containers>background>image I see no options for parallax, despite them being documented. Is there something I have to turn on to see the background parallax options for images? Please help, I upload an image to the background of a container and I see no options for parallax?
Hi
You will see the option on when the background image is added, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
any news with Avada 8? any update? ...
Hi
Please follow the Avada roadmap for more updates on this, https://avada.com/blog/avada-roadmap-march-2025-progress-update/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
